Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI rented a property in Canary Wharf…
I rented a property in Canary Wharf with Knight Frank and they have been fabulous. Very quick responses, Chris Nguyen in particular was also super helpful and offered to check lots of things for me before proceeding to the next steps to make sure everything would be in order and get approved. I highly recommend them, super lovely and professional.
Ana · 13 June 2022
Agent replied · 22 October 2024
Thank you Ana for your kind words. I wish you all the best in your new home
★★★★★ 5/5
TrustpilotReliable Japanese staffs
I have been managing my property mainly with Japanese staff in Knight Frank over several years now. They are quick and reliable when dealing with problems and are very friendly. Highly recommend.
TO · 12 July 2024
Agent replied · 22 October 2024
Thank you for your email.Thank you so much for taking the time to write a kind review.We hope we continue to fulfil all your needs and give satisfactory customer service.Kind regards,Japan Desk Team and Toru
★★★★★ 5/5
TrustpilotBeyond grateful to have Toru as my…
Beyond grateful to have Toru as my Property Manager for Arthouse. Always available to answer my questions and ready to help. Five stars!
Ivans · 27 November 2024
Agent replied · 27 December 2024
Hi Ivans,Thank you so much for your generous words.I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regardsToru Yoshioka
★★★★★ 5/5
TrustpilotGreat Service from Vinnie
Went through multiple contract renewals which had some difficult circumstances. Vinnie from renewals was always there, responding quickly and helping me through the process in a very kind and efficient manner.
Amir · 23 July 2024
Agent replied · 22 October 2024
Dear Amir,It has been a pleasure to assist you over the years and more recently on the renewal of your tenancy.I am pleased you are happy in our home.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotTop Class property management service
Great service yesterday from the property management at Knight Frank. I had a serious plumbing issue in an apartement managed by them: got in touch first thing with the property manager (Miss. Speteliunaite) and she has been very efficient in getting the landlord to approve the expense and organising with the plumber to come over and get everything sorted by late afternoon. Top class service. Thanks so much. Luca
Luca · 29 September 2020
Agent replied · 22 October 2024
Dear Luca, Many thanks for your review. It means a lot and makes a huge difference!The reviews like yours really makes our job easier!Please feel free to contact me should you need help.Best wishes,Migle
★★★★★ 5/5
TrustpilotBrigette from renewals
Brigette from renewals was excellent and incredibly helpful throughout the renewal process.She helped streamline the entire process and helped make everything very straightforward and efficient.Thank you so much for your time and help Brigette!
Yuyi · 29 May 2024
Agent replied · 22 October 2024
Dear Lorna, thank you so much for your kind words. We are so pleased we were able to find you your dream home and wish you many happy year theres! It was delightful working with you, and I am positive we will work together again in the future. Best, BethDear YuyiThank you for taking the time to write this review. I am pleased we achieved a good result for your renewal. I was a pleasure assisting in this instance and look forward to working with you again!Kind regardsBrigette
★★★★★ 5/5
TrustpilotThank you, Jason!
Jason our new property manager at HSS has been very responsive and helpful since moving on to manage our rental. Any requests we've had have been resolved quickly with our landlord through Jason. Thank you very much!
Amelia · 2 April 2024
Agent replied · 22 October 2024
Hello Amelia, I hope your bank holiday weekend went well!Thank you for your message and review, glad I could help here, do reach out should you need anything else.Kind Regards, Jason.
★★★★★ 5/5
TrustpilotLouna was great
Louna del barrio was great in helping us to get our new flat! She was very responsive and really helped us to get it on terms that worked for us and the landlord. I would use them again
Connor · 11 March 2024
Agent replied · 22 October 2024
Thank you for your time and help during the process Conor. I look forward to working with you in the future! Louna
★★★★★ 5/5
TrustpilotPhillip Dunn
Phillip Dunn, the Senior Property Manager assisting with the management of our leased property has done a great job throughout the years. He is responsive, helpful and always willing to go the extra mile to provide practical, cost-effective solutions to resolve issues.
Maria · 15 December 2023
Agent replied · 22 October 2024
Thank you, Maria, for your kind words. It is a pleasure to be trusted to look after your property. Kind regards,Phillip
★★★★★ 3/5
TrustpilotThe overall service is good
The overall service is good, though there have been some delays in recent months with regard to property management - as landlord my property manager was unable or unwilling to keep me informed about the progress of redecoration works which were taking place between tenancies. The reason given was that the property was empty but as a paying client I would like to have been kept informed.
C · 10 March 2021
Agent replied · 22 October 2024
Hello, We are really sorry to hear the service has called short of expectation. If you would like to discuss this further, please do email, complaints@knightfrank.com and one of the team will investigate this for your further. We are really sorry again. Alexandra
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette from Renewals has helped so much with my Tenancy Renewal. I had a few questions and decisions and she was always onboard to help. Nothing was too much for her.Thank you!
Simon · 1 July 2024
Agent replied · 22 October 2024
Thank you again for your great feedback and it was my pleasure assisting you with your lease renewal. I am pleased we achieved a good result for you and the landlord!Kind regardsBrigette
★★★★★ 5/5
TrustpilotQuick response and problem solving by…
Quick response and problem solving by our property managers Ehteshaam Ahmed and Chris Nguyen. We are living in the overseas but they are very helpful and keep us a peaceful mind. Thank you Knight Frank team!
Jacqueline · 17 April 2024
Agent replied · 22 October 2024
Thank you for your review, Jacqueline; I am glad that our service provides you with peace of mind and assurance. Please feel free to contact us should you have any further queries in the future.Ehteshaam
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with James Szalay on my property search. He was super professional, helpful and really did his best to ease the process. Love my new flat! Highly recommended!
Maja · 6 June 2024
Agent replied · 22 October 2024
Thank you so much for the kind review, Maja.It has been a pleasure helping you so far, and I have no doubt that you will love your new home!Very best,James
★★★★★ 5/5
Trustpilotgreat agent!!! Reliable and professional!
We had a great experience working with Ines at Knight Frank for the rental of our flat. Ines guided us through the entire leasing process and she was prompt on all her replies.
Alice · 5 June 2024
Agent replied · 22 October 2024
It was such a pleasure to help you and Anselme and I am so happy you will get to live in such a great flat.See you around Notting Hill. Tudo de bom 😊Ines
★★★★★ 5/5
TrustpilotGreat service
As a property manager Walid from KF really helped us for a smooth tenancy transfer and helped as much as he could, even helping with tasks that are normally outside his usual duties to help. Would recommend 100%.
Customer · 28 February 2024
Agent replied · 22 October 2024
Dear Ramez,Thank you kindly for all of your support and efforts in putting together a wonderful new home for our tenants. I look forward to the opportunity to work together once more.Best, Walid
★★★★★ 5/5
TrustpilotN.Roscher
Professional direct and personal service all very important especially when working remotely, thank you Edward Adler and team.
Nadia · 9 April 2021
Agent replied · 22 October 2024
Thank you so much for your review! It has been a pleasure working with you over the last couple of months. Best wishes, Edward
★★★★★ 5/5
TrustpilotKnight Frank were excellent throughout…
Knight Frank were excellent throughout the sale of our property keeping us fully informed during the process . Woukd thoroughly recommend them as an agent .
Shona · 27 September 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. It has been a pleasure working with you and we wish you all the best in the future.
★★★★★ 5/5
TrustpilotHi highly recommend Knight Frank team…
Hi highly recommend Knight Frank team to anyone wanting to manage and let their property. I use the Belsize Park team and they’re fantastic . Mention to Josh Ward-Brickett and Timi Adeleye for their ongoing support
Eliza · 31 March 2024
Agent replied · 22 October 2024
Hi Eliza,Thank you for your kind words, it has been an absolute pleasure. We look forward to continuing on delivering a fantastic service for you. Best wishes, Josh and Timi
★★★★★ 5/5
TrustpilotJason Applebey of Knight Frank guided…
Jason Applebey of Knight Frank guided me through the whole sales experience with care and gentleness. The house sold quickly and I was very grateful for his expertise and advice. It made the whole experience easier.
Maureen · 27 March 2024
Agent replied · 22 October 2024
Dear Maureen, Thank you so much for your kind words, it was a pleasure working with you and we wish you all the best for the future. Kind RegardsJason and the Knight Frank Henley team
★★★★★ 5/5
TrustpilotJust the best!
Just the best! Have worked with these guys since 2012 and they have sold me two homes and look after my rental property portfolio like I would. SO happy, great communicators, always look after me! THE BEST!
RAHUL · 7 March 2024
Agent replied · 22 October 2024
Dear RahulSo nice to see you this morning. Thank you so much for such a lovely review - it’s an absolute pleasure to work with you!All the best, Fran
★★★★★ 5/5
TrustpilotWonderful experience
Wonderful experience with Maisie at Knight Frank. Excellent communication and truly engaged with finding our new home. Professional at all times. Highly recommend.
Alison · 6 November 2024
Agent replied · 27 December 2024
Thank you Alison for your kind review. I am so happy we found you a new home. All the best, Maisie
★★★★★ 5/5
TrustpilotBrigette from Renewals
Had a very pleasant experience with Brigette from Renewals. She is very easygoing and obliging, made the whole experience very straightforward and easy. Hope to work with her more in the future. Thanks!
Miguel · 23 May 2024
Agent replied · 22 October 2024
Hi MiguelThank you for your kind words. It was lovely working with you on the renewal as well. Glad we achieved a result that works for everyone! Kind regardsBrigette
★★★★★ 5/5
TrustpilotWimbledon Village
Second tenant with Knight Frank. Laura Watts and Harriet have been what one could expect from agency like KF, professional, friendly and efficient. Couldn’t praise them enough, thank you!
Vlad · 31 July 2024
Agent replied · 22 October 2024
It is our absolute pleasure Vlad. We really are so grateful that you have taken the time to leave this message - you have a beautiful home and I know that we will continue to succeed for you!
★★★★★ 5/5
TrustpilotEasy process with Louna
We were very fortunate to have Louna guiding our recent move. She was highly responsive to our queries and reliable. Many thanks to her and her colleagues.
Ben · 2 September 2024
Agent replied · 22 October 2024
Thank you Ben for your kind words. It was a pleasure assisting you. Louna
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