Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe just bought a house through Hamptons Guildford and I only have glowing, positive things to say about the experience. Our agent, Stuart Pavey was friendly, efficient and extraordinarily patient with, what ended up being, quite a lengthy exchange process. He was always totally honest with us and, if asked a question that he didn't know the answer to, was quite happy to say he didn't know but would find out rather than making something up on the spot. He was personable and friendly while still maintaining a professional air at all times and was invaluable at making sure both sides were always happy and kept in the loop, making calls to reassure us that everything was in hand every step of the way. In short, Stuart went above and beyond what I would consider necessary for the job and I honestly can't find anything negative to say about our experience. Thank you!
Jamie · 22 June 2020
Agent replied · 21 June 2024
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that Stuart and the team had such a positive impact on your experience. Feedback is very important to us and it is especially great to hear that Stuart was honest, professional and maintaned strong communication throughout. We take great pirde in our people and look forward to sharing your review with the team. Thank you again.
★★★★★ 5/5
GoogleI approached Hamptons after my house had been on the market for a year. Despite being a smaller property the team were very enthusiastic and quickly had it on the market. The property market has been slow and it wasn’t an easy property to sell but what impressed me was that Simon and his team were in regular contact even when there was not much news. An offer was received Tiffany & Simon provided weekly updates and kept everything on track. Would have no hesitation in recommending Hamptons Guildford.
David · 22 June 2020
Agent replied · 21 June 2024
Thank you for leaving us a review David, we are delighted to hear the team provided you with a high level of service and in particular that Simon kept you up to date throughout. Thank you again, we look forward to making the team aware of your feedback.
★★★★★ 5/5
GoogleTia Manger at Hamptons in Guildford was exceptionally helpful and went above and beyond to support me in working through a few tense challenges with a letting. Incredibly personable, knowledgeable and friendly. Tia is a credit to the company.
Michael · 27 July 2024
Agent replied · 26 August 2024
Hi Michael, we are delighted that you enlisted Hamptons Estate and Letting Agents Guildford and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleVery helpful staff who kept me updated throughout the entire sales process. Both Hayley and Ella were very professional throughout what was an unnecessary difficult sales process (issues not by Hamptons's, making) and I would happily recommend them to future clients.
Mark · 14 June 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review Mark. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleFrom initial contact until completion our service from Hamptons, Guildford has been excellent. Guidance on pricing was accurate. A visit from a team of five to our property to familiarise themselves was impressive. The presentation of the property details and photography was first rate. Negotiation of sale value with our buyers secured an increase in the advertised price. Of particular merit, Rosie visited our then vacant property at regular intervals and kept us updated fully throughout. Her manner is highly professional, friendly, encouraging and upbeat. We are grateful and impressed.
Kern · 23 June 2019
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review! We are dedicated to providing our customers with outsanding service, so are delighted to recieve such wonderful feedback about the team in Guildford. Customer feedback is very important to us and we appreciate you taking the time to provide us with yours. We have no doubt Rosie and the team will be thrilled to read your review, thank you again!
★★★★★ 5/5
GoogleA belated thank you to Philip and his colleagues in the Guildford office for their truly brilliant assistance in helping us to first find and then finalise a rental on a property. We were between houses having had a purchase fall through and Philip delay with our requirements swiftly, professionally and always kept us fully informed as to the process. He made, what was a very stressful time very simple! Thank you very much indeed.
Alastair · 22 June 2020
Agent replied · 21 June 2024
Thank you for leaving us a review Alastair. We are delighted to receive your feedback about Philip and our Guildford team and in particular are extremely pleased to hear Philip worked quickly and professionally to ensure a smooth transaction. We take customer service very seriously and look forward to sharing your review with the team, thank you again.
★★★★★ 5/5
GoogleWe have used Hamptons to manage the letting and maintenance of our flat in Guildford for many years. We have found them and in particular our account manager Tia Manger to be excellent in all our dealings with them. They are proactive, helpful and friendly. Perhaps more importantly we feel that they can be trusted to provide advise and support that benefits both us and our tenants.
David · 20 March 2025
Agent replied · 13 June 2025
Thank you for your kind words! We are thrilled to hear that you have had a positive experience with our team, especially with Tia as your account manager. We pride ourselves on being proactive, helpful, and trustworthy, and we are dedicated to providing excellent service to both landlords and tenants. Thank you for trusting us with the management of your flat in Guildford. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleTia Manger has been managing a property of ours for 8 years and has done a fabulous job! She is super efficient and works hard to resolve any issues quickly to ensure both the landlord and the tenant are happy. I have never had to chase Tia …
Jacqui · 16 April 2025
★★★★★ 5/5
GoogleVery happy with my service from Tia at Hamptons. She responds immediately and is an excellent problem solver who works well for landlord and tenants.
Ramy · 19 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! Tia is a valuable member of our team and we are proud to have her provide excellent service to both our landlords and tenants. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTia, our property manager for our property in Guildford, has proved to be an exceptional manager of the 20 flats for several years. Highly recommended.
Austin · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Tia as your property manager! We're thrilled to hear she has provided exceptional service for your 20 flats in Guildford. We highly appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePopped in with just a few simple questions and queries. Greeted straight away and was helped by Philip who was a very helpful agent.
Adam · 12 October 2024
Agent replied · 9 November 2024
Thank you for your wonderful review Adam. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleFirst class service from Hamptons. Ella gave exceptional service throughout and we would have lost the house without her. Great communication and very proactive. Many thanks Ellas
Diane · 21 August 2024
Agent replied · 26 August 2024
Thank you for your wonderful review Diane. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleHamptons were a dream team, we used them to buy through and Ella and the team were professional throughout. The communication and handholding through the process gave us reassurance and comfort, making it less stressful than it could have been. I would happily recommend them.
Jon · 22 June 2023
Agent replied · 21 June 2024
Hi Jon, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleReally lovely supportive team, great property, really good comms from Hamptons and absolutely recommend Bailey and the rest of the team.
SpeechPro · 19 October 2024
Agent replied · 9 November 2024
Thank you for the great feedback. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Guildford was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe recently sold our house through Hamptons Guildford, and I can’t think of a single thing that they could have done better. Professional, friendly, knowledgeable, and pragmatic are some of the adjectives I would use to describe Ross and …
Marc · 16 September 2025
Agent replied · 23 September 2025
Thank you for sharing your experience with us! We are thrilled to hear that you had such a positive experience with our team at Hamptons Guildford. We pride ourselves on providing exceptional communication and a professional, knowledgeable … More
★★★★★ 5/5
GoogleI met with several agents while making my move and Philip Birkett from Hamptons' Guildford office really stood out. He was incredibly supportive throughout, always quick to respond to calls & messages, and nothing ever felt like too much …
Alexia · 16 August 2025
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Hamptons Guildford! We're thrilled to hear that our agent Philip provided exceptional support and responsiveness during your move. It's our goal to make the process as smooth as possible … More
★★★★★ 5/5
GoogleWe have found our contacts in both sales and lettings to be extremely professional, responsive, sensitive and expert in their work. We are most appreciative and thoroughly recommend. Tia has managed our property for 10 years and is always eager to help and fully resolve any matters requiring attention. Recommended!
Mark · 14 April 2025
Agent replied · 21 June 2024
Thank you for the great feedback Mark. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Guildford was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleBig shout out to Ella, always very helpful, pro-active, continuously looking for properties for me. Great communication. Thank you Ella for all your help.
Emma · 22 April 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review Emma. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 4/5
GoogleMy review is of the Hamptons GODALMING team as that is the office I originally contacted. Everyone in the Godalming team were great throughout. Always helpful and supportive during what turned into quite a protracted and stressful sale. We got there in the end thanks to all the hard work put in by Ross. The only reason for only 4 stars is because I was so disappointed when the Godalming office closed and I could no longer pop in to see them.
Louise · 14 April 2025
★★★★★ 5/5
GooglePhillip Birkett helped me with an exceptional transition to Guildford. He’s very attentive and has great market knowledge. He helped me find exactly what I was looking for and I highly recommend his services.
Inez · 21 August 2025
Agent replied · 16 April 2026
Thank you for the amazing review, we're so happy to hear that Phillip provided exceptional service during your transition to Guildford. We pride ourselves on being attentive and knowledgeable in the market, and we're glad you found exactly … More
★★★★★ 5/5
GoogleEasy and attentive process in moving into a property. I dealt with Philip and he was helpful and responsive.
Isaac · 22 May 2024
Agent replied · 21 June 2024
Thank you for your review Isaac. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI had a great experience working with Philip at Hamptons. I didn't end up taking a property through them, but they were extremely helpful, professional, and responsive throughout the process. They took the time to understand my needs and provided good options. I would highly recommend them to anyone looking for a knowledgeable, reliable and attentive estate agent.
Damien · 12 October 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave us a review Damien. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleHamptons were an exemplary selling agent for us. From the beginning, we appreciated Simon's ability to listen; to be analytical about the market and our own situation; to empathise with our perspective, but also to be direct and straight about difficult issues, when he thought we were wrong; always being willing to talk to us, even when he was very busy; being proactive in knowing up to the minute what was happening in our chain; and being generally on the ball and for keeping us informed about what was going on at all times. He has a very warm, engaging and reassuring style, which is helpful through what is inevitably a stressful process. He also gave us good advice, when difficult decisions had to be made.
He has also developed a very effective team around him in Guildford in Tiffany, Florence, Stewart and Andrew, who embody the same values, as well as being very efficient and good at what they do. Each of them took the time to familiarise themselves with the nuances of our property and its surroundings. Communication within their office was always excellent. Whoever we spoke to, knew all about our sale, whatever stage it was at, and always acted promptly and accurately on whatever they agreed to do for us. We always had confidence that Florence was promoting Hernshaw in the best way possible when she showed people around, and in her judgement about the people involved.
Hopefully, Hamptons will use Simon as a role model for training others, in how to go about managing clients and staff to sell a house!PositiveResponsiveness, Quality, Professionalism, Value
Niki · 27 August 2021
★★★★★ 5/5
GoogleA fantastic and personable service throughout. With a currently frantic and fast-paced lettings market, our agent, Charles Hunt was not only a pleasure to deal with throughout, he went above and beyond to support and assist us with our tenancy application. His professionalism and friendliness made a stressful and rushed race much smoother and he is without doubt a credit to Hamptons along with his team. Highly recommended service and the best agents we have ever dealt with. Many other agencies could certainly learn from this team; thank you. Stephane and EmmaPositiveResponsiveness, Quality, Professionalism, Value
Stephane · 22 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.