Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very good experience with Gascoigne - pees, they helped me find a suitable place to rent. I would like to mention Lewis Clark who worked really well and was very responsive to all my questions and helped me get a very good place.
M · 16 September 2025
Agent replied · 23 September 2025
"Thank you so much for your kind words, we are thrilled to hear about your positive experience with Lewis and our team at Gascoigne-Pees. We always strive to offer top-notch services and finding you a suitable rental was our ultimate goal. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had viewing this morning with Toby Hart, he was very professional lovely charming guy that made the experience memorable for us!
Aytak · 15 April 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with us! We are glad that Toby provided a professional and memorable viewing for you. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you for the continued excellent service! It's been a pleasure working with the whole Guildford lettings team, their communication & efficiency is always superb. Thank you to Lauren, Rachel & Sara in particular for everything so far this year.
Jack · 10 January 2024
Agent replied · 9 January 2025
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat Service
Great Service
From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
AD · 21 October 2024
★★★★★ 5/5
GoogleThanks to Jade Herring I was able to get an awesome room in a flat share in Guildford! She's been so helpful from minute one and I had a great experience, quick and efficient. All the process was very easy to follow!
Miquel · 16 November 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleJade Herring and Rachel East were fantastic in helping me secure a rental property for my move! They accommodated for my limited availability in viewing times and were quick with correspondence when needed. Great and professional service all around.
Charlotte · 15 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
MELANIE · 8 September 2026
★★★★★ 5/5
GoogleKatie Has been very helpful and has been responding to our requests always.
Rojie · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your positive review! We are thrilled to hear that Katie has been providing helpful and timely responses to your requests. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is the first time I have let a property, so I was initially apprehensive. Lauren explained the process, supporting me at every step, and other members of the team were equally supportive and helpful, particularly Rachel, whenever Lauren was unavailable. A great team to work with.
Theresa · 14 June 2023
Agent replied · 13 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just secured a lovely flat for rent in Guildford. Jade Turner, who was helping us, was absolutely lovely. Very professional, knowledgeable and friendly. She was very flexible and understanding, attentive to details. Jade made the whole experience super pleasant and easy. Thanks, Jade and Gascoigne-Pees.
Nadia · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience renting with Gascoigne-Pees Guidford. The team are professional and efficient in responding my enquiries, especially Jade Turner. She's given a very nice video tour of the flat and guided through the whole renting process. Thanks for your help. I would highly reccommend Gascoigne-Pees if anyone wants to rent or buy a property.PositiveResponsiveness, Professionalism
Shenbin · 14 June 2022
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
Johnson · 31 January 2024
★★★★★ 5/5
GoogleAntônio was my agent and showed me a great property, he also helped me with several doubts, undoubtedly one of the best services I received. Thanks
Alicia · 4 October 2026
★★★★★ 5/5
GoogleWonderful efficient service and staff especially Rachel :) everyone is so helpful nothing is too much trouble feel like ALL the staff are my friends not my agents :) Thank you so much everybody couldn't have done my 1st rproperty rental without you ALL :)
Linda · 14 June 2023
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with Gascoigne-Pees! Amazing help throughout the entire process of viewing to securing the property. They really put us at ease as first tim renters. Special thanks to Lewis, Jack and Daisy!
Kelly · 13 June 2025
★★★★★ 5/5
GoogleI’ve had a pleasant experience with Kristian who has been kind and attentive to my needs for a new home. He’s expertise helped me in making the right decision and I couldn’t be happier.
Itang · 26 November 2025
Agent replied · 26 December 2025
Thank you for the glowing review! Our team strives to provide exceptional service and we are thrilled to hear that Kristian was able to assist you in finding your perfect home. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMe and my 3 friends were looking for a 4 bedroom student house and Rachel East made it super easy and we were able to find an amazing house very quickly and smoothly. She gave us amazing support and we appreciated her a lot!
Alice · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSince we inherited our father's property Daisy has been extremely helpful (and patient!) in guiding us - as new landlords - through the ins and outs of property ownership. She's been wonderful to deal with and I have really appreciated her support and explanations.
AlexAndLyndsay · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
CG · 2 February 2023
★★★★★ 5/5
GoogleGreat experience viewing a property with Toby today. He was friendly, on time, and very helpful 5/5
Rijul · 15 April 2026
Agent replied · 16 April 2026
We're thrilled to hear your positive experience with our agent Toby! Our team takes pride in providing top-notch service and we're glad it showed during your viewing. Thank you for choosing us! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould like to say thank you to the team at Gascoigne-Pees. Molly was very approachable, kept me well-informed, and went above and beyond to ensure everything ran smoothly. Would highly recommend!
Daisy · 13 July 2025
★★★★★ 2/5
GoogleMoving from abroad and having my own real estate company I expected more from GP. Communication was poor from the get go. The specific agent was about as flexible as a tree stump and she seldomly responds to emails or even WhatsApp messages since it’s difficult to call UK from abroad. Hopefully GP changes their processes to make it easier for people moving from abroad to contact the agents and the agents themselves make the process seemless . It’s just a pity GP will manage my lease for this period. Only gave 2 starts because the outsourced process such as inventory and vetting was reasonable.
Mario · 15 March 2024
Agent replied · 13 June 2024
Hello Mario Nel, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Gascoigne Pees, particularly Rebecca and Pedro have really helped me let my property on what is a difficult time because of COV-19, fully managed it throughout the years I have been with them. Prices for work and fees have been good and communication has been excellent and would have no hesitation in using them again.PositiveQuality, Professionalism, Value
Horacio · 14 June 2021
Agent replied · 13 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!
Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs!
I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of.
Avoid!!!!!
Amy · 26 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.