Trusted Agent profile · Guildford

Gascoigne Pees Guildford reviews

★★★★★ Great

561 reviews across 3 platforms

193, High Street, Guildford, GU1 3AW

Gascoigne Pees's office in Guildford, at 193, is rated 4.4 out of 5 across 561 reviews on three platforms, including 470 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.

Google logo

4.7 / 5

470

Reviews on Google

This office

Facebook logo

2.3 / 5

3

Reviews on Facebook

This office

Trustpilot logo

88

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Google

Fantastic experience with Jack and Katie! They were both incredibly helpful, responsive and knowledgeable. Their professionalism truly stood out throughout the entire process. I would highly recommend them, a well‑deserved 5 stars.

Bo · 16 March 2026

Agent replied · 16 April 2026

Thank you for sharing your positive experience with us! We are so glad that Jack and Katie were able to provide exceptional service and expertise. Your recommendation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Amazing service! Jack Bayton helped me out on the Letting side - very professional, helpful and knowledgeable.

Jiwan · 11 July 2026

Agent replied · 11 October 2026

Thank you for the positive review! We're thrilled to hear that Jack provided you with amazing service and was professional, helpful, and knowledgeable on the letting side. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I recently rented a flat in Guildford with Gascoigne Pees. I am very pleased with the whole team, but especially Jade. She's made the whole process of renting very easy and problem-free. Prompt responses to any questions we had and kept us informed along the way. I would highly recommend G-C to anyone looking to buy or rent. Thank you for your help!PositiveResponsiveness, Quality, Professionalism

Angelika · 14 June 2022

Agent replied · 13 June 2024

Thank you for your fantastic comments, recommendation and 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I'm a grown man that's absolutely rubbish at doing grown up things; like moving! So the support and care I've received from Jade Herring in particular has been amazing! Thank you Jade for constantly answering my stupid questions with such kindness, Oh and Ben has been awesome also. Thanks Jade, you've been fantastic. :-)

L · 14 June 2023

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to say thank you to Megan Day of Guildford office who recently help in my housing search. Megan is very friendly, responsive and professional. Although I haven't found my dream house yet, she is very patient and promise to keep update me if any houses comes up that matches my search.

PY · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The Lettings process went extremely well from the 1st moment that I contacted the agents. The communication given by Jade Herring was exceptional. She was very professional, friendly, informative and requests were dealt within a timely manor. Our letting journey was a breeze. Would highly recommend Jade and all at Gascoigne Pees. Thank you

Joann · 14 June 2023

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We have just bought our first house using Gascoigne-Pees and they have been great throughout. Molly was our main point of contact and she was so helpful with all my requests and questions, staying patient with delays and chasing people when she didn’t need to! Definitely went above and beyond, we will be back.

Moni · 14 June 2023

Agent replied · 13 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I had recently secured a property with the help of Jade Turner. I had no idea what I was going into and had so many questions, Jade was there every step of the way and helped me with every query. Whilst always remaining very professional Jade made the whole moving process a breeze and I am so thankful to have had her helping me!

Georgia · 14 June 2022

Agent replied · 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Six-star service from Farnham office lettings

I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!

Pippa · 6 November 2023

5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

5/5

Google

I would like to thank Jade Herring for being fantastic in helping me find a house to rent. After the 1st property fell through she was in contact with new property’s as soon as they were made available. She was also extremely quick to respond to any queries making the process easier.

Will · 14 June 2023

Agent replied · 13 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently secured a rental property managed through Gasgoigne-Pees in Guildford. The communication and information supplied was excellent. The viewing was well organised and I have been very impressed with the ongoing support. I have dealt with Jade Herring who has been brilliant, very efficient and helpful throughout

Jo · 18 August 2023

Agent replied · 13 June 2024

Hi Jo, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Fantastic service, I was in need of a place to live in Guildford, and had little time to find one. They not only showed me the house I had found online, but also 3 other rooms elsewhere, one of which I have gone ahead with. And will be moving into shortly. I would like to thank Lauren and Chloe in particular, who were very helpful in the process of setting everything up for me!

James · 15 June 2019

Agent replied · 13 June 2024

Hi Jay, thanks for your 5* review. I'm delighted that the service provided by Lauren and Chloe has been of such help to you and wish you well in your new home. Best wishes, Tracey.

5/5

Google

We were looking to rent a flat in Guildford and we had a very good experience with Chloe Prynne. She was professional and friendly. We also had a good experience with Jasmine and Pedro, who took the time to answer all of our questions regarding things we did not quite understand in the tenancy agreement. Things went very smooth and we moved in our new flat rather fast. Thank you all for your service.

Olivia · 15 June 2019

Agent replied · 13 June 2024

Many thanks for your wonderful 5* review. Wonderful to read that the team at Gascoigne Pees worked with you to ensure things ran smoothly. Best wishes, Tracey.

4/5

Google

I recently decided to relocate to Surrey from the Isle of Wight with no knowledge of the county . After visiting all the towns and multiple agencies in each I settled on Guilford as the vibe and in particular knowledge and welcome from Jack at Guilford GP was so warm . I have worked for 35 years in the industry and understand the crowd management inconvenience of letting from the inside however Jack stood out as as individual interested in me as a person with a particular set if circumstances rather than a number to bat away to on line pot luck . It’s difficult to manage customers when your under time pressure and little stock to work with but rather than treating me like a nuisance as most other agencies did he made me feel excited for a new future life and home in Guildford as a town which was refreshing, well done 👍 Thank you for finding me a lovely place to call home in the town where I look forward to becoming involved in the community. 🙏👍👌

Keith · 28 July 2024

Agent replied · 27 August 2024

Hi Keith, thank you for sharing your positive experience with Jack at Guildford Gascoigne-Pees. We are delighted to hear that Jack's warm welcome and personalized approach made your relocation to Guildford a pleasant one. We look forward to having you as part of the community. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from Katie. The process was smooth with no glitches. Would recommend them to anyone

Webster · 11 June 2026

Agent replied · 11 October 2026

Thank you for your kind words! We are happy to hear that Katie provided you with excellent service and a smooth process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Luke Carter and the team at Gascoinge Pees were highly professional and responsive both before and after completion. Would definitely recommend them. Jim Merry

Jim · 26 November 2025

5/5

Google

It is my pleasure to recognize a five star quality service. The support received from Pedro, Jasmine and Rachel was outstanding from the beginning to the end of the process. We really appreciate the way they helped us and especially their availability and drive to solve our application. Thank you very much, guys! It was a pleasure to work with you and be sure we will recommend you in full. All the best!

Aryana · 15 June 2019

Agent replied · 13 June 2024

Thank you Aryana for your wonderful 5* review. It is great to read that you felt fully supported throughout and that Jasmine and Rachel in particular were outstanding and helpful. Thank you for your recommendation, Kind regards, Scott

5/5

Google

We felt well looked after, and like we had plenty of support when we needed it. It all went really smoothly so far with renting our flat and I appreciate we can walk in and get help in person should we want to. Chlöe Prynne has been very good at getting stuff sorted very quickly for us and compared to other experiences we had with renting, this was really easy and stress free.

Ioana · 15 June 2019

Agent replied · 13 June 2024

Ioana, it is a pleasure to read that your local Gascoigne-Pees branch were of such assistance. Kind regards Mark

5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

5/5

Google

Would like to thank you Megan for her effort on my home buying process though my offer was not accepted by the vendor finally. Megan shows her professionalism. We have good communication in property viewing, making offer and final result. She helps me a lot in each step. Thanks.

Edmond · 14 June 2023

Agent replied · 13 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

When searching for a short term let among regular letting agents - which is tricky to do without going to a specialist agency and paying a hefty premium - Chloe was one of only a small number of agents I contacted happy to consider my situation and find a landlord sympathetic to our requirements. We found the ideal place to rent and saved money in the process, thanks for your help Chloe!

Greg · 15 June 2019

Agent replied · 13 June 2024

Hi Greg Thank you very much for this review and the 5 star rating! I am delighted to hear that Chloe was able to find you a suitable property to rent! Kind regards, Jake

5/5

Google

Brilliant service and very friendly team who really look after you during the selling process. The Senior Branch Manager Martin was especially helpful, guiding me through the process of selling with patience and empathy.

Alexander · 16 May 2024

Agent replied · 13 June 2024

Many thanks Alexander for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently had to work with Lewis on a University house share for our daughter, and only have high praise for him. His approach was professional and helpful at all times, and made the process stress free by working with us to solve issues. Well done!

Geeta · 16 September 2025

Agent replied · 23 September 2025

Thank you for your kind words and positive feedback! We are thrilled to hear that you had a stress-free experience working with Lewis. Our team strives to provide professional and helpful service at all times. It was a pleasure working with you and your daughter on the house share. Best wishes, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gascoigne Pees's Google reviews

Questions about Gascoigne Pees Guildford

Has Gascoigne Pees won any awards?

Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.

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