Foxtons Guildford reviews

★★★★★ 5/5

Google

We have never got this kind of wonderful and seamless experience with any other agency or lettings company. It's always the person who can understand you and does the magic for you, it's Margot for us and helped us throughout each step. She knows what we need, then the magic she did was the first viewing become our house now. We are happy that we end up with foxtons and Margot was one sweet person, who made our process easy and fast. many thanks for Margot and Foxtons team.

Rohit · 27 January 2024

★★★★★ 5/5

Google

The agent, Ross, was professional, efficient and incredibly helpful, in sourcing 3 and 4 bedroomed houses for me and my sons, to rent. Unfortunately, we couldn't raise the appropriate amount of money required to take up tenancy, so we had to withdraw our application. However, we will definitely contact Ross at Foxtons in the very near future, as and when we are more prepared. I highly recommend Ross to assist with rentals!

Cyndy · 7 June 2024

★★★★★ 1/5

Google

Would like to give -5 stars if have this option. Never go to Foxtons, especially you want to rent a property, be very careful with these scammers. There have NO SERVICE after they got your money (I paid over 12 months upfront) no one will reply your email and they will push you to let others to view the property when your contract nearly end. They don't care about your situation at all, even you've told them you are busying on packing and work. Keep calling when you are in the meeting or at work. They just concern when other potential buyer can come and view! I've try to email their manager but no one will care at all. Maybe the agent are allow to be that rude. Foxtons is the best player to push the tenant to the corner! I've use the cleaning company which recommended by Foxtons before I move out (paid via MyFoxton), plus I've cleaned the property once before the cleaning company come. Hope can make sure to return a nice property to the landlord. Funny is the landlord want to deduct my deposit because of the Cleanliness issue. When I ask for help, Foxtons didn't care about that! I would say they would definitely provide GOOD SERVICE to who pay them commission. If you are a landlord, maybe you will get a better service. Now I own my property and I bought it through Cavender Guildford. I will NEVER GO TO FOXTONS in the future and already asked my friends do not be the next victim. Good luck if you are renting a property through Foxtons Guildford.

Joe · 26 November 2023

★★★★★ 5/5

Google

Dylan was super helpful in the entire process from arranging viewings from abroad to signing the papers! Would definitely reccomend choosing Foxtons

Serena · 13 January 2026

★★★★★ 5/5

Google

Thank you Daniel Berber and all the team at Foxtons for helping me with my first rental. Dan and his team were amazing in supporting me, finding great tenants and taking me through step by step the admin process- I had a huge amount of viewings and it was co-ordinated brilliantly - anyone who is considering renting- would stronglyly recommend Dan and the whole Team at Foxtons Guildford- Thank you Dan and the team

Steve · 2 June 2025

★★★★★ 5/5

Google

Lily Moustafa was brilliant and did a great job at showing me around properties.

Ruth · 13 February 2026

★★★★★ 5/5

Google

Dylan was incredibly helpful throughout the entire process. He was professional, responsive, and made sure everything was handled smoothly. He did a great job securing the property for us and made us feel confident every step of the way. Highly recommend . 👍👌 …

Cheska · 13 February 2026

★★★★★ 5/5

Google

Craig and his colleague Rory were notably helpful, sharp on the ball, professional, business-like and proactive, flexible keen to arrange a viewing for me at speed and a time to suit me. This has sadly become extremely rare with estate agents 2020s England my extended house hunt has found. (As many others must have done so too found . .. And it becomes pretty unpleasant at times, with many estate agents, all smiles on initial contact , e.g. But then what does one get by way of kind and proper service They need to freshly prove themselves in England one thinks as being proper and up to the mark line of business. Regulation???) However the way found after some initial awkwardness on approaching via one or two, who as many can't seem to stick with it well -, at Foxtons, was that then, true team way !: It seems like Craig and Rory for the team Foxtons at Guildford are endeavouring to keep up the true tradition ways standards of kindness, true keen respect to buyers and putting keen effort in and keeping sharp on the ball, trying to find a viewing time at speed to keep the potential buyer keenly interested in good properties on their books.....they are seeking to keep. If any of the rest of the staff are not keen to pull their weight then ask to speak to Craig or another, who shows that the Company does care and as he stepped in for me and my major keenness for a property and a viewing. Foxtons, as a result of firstly Craig's attidude and way and then his colleague Rory showing flexible fine team work, means that Foxtons and at Guildford more so, is an estate agents I personally would check out in any times ahead when I am looking for a house but, and as step one looking for a new house home in the area theirs Surrey etc . It means a lot in the very stressful indeed matter of buying a house home to find estate agents staff with such an, - far too rare (suddenly?) become -, attidude and actions of a get-on no fuss business like by pleasant and able to listen nature, as firstly Craig (team manager ?) and then Rory also showed for an excellent non-pressed caring simple sociable viewing. Excellent!!. Many thanks ! ...and all the best for your good business Foxtons and staff such as Craig and Rory wider to be found in the days 2024 and onwards . Every best !

David · 17 December 2024

★★★★★ 5/5

Google

Lily was wonderful friendly and very helpful

Manny · 13 February 2026

★★★★★ 5/5

Google

I don't think I can write a review good enough to describe how fantastic Foxtons' service was. My family had only a few days to find housing and Daniel's help throughout this incredibly stressful period meant the world to us. He responded to my initial inquiry about properties in the area. He was compassionate about our very difficult situation and very quickly made a plan to help us. Because of the short time frame he offered to show me all the available/suitable properties - the next day! It was very clear he had really considered our position and wanted to help. In the rental industry it is very difficult to know who to trust, but I would absolutely recommend Daniel and Foxtons . Not only did he find us four properties that would have been suitable. He helped us to make an offer and was clear and transparent about all the processes and very knowledgeable above the area and the legal intricacies of renting in the UK. So wow, what a legend and you know what, when I backed out of the property at the last minute (after he had organised and explained everything and loaded with landlords - Friday evening after work he and his manager Phoebe were still trying to help us) - after all that he was still incredibly compassionate, sympathetic and helpful. I never write reviews but I think the renting process is awful at the best of times and Daniel went above and beyond to help us. I dread to think how much worse our situation could have been without his guidance and support. And after we changed our plans he cancelled our deposit for us immediately. Thank you

S · 3 November 2024

★★★★★ 1/5

Google

Completely disorganised from the start. Rented a property from foxtons Guildford and had little to no communication from them until our move in and after. Foxtons property management also hardly any communication or efforts to fix anything within the property. I called every day to chase and I hardly heard a thing back. We moved in and the property was in a state, no welcome pack, unclean, no instructions, appliances hanging down or fallen off, no help from foxtons at all. Four months since our move in and nothing has been resolved.

Alice · 30 March 2026

★★★★★ 1/5

Google

Foxtons Review 0 Stars is not an option but for Foxtons they should make an exception. This is one of the worst companies I've ever had to deal with. Every person we've had to deal with came across as ignorant, lazy, or incompetent. They let an uninhabitable property without doing a proper inspection or going on site themselves. They claim they did but... When we got there, the flat hadn't been thoroughly cleaned, the hot water does not work, there is almost no water pressure, the smoke detector was not functional, the kitchen curtains are a fire hazard, there is mold in the flat, the shower doesn't work, and the toilet had been replaced but improperly installed. None of this matched the pictures posted by Foxton's website and was completely misrepresented. They also use underhanded and high pressure tactics to try and close the deal and did not explain our rights and options for a contract. They care purely about volume of customers not about quality of listings or level of service they provide after a deal. They will not respond to emails or phone you back. You will have to repeatedly call just to get through, only to have them fob you off with some excuse or pass you on to someone else. We've had contact with at least 7 people on their side and exactly one of them did what they said they would do. From a dedicated maintenance "professional" who doesn't know how to schedule and does not follow up to ensure the job was completed to a senior property manager that I wouldn't trust to oversee a dollhouse who constantly "delegates" but doesn't take accountability or follow up when there has been no reply for days from their representative, anyone we dealt with was a complete nightmare. When I read articles like "Foxtons has come under fire after a couple found their estate agent had signed them up to lease the wrong property" or "Foxtons charged us £4,000 to find totally unsuitable tenants", I can only think to myself; that sounds like them. If you are forced to deal with them, God help you, since nobody from Foxtons will.

Eric · 27 October 2024

★★★★★ 5/5

Google

I have met Daniel Berber when I was looking for a place to rent. I’ve been here in the UK for 3months and it’s quite hard to search and look for house to rent. Of all the agents I’ve met, he’s the only one I’ve given a google review. This is because he is the BEST! He was incredibly communicative! Very warm and approachable. He will answer calls and emails and will keep you informed about the development/ progress. I would definitely recommend him and will not hesitate to come back to him in case I need to search for properties to rent again. He is amazing! He also provided support beyond just the transaction/negotiation. His genuine care is within him and he is simply the best. Foxton is lucky to have him, same with all the clients he helped and he will help in the future. Keep it up Daniel!

Solaida · 27 October 2024

★★★★★ 1/5

Google

If I could give this company zero stars I would. I was looking for a place to live from abroad and regrettably chose Foxtons to aid in my quest to find a place to live prior to starting University in September. The place I moved into was not as advertised, with the pictures clearly taken when the property was in much better shape. Upon arrival the place clearly had not been professionally cleaned with dirt and grime throughout. There were cobwebs in the windows, and mold in the bathroom. The hot water and shower was non-functional - something that I raised with Foxtons immediately. Thus began 30 days of trying to get Foxtons to rectify the situation. Two plumbers came through the property with the second one declaring that the water pressure was abysmal and that it would be substantial work and costs in order to rectify the situation. The landlord refused to fix the problem and essentially Foxton's response to the ongoing concerns were: you signed the contract and that's how it's always been (state of the property). Ross Henderson was the original realtor I was working with who pushed me to sign the lease on a property that I had not seen in person. He took advantage of my lack of knowledge of the area, and pushed me to offer above the asking price and for a longer term - making it seem that if I didn't I would "lose out" and not find a place to live by the time I arrived in the UK. Hidaya, the property manger's competency leaves much to be desired. She continued to fail in her role to rectify any of the problems I raised, while often ignoring my calls and emails, and simply stating that "the landlord refused to fix the water issues", passing the blame and trying to separate herself from her obligation to actually do something constructive. Thankfully I was able to leave the property after a miserable month, and was told multiple times that I would receive my deposit back given the situation and that I had been living at the property for less than 30 days. However, the landlord now refuses to give my deposit back which is illegal, and Foxtons has the audacity to charge me for a breach of contract on a property without functional hot water and a shower! Overall, Foxtons employs and promotes devious behaviour, relying on deception, pressure, and falsehoods when conducting their business while only caring about making money and taking advantage of clients who may not know their rights as tenants.

Chris · 17 October 2024

★★★★★ 5/5

Google

Giles and Les offered a very professional experience at Foxton's. They were attentive to my questions and did their best to facilitate the transaction.

Jim · 19 August 2026

★★★★★ 5/5

Google

Lily Moustafa was very nice and helpful

Taim · 21 August 2026

★★★★★ 5/5

Google

We are incredibly pleased with the service we received at this branch. The entire team, specifically the branch manager, Giles, and Ollie in sales, was exceptionally helpful throughout the process of purchasing our first home. We cannot thank them enough and would highly recommend their services to anyone.

Nate · 13 February 2026

★★★★★ 4/5

Google

Les and Giles were very helpful especially in escalating all the paperwork and for a no-chain case we were able to complete the process in eight weeks which was good for us.

M · 13 January 2026

★★★★★ 5/5

Google

Superb service from the team. Thank you especially to Emma, Rory and Giles for pushing through my sale. They think differently in their approach to marketing properties and it brought success. Great communication made it a joy to work with the team. Thank you!

David · 13 February 2026

★★★★★ 5/5

Google

Much appreciation to Rory and the team for supporting my first shared ownership home purchase. I was always able to schedule in for viewings on the property (even on short notice) and my queries were answered in good time. Excellent competency and communication from Rory; he was easily contactable throughout the process to discuss the sale progression and his help bridging the gap between the solicitors proved pivotal!

Jamie · 19 November 2024

★★★★★ 5/5

Google

We recently completed on purchasing our first home through Foxtons (Guildford). Brendan Hills was our estate agent helping us through it all and was absolutely fantastic in everything he did. He was always very prompt in responding to our queries, very helpful, friendly, great customer service and kept us updated through out all stages. We couldn't have done it without him and are very grateful to Brendan for all his help! Would definitely recommend Brendan to anyone looking to buy or sell in the Guildford Borough.

Joanne · 24 June 2020

★★★★★ 5/5

Google

Dylan from Foxtons was genuinely amazing during my house search. From the very beginning, he was kind, patient, and incredibly supportive, always making sure I felt comfortable and well-informed at every step. He went above and beyond to …

Anusha · 13 February 2026

★★★★★ 1/5

Google

I do not appreciate my family being hounded and talked down to over the telephone after we sold our house, twice in one day. We didn't use Foxtons as our agent! However they still felt the need to contact us as our house breifly went back on the market but sold again. Be very wary of getting your house valued by them as they keep tabs on you if you go with another agent and can't wait to belittle and your choice of estate agent and selling price. My advice to Foxtons and Craig is to focus on your own clients instead of spying on us, we are not even your clients! So glad we went with Chantries and Pewleys.

Katie · 3 February 2024

★★★★★ 5/5

Google

Alex Demilecamps, helped me to find the most amazing rental for the next 5 years, his service and personal care was of upmost perfection couldn’t have asked for more from him. Will be recommending Foxtons to everyone especially Alex.

Sophie · 14 June 2024