Trusted Agent profile · Guildford, Surrey
★★★★★
412 reviews across 1 platform
1-2 Trinity Gate Epsom Road, Guildford, Surrey, GU1 3JT
Part of Foxtons, see every office.
Foxtons's office in Guildford, Surrey, at 1-2 Trinity Gate Epsom Road, is rated 4.4 out of 5 across 412 reviews on 1 platform, including 412 Google reviews rated 4.4.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleWe just moved to this country. We found a house to rent in a very short time. We are grateful to Bradley Golshahi, who answered all of our questions completely, showed the most beautiful houses with care and supported us in all our processes during this process of looking for a house. If we have a further process, the first person and place we will contact.
2/5
GoogleThe people that work here are generally very nice, so they get an extra star. They failed to sell my property, 70% of all viewings booked were cancelled or no-shows wasting my time, and they did nothing to justify their sky-high commission. To top it off they lost my keys so I had to replace my locks (costing me half a day in lost wages) and it took them over 3 weeks to pay me back for the cost of locks leaving me out of pocket. Using Foxtons was a costly mistake, save yourself thousands and use an agent with a lower commission
5/5
GoogleI had Jake Taylor as the lettings agent who helped me in finding property, he was extremely helpful in searching for a specific type of property and went above and beyond in doing so, kept in touch and regularly updated me with new properties that he felt were suitable.
Thanks for the review, we are pleased to read that Jake was able to find you a property which suited your specific needs.
5/5
GoogleI had a very good experience with Dan. He was very accommodating and drove me around to see a few properties. Answered all my queries and updated me for any changes in the listings.
5/5
GoogleI’m very pleased with the service I received from Ross for my home search. Home searching process can be daunting. Ross’s professionalism is consistent. He always on time for appointments and provided reliable advice.
5/5
GoogleI am relocating to the UK and Foxtons found me the best home just suitable for me in perfect location and perfect price. The responses and support of the agents are immensely helpful. They will never leave you unanswered. Highly professional and customer caring services. Especially with Jake and Tom, I am impressed with the support and guidance they have extended throughout. I highly recommend Foxtons for anyone looking for a house in Guildford.
5/5
GoogleHuge thanks to Greg, Ryan and Phoebe for their above-and-beyond support when a complicated transaction needed significant input. Their experience of dealing with legal stakeholders (comprising three lawyers; one specialist) streamlined proceedings immensely. Thanks again All.
5/5
GoogleOur agent from Foxtons (Margot Redpath) and her manager (Bradley Golshahi) had been very friendly and helpful. Our transfer from our BnB to the property given a few days of lead time, even with its kinks was handled professionally and smoothly. I would recommend finding a house let with them!
5/5
GoogleThanks to George Rose and Holly Wales for helping with new tenancy home!
5/5
GoogleThank you James for all your hard work and trying to find exactly what we were looking for. 100% would recommend Foxtons Guildford! Huge thank you!
5/5
GoogleReceived amazing service from Ben Pickering and Tim Pacey at Foxtons, Guildford. I took tenancy of an apartment in the town for 18 months. They were courteous, efficient...got things done amazingly quickly and with no fuss. Fair too. Ahead of local competition in the town. Thanks, guys
Thank you for your review Mike. We're pleased to know that Ben and Tim made your tenancy as smooth as possible. We hope to work with you again in the future!
5/5
GoogleWorked across a period of 6 months with Craig Brant whilst advertising my house with Foxtons and I have to say that at all times he was very professional and prompt at getting back to me. If you know the audience you are aiming to sell your house to, then Craig Brant at Foxtons is who you should go for.
5/5
GoogleThanks to George Rose and Holly Wales for helping with new tenancy home!
4/5
GoogleWe rented through Foxtons when we were living in Brentford and had great customer service & then more recently used them to look at buying in/around Guildford. We found our consultant, James, to be friendly, consultative and very helpful with the advisory side of things. Where other agents have been little more than admin-functions, James took the time to know, understand and research the area based on our situation. 4 out of 5 purely because we ended up looking at leaving Guildford so didnt actually buy a house through them.
5/5
GoogleThanks to George Rose and Holly Wales for helping with new tenancy home!
5/5
GoogleThanks to George Rose and Holly Wales for helping with new tenancy home!
5/5
Googlethey are really helpful, and reply very fast, the whole process is smooth and fast, highly recommend , thank you Tim and Katie
1/5
GoogleThe worst company i have ever seen in my life. The are pretty good and quick to rent the house. But property management wise they are terribly and helpless. We had problems almost since we started in the house with the boiler. It took 2 months for just bring a new piece for the boiler. The toilet was attached to the wall with superglue and we asked them to fix it the sent a plumber , he left us without can flash the toilet FOR A MONTH (there is only one toilet in the house) so we have been flashing with a bucket. Now we don't have heating for more than a week, it's freezing but they doesn't care at all. And there is no way to talk with the landlord cause they know the landlord will stop to work with them.
1/5
GoogleDO NOT LET OUT/ RENT ANY KIND OF PROPERTY WITH FOXTONS. If i could give 0 I would have. I do not even know where to begin, apart from with DO NOT LET OUT/ RENT ANY KIND OF PROPERTY WITH FOXTONS! Quick to take all your money (student) yet when it comes to sorting out potentially health and safety issues they couldn't even be bothered to look at the property even with it being a 5 minute walk down the road?! CURRENTLY thinking about a court case, as both previous tenants and current landlord have broken not 1 but over 10 clauses in our tenancy agreement WHICH JUST SIMPLY ISN'T GOOD ENOUGH!?!?!?!? Let me finish with this, I have sent across a 20 page dispute regarding both the inventory we received and the tenancy agreement which took 5 days to compile as there were 672 individual points that had to be checked over. WHERE IS MY REPLY FOXTONS...... WOULD NOT RECOMMEND TO ANYONE?!?!?
1/5
GoogleHow does anyone manage to get a job at foxtons? Oh yeah, turn up with half a brain cell and you're hired. They have to be the worst and neglecting estate agents ever. After multiple complaints, prompts and nags to the management team, it seems to take them an overly long amount of time, but as soon as you get your parents involved they'll pull their finger. Absolute joke of a company. Can't take students seriously and therefore we don't take them seriously anymore. Even stating multiple times we are late on rent after we are clearly paying them on time and even sending out an invoice for late rent, for them to say that same day that was a mistake is clearly the wrong people to be helming a multi-located estate agents. Ridiculous; and our landlord doesn't even appreciate their service either.
5/5
GoogleI had the dream team of Michael and Maddie. They were friendly and professional from the start and guided me throughout the process of buying my first home on my own. I would not hesitate to recommend Foxtons because of my excellent experience of them.
This is wonderful news, thank you for your review Diane. We're pleased to know that Michael and Maddie were able to make your first purchasing process as smooth and stress free as possible! Best wishes to you in your new home!
1/5
GoogleIf I could put 0 stars I would. When I moved in to the house I'm renting, there was mouldy everywhere. One room completely covered in it. It took 2 months before anything was done about this. We also had situations where our shed did not lock, we told Foxtons that we had someone breaking in and sleeping in there, even leaving jugs of urine and that we had filed multiple reports to the police and they took their time to fix that also. When it was fitted with a lick, the padlock wasn't even big enough to secure it and we continued to have problems with break ins. We had no fridge for a week, and when we finally had someone deliver it, being friends of the landlord, we found out that even he isn't satisfied with how Foxtons have handled the letting. Terrible company, even worse for students. It seems these companies don't realise that students renting for the first time will have an ever lasting impression of them and we will be the people renting/buying from them in the future. Foxtons most certainly will not be a company I ever use again.
5/5
GoogleFrom start to finish, I was really impressed by the overall professionalism and attention to customer care. I found them to be very pro-active and felt they did everything they could to generate interest and follow-up on viewings made. Would definitely use them again.
Thank you for the review, we take great pride in providing outstanding customer service and we are pleased to hear that you have had such a positive experience working with us.
5/5
GoogleThis agency is very good for helping us. I got Elliot who is my agent to help me find my accommodation right now. I want to see many places to decide which one is the best. I have changed many time and want to see more. He is always provide for us and finally I got the best one where answer all my requestment. He is very kind and take care us so much. I would recommend to come in this company to ask for Elliot agent.
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