Every review we hold for the Grosvenor Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExtremely professional from start to finish. Photos were of excellent quality and really showed the house off well.
House sold within a week of going on sale and had a large number of viewings over two block viewing days.
Sale process was dealt with very efficiently.
The option to have a virtual walkthrough of the house would have been good (e.g. Matterport) as we found this very useful when buying our new place, maybe this could be looked into for the future ?
Above all thank you for getting it done so quickly !
Sean · 7 November 2022
Agent replied · 5 July 2023
Thanks so much for this Sean, its been a pleasure to be involved for you!
Thank you also for the feedback regarding the virtual walk through, happy to say that we have our new camera arriving on 12th October which will provide the exact virtual tour you mentioned, agreed its definitely helpful and a great tool for buyers!
Thanks again and best of luck in your new home :-)
★★★★★ 5/5
GoogleSold my house within less than a week. I think it was day 2 of being on the market. I was Kept in the loop and they responded fast to any questions I had. They went Above and beyond for me and my buyer keeping him still interested in a chain that took longer than expected. Thank you to the team especially Emma and Samantha and the very best of luck to you both and the rest of the team in the future.
Andrew · 9 November 2024
★★★★★ 5/5
GoogleExtremely professional from start to finish. Photos were of excellent quality and really showed the house off well.
House sold within a week of going on sale and had a large number of viewings over two block viewing days.
Sale process was dealt with very efficiently.
The option to have a virtual walkthrough of the house would have been good (e.g. Matterport) as we found this very useful when buying our new place, maybe this could be looked into for the future ?
Above all thank you for getting it done so quickly !
Seán · 26 October 2022
Agent replied · 25 October 2024
Thanks so much for this Sean, its been a pleasure to be involved for you!
Thank you also for the feedback regarding the virtual walk through, happy to say that we have our new camera arriving on 12th October which will provide the exact virtual tour you mentioned, agreed its definitely helpful and a great tool for buyers!
Thanks again and best of luck in your new home :-)
★★★★★ 5/5
GoogleA big shout out to Sami, Emma and all the team for the truly professional and friendly service from start to finish of our journey. Sami oversaw the whole process and was always on hand with advice and calming words.
In our opinion their knowledge of the market place and the service they provide, as a team, places them way ahead of the other Estate Agents we looked at.
Thanks ‘Carman Friend’ for everything. Sandra and Alan
Alan · 6 January 2023
Agent replied · 5 July 2023
Alan this is such a lovely read and honestly it was such a pleasure to act for you and Sandra in your move! We wish you all the best in your new home!
★★★★★ 5/5
GoogleFrom start to finish Carman Friend were excellent and we would whole heartedly recommend them to anyone.
Our initial point of contact was professional and thorough. They attended our house for our valuation and gave realistic expectations of what our house was worth. There was a couple of months before we were ready to sell and at this point they worked quickly to secure a sale for our property.
Our ongoing purchase was not straight forward as we were in a long ongoing chain and experienced many hiccups. The team worked tirelessly to ensure our purchase could finally go through and I honestly believe that if it was not down to the exceptional hard work of Emma we would not have been able to have moved into our new family home.
We strongly advise that after our experience you need an excellent estate agent that is efficient, effective, proactive and is able to chase loose ends with other professionals in the chain. Your estate agent needs to really really care about your sale, your needs and time frame- Carman Friend do just that!
Rob · 8 September 2022
Agent replied · 5 July 2023
Rob thank you so much for this! It means a great deal to us when our service can be recognised and how different the experience can be with the wrong agent!
So delighted you are in and settled in your new home!
★★★★★ 5/5
GoogleOn behalf of my wife and I, we would like to convey our sincere thanks to Gareth and Emma, and all the team at Carman Friend for their professional conduct in managing the sale of our property recently. The help and support we received throughout was outstanding. Any queries we had regarding the sale of the property where answered promptly. We where treated with a very high standard of politeness, and we would recommend Carman Friend without hesitation. Once again we would like to express our sincere thanks to the Carman Friend team.
Jim Ithell, WervinPositiveProfessionalism
Melissa · 28 August 2022
Agent replied · 27 August 2024
Jim thank you so much for leaving such lovely comments. It was a pleasure to help you sell your home and we are delighted you were happy with all we did :-)
★★★★★ 5/5
GoogleThe whole process was very personalised. Starting with the valuation of the key features of the house and tips to help sell the property. Once we accepted an offer we were kept in contact all the way through to exchange and completion. Why would you use another estate agent in Chester?
Simon · 24 February 2026
Agent replied · 22 April 2026
What a great review, thank you so much, Simon. This means a lot to us all here at CF. Best wishes
★★★★★ 5/5
GoogleOn behalf of my wife and I, we would like to convey our sincere thanks to Gareth and Emma, and all the team at Carman Friend for their professional conduct in managing the sale of our property recently. The help and support we received throughout was outstanding. Any queries we had regarding the sale of the property where answered promptly. We where treated with a very high standard of politeness, and we would recommend Carman Friend without hesitation. Once again we would like to express our sincere thanks to the Carman Friend team.
Jim Ithell, Wervin
Melissa · 5 July 2022
Agent replied · 5 July 2023
Jim thank you so much for leaving such lovely comments. It was a pleasure to help you sell your home and we are delighted you were happy with all we did :-)
★★★★★ 5/5
GoogleI recently sold my home with Carman Friend and would definitely recommend them to anyone looking for an estate agent.
My house sold for the full asking price within a couple of days.
I was kept up to date throughout the process. All of the staff were so helpful and friendly. I met with Gareth prior to the sale, and from therein
he sorted everything .
Excellent professional service from start to finish.
Definitely recommend Carmen Friend - Thanks
Karen · 5 July 2022
Agent replied · 5 July 2023
Karen this is really kind, thanks so much for your lovely comments! It was a pleasure to help with the sale of your house! :-)
★★★★★ 5/5
GoogleWe have just sold our house with Carman Friend. They were excellent from start to finish, prompt and accessible communication with a friendly team always happy to help. They only tend to serve Chester and its immediate surrounds so were very knowledgeable. We had an accurate valuation, achieving our asking price soon after it went onto the market and their fees were competitive with other agents in the area. Would like to say thank you to Sami and the team for all of your help!
Matthew · 28 July 2024
★★★★★ 5/5
GoogleI would like to say a huge thank you to all the team at Carman Friend Estate Agents. The service was outstanding. Sami and Emma certainly went the extra mile in helping me through my house sale in difficult circumstances. They were friendly, reassuring, empathetic and sensitive to the situation. They always returned calls promptly if not available and certainly helped to keep things moving along with chase up phone calls to others when needed.
I could not recommend Carmen Friend estate agents highly enough. Thank you so much to everyone involved.
Pamela · 28 July 2024
★★★★★ 5/5
GoogleWe recently sold our house through Carman Friend and we cannot recommend them enough.
They sold our house in the first week.
Special mention to Sami and Emma who were amazing! ⭐️
Regular phone calls throughout to keep us up to date with progress. Even supporting us with our onward purchase that was with another agent. They went above and beyond.
Thank you 😊
Colin & Tracy
Tracy · 6 May 2023
Agent replied · 5 July 2023
How lovely of you to write such kind words! Huge thanks to you both! We wish you all the luck in the world in your new home!
★★★★★ 5/5
GoogleIf I could post more than 5 stars I would. Unlike other well-known estate agents in Chester, Carman Friend is professional, reliable and understands the local Chester market. They sold my house in under 2 days, yet another estate agent struggled to sell it within 12 weeks! I can't thank the team enough and in particular Gareth, who really is a wizard of buying and selling property! My recommendation: save your time, save hassle, employ Carman Friend to sell your property and don't look back. This company truly is the best estate agent I have worked with! I will be letting everybody know how amazing your service was. Thank you.
Andy · 5 July 2021
Agent replied · 5 July 2023
Andy this review has put such a huge smile on our faces! When bad experiences with other agents are flipped when using us, it makes everything we offer worthwhile! Thank you so much for your lovely comments :-) Gareth is also taking full advantage of your comments about being a wizard! :-)
★★★★★ 5/5
GoogleFriendly and super helpful team. When I purchased a house with Carman Friend, the staff even helped chase up the solicitors, in order to keep it all moving. They also provided a great service liaising with the seller on my behalf. Many thanks!
Paul · 24 February 2026
Agent replied · 22 April 2026
Hi Paul,
Thank you for the time to post this review. It was a pleasure to be able to help you on your house journey, and we all wish you the best for the future.
★★★★★ 5/5
FacebookReally great experience with Carman Friend for both selling our house and the onward purchase. Gareth and Jayne were excellent and helped keep us up to date with developments, gave sound advice and were proactive with all the inevitable solicitor chasing.
Rob · 4 October 2025
★★★★★ 1/5
GoogleI had a really bad experience with Carman Friend. 1st Gareth came out to value my property and gave me a really good cash deal to market with them, to which I took his offer. When the photographer came to the property to take the pictures I …
UK · 24 December 2025
Agent replied · 24 March 2026
Good morning!
We are so sorry to read this review.
Would you please drop us an email on property@carmanfriend.com so we can reply … More
★★★★★ 5/5
FacebookWe have just sold our house through Carman Friend and have had superb service from start to finish. We were looked after by Sami Carman who provided excellent service and also on occasion by other members of the team, who were equally knowledgeable and friendly. Sami was articulate throughout the process, providing prompt answers to our questions and explaining the process and what we needed to do along the way. We never felt rushed or pressurised and we cant thank her enough for all the time and effort she put in to help us through our sale. Our property was marketed promptly with great photos and sold within 24 hrs. We can definitely recommend Carman Friend and want to say a huge thank you for all your help. Maxine & Dave
Maxine · 6 September 2020
Agent replied · 29 October 2023
Ah Maxine thank you so much! It’s been a pleasure x
★★★★★ 5/5
GoogleWe have recently sold our house with Carman Friend and could not have asked for a better professional service from start to finish.
The whole team were friendly, reliable and supportive, everyone was easy to talk to and nothing was to much trouble. An extra special thanks to Sami who went above and beyond supporting not just us, but our buyers and the vendors of our new home, ensuring everything ran smoothly throughout. Sami also kept us updated and informed during lock down whilst everything had to be put on hold...thanks for remaining so positive in such difficult times!
Wouldn't use another estate agent - highly recommend Carman Friend.PositiveResponsiveness, Quality, Professionalism, Value
Mel · 28 August 2020
Agent replied · 5 July 2023
It was an absolute pleasure Melvin, thanks so much for all of your kind words. Going above and beyond is everything we strive for so thank you :-)
★★★★★ 5/5
GoogleI've dealt with a few estate agents in my time and I can safely say that Carman Friend are outstanding! Sami was our agent for the sale of our property and the purchase of our new home in Chester. The first offer on our home was within a few days of going on the market and we accepted an offer after only 2 weeks. Sami's knowledge of the local housing market was spot on and she even managed keep the momentum up with the conveyancing process despite the pandemic lockdown. Amazingly the whole house move process took about 4 months which, in the middle of a pandemic was very impressive. All testament to the efficiency, responsive communication and professionalism of Sami and the team. A pleasure to deal with and highly recommended.
John · 5 July 2020
Agent replied · 5 July 2023
John thank you so much for such lovely words! Sami was absolutely delighted to act for your lovely family on both the sale and purchase. We hope you are happy in your new home :-)
★★★★★ 5/5
GoogleWhere do I start in saying how wonderful everyone at Carmen Friend are! After having a rather stressful and bumpy round selling during Covid-19 the team made everything so much easier. Everyone is so friendly and knowledgable about their industry and I'm still convinced Gareth is secretly a wizard! From start to finish Gareth guided us through everything, always on hand if we had any queries or questions, no matter how big or small. He was proactive when our first buyers fell through, reselling within less than 24hrs. I will be recommending them to anyone and everyone that is thinking of selling their property and would not hesitate to use them again if we ever needed to in the future. They really were a pleasure to deal with. we cant thank you enough :)
Charlie, Tattenhall
Charlie · 5 July 2020
Agent replied · 5 July 2023
Gareth is beyond happy with your comments about his wizardry Charlie :-)! Thanks so much for such lovely words! It certainly was a difficult and uncertain time but we are delighted to have helped with the sale of such a lovely home!
★★★★★ 5/5
FacebookAfter quite a few recommendations, i have recently used Carmen Friend to sell a property. I wasn't disappointed, the team are fantastic & clearly very experienced at what they do. Communication throughout the sale process was excellent. Emma who I mainly dealt with was superb. I highly recommend Carmen Friend.
Shaun · 30 May 2025
★★★★★ 5/5
GoogleThank you to Gareth and the team for a very professional and well managed house sale. I would wholeheartedly recommend Carman Friend to anyone who is looking to sell their property. They were always quick to respond to queries and kept me informed about progress. Even after a sale fell through they helped keep me feeling positive and sure enough found a new buyer within no time at all. Questions were answered quickly; the team seem to work 24-7! They were also exceptional value for money compared with other estate agents. Thank you again.
Sara · 6 July 2019
Agent replied · 5 July 2023
Thank you so much Sara, certainly not a 9-5 service here! Sales falling through are sometimes inevitable complications that cause so much stress, but we were delighted to have a new buyer on board so quickly. It was an absolute pleasure to deal with you :-)
★★★★★ 5/5
FacebookCarman Friend are THE BEST estate agents out there and we want to say a huge thank you to Emma, Sami, Chrissy, Gareth, and Marianne!! The whole team is amazing they all go above and beyond and without them we wouldn’t have the house of our dreams.They presented and priced our property so well it attracted a huge amount of viewings within the first week alone, their showcasing really is second to none. They kept us up to date with viewings and feedback almost immediately and were determined not only to get the property sold but sold at a price we were very happy with, which they did!Emma was in constant contact with us when we needed any reassurance or advice and really helped us through the maze that is house buying. Without her professionalism I don’t think we would have made it.Thankfully Carman Friend are a great team and are fantastic at their jobs, we really can’t emphasise this enough and after dealing with other estate agents in the past and throughout this process we can say without a doubt that they are the best. So if you are looking for a friendly, professional, supportive and personal experience when selling your home you must go with Carman friend!
Peter · 30 May 2019
Agent replied · 29 October 2023
This is so lovely Pete! Thanks so much! Our absolute pleasure
★★★★★ 5/5
FacebookAfter a bad experience with Purple Bricks we decided to move to Carman Friend and can honestly say, this is the best decision we have made. From the beginning Sami was brilliant, keeping us informed with regards to feedback following viewings to updates once we had an offer. We also purchased our new home through Carman Friend and all the team were fantastic. Anyone thinking of selling their home, don’t consider anyone other than Carman Friend and thank you again Sami, we both really appreciate all that you have done for us, Tracy and Keith
Tracy · 4 May 2019
Agent replied · 29 October 2023
Ah thanks for this Tracy! It’s been my pleasure xx
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