Lovelle Grimsby Sales reviews

★★★★★ 1/5

Google

Currently renting with this agency and the communication is appalling. Been waiting for call back numerous times never got one. Been expecting to receive a letter but yet again never received one. Currently not even in the property due to it causing health issues and even though we’re happy to provide a doctors notes proving the flats caused me to be in hospital we’ve been told we’re not allowed to leave the tenancy and apparently the flats ‘fine’. Sam who is the director has spoken down to us many times only really seemed bothered when we said they could keep the money we paid upfront. Will happily be taking legal action because everyone here just doesn’t care or listen unless money is involved. Also apparently sent our letter to the landlord then turned round and said they know he’ll say no so haven’t bothered🤔. If you want to be lied to and made ill go with lovelle.👍🏻

Maddison · 26 August 2021

★★★★★ 1/5

Google

Where too begin with Lovelle, as me and my partner are first time renters we thought we’d give lovelle a try the reviews weren’t great, but we thought we check it out for ourselves. There have been countless problems with the flat. I’ve been promised countless and I mean countless calls back, can safely say I’ve had maybe 2 or 3 calls back from lovelle from March up until the time of writing this review. The calls I’ve had with the company director Sam felt like I was being belittled and not taken seriously. I had too ring up too actually find out we’d got the property we had applied for. Due too all of these circumstances I’ve been under a great deal of stress. It is a shame, it’s actually a real shame we really thought we’d have a really pleasant first time renting experience. But sadly lovelle ruined my expectations on this regard. It’s a shame money is more important than the well-being of tenants. I’d avoid this company like the plague!NegativeResponsiveness, Quality, Professionalism, Value

Leo · 26 August 2021

★★★★★ 5/5

Google

I have recently agreed to a purchase of a house with the help of lovelle’s estate agent, I have to say the whole process could not of gone any smoother, I would like to give a special mention to Jo who has been extremely professional, efficient and honest throughout. She has listened to my needs, been on hand to answer any queries any time of the day, and been a joy to deal with, would definitely recommend them for anyone looking to buy or sell a property. Thanks again.PositiveQuality

Tommy · 26 August 2021

★★★★★ 5/5

Google

I found the whole team friendly , professional and extremely helpful . And a special thank you to Emily , for going above and beyond , to meet my requirements .

Carol · 26 August 2021

★★★★★ 5/5

Google

5 star to Lewis at Lovelles, he was professional and went above and beyond even replying to emails late at night (out of the usual working hours), the pictures taken of our property were fabulous!! Thank you so much to all the team for the hard work and a record time of 9 weeks exactly from accepting an offer a week after it being advertised and our lovely buyers moving in!!

Annabell · 26 August 2022

★★★★★ 5/5

Google

Dealt with James and he was absolutely brilliant, sold my house in 4 weeks and also got me the house of my dreams. Could not ask for better service. Highly recommend using them.

Kay · 26 August 2020

★★★★★ 2/5

Google

The lady who I spoke to about a property my son rents kept talking over me every time I tried to ask a question. My sons had no heating for 3 weeks as the boiler has packed up again. And did the same last Christmas they gave them a little electric heater not much good to heat a 2 bedroom house that has 5 rooms that are in use!!! Went the other day and it was warmer outside than in the house

Elaine · 26 August 2020

★★★★★ 1/5

Google

I had very bad experience today. After a long journey i arrived to view the property in grimsby. I had been booked two weeks ago for the view. Yesterday i confirm appointment by call to the office then the office staff said that you are most welcome to view. Finally i reached in time then one of the staff gave me an application form and asked me to fill and submit in office. After all filling the form, i arrived in office but the reply was so horrible that she said now we are not accepting any application so i was sad by itself. Atleast she could receive my form for the sake but she didn't. If the situation is this she could have told me yesterday when i called.. Any please manage.

Faizal · 23 March 2024

★★★★★ 5/5

Google

In the process of purchasing a house, for the first time on my own. Joanne Gerrard has been polite, Professional and responsive to answer my queries/questions.PositiveProfessionalism

Lynn · 26 August 2021

★★★★★ 5/5

Google

Excellent service (and very fast). I rang because I needed an emergency plumber (loo would not flush). I have always rented properties so I know a bit about 3rd party repairs. I rang LovelleBacons to request a plumber at 2pm. By 2.15pm, the plumber rang me and 20 mins later, was at the house fixing the toilet. This only took 5 minutes and is working fine now. So from me ringing to report repairs to actually getting them done, took about half an hour in total! I asked the plumber if he was hired by the actual landlord or LovelleBacons - he is LB's plumber so I have to give excellent credit where it's due. Thank you ladies! From a very happy tenant :)

Mama · 27 August 2019

★★★★★ 1/5

Google

I totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!

Annette · 27 August 2017

★★★★★ 1/5

Google

I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them. As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done). As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent. I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.

Paul · 27 August 2017

★★★★★ 5/5

Google

I have recently sold my property with Lovelle Bacons Estate Agency. Now to give this some context the whole process took less than 24hrs! Truly amazing. This would not have been achieved without the professional and polite team at Lovelle Bacons. I received first class guidance from Lewis followed up with some outstanding customer service from Connor. What can be a stressful experience has been made so much easier due to services of Lovelle Bacons. Highly recommended 👌🏻

Jamie · 27 August 2018

★★★★★ 5/5

Google

Recently purchased a property though this agency very happy with them made the whole process flawless overall I would recommend them.

Adrian · 13 February 2025

★★★★★ 5/5

Google

Fantastic in helping and sorting the issues I've had and they been so friendly and I think they all are very much appreciated and I think people should definitely give reviews to the estate agents Lovells and again thank you

Jane · 12 April 2024

★★★★★ 1/5

Google

Tried renting with lovelle Bacons, constantly felt like I was left out of the loop. They never returned the phone calls they said they would and never updated me when something happened with my application. It felt like they didn’t want me to actually get a property through them. Would not recommend unless you want to be let down and constantly confused as to what’s going on.

Joe · 26 August 2021

★★★★★ 5/5

Google

Looking for a home to rent / buy look no further. Lovelle will help you with all your requirements. My experience with Lovelle as being amazing. I had less than 4 weeks to leave my current property and the Lovelle lettings team was on hand to help me. With Emily an Wendy taking control an supporting me thru every step i secured a property to rent an moved in with no hassle an was on hand to help with all my questions now I’m in my property an can now put my feet up an make it feel like home. Let’s not forget to mention the lovely card an treasure box on arriving to the property with the keys to find sweet an face masks ect. One of the cutest touch’s I’ve seen. Many thanks Lovelle team

Jamie · 26 August 2023

★★★★★ 5/5

Google

We have not long ago sold our house and also bought our new property through Lovelle. The forward thinking of Lewis gave us viewings before the photos were taken, one of these viewers made an offer before the house went to market and we were sold. Communication was very good all of the way through the process. Everyone in the office was more than happy to answer any questions and give advice where needed. I would highly recommend using them.

Gillian · 26 August 2023

★★★★★ 5/5

Google

We have received the most amazing service from the Sales team in Grimsby. We had been in our property for nearly thirty years and had completely forgotten how stressful selling a house can be. However, from the initial valuation by Chelsey, whom we took to immediately, to the lovely photos of our house taken by Lewis, who very quickly got these and the expertly produced brochure on line, working in the evenings to do this, to James, our allocated agent, who must be the kindest, most dedicated professional working in his field, we cannot praise this agency enough. Once our sale had been agreed there began a period of very frustrating delays in exchange and completion, caused entirely by the inefficiency of a conveyancing firm at the bottom of the quite short chain. We really don’t think we would have come out of this process sound in body and mind without James! He has been amazing in reassuring us, in chasing up solicitors and estate agents down the chain, in liaising with our buyers and really acting as a counsellor to us and to our buyers when it seemed as if things were just grinding to a halt. You are a star, James. Thank you so much for everything you have done, above and beyond your call of duty, to get our sale to a successful completion.

Sharon · 26 August 2023

★★★★★ 1/5

Google

Day three when i'm waiting for somebody to fix the boiler. I have called every day twice and all the time the same answer_the plumber will call you I cant cook food becouse dont have gas,i cant take a shower becouse no gas and nights are cold. I don't know what to think I think i wont pay my rent this week,then maybe somebody will come to fix the boiler This is just day three

Janis · 27 August 2016

★★★★★ 1/5

Google

Went down on a Saturday to leave some documents. On Google it marks is from 9:00-13:00. We got there at 10:50 and we were told that the office in charge of rentals closes at 11 and even though the lady that sorts all that out was there, she couldn't take our documents as she was waiting for a call. I think they should specify as we can't believe they only open for 2 hours on Saturday.

Katy · 26 August 2023

★★★★★ 5/5

Google

Been renting through lovelle bacons for 6 months now, Teresa helped us from the beginning to find the perfect family home for my family of 5. Teresa has gone above and beyond to support us since we moved in! would definitely recommend to anyone looking to rent a new property! Thanks Teresa!

Gemma · 27 August 2019

★★★★★ 1/5

Google

This is the worst place I have rented from six months I complained about damp and the did nothing. Actually no wait they sent some round to fix a leaky window which we didn't have. We had to throw at least 300 pounds worth of clothes and sleep in the front room due to the amount of damp do not go with this company they will not do anything for you

Aden · 28 August 2015

★★★★★ 1/5

Google

So in general it is like this. People who sold or bought properties have good experiences because they left a lot of money there, and people who rented are treated as third-class citizens. And I feel it very much. We lived there for almost 10 years and during that time the apartment was never refreshed. Mold on the walls has been reported many times and no one cares. Apartment inspections reported by the agency and, as a result, not even carried out. As long as the papers match. The agency doesn't care what conditions people live there in. When I informed about moving out and ending the rent of the apartment and showed up at the agency, I was treated like an unwanted newcomer. The incompetence of the employees and their pseudo-professionalism was revealed by writing down information about me on an old, used envelope and handling the matter quickly and sloppily. Later they couldn't even find the right keys to the apartment I left them. A few months after the move, I still haven't received a refund (when we moved in, there weren't even any light bulbs and we left them new lamps, we replaced the carpets in some rooms and completely refreshed them at our own expense) of the deposit and absolutely no documents, such as handing over the keys. E-mail contact with the agency was poor because I did not receive answers to my inquiries, and when I showed up there in person, I was treated as an intruder. I highly do not recommend this agency. Well, unless you have money and want to leave a few or several hundred thousand pounds with them. I will only add that these are my personal experiences with this agency and I do not impose it on anyone as an absolute worldview, because everyone can have different ones. However, after moving and renting an apartment in another agency, my experience is the complete opposite. Of course, to the detriment of Lovelle Estate Agency. Regards

Daniel · 7 January 2023