Trusted Agent profile · Grimsby
Verified
★★★★★
219 reviews across 1 platform
First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
Part of Lovelle, see every office.
Lovelle's office in Grimsby, at First Floor, is rated 3.9 out of 5 across 219 reviews on 1 platform, including 219 Google reviews rated 3.9.
Every review we hold for the Grimsby office, from every platform, shown as written. First names only.
5/5
GoogleWe chose to sell our property with Lovelle after having a number of different agents come and give us an appraisal; Lovelle had the expertise and professionalism we were looking for to market and help us sell our property. We were very …
Thank you, Mr Burt!
5/5
GoogleFantastic team at Lovelle. Lewis helped us get the house on the market and took his time to take some great photos of our property. Holly was also excellent, selling our house to the full asking price within a week. Can't thank her and the Lovelle team enough.PositiveResponsiveness, Quality, Professionalism
Thank you Sion for taking the time to leave this fab review.
5/5
GoogleLovelle have managed my properties for many years, very proffessional, good friendly constuctive conversations with regards to business, they look after the tennent as well as the landlord, Very fair. Thank you Lucy, Wendy and the team. When looking to sell a property Lewis was very helpful. Thank you all for an enjoyable experience!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for leaving a review!
4/5
GoogleOur sale has been a long difficult process , due to an un cooperative seller's solicitor. Luckily the lovelle director. Lewis. used his experience to coax them into action, and eventually completion. Which saved the sale.
Thank you, Mr Baker! We look forward to working with you on the next property.
5/5
GoogleEmily was and is an absolute star! Very professional and responsive from the first day she responded to my query on a house to let. I am really appreciative of the help, kindness and professionalism you have shown. I wouldn't recommend Lovelle lettings any higher!! Brilliant service especially from Emily the star!!!!1PositiveResponsiveness, Quality, Professionalism, Value
We agree, Emily is a star! Thank you for taking the time to review. Lovelle Lettings Team
5/5
GoogleI am very much satisfied with the Lovelle's team who are very professional and as a landlord am happy that the property is maintained by capable hands. I once again thank Emily and the entire team, I'm sure this can't be achieved without the entire team working together. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to review our services, we will be sure to pass your comments on to Emily. Lovelle Lettings Team
1/5
GoogleVery disappointing experience. They valued our property at £240-£250k, we thought £210k but went with their experienced opinion. It sold for £198k. Infrequent updates, poor communication, one sales team member who handled our case was very rude to us. Senior staff signed us up, and handed our file to a junior. SABENA - such a bad experience, never again.
Thank you for taking the time to review our services, I am a little surprised by some of the comments given the sale completed over 1 month ago and I was unaware of how dissatisfied you were until now. I appreciate the honest feedback and … More
5/5
GoogleWe recently became interested and had a viewing on a property through Lovelle Estate Agency with Joanne. I cannot praise enough the communication and help we received. Joanne continued to keep me informed with the progress of the property and was always available to offer her advice and support. Unfortunately, the property did sell before we has the opportunity to have an offer confirmed, although Jo kept us fully up to speed throughout. I would not hesitate to recommend Lovelle Estate Agency when selling or buying a property.
Thank you for taking the time to review our services.. Team Lovelle
5/5
GoogleWe both bought and sold our house with Lovelles, cannot fault Lewis and the team at the grimsby office. Made both processes easy as possible with great advice at every point and got us a great price for our house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ryan, Thank you for reviewing our sales team. Apologies for our delayed response. We how you are both doing well. Thank you, Lewis & The Sales Team.
1/5
GoogleMy landlord signed on with them to manage his properties and had nothing but poor service and harrassing calls, avoid like the plague Edit: in teply to the answer, you tired to arrange a visit on multiple occasions due to your own failures, …
Thank you for taking the time to leave us a review Tom. It think it is important that we clarify this situation so that the people reading this have a full understanding and can then make an informed judgement. … More
5/5
GoogleWhat can I say an outstanding company! I am currently letting a property with lovelle bacons and all the letting staff have been fantastic so helpful in particular Emily Davies who has gone above and beyond to help me I recommend anyone to use lovelle bacons great communication and very friendly staff! Liza Campling
Thank you so much for your lovely feedback Liza!
1/5
GoogleAlright if ya selling a house!! But try renting from.these people, you get rude response! No help AT ALL, shoved aside, telling you to get a guarantor and then never ring/email you back, when contact is finally made the property has already gone!! Dont even consider looking at your application., or even let the landlord look at the situation your in and Consider letting to you, would NOT RECOMMEND these for lettings
Good morning Tammy and thank you for taking the time to leave us a review. As a business, we always take customer feedback very seriously and look inwardly to see how we can improve our service levels. Having looked at your case, I can see that you had previously applied for a property a number of months ago and where not accepted for this. Our policy is too keep applications on file for 28 days (in line with our GDPR and AML policies) after this period of time has lapsed then a new application is required. When you recently visited the office with your partner and we advised you of this, sadly you were not happy that new documents were required as you stated you were unable to access them. During this conversation, our colleague also discussed your personal circumstances and advised that a guarantor would be required (for that property), again you were not happy about this and decided to leave. Having reviewed the interactions, I believe that our team have acted correctly and have been transparent with you in line with our polices and procedures. We do understand that your need for a new property was rather urgent and that this would make the situation stressful to you. Sadly there is a shortage of properties in the rental market currently that has clearly impacted on your situation. We do offer our best wishes and hope that you have been successful in finding a new home. Kind regards, Lovelle
1/5
GoogleVery poor and little or no help when trying to find a flat to rent. Viewing times are in the daytime and few and far between. Viewings are cancelled at the very last minute. Information is promised and does not materialise.NegativeQuality, Professionalism
Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam
5/5
GoogleProfessional and efficient service in helping us purchase our property. In particular Chelsey and Holly were really helpful, kept things running smoothly and communicated regularly with us. We dealt with Chelsey originally then Holly ensured everything continued seamlessly. Great service.PositiveResponsiveness, Quality, Professionalism
Good evening Ms Steel, thank you for taking the time to review our services, we really do appreciate the feedback. We Will pass on your lovely feedback to both Chelsey and Holly. From everyone in the sales team, we wish you luck in your new home. Lovelle sales team
5/5
GoogleReal smooth service from start to finish, nothing was too much trouble, and always very quick to answer any queries. Special thanks to James and Lewis who were always happy to help. Highly recommend
Hi Denise, thank you for trusting us with your sale, we hope you have many happy years in your new home. Best wishes, Team Lovelle.
5/5
GoogleAmazing service throughout the full duration of buying our first property, Holly managed to find us a perfect home that ticked every box. Would 110% recommend Holly and the team at Lovelle. Thanks guys
Thank you, Bradley
5/5
GoogleThe team at Lovelle Bacons have been managing my portfolio for over 5 years. Very happy with the team there, particularly Lucy & Sharon who are always excellent at communications and very responsive and happy to help. Thanks for the service and I would recommend to other landlords.
Thanks so much for your lovely feedback Alex, it made our day!
2/5
GoogleRented for over 5yrs with them. Rent was always paid on time. Was extremely annoyed that I was ripped by not getting the deposit back. I'd never reccomend or rent with them again!!
Good afternoon Mandy. Thank you for taking the time to leave us a review. As a customer focused business we always take feedback very seriously. Having looked into this unfortunately I have been unable to find you on our systems. This maybe due to a change of name etc but if you could please contact the office on either 01472 500700 or lettings@lovelle.co.uk then I will be happy to look into why some of the deposit may have been retained and discuss this with you. I look forward to hearing from you. Kind regards, Sam
1/5
GoogleWould not recommend this agency to landlords wanting to rent out their properties. The flat above me is rented via Lovelle Bacon's to a nightmare neighbour who has made my life a living hell. The staff are very friendly when you call in to complain, but nothing actually gets done. This tenant has even tried to follow me in his car, resulting in the police getting involved and me feeling terrified in my own home and still Lovelle's have not acted. I have now done a land registry search to find out who owns this flat and if Lovelle Bacons continue to fail to act, then I will be contacting them directly to complain about this situation.
Good morning Della, thank you for taking the time to leave us a review. We have spoken with you again this morning regarding this situation and you have stated that you left the review due to issues with your neighbour outside of working hours as you were frustrated. During our conversations, we have explained our processes for such instances but (due to data protection) are unable to confirm the actions that have been taken. We absolutely do understand how neighbours can impact another person and would like to reassure you that this situation is being taken very seriously and that we are working hard to try and resolve this. Kind regards, Lovelle Lettings
5/5
GoogleLovelle's dealt with the sale of my late uncle's home in the most professional of manners. Despite a number of potential buyers playing us along and letting us down the patience and persistence of the Lovelle team shone brightly throughout resulting in the actual sale yesterday. An excellent service from a superb team; thank you.
Thank you, Brian 🌟 🌟 🌟 🌟 🌟 …
5/5
GoogleLewis and his team have just helped me sell my farthers house within three weeks what an outcome professional service all the way through cant thank them enough and would recomend them to anyone wanting to sell/buy/rent a property. Cheers all .steve brewitt.
Good evening Steve, thank you for taking the time to write such wonderful feedback, it really is appreciated. Your comments will be passed through to the team. Lovelle Bacons
5/5
GoogleHighly Recommend, Exceptional Service from Josh and the Lovelles Team I've had the pleasure of working with Josh at Lovelles on several property …
Thank you, Anand!
5/5
GoogleLewis and the team did a fantastic job ! Sold my property fast and for higher than the asking price. Great communication and expert knowledge. Highly recommended !!
Hi Paul! Thank you for taking the time to review our services.. We will be sure to pass your comments on to Lewis and his team. We're delighted to read that our Grimsby team have delivered once again. Lovelle Sales Team
5/5
GoogleLovelle's sold our house in Grimsby, we had a few quotes from agents that were better known to us but with totally the wrong attitude but these guys from the start made us feel like they knew how to look after their clients. 3 days our house was on the market when they secured a full asking price offer from amazing purchasers. I would highly recommend using them to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lynden, thank you for reviewing our services as promised. It's clear that our team delivered on their promises and we are so happy that you received an excellent service whilst also receiving a fantastic price for your property... All within a relatively quick timescale to! Thank you for choosing Lovelle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovelle's Grimsby office has 219 reviews across 1 platform: 219 on Google.
Lovelle Grimsby Sales is rated 3.9 out of 5 across all 219 reviews, and 3.9 out of 5 on Google from 219 reviews.
Lovelle Grimsby Sales, First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR.
