Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey have been blowing up my phone multiple times every single day for the past month ever since I went to view one flat, when I told them that I found a flat and to stop calling me they blamed me for not letting them know.
Highly unprofessional and aggressive, do not recommend
Christine · 2 April 2026
★★★★★ 5/5
GoogleI had a great experience with Vanquish Real Estate.
Andrea was very efficient and fast to sort everything for us. Always answering the phone at any time and being on top of everything!!! Very happy with their service ☺️
Micaela · 13 November 2023
Agent replied · 12 November 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleAgne is a very patient agent with prompt replies, we finally managed to stay in this flat and it is exactly like the video and even more beautiful than the view in the video. I def 100% recommend !!!
Winnie · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleI interacted with Ben regarding one bedroom property and he was very helpful and polite. He always responds to query and provides suggestions from his side as well .He is proactive and always ready to help. I would love to recommend Ben to anyone who is looking for Real estate services.
Rajnish · 24 October 2022
Agent replied · 23 October 2024
Thank you Rajnish for your great feedback. It was a pleasure working with you.
★★★★★ 5/5
GoogleDaniel Taylor is very helpful and efficient
Opoku · 16 April 2025
Agent replied · 16 April 2026
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 1/5
GoogleWhen it comes to finding a flat, they are great. However, once you're settled in and need maintenance, the quality of service drops significantly.
Maintenance
We found that the sink was leaking due to a gasket that had broken. Upon reporting this we got told “the gasket was intact upon move-in, this would fall under tenant responsibility to replace”. Vanquish only finally resolved this when we quoted the contract.
After living in the flat for 2 years, we noticed that the mattress was no longer suitable for use as the springs were pushing through the fabric. We requested a replacement, but they refused, stating that the mattress was not old enough, without even inspecting it or visiting the property. The mattress was very inexpensive and not new when we moved in. This issue was never resolved, so we had to purchase our own replacement and leave it behind when we moved out.
Although I understand that the final decision lies with the landlord, we were not given the opportunity to directly communicate with them. As the managing agents of the property, Vanquish has a responsibility to the tenants and I would have expected them to at least come and investigate the issue in order to provide proper guidance to the landlord.
Rent
We found rent negotiations to be frustrating:
- Asked for an offer before the landlord has made an offer for their requested increase
- refusing to present offers to the landlord
- high increases (10% after second year, 30% after third year)
I appreciate some of this is the landlord more than vanquish, but it does seem like vanquish’s landlords tend to be large investors who own multiple properties in the building.
Leaving/Deposit charges
When you finally come to leave be careful about deposit deductions. The checklist they give you includes things that were not done when we moved in (such as new ventilation filters). Additionally, for any wear and tear they will try to charge you the full cost of replacement ignoring any betterment, so challenge this too.
For example when removing a command strip it took off some of the paint off the wall, we repainted mark on the wall with the same colour paint but due to the age of the existing paint on the wall it did not fully match. For this they wanted to charge us the full cost of repainting the wall (£180). It was only when we requested the calculations they had used to account for the age of the wall and fair wear and tear that they dropped the charge completely.
Brooke · 26 February 2024
Agent replied · 23 October 2024
Dear Brooke,
We are sorry to see that you have given us a 1 star review - it is disappointing you have not provided any detail as to why you have decided to do this, especially as you vacated the property over 4 months ago and never expressed any dissatisfaction with our service.
Vanquish always acted swiftly and competently with any maintenance issues you may have faced whilst you were a tenant of ours, so we are confused by this review without an explanation.
We have tried to contact you for further details, with no response. Please could you contact our office on 02037461400 and ask for our Lettings Manager, so that we can discuss this, as it is important for us to have feedback to continue to improve our excellent customer service.
★★★★★ 5/5
GoogleHelped by Andreas to find a property to rent in London, he was so helpful and kept me informed and educated through the whole process. Would definitely recommend as everything was easier then I expected 😊 …
Kim · 24 October 2023
Agent replied · 23 October 2024
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★★★★★ 5/5
GoogleVanquish recently helped me sell a property on the royal arsenal, Federico and his team were super professional and sold th property faster than I could have dared to hope for. Highly recommended on all parameters
Daniel · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleWorked with Andreas in finalising the new rental accommodation and he was quite helpful and supportive with all the queries and clarifications. He made sure that process works in order and as a tenant there is requisite support.
Would definitely recommend Vanquish for assistance in future rentals.
Diksha · 24 October 2022
Agent replied · 23 October 2024
Thank you Diksha for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleVanquish did a great job selling our flat, even though the market was not doing so well, they managed to secure us a buyer within a short period of time from listing the property. A very big thank you goes to Federico Minichelli; for arranging the viewings and for trying to accommodate them according to our working hours, for the immediate feedback after every viewing, and for the regular follow ups. He was always reachable, he never asked us to leave the property during the viewings, gave us the space to explain fine details related to the property to the potential buyers, was in regular contact with the solicitors throughout the whole process, and was very cooperative.
I would highly recommend Vanquish Real Estate.
Tasneem · 28 November 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 1/5
GoogleI have the worst experience with this agency . I gave them my flat to let because i live in UAE. I was dealing with Ben Cann. My flat was being subleted all the time and I knew from the porters . He claimed not to know! . Then after I showed him proof, he said the tenants promised it was one time! Then I gave them 2 months notice to evacuate. 3 days before he said may be they will not leave so obviously he knew! They DID NOT LEAVE . Moreover , Funnily enough they have not paid rent for 3 months! Currently, they are in my flat , not leaving and not paying! UP TO THIS MOMENT nothing has been done.
My only way out according to him is COURT! After all this and offcourse they are taking management fees . I really wonder what are they managing. I TRULY advise anyone not to deal with this place. I have all documents to prove this.
DR SIHAM ELRASOUL
ABU DHABI
UAE
I would like to add to this review: half an hour after posting it i was called by someone called Mr michael and during discussion he told me that my review was odd and that they are trying to help me now and yet I will not change the review!
I absolutely bielve more and more now that what is happening in this place
Is very awkward !
And I WILL NOT TAKE BACK MY REVIEW if this is what they are trying to force me to do !!!!!!
DR SIHAM
Siham · 2 May 2025
★★★★★ 5/5
GoogleIrina from the Woolwich office is very professional and is one of the few agents I have worked with that has paid attention to my preferences and directly reached out to me with properties that were to my liking and did not waste my time. She is very knowledgeable and has a positive attitude to things which made our communication very smooth.
Ioana · 25 October 2024
Agent replied · 23 April 2025
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleHas a really positive experience with Vanquish. Andreas was really professional, honest and efficient. Have used several agencies in my time renting, this is definitely the best service I have received all round.
Angelis · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
TrustpilotFlat Sale in Woolwich Arsenal
Vanquish did a great job selling our flat, even though the market was not doing so well, they managed to secure us a buyer within a short period of time from listing the property. A very big thank you goes to Federico Minichelli; for arranging the viewings and for trying to accommodate them according to our working hours, for the immediate feedback after every viewing, and for the regular follow ups. He was always reachable, he never asked us to leave the property during the viewings, gave us the space to explain fine details related to the property to the potential buyers, was in regular contact with the solicitors throughout the whole process, and was very cooperative.
I would highly recommend Vanquish Real Estate.
Tasneem · 29 October 2023
Agent replied · 27 July 2025
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleAgne and Andreas were so helpful and made everything seamless and easy in a usually stressful situation. So happy with my new flat and the ongoing care and service provided 😊 …
Keely · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleIn the realm of Royal Arsenal, where the Game of Homes rages on, a shining hero has emerged from the shadows, wielding the power of exceptional service and a near-comedic wit. His name is Andreas, a valiant agent of House of Vanquish.
His dedication to his clients is fierce, and his commitment to excellence is as unyielding as the ironborn's resolve.
May long be his reign in the hearts of grateful landlords, and may his banner fly high above the Riverside hearth and keep of satisfied tenants through the turning of many moons to come.
Kerstin · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleI moved into a 1BHK property in the Royal Arsenal Development in Woolwich in November 2022. My point of contact from Vanquish was Agne and I would personally vouch for her as being really helpful and accommodating in resolving all my queries. I was moving from another country so not only was the transition to the new house very smooth, Agne also helped me in resolving a bunch of basic moving to UK related queries as well. The property is just as advertised and Vanquish has a great presence in the Woolwich Royal Arsenal Development so in case anyone is looking forward to moving here, I would recommend getting in touch with them!
Abhinn · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleThe team at Vanquish are great. I was primarily in contact with Andreas, who helped me with securing a one bedroom apartment in a very competitive rental market. Andreas provided an unrivaled level of support from start to finish and made my experience as a prospective tenant easy, with his proactive and client centric approach. He was very responsive via WhatsApp, phone calls and emails (which is not a given in the London rental market). He was also really knowledgeable about the property, it’s surrounding area and the London rental market generally. For anyone in search of a rental property, I would recommend contacting Vanquish as a first step.
Taylor · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleGreat service from start to finish with the purchase of my flat.
Eleonora was a great sales representative who liaised with me and the solicitor throughout.
Janine · 26 February 2024
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleExcellent service, very responsive and professional. I was able found an ideal apartment when I still live in the US. Andreas has been super helpful during the process.
Tao · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 1/5
GoogleI recently bought a flat in Woolwich. The main reason for buying the flat was the park view from the window. However, estate agent did not say anything about that the park is temporary and that tall residential buildings will be built in …
Jani · 16 April 2025
Agent replied · 23 October 2024
Dear Jani,
We are extremely disappointed to receive this negative review, considering all the hard work our sales team put in assisting you in completing your purchase. … More
★★★★★ 5/5
GoogleThe best! Helped me out over a year looking for a place to rent, as you can imagine in covid it has been difficult. But they had great patience & found me such a great apartment. Yahia was really great at customer service would recommend him highly!PositiveQuality
Reece · 24 October 2021
Agent replied · 23 October 2024
Thanks Reece, We are very grateful for your feedback. It was a great pleasure doing business with you.
★★★★★ 5/5
GoogleGreat estate agent. Fed was incredibly supportive throughout the entire process and went above and beyond in order to help get things done
Jonathon · 10 January 2024
Agent replied · 9 January 2025
Thanks for your great feedback. It was a pleasure doing business with you
★★★★★ 5/5
GoogleFederico was very helpful throughout the process, from finding the property to the end of the contracting, and managed the process very well. Thank you Federico!
Kajiyama · 24 October 2023
Agent replied · 23 October 2024
Thanks for your great feedback. It was a pleasure doing business with you
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