Trusted Agent profile · Greenwich
★★★★★
231 reviews across 2 platforms
38 King William Walk, Greenwich, SE10 9HU
Truepennys Property Consultants's office in Greenwich, at 38 King William Walk, is rated 4.0 out of 5 across 231 reviews on two platforms, including 176 Google reviews rated 4.2.
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Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleWalked into Truepenn'ys for some information about letting out my property, Mariam was professional and courteous. She offered lots of information that was practical, much of which I was not aware of. No sales pressure like other agents. Such a refreshing change.
1/5
GoogleWould never recommend this agency, I am taking based on my own experience with Mariem; she is not willing to help the tenants and hide a lot of things from the landlord too. It is disgusting to deal with people like this, that don’t want to work or help their clients.
Hi Marta, I have looked into this matter before responding. Mariem is a very highly regarded property manager with many years experience, your review is libellous, misdirected and unacceptable. Truepenny’s have no involvement in the issue you have raised! Your security deposit was lodged with the Deposit Protection Service (DPS)- an independent, government approved scheme. The deposit return is still ongoing with the DPS. According to the 3rd party check-in and check-out reports, the flat was returned to the landlord in a state that was a lot worse than how it was received. In section 2.28 of your tenancy agreement it states that you should take precautions to keep the property in the same condition as you found it. This has been explained to all parties in various emails and several phone calls. Section 1.25 of your tenancy agreement states that deposit monies owed will be refunded to the lead tenant. You must understand that even though you are three individual people, the law in the UK treats the tenant/s as ‘jointly and severally liable’ which means that you are essentially one. I understand that there have been issues between you and your co-tenants. They need to be resolved between yourselves, it is your responsibility to come to an agreement. Giving us a one-star reviews is an incredible shame, it is misguided frustration at the wrong party.
5/5
GoogleI recommend the Truepenny's Estate Agent Greenwich. Especially, my property manager, Ana Apostu is wonderful! She is so communicative, professional, and helpful. As a tenant, I'm so glad that I could meet her as my property manager. Thank you again Ana!
1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them, don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.
5/5
GoogleWe cannot recommend this estate agent more highly. John Morritt was an absolute delight and so very helpful we could not have asked for more!
5/5
GoogleJohn, Maisie and Istvan couldn't have been more helpful with my property search. Very knowledgeable and kind.
5/5
TrustpilotI had an absolutely amazing experience…
I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage. I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!
2/5
GoogleHonest review is I am not sure if they exist or do any work. Failed to arrange a viewing for me and all of a sudden the property is no longer available. Thanks Truepenny for wasting my time
5/5
GoogleI recently dealt with Ana, Property Manager, at Truepenny's Greenwich, regarding a change to my tenancy agreement. I found her extremely professional and helpful, going above and beyond to help resolve the situation. I'd highly recommend this agency!
5/5
GoogleMe and my friend have been renting with this agency for a while now, we had a few small issues in the beginning, but overall it's really good. Our new property agent, Ana Apostu, has been really helpful to us. She helps us with everything we need right away, is always nice, responds quickly. Having this kind of agent is a blessing! Highly recommend
Hi Zuzanna, Thank you for your positive review. So glad to read about your positive experience with Ana and Truepenny's service! We will do our best to keep up the 5 star standard!!
5/5
GoogleFantastic service from a top class Management Agency that I have been with for a long time! Mariem has been amazing and always gone above and helped looked after my property. Thank you Mariem and TruePenny!
5/5
GoogleWe’ve rented through Truepenny’s and they were really wonderful, on the case for every query we had. We mostly dealt with Ana for the last part of our tenancy and she was great. Highly recommend her!
5/5
GoogleGreat service! I announced the end of my lease on a Sunday night and had already 5 short visits planned on the Wednesday, that were done successively in less than an hour! Many thanks Sarah!
5/5
GoogleAna Apostu has been extraordinarily helpful and professional in dealing with my Flat. It is reassuring to know that a genuine human being cares about the Landlord and the property. I am very impressed with Ana's work ethic, professionalism and spot-on communication skills.
5/5
TrustpilotFor someone who had no prior experience…
For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process. Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..
5/5
GoogleMariem at Truepennys is brilliant- so responsive and helpful. I needed to track down some post sent to a previous address; she contacted the new tenants and sorted this for me within minutes of me emailing Truepennys. Thank you Mariem!
5/5
GoogleIt is my first time in renting in London and I found Truepennys honest and very helpful. Thanks to Mariam, who is friendly and super approachable. Highly recommend them!
5/5
GoogleTruepennys in Greenwich are always a pleasure. Valencia & Mariem are consistently professional and kind. They go the extra mile to ensure that all inquiries or issues are promptly addressed. Thank you so much, keep up the excellent work! 😊" …
5/5
GoogleMy first interaction with Truepenny's began four months ago when I moved to London. The entire process was seamless, and the property was in excellent, clean condition when I moved in. Since then, I haven’t encountered any problems. All …
1/5
GoogleRude and unprofessional agency. Best avoided.
5/5
GoogleWallace has been so helpful, unlike my solicitors.. basically done their job.. thank you
5/5
GoogleI've had several interactions with Sarah Gillett recently. I've found her to be very proactive and takes the time to listen to what we're looking for, without being pushy. I also appreciate that she provides a balanced view of what's going on in the market. In these changing times, it's important to find estate agents who you can trust and Sarah has certainly gone a long way to demonstrating that Truepenny's stands out in this respect.
5/5
GoogleI have been renting with Truepennys Greenwich for over six months now, and my experience with them has been fantastic. The rental process was incredibly smooth and quick, and any maintenance issues have been addressed promptly. The tenancy …
5/5
GoogleI have been thoroughly impressed by the team at Truepennys in Greenwich. They are a highly professional group, consistently prompt, punctual, and efficient in everything they do. Working with them has been an absolute pleasure. My flat was …
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