Trusted Agent profile · Greenwich
★★★★★
231 reviews across 2 platforms
38 King William Walk, Greenwich, SE10 9HU
Truepennys Property Consultants's office in Greenwich, at 38 King William Walk, is rated 4.0 out of 5 across 231 reviews on two platforms, including 176 Google reviews rated 4.2.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleEver since Truepennys took over the management of my rental property my life has become so much easier, and this is without doubt due to the effort and assistance of Ana who looks after it for us. She is simply excellent at her job, nothing is too much trouble and she replies and handles any queries straight away. Would definitely recommend Ana if anyone is looking for an agent to manage their property!.
5/5
TrustpilotMy experience with Trustpennys…
My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
5/5
GoogleUsed Truepenny's to sell our flat and we were happy with the service received from John, Madison and the team at Truepenny's. Good local knowledge and helped lead us through the process and were always happy to take our calls and questions.
5/5
GoogleI had a great experience with Truepenny's, and with Valencia in particular. I rented my first flat in UK flat with them and Valencia was superhelpful with covering all my questions during the process. (I believe that part of them was silly due to my unexperience). I would definetelly recommend Truepenny's for anyone who is looking for the property.
5/5
GoogleShahana was an absolute sweetheart to my friend and I. We had never been to an estate agent before and she was so funny, accommodating, genuinely kind and beaming with loving energy. We felt so safe registering with Truepenny because of her, especially as students who rarely get taken seriously, we couldn't thank her enough! And thank you to Sarah too for being so open and kind as well!
5/5
GoogleWe had a great experience working with Anastasiia during our flat rental process in London. She was always professional, shared clear information, and kept the process moving with regular updates. Even though there were a few bumps along the way (for reasons out of her control), her support and follow-up made everything so much easier for us. We really appreciated her help and would definitely recommend her!
1/5
TrustpilotEncountered one of the rudest salesmen…
Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!
1/5
GoogleFocus of the organization is heavily on their bottom line and profit. Staff are not responsive and very unprofessional. The tenants are not their priority as long as you can cover your rent at the end of the month. Do very good research before signing a contract with True Penny or you will regret it. I know I did.
5/5
GoogleJohn Morritt was extremely helpful and efficient. He is very knowledgable about the rental and sales market. I Wouldn’t hesitate to recommend him. Mariem Ben Khaled has been excellent in the subsequent management of my rental property. A very professional outfit!
2/5
GoogleFirst off they were advertising a studio for renting as 1 bedroom (no windows or doors, just a wall near the bed). They called me that the landlord is happy with my details and rushed me to sign the monies breakdown doc, so I signed it after I double checked the flat size was okay for me to work from home. Then there was a Christmas break and I didn't hear back from them for 7 days. After I attempted to reach them that I received the below message from them. Unfortunately the landlord has agreed to go with another offer as he understood that you were still continuing to look at other properties I was travelling so I emailed that I would like to take the flat, but I found it odd that they sent me a docusign form from the same address but only told me it's not available after a week from different email address. I don't recommend this agent to tenants.
I am sorry that you have felt the need to write a negative review about your experience with our Greenwich Branch. Your offer was ultimately declined by the landlord; however this was not due to our best efforts to try and secure it for you, I will briefly explain to clarify; The landlord was willing to accept the asking price to offer you made to rent the property when you first viewed it based on the information provided. You then advised that you were not ready to commit to proceeding further and requested to view the property a second time. Upon viewing the property for the second time you advised us that you would like to proceed to the next steps but that you also had one other property to view. We advised you that you would need to decide swiftly as there were other applicants interested in the property. However, we promptly sent you the initial monies breakdown document and requested that you pay an initial sum of one weeks rent to secure the property. Some 8 days after first viewing the property and three days after requesting it, we had still not received the requested one weeks rent from you to secure the property. In the meantime, another tenant put forward an offer that was acceptable to the landlord and paid one weeks holding deposit to secure it within a few hours of their viewing. I hope this helps to clarify the circumstances leading to your tenancy application being rejected. Yours sincerely, The Greenwich Team
5/5
GoogleValencia' Josephs service at Truepenny's Greenwich exceeded all expectations. What truly distinguishes Valencia is her unwavering focus on client satisfaction. Her straightforward approach, combined with patience, makes her a trustworthy partner in real estate transactions.
5/5
GoogleI've been letting a property through Truepenny's Greenwich office for some time and right from the beginning the whole team has proved to be excellent, in stark contrast to my previous experience. Efficient and knowledgeable, very easy to deal with at every stage. The team's commitment to customer satisfaction is evident. A particular standout is Mariem, who has never shied away from dealing with knotty problems, always going above and beyond in presenting creative and effective solutions. Her resourcefulness, tenacity, and people skills are remarkable and so very much appreciated!
5/5
TrustpilotTruepennys provided exceptional support…
Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.
5/5
GoogleMy experience with Valencia and Mariem at Truepennys was vastly superior to my previous dealings with all agents in the area. They both helped massively with helping me rent a rally nice place before getting onto the property ladder, and I would recommend their way of doing business to anyone!
So glad to read your kind words of your great experience with Mariem and Valencia. It is very much appreciated. Wishing you all the best in your new home!
5/5
GoogleI just had to come on here and speak about my experience I have had with Truepenny’s. Micheal was so professional and helpful, I feel like all my enquiries where answered well and believe I have all the knowledge needed on the property I am interested in. Would highly recommend!!!!
1/5
GoogleCan not return my deposit for more than month. When I was tenant, I was paying for the rent in advance, and now they just ignore me! Do not recommend to nobody! Very unprofessional!
5/5
GoogleAs a first time buyer Wallace Jaffray and the team at TruePenny's were absolutely outstanding from start to finish. They kept me updated of progress and acted as a liaison between myself and the seller where necessary. The team were extremely patient and helpful while I tried to keep on top of a really poorly run conveyancing process courtesy of RG Law. I would not hesitate to recommend Truepenny's Greenwich.
1/5
GoogleHopeless service. On checkout Truepenny’s acknowledged that we left our rental clean but still insist on a £300 pound professional cleaning fee - tenants have been alerted to this unscrupulous behaviour and I am shocked that Truepenny’s perpetuates this ‘fleecing of tenants’ practice. Be cautious when dealing with this company, over the duration of our rental there has been poor response to maintenance issues with no compensation for clear incompetence in attending to repairs punctually.
Dear Indrasen, I am sorry to hear that you are unhappy with our service. I have spoken with the property management team in relation to your complaint. The communication logs suggest that they have been prompt and responded quickly. The dispute over the £300 retention is between yourself and the landlord, not Truepenny’s. Unfortunately, landlords and tenants often disagree on the condition of the property and the cost value to make good when keys are returned. This is precisely why the adjudication process was created, it ensures a fair and just outcome for all parties involved in disputes of this nature. The monies will be awarded (in part or whole) to either yourself or the landlord, we have no vested interest in this matter. Should you wish to discuss further, please feel free to call me on 020 8858 9393. Kind regards, Ryan
5/5
GoogleAbsolutely thrilled with the exceptional service provided by Madison Teather at Truepenny’s. Madison took the time to understand my needs and preferences in searching for a flat, making me feel like a valued client from the start. Throughout my search, Madison demonstrated outstanding dedication and communication, keeping me informed at every stage and addressing any concerns or questions. Above all, I felt that Madison had genuine care for me as a client and ultimately helped me find my perfect home in Greenwich.
1/5
TrustpilotFull of lies
I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.
5/5
GoogleI highly recommend Truepenny's agency in Greenwich. Ana has been absolutely fantastic: she is a very professional, hard-working, knowledgeable and a friendly person. Renting or buying is a very stressful thing and this is the best place to be. An outstanding service from beginning to end.
1/5
GoogleWould never recommend this agency, I am taking based on my own experience with Mariem; she is not willing to help the tenants and hide a lot of things from the landlord too. It is disgusting to deal with people like this, that don’t want to work or help their clients.
Hi Marta, I have looked into this matter before responding. Mariem is a very highly regarded property manager with many years experience, your review is libellous, misdirected and unacceptable. Truepenny’s have no involvement in the issue you have raised! Your security deposit was lodged with the Deposit Protection Service (DPS)- an independent, government approved scheme. The deposit return is still ongoing with the DPS. According to the 3rd party check-in and check-out reports, the flat was returned to the landlord in a state that was a lot worse than how it was received. In section 2.28 of your tenancy agreement it states that you should take precautions to keep the property in the same condition as you found it. This has been explained to all parties in various emails and several phone calls. Section 1.25 of your tenancy agreement states that deposit monies owed will be refunded to the lead tenant. You must understand that even though you are three individual people, the law in the UK treats the tenant/s as ‘jointly and severally liable’ which means that you are essentially one. I understand that there have been issues between you and your co-tenants. They need to be resolved between yourselves, it is your responsibility to come to an agreement. Giving us a one-star reviews is an incredible shame, it is misguided frustration at the wrong party.
1/5
GoogleCompany values appear to be "profit before integrity". Edit after reply: Mr Vella - thanks for your response and it's specificity. I realise I could have been more specific with my review! As I tried to make clear to multiple employees in the Greenwich branch, I have no hard feelings about the practice of a multiple bid situation occuring after an offer has been accepted. It may be ethically dubious but, as your agents made clear, it is perfectly legal. Based on the content of your reply, it seems like that message still hasn't made it's way through... Instead, what has bothered me is that Hayden and/or Wallace appear to have fabricated details of the situation in an attempt to justify the above practice. After being told that my offer would be "un-accepted", I expressed my concerns about a bidding war starting. Hayden admitted that there had been two competings bids (from the same buyer) to mine earlier in the day before my offer had been accepted. Hayden reassured me that the value of those bids (the 1st of which he revealed to me) meant they "probably weren't able to stretch much higher". I expressed my frustration that I hadn't been told about those competing bids when my offer was accepted, but agreed to raise my bid after reflecting. I was later called by Wallace, who made no reference to that bid and told me that I'd be asked to offer my "last and final" bid - another common practice, yes, but one that is designed to heavily profit the vendor and the agent - whilst he defended Hayden, saying he "had no reason to believe that the other couple would have revised their bid after my offer was accepted". A day later, when Wallace called me to say my bid was unsuccessful, he chose to claim that there had never been any other offers and that he was sorry for my confusion. Direct contradiction Mr. Vella. You can use the grey area of real estate law to justify practice which favours yourselves and your commissions, but don't justify lying to me.
Dear Oliver, I am sorry to read of your frustration with Truepenny's. Multiple bid situations are always difficult, we are legally obliged to put all offers forward to our client and we must then follow their instructions. We had no choice in this situation but to follow the vendor's wishes. You were given the opportunity to put forward your best and final offer. Again, we are sorry you missed out on this occasion, but as previously mentioned we will contact you as soon as something else comes up. Kind regards, Ryan Vella Director
5/5
GoogleIt was our first time moving into a private flat in London which was quite scary but everyone at Truepennys was really, honest, friendly and helpful and made our search much less stressful. Valencia was particularly lovely and helpful with our viewing.
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