Trusted Agent profile · Greenwich
★★★★★
396 reviews across 2 platforms
2-4 Court Yard, London, SE9 5PZ, Greenwich, SE9 5PZ
Robinson Jackson's office in Greenwich, at 2-4 Court Yard, is rated 3.8 out of 5 across 396 reviews on two platforms, including 174 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Robinson Jackson Eltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Greenwich.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
5/5
GoogleWhat a great team! From start to finish, both Theo and Sam have been fantastic. Theo was really friendly and informative when viewing and Sam helped me through the process to completion. Even with some of the more difficult queries that came up along the way, Sam was approachable, extremely helpful and remained in regular contact to ensure everyone was on the same page throughout. Really good service for which I’m very appreciative. Thank you!
1/5
TrustpilotAvoid Robin Michael Jackson
For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.
5/5
GoogleThis agency/branch was recommended to me by my neighbour. Within one week of listing my property I had received an offer for the asking price. As an overseas owner, I sought the recommendation for a company who could clear furniture, clean and remove a washing machine. RJ Eltham could provide this which was a big help. The progression emails providing updates were also much appreciated. A big thank you to Will, Theo and Sam for their assistance from start to finish.
5/5
GoogleWe had a pleasant property buying experience greatly thanks to Robinson Jackson Eltham team. In the beginning, we went for a few viewings with Amy and Theo. They were professional and very knowledgeable about the property, which helped us make informed decision. Next up, we started working with Will on multiple communications between solicitors. Will was truly helpful and ensured the communication progress smoothly. We especially appreciate the consistent support from the progressing team, Lauren and Sam. They had been helping us through the final and crucial stages and facilitated the communications among different parties. Without their awesome help we might not have made it. We definitely recommend Robison Jackson to future home buyers!
1/5
TrustpilotPromise the world and give you nothing
Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..
4/5
Trustpilotthe team were helpful at every stage
the team were helpful at every stage - we'd moved aborad and trusted them to sell the house
1/5
TrustpilotAVOID THIS ESTATE AGENTS
AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1/5
TrustpilotAtrocious is too good a word to…
Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!
5/5
TrustpilotThe best estate agent in Kent Robinson…
The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x
1/5
TrustpilotAbsolutely shocking service from start…
Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents
5/5
GoogleThe experience with the team at Robinson Jackson is probably one of the best that I had based on past selling/purchasing with other agents. The team are not only professional but, most importantly, so responsive and communicative to manage …
Thank you for your fantastic review! We’re so pleased to hear Sam, Sarah, and the team made your experience smooth and stress-free. Your recommendation means a great deal to us!
5/5
GoogleThe best estate agency I have dealt with. Jack Glyde (Eltham office) showed nothing but professionalism, nothing was too much trouble. Thank you!
Thank you so much for your kind words! We’re delighted to hear that Jack and our Eltham team provided such a positive experience. Your feedback is greatly appreciated and we look forward to assisting you again in the future.
5/5
GoogleBrought house last year and Robinson and Jackson was amazing, especially Theo. Would highly recommend this estate agent.
Thanks for the review Forida. Enjoy your new home!
1/5
TrustpilotAwful
Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency
2/5
TrustpilotI've had a very mixed experience with…
I've had a very mixed experience with Robinson Jackson lettings. On the positive end they are generally easier to get hold of than other estate agents. On the negative end, they promised things that weren't delivered (photos of flat inspections etc). They also wash their hands of issues when you raise an issue and leave it to you to sort out. I left the relationship with them feeling like I wouldn't choose them again
5/5
TrustpilotEllie you’re a legend!
Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!
5/5
TrustpilotErin and ellie have been super helpful…
Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them, Gravesend
5/5
TrustpilotEnnis and libby amazing
Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.
5/5
GoogleThank you Robinson Jackson for helping us buy our home. We really liked how friendly and supportive you were in helping us with the process. 🪴 I highly recommend Robinson Jackson. Thank you 🙏 …
Thank you so much for your lovely review! We’re thrilled to hear you felt supported throughout your home-buying journey. Wishing you all the best in your new home! 🏡 …
5/5
TrustpilotMy experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked
My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy
3/5
GoogleFrom the start of the sales process was OK. but the first buyer pulled out after 2 months of the sale why does a survey come late in the sale ?.The second buyer was more honourable with there process and the deal was done.
Thank you for your feedback. We’re sorry to hear about the initial delay but pleased the final sale went through smoothly. We appreciate your patience and for choosing us to handle your move.
5/5
GoogleThey worked very quickly and efficiently. We bought our dream home through them, highly recommended!
Thank you so much for your wonderful feedback! We’re thrilled to have helped you find your dream home and truly appreciate your recommendation. Wishing you many happy years ahead in your new place!
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Tell us what you need and we'll put you in touch. Robinson Jackson Eltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Greenwich.
