Trusted Agent profile · Greenwich
★★★★★
394 reviews across 2 platforms
2-4 Court Yard, London, SE9 5PZ, Greenwich, SE9 5PZ
Robinson Jackson's office in Greenwich, at 2-4 Court Yard, is rated 3.9 out of 5 across 394 reviews on two platforms, including 174 Google reviews rated 4.7.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleHi would just like to thank Robinson&Jackson for there help with selling our house.Theo was big help if we needed him.But a big thank you to Sam from the progress team,always kept us updated with how the sale was going and and was always prompt to answer and queries we had.once again many thanks for all your help will definitely be recommending you to family and friends Jane knight&Rob white
5/5
TrustpilotVery Professional and kept us well informed
What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.
5/5
GoogleA highly professional team handled every issue promptly throughout the transaction, enabling the deal to be completed quickly，thank you!
Thank you for your kind words! We’re glad our team could address everything promptly and help ensure a smooth, efficient transaction. It was a pleasure working with you!
2/5
TrustpilotI used this agency to sell my property
I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest.
5/5
GoogleJack Glyde, Theo Petrou and Amy Lawrence were friendly and helpful throughout listing and selling my house recently. Valuations were spot on. Have spoken with them a few times through out the process with a reasonable take away each time. After the property was sold STC it was handed over to RJ sales progress team. Sam, Lauren and Steph were very prompt in emailing back and kept the chain tight. They were continuously following up with the buyer and with the top of the chain plus solicitors to keep the things moving. Highly recommend.
5/5
GoogleI was really impressed with the service Danielle and Theo provided when selling my home. From start to finish they were professional but friendly and caring. They gave me the opportunity to explain my situation and what I needed moving forward and they helped me to achieve the right outcomes. Danielle was great at marketing my house and Theo did a fantastic job with the viewings! I have also found the rest of the team working to support the sale going through. Stephanie and Sam stay in contact via email with regular updates, which is very reassuring. Thank you everyone!
5/5
GoogleI had a wonderful experience when I bought my house through Robin Jackson - Eltham. The whole process from the property viewing to the final signing and exchange of contracts was well managed and streamlined. I was kept up to date and informed with everything that was happening and there was lot happening!! I would particularly like to thank Sam, Lauren and Theo for all their hard-work and for guiding me through all the stages of my purchase of my home. Keep up the good work!
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
5/5
GoogleHighly recommended Robinson Jackson Eltham. Great team. Friendly, reliable, helpful throughout the process start to finish. Many thanks to Theo for the high quality help and customer service throughout.PositiveResponsiveness, Quality, Professionalism, Value
Delighted to hear this Alfie. All the very best. Theo & Team Eltham
5/5
GoogleThe whole team at Robinson Jackson were fantastic from start to finish. I cannot speak highly enough for them and 100 percent recommend this company to any person thinking of buying or selling a property. I would like to take this opportunity to thank them all for their hard work and dedication on my behalf - Fred Taylor
Thank you so much for your wonderful review, Fred! We’re delighted the team provided such great support throughout your move. Your recommendation and kind words mean a lot to us.
5/5
TrustpilotLacey was great
Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.
5/5
GoogleI asked Robinson Jackson (Eltham branch)to put my Brother’s house on the market. They were very helpful not only in the information we got regarding the house, but also in giving us the telephone numbers for someone who delivered skips, and someone with regard to house clearing. The staff in general were always on hand to answer any questions we had. The house was sold very quickly and I wouldn’t hesitate to use them again. Mrs B Lee
Thank you Barbara. It was a pleasure!
5/5
TrustpilotEltham Branch - Excellent Experience
Nobody likes estate agents, but some are better than others, and RJ was definitely one of those rare few. I had a 'difficult' property to sell and they managed to do this effectively and efficiently. Communications were particularly good and all members of the team knew exactly what they were doing and did it well. I would happily recommend them to anybody selling a property.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
5/5
TrustpilotThank you for your professionalism
We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.
5/5
GoogleNobody likes estate agents, but some are better than others, and RJ was definitely one of those rare few. I had a 'difficult' property to sell and they managed to do this effectively and efficiently. Communications were particularly good and all members of the team knew exactly what they were doing and did it well. I would happily recommend them anybody selling a property.
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
5/5
GoogleWhat a great team! From start to finish, both Theo and Sam have been fantastic. Theo was really friendly and informative when viewing and Sam helped me through the process to completion. Even with some of the more difficult queries that came up along the way, Sam was approachable, extremely helpful and remained in regular contact to ensure everyone was on the same page throughout. Really good service for which I’m very appreciative. Thank you!
1/5
TrustpilotAvoid Robin Michael Jackson
For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.
1/5
TrustpilotPromise the world and give you nothing
Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..
5/5
GoogleThis agency/branch was recommended to me by my neighbour. Within one week of listing my property I had received an offer for the asking price. As an overseas owner, I sought the recommendation for a company who could clear furniture, clean and remove a washing machine. RJ Eltham could provide this which was a big help. The progression emails providing updates were also much appreciated. A big thank you to Will, Theo and Sam for their assistance from start to finish.
5/5
GoogleWe had a pleasant property buying experience greatly thanks to Robinson Jackson Eltham team. In the beginning, we went for a few viewings with Amy and Theo. They were professional and very knowledgeable about the property, which helped us make informed decision. Next up, we started working with Will on multiple communications between solicitors. Will was truly helpful and ensured the communication progress smoothly. We especially appreciate the consistent support from the progressing team, Lauren and Sam. They had been helping us through the final and crucial stages and facilitated the communications among different parties. Without their awesome help we might not have made it. We definitely recommend Robison Jackson to future home buyers!
4/5
Trustpilotthe team were helpful at every stage
the team were helpful at every stage - we'd moved aborad and trusted them to sell the house
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Greenwich office has 394 reviews across two platforms: 174 on Google, 220 on Trustpilot (across the whole business).
Robinson Jackson Eltham is rated 3.9 out of 5 across all 394 reviews, and 4.7 out of 5 on Google from 174 reviews.
Robinson Jackson Eltham, 2-4 Court Yard, London, SE9 5PZ, Greenwich, SE9 5PZ.
