Trusted Agent profile
★★★★★
352 reviews across 2 platforms
326-328 Creek Road, Greenwich, SE10 9SW, SE10 9SW
Foxtons's Greenwich office at 326-328 Creek Road is rated 4.0 out of 5 across 352 reviews on two platforms, including 228 Google reviews rated 4.6.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleSam McCaig was supper generous with his time and knowledge about the area, the properties and the whole process of buying a house for the first-time. We really can't thank him enough for the passion and dedication he showed. The best we have seen in the search for our first house.
1/5
GoogleTried to arrange a valuation and was told they would be around at 7pm. Later on I received a call saying they couldn't do this time but couldn't offer me an alternative time. A few emails went back and forth during which the man assured me he was "working frivolously" to find a suitable time and that they would never cancel on a client (apart from me apparently...). If they couldn't arrange a simple valuation I shudder to think how they would be able to show anyone my flat. There are lots of other estate agents locally who don't cancel after making an appointment. I accept foxtons is quasi evil, but it would be handy if they were competent.
1/5
GoogleAt least six days ago a plumber contractor working for Foxtons replaced a lavatory in a neighbour's flat managed by Foxtons and left both the lavatory and a large box in the garden of the property - see photograph. The main lavatory was found in the blue recycling bin. So far it has taken seven phone calls and over five days in an effort to get the dumped items removed. The staff at Foxtons are very pleasant and speak with silver tongues but again and again promises to take action have had no result. As the property owner is out of the country who did they think would take responsibility for the dumped items? At best they are inefficient, at worst they don't care.
5/5
GoogleMaira Cardenas has been extremely helpful with my flat finding process. She is a very good professional, patient and a great communicator. Thank you Foxtons to have professionals like her!
5/5
GoogleAlthough we didn't purchase via Foxton Greenwich, we viewed our first properties with Alexander and he left a very good impression with us. He was professionally, and thought ahead about our needs and went the extra step to provide us with viewing opportunities and polite follow ups.
2/5
GoogleThe people I spoke to were all friendly and helpful, but I kept being offered properties, by phone and email, which were way out of my budget and a long way from the areas we wanted to live in, which was quite annoying as house hunting saw me getting loads of email alerts from different agents, I didn't need ones that didn't match my criteria. Also, although it's not particularly the agency's fault unless they failed to alert existing tenants to impending viewings, some of the places we looked at were really quite messy, which really didn't help sell them to us.
4/5
GoogleZac was very helpful. He selected for us and showed us many properties, his courtesy and knowledge of the market were precious to our home seek. A true champion of customer service.
3/5
GoogleThe customer service was great and the staff was very friendly and helpful before we've signed the contract. Unfortunately we've made the experience that the estate agent told us that the apartment would be professionally cleaned before we would move in and when we moved in nothing has been done. After calling and asking them to please clean the apartment, we've been told that nothing has been and will be cleaned. Also when we picked up the keys no one showed is around the apartment or gave us a tour of the apartment or induction. It was just like 'here are the keys and off you go'. So overall the pre-contract service was great and the post-contract service poor. Unfortunately!
5/5
GoogleThe entire experience of dealing with Foxtons has been very professional. But I must give a very special mention to Mr. Kristian Muzzelle. He is extremely attentive, smart, has wonderful knowledge of the market, understands what a buyer needs and approaches his work with honesty and transparency. I have dealt with a lot of sales negotiator who lie blatantly, are arrogant and treat buyers terribly in a manipulative way just in order to get as much money out of their pockets as possible. But not Kristian!!!! His integrity, ingenuity and empathy is what makes a buyer like me feel safe. And that is the reason why I am writing this review. To appreciate Kristian and acknowledge his efforts and to thank him. He has a bright future ahead!!!
5/5
GoogleWe brought our lovely house in East Greenwich with the help of Natalie in Foxtons Greenwich office. She was very understanding with our requirements on budget & was always on hand to help with issues that needed managing, between our solicitors & the seller, even on Sunday! The sale was relatively smooth & carried out in a very expedient way- which suited both parties but wouldnt have happened without Natalie's efforts. We found the whole process very professional but also received that personal touch from Natalie & her colleagues which was very re-assuring.. Thanks guys!
5/5
GoogleYann-Pierre Claude, he very helpful. I explain my situation, i was surprised that he very understood my situation and happy to help me to rent the flat, I immediately decided to rent the apartment he had shown me since the first day I met him.
5/5
GoogleWent property hunting around greenwich - Alexander showed me a great selection of properties and really helped me to clarify my thinking on the different options available.
5/5
GoogleYann-Pierre Claude, he very helpful. I explain my situation, i was surprised that he very understood my situation and happy to help me to rent the flat, I immediately decided to rent the apartment he had shown me since the first day I met him.
1/5
TrustpilotFoxtons Lettings
Foxtons Lettings, Misleading Charges, Poor Communication, and Unprofessional Conduct
5/5
GoogleI recently bought through Foxtons. Natalie was professional throughout, helping me with parts of the process I wasn't familiar with as a first time buyer.
5/5
GoogleWe just bought a house in Greenwich and Sam McCaig from Foxtons was the point of contact. Sam liaised with our solicitor to iron out any issues she found. The process was smooth throughout. He also kept us constantly updated on the progress. Overall we are very happy with the service he provided.
4/5
GoogleAlexander in the Greenwich branch was really helpful, showed us a lot of properties of different types which helped us realise what we wanted was the opposite of what we thought! Couldn't have got on the ladder without his help.
5/5
GoogleSam Craig at Foxtons helped us a lot with our property search. I found him great to deal with. Great understanding of the property market, extremely honest, attentive to our needs, and very patient when those needs often changed and evolved. Wonderful qualities in an estate agent. Can't go wrong with Sam.
1/5
GoogleWORST EXPERIENCE EVER - during our 10 week business rental they refused to get anyone to fix the toilets which would not flush. At the end of the tenancy we were charged for a key that we'd never received in the first place and plants that were fine, in all only £190 but it's the dishonesty thats so irritating. They could not care less, I'd put NO STARS if I could.
5/5
GoogleSpecial thanks to Hafsa Meho for her exceptional support in my property search. Thanks.PositiveProfessionalism
1/5
GoogleStop sending me unwanted mail! Save the trees.
5/5
GoogleMyself and partner over from Ireland in October dealt with Mr Zac Green who was extremely professional, efficient and warm from the very start. His genuine personality added the personal touch which really made us feel that we could trust him and made our first experience in the UK a very positive one. He left a great impression for the company and would highly recommend him to anyone!
5/5
GoogleAnna O'Sullivan helped us significantly in our search for an apartment. She did not waste our time with out of spec viewings, she was always very polite, knowledgeable, ready to answer every one of the many questions we had (first time searching to rent in the UK). Based on my personal experience I would highly recommend Foxtons Greenwich office to anybody looking for Real Estate Agency services.
5/5
GoogleHafsa showed us a number of properties that matched our specifications well. We ended up having a number of properties to choose from and the whole experience was hassle-free and easy.
This is great news, thank you for sharing your property hunt experience with us Josh!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Greenwich office has 352 reviews across two platforms: 228 on Google, 124 on Trustpilot (across the whole business).
Foxtons Greenwich is rated 4.0 out of 5 across all 352 reviews, and 4.6 out of 5 on Google from 228 reviews.
Foxtons Greenwich, 326-328 Creek Road, Greenwich, SE10 9SW, SE10 9SW.
