Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've moved house in Charlton 3 times. In each instance Conran have handled our sale and purchase. If we move again in the future, we will be using them again. They are professional, courteous and know the local area so well. They are never pushy or salesy in their approach. I've always felt they were doing their best for us. Abbie Kendall and Rob Walker in particular have gone above and beyond when marketing our property and helping us find a new home. They've been a massive help in getting our purchase and sale through, managing a long and complicated chain. I would recommend Conran to anyone looking at property in the Charlton area.
James · 23 October 2020
Agent replied · 22 October 2024
Thanks so much James, we all really appreciate your repeat business and glad that we have performed for you each and every time.
Regards
Simon
★★★★★ 5/5
TrustpilotWe are really pleased with the services provided by them.
I am pleased with the services provided by them. I strongly recommend this agency.
Kamna · 1 August 2025
Agent replied · 25 May 2026
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 2/5
GoogleThis estate agent don't mark properties as Sold STC or under offer, so you waste time enquiring about properties that they are not taking viewings for. They also don't say when a property is rented out, rather than owner occupied.
Gemma · 24 July 2024
Agent replied · 22 October 2024
Dear Gemma, I am sorry to read your comments. I understand that you have already spoken to the Charlton office about your review. If you prefer to discuss this matter with us directly, please reach out to customerrelations@conranestates.co.uk. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleReally enjoyed working With Lorraine on finding a property. She was very kind, knowledgeable, and understanding of our situation. Would recommend this agency to anyone looking for a property to rent in the competitive London marketplace.
Hannah · 24 September 2024
Agent replied · 22 October 2024
Dear Hannah, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleWe had the pleasure of working with Hulya @ Conran Estate Agents. She was very helpful throughout the process which was ideal for us as 1st tie buyers! 100% recommend
Conor · 18 December 2024
Agent replied · 25 December 2024
Dear Conor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMy partner and I had a great experience. We had a great viewing with Chloe. We would definitely recommend.
Aneeka · 17 March 2026
★★★★★ 1/5
GoogleWould be 0 for this horrible company.
A few years ago when living in London, I looked for a flat with my gf at the time, from looking at a reasonable flat we spoke about money. I mentioned I could pay a few months in advance because I did need to move in quickly if that could help. From there they decided that I would have to pay a full year on the flat, going over £12,000. I responded that I didn't want to give them that amount and tried to talk on the few months for a deposit. They stuck with a full year and told me to go elsewhere if they weren't getting it.
I find it horrible that they would do this to a customer, and be so rude to not have a proper conversation about it and just got money hungry.
If I could remember the woman's name I would ask anyone not to speak with her, unfortunately I do not so suggest anyone to leave this Estate Agency well alone and go with anyone else.
I didn't take this rediculous deal, and quickly found somewhere else to live in the area by a trusted company.
Update to their Reply:
Hello,
Yes it was about 3 years ago, though going through your ordeal put me in a very stressful lifestyle I have now got out of. I was thinking at the time of possible methods to inform you of the terrible service but alas I thought having a review here, it shall at least be seen and you'll know about it.
From the 'potential transaction' after you said I would have to pay for a full year, there was none and I stated clearly there wouldn't be for the crazy amount you were asking. Generally speaking because I asked if it was possible to move within a month, I didn't mind paying a higher deposit. No one I have ever known would pay that much on a deposit, I would get a morgage instead.
During the chat I may mention that you talked from the company, not the landlord or reference process, as well as myself privately talking about the amount of money which was meant to be kept private (obviously was not). in the end it just seemed like you were getting money hungry with zero talk on the matter.
To others I have asked to avoid you, to future people that see this, don't mention anything about money, the moment they sniff it they will try to take it from you. A fool and their money.... These people shouldn't be trusted.
Rowan · 24 October 2019
Agent replied · 22 October 2024
Dear Mr Fox-Noble. Firstly I am sorry that your experience was not a positive one. I can assure you that we are very much a trusted company in the area. We note that your contact with us was three years ago (in 2015) so are very surprised to see this review now and that it wasn't addressed at the time of potential transaction?
Whilst we are not at liberty to publish specifics on this proposed transactions, we can speak generally. We use a referencing company who are highly comprehensive when it comes to tenant acceptance and their due diligence processes. We want to ensure that our tenants are of top quality and this has been proven as our rent arrear rate currently stands at 0% - which is unheard of in the industry! We are not saying that you are not a quality tenant but the referencing company would have recommended a 12-month rental advance and this would have been put to forward to our landlord as per our procedure policy.
In this case, we would have assumed that the landlord would have insisted that we abide by the reference company's recommendation. With the landlord being our client then, as mediators, we can only follow their instructions.
We are sorry the final outcome was not a positive one for you.
★★★★★ 2/5
GoogleIt was awful to have to deal with them. We were pressured to sign the contract and then purposely given wrong information. We have met the previous tenants and they had the same issues we had as well. The house was in a bad condition, in a few months it started smelling like mold and air was flowing through the windows all the time (this was annoying during the summer, but it got particularly painful to deal with during winter). We had passive aggressive emails sent to us and once we got forwarded (by mistake) the email of another client that was still dealing with their issues 2 years after they had moved out!
I am only giving it 2 stars because at least they got someone to deal with leaks from the ceiling and to fix the oven after it broke down.
A · 24 October 2019
Agent replied · 22 October 2024
Thank you for posting a review. It is important that we deal with tenants in a professional manner and therefore if you could let me have the address of your property I would like to fully review this property and understand where we could have failed in order to put this right for future tenants?
★★★★★ 5/5
GoogleA delight to have Jodi from the charlton office to get involved in my property.
She was down to earth, professional, and her emails and communication was simple and effective, informing and updating all parties of the current and prospective plans.
She helped us at a time which was sorely needed and certainly eased our anxieties with her knowledge and easy going personality… thank you; what a great ambassador for Conrans!!PositiveResponsiveness, Professionalism
Chunky · 23 October 2021
Agent replied · 22 October 2024
Thank you so much for reviewing Jodie's service, it means so much to Jodie (and me).
Regards
Simon
★★★★★ 5/5
TrustpilotAmazing lettings service
Conrans sourced my tenants and managed my flat in Brockley for 6 years. Their lettings team were amazing. So supportive and patient with me as a first time landlady. The service they provide was efficient and the trades people they used were always excellent. Highly recommend them.
Alexandra · 19 February 2024
Agent replied · 22 October 2024
Dear Alexandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been letting my flat out with…
I have been letting my flat out with Conran for the last year. The lettings team have been super helpful, every issue has been solved in a timely manner and they have provided great communication throughout. I've worked with both Lucy and Debbie and am very happy with my experiences with them.
Chris · 17 October 2023
Agent replied · 22 October 2024
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Chloe! She really helped me through my process. Would really recommend.
O · 15 April 2026
★★★★★ 1/5
GoogleAs a perspective tenant, it has been a nightmare trying to arrange viewings through them. I'm a Teacher working heavy hours and their attitude made me just waste time. Every time I'd see a flat on their website and ring them to book a viewing they'd say somebody ''will call me back''. The first time they got back to me the next day at 9am through email, arranging me a viewing at 11 am which obviously I could not make due to work and because they didn't bother to give a call. The second time I never received that ''call back''. The third time I contacted them asking if a specific flat with a SPECIFIC price (which I mentioned) was still available and the person on the phone said ''Yes''. I took time off work, traveled 90' only to be shown a different flat to the one I had requested which was also 300 pounds more expensive. The agent claimed the other flat was not available. The agent did not even excuse himself. He was a rude person, not welcoming, did not even smile for a moment and look down his nose on me when I arrived there (I've dealt with dozens of agents and he was by far the rudest). Never again.
Cris · 24 October 2018
Agent replied · 22 October 2024
Dear Ms Panagopoulou,
Dear Ms Panagopoulou,
I am sorry to read your review, it is so exceptionally rare for me to hear about a negative experience with us that I wanted to personally respond.
From speaking to my colleagues in the office I understand how busy they are serving customers and sometimes, extremely rarely, there are misunderstandings.
There are a number of properties that we deal with on that development and the property you wished to view was advertised as ‘Let STC’ and this means that it has been successfully ‘let subject to contract’.
Therefore, there are prospective tenants being referenced and due to move in to that particular flat.
So, when you contacted us about wanting to view a flat on that development, the member of staff was sure that you wished to view the only available one, and was shocked that you were referring to one that had already been let.
I wish you the very best with your ongoing search.
Simon Hughes
M.D.
★★★★★ 5/5
GoogleI've used Conran for all my tenancies since I started renting out my flat and they've always been lightening quick to respond and very thorough. Michael found me my last tenant, nearly 9 years ago - ideal tenants stay - and when I looked to Conran to find me another, after all these years Michael remembered the property and within a couple of days had carried out a thorough review of the property, its condition and the requirements to re-let, gave me an honest appraisal and did not try and sell additional services - just checked what I needed and took care of everything. AND found me a tenant before the end of the day. Just SUPER.
Gillian · 24 October 2018
Agent replied · 22 October 2024
Hi Gillian, thanks for much for letting me know about your experiences with Conran. We hope your tenant has a long and pleasant stay in your property and we are here when you need us again. Thanks for your continued business over the years.
regards
Simon
★★★★★ 5/5
GoogleDebejah customer service was extremely great, calm and very helpful all through my process. Happy with her amazing customer service.
Adeyemi · 17 February 2026
★★★★★ 5/5
GoogleVery happy with the service provided to me. I am enjoying my new place.My deepest appreciation goes to ANNIE WADDEL. Great communication from her and keep it up
Thank you ANNIE !!!
Abdul · 22 September 2024
Agent replied · 22 October 2024
Dear Abdul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 5/5
GoogleA team of agents (Annie and Debejah)we dealt with rendered a beyond perfect service,we are so impressed and will recommend them for prospective property search( sale,letting and leasing). They are best hands.
Deryn · 22 September 2024
Agent replied · 22 October 2024
Dear Deryn, Thank you for your kind comments regarding Annie and Debejah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
★★★★★ 5/5
GoogleConran Estate Agents - Firstly, thank you lovely Kayleigh for placing me with Bobby, I received absolutely amazing teamwork from the Charlton team through their professional, honest and knowledge, they sincerely believed in my efforts to … More
Angela · 18 August 2025
★★★★★ 5/5
GoogleWill was great, showing us a variety of properties, very approachable and readily answered any question we had. Cheers Will!
Myles · 23 October 2021
Agent replied · 22 October 2024
Thanks for your lovely review Myles. You have make Will's day.
Regards
Simon
★★★★★ 5/5
GoogleAsiah and her colleagues have looked after us so magnificently throughout our sale process. We were new to the experience and she helped wherever we needed assurance. We have found Conran Estate agents to be professional and personable. I could not recommend them highly enough.
Peter · 27 December 2023
Agent replied · 22 October 2024
Hi Peter and thank you for your kind words. I'm so pleased your experience with us was so positive. We hope we can work with you again in the future.
Regards
Kelly
★★★★★ 5/5
GoogleReally impressed with the whole Conran team in the sale of my flat. First rate service from start to finish that considered our needs and was full of integrity. Special shout-out to Will - his warmth, humour and energy made the whole experience surprisingly enjoyable and was integral to getting the sale over the line. A massive thank you! Rich and EmilyPositiveResponsiveness, Quality, Professionalism, Value
Richard · 23 October 2021
Agent replied · 22 October 2024
Hi Rich and Emily, I am thrilled that Will and Team Charlton made your sale so enjoyable. thanks for choosing Conran Charlton.
Regards
Simon
★★★★★ 5/5
GoogleJodie inherited the sale of my flat from previous chain of colleagues. The sale was at risk at one point not to go through however she was thorough, professional, engaging and full of energy.
I truly believe that it is only due to her efforts that we completed after six months and one week!
She’s a diamond.
Jean-Philippe · 23 October 2022
Agent replied · 22 October 2024
Hi Jean-Philippe. I am so pleased that Jodie looked after you so well and got your sale through. She really is a diamond! Thanks for the kind review.
regards
Simon
★★★★★ 5/5
TrustpilotLucy!
I have the pleasure of working with Lucy, and I must say that she is always ready to help. Her quick response times have made a significant positive impact in my overall experience with Conran.
Luca · 20 May 2024
Agent replied · 22 October 2024
Dear Luca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleExcellent team especially the manager Olivia, she knows how to get things sorted when there are sticking points.
EHN · 17 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
