Trusted Agent profile · Greenwich

Chase Evans Greenwich reviews

4.7

★★★★★ Excellent

1,294 reviews across 2 platforms

1 Crescent Arcade, 279 Creek Road, London, SE10 9EJ, Greenwich, SE10 9EJ

Chase Evans's office in Greenwich, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,294 reviews on two platforms, including 301 Google reviews rated 4.6.

Google logo

4.6 / 5

301

Reviews on Google

This office

Trustpilot logo

993

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Greenwich office, from every platform, shown as written. First names only.

5/5

Trustpilot

We had a fantastic experience buying…

We had a fantastic experience buying our first flat with Ginny Pattni. She explained the process to us and was super supportive and personal throughout. We had a lot of questions as first time buyers but her answers were always prompt and helpful. Could not recommend enough! Thank you to Ginny for making this such an easy and enjoyable process for us!

Barbara · 30 May 2024

Agent replied · 23 October 2024

Thank you for your review Barbara, glad to hear Ginny could help you.

5/5

Trustpilot

Professional and Fair Service

The experience was very positive overall. Communication was clear and professional throughout, and the team (call out in particular to Mint Mok) was responsive and helpful whenever anything needed to be addressed. In particular, the end-of-tenancy process was handled fairly and constructively, with a genuine effort to find a reasonable resolution. I appreciated the professional and pragmatic approach and would be happy to recommend the service.

Folkert · 13 August 2026

5/5

Trustpilot

Thankful to Eric's help

I’m really grateful for Eric’s professional help with resolving the recent property maintenance issues . He made the process easy and straightforward, making sure that everything was resolved. Fantastic service from Eric Pang.

Sofia · 19 August 2026

Agent replied · 23 October 2024

Hi Sofia - Thank you so much for your many kind words! I'm so sorry to hear that you have had to deal with maintenance issues recently. So glad you had Eric by your side to help make the experience easy and as straightforward as possible. Its good to know its all resolved now! Please know if you have any questions or additional issues we are always here to help.

5/5

Trustpilot

It was a pleasure working with Mariam…

It was a pleasure working with Mariam from Chase Evans. My wife and I have just moved from Australia and in our search for a new residence Mariam was one of the most knowledgeable agents we have dealt with. We were unfamiliar with some of the processes locally but Mariam guided us through everything and was very knowledgeable about the properties themselves well as the processes to secure a property. She gathered our requirements when we first inquired and proceeded to show us properties that met the requirements we highlighted. I would highly recommend working with Mariam.

Daniel · 15 March 2023

Agent replied · 27 December 2024

Thank you for your review Daniel, glad to hear Mariam could help you.

5/5

Trustpilot

Efficiently solving hot water shortage problems

I was experiencing a hot water shortage in the apartment I rented, and after I contacted my house manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my home to help resolve it. The problem was solved within a day. A big thank you to East Property Management and Adriana Chaba for their very efficient and organized help!

Wenqi · 13 February 2024

Agent replied · 27 December 2024

Thank you for your review Wenqi, glad to hear Adriana could help you.

1/5

Google

Called about a property's EWS1 status, the person answering said he "didn't know about that" in a flippant tone. Not very helpful considering how important this is in renting and certainly far from professional, not unlike the false 5* reviews they seem to be paying for here.

Anon · 10 May 2026

Agent replied · 10 October 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your experience and that you felt communication following your tenancy did not meet expectations. We appreciate how important timely responses and clear updates are We would like the opportunity to look into this further and review the circumstances surrounding your case. Please contact our Customer Services team directly at customerservices@chaseevans.com with your property address and tenancy details so that we can investigate and respond to your concerns properly.

5/5

Trustpilot

Mint Mok of Chase Evans

My property at UK would not be handled smoothly without the dedicated work of my property manager Mint Mok. She was talented with communication skills, swift in response and efficient in action. Her warm & friendly manners definitely win our confidence on her & to the end on Chase Evans. I strongly believe that our properties are in good hands.

Yuk · 17 September 2026

5/5

Trustpilot

My property agent

My property agent, Xin Guo was very helpful overall. We had some issues initially and this was due to a faulty apparatus, which was very tricky to handle as it involved sourcing the part and trying to fix it correctly without damaging anything. Xin Guo really helped to push the contractors to get things done in a timely manner, and luckily things worked out in the end. I can only attribute this to the persistence of our agent in communicating with the landlord and the contractor. I’ve had very bad service from agents in the past and I can truly say that this issue was handled very professionally by our agent. Thanks Xin Guo!

Sanjay · 3 March 2023

Agent replied · 27 December 2024

Thank you for your review Sanjay, glad to hear Xin could help you.

5/5

Google

Had a great experience with Mohammed! He was very helpful, responsive and made the whole process easy and stress-free. Really appreciate all his help and would definitely recommend him

Kristina · 10 September 2026

Agent replied · 10 October 2026

Hi Kristina - Thanks so very much for your review! So happy to hear that you had such a great experience with Mohammed and that he was able to provide you service that made your experience with us stress free. We very much value your recommendation and wishing you the best of luck with your next steps! Do know that if you have anything else you wish to share or ask don't hesitate to reach out!

5/5

Trustpilot

My experience with Chase Evans has been…

My experience with Chase Evans has been a mix of both good and bad. But once the property management was transferred from Catarina Camacho to Adriana Chaba things changed for the better. Adriana has been super gentle and nice with me and fastened the process of my deposit release. I am very satisfied with Adriana Chaba’s help and coordination.

Oishanee · 4 July 2024

Agent replied · 23 October 2024

Thank you for your review Oishanee, glad to hear Catarina and Adriana could help you.

5/5

Trustpilot

I had queries about the AST

I had queries about the AST. and when I approached MR Danish Ashraf, he immediately contacted the personnel and got it sorted out. The response was very swift and got Emails from Louis Merrit. Mr Davide Frongia,M Danish Ashraf were very friendly , efficient and helpful. I have let out my apartment through Chase Evans for the past 18 years continuously Mr Peter Burgon manager at Docklands office has been very helpful I am getting very good service from Chase Evans

Customer · 20 February 2023

Agent replied · 27 December 2024

Thank you for your review, glad to hear Danish & Peter could help you.

5/5

Trustpilot

Chase Evans Property Management

Kimberly Fernandes is my property manager from Chase Evans and she was persistent on fixing the issues I faced in my apartment e.g., faulty washing machine. She is innovative and explores alternative interim solutions to help her customers in case it takes longer to resolve any property related problem. She always displays a positive and empathetic attitude. Overall, I am happy with the engagement we have with her. Thanks a lot.

Partha · 30 October 2023

Agent replied · 27 December 2024

Thank you for your review Partha, glad to hear Kimberly could help you.

5/5

Trustpilot

Great experience with my property manager Danish

I am renting through Chase Evans and I have been in the same property for 3rd year in a row. My property manager Danish Ashraf has been very helpful in understanding my requirements and communicating the same to my landlord. He is always very responsive and understanding and tries to offer a solution. He listens to all the concerns and also follows up with next steps and checks to ensure a problem has been solved.

Doel · 19 July 2023

Agent replied · 27 December 2024

Hi Doel, thank you for your review! We are so glad that Danish has been able to help you.

5/5

Trustpilot

Chanelle Da-Silva's excellent service

Chanelle Da-Silva in Chase Evans was the property manager for my property in Canada Water for the last year. A complicated issue occurred with the utility bill, Chanelle has tried her best to resolve the matter for me and acted on my best interest. She is very professional, honest and efficient. Although it took her more than two months to solve the issue, she didn't give up and followed-up all the way. Now the issue has been solved and I am very grateful for the result. I would highly recommend Chanelle to other landlords to manage their properties. Please note the above comment base on the individual performance of my previous property manager Chanelle Da-Silva only but not Chase Evans in general.

Ning · 16 February 2023

Agent replied · 27 December 2024

Thank you for your review Ning, glad to hear Chanelle could help you.

5/5

Trustpilot

Helpful!

Kimberly Fernandes has been helpful in replacing our mattress for us very quickly. We do not live in the uk so it is difficult for us to purchase the mattress ourselves and Kimberly has helped us in a hassle free way. We are thankful. Overall, we are very happy about Chase Evans service as we believe after using so many others they are the most efficient and trustworthy agent in the uk.

SHAN · 29 September 2023

Agent replied · 27 December 2024

Thank you for your review Shan, glad to hear Kimberly could help you.

5/5

Trustpilot

Kin Lee is professional and helpful for…

Kin Lee is professional and helpful for our lease renewal.

LO · 22 September 2026

5/5

Trustpilot

Ginny at Chase Evans has been a delight…

Ginny at Chase Evans has been a delight to deal with. She is very professional and extremely responsive making sure that I felt relevant throughout the process.

Mr · 14 September 2026

Agent replied · 22 September 2026

Hi Norman, Thank you for your review! We're delighted to hear that Ginny was professional, responsive, and made you feel supported throughout the process. We know how important good communication is, and it's great to hear that Ginny helped make your experience a positive one from start to finish!

5/5

Trustpilot

Thank you for completing the process Chase Evans .

Thank you, Chase Evans, for completing the process. Special thanks to Camilla, who has been incredibly professional and supportive throughout, always assisting in a helpful and efficient manner. I highly recommend her to anyone looking to secure the perfect apartment. Thank you, Camilla, for everything, and I wish you all the best.

Ohood · 7 October 2024

Agent replied · 23 October 2024

Thank you for your review, glad to hear Camilla could help you.

5/5

Google

We have always worked with Chase Evans, and recently had an excellent experience working with Ginny Pattni on our home valuation. She was extremely thorough and well informed about the area. On a personal level, she was kind and supportive.

Mary · 10 June 2026

Agent replied · 10 October 2026

Thank you for your review Mary. Glad to her Ginny could assist you and appreciate your business

5/5

Trustpilot

Just finished a tenancy via Chase…

Just finished a tenancy via Chase Evans. Everything went well but wanted to give a shout out to Alaster from the property management team who was very helpful through the whole tenancy. Quick responses as well as good avaibility to helps us sort out any issues we had. Finally helped us through the deposit process to release and agree final numbers.

Quentin · 8 April 2024

Agent replied · 27 December 2024

Thank you for your review Quentin, glad to hear Alaster could help you.

5/5

Trustpilot

Contract Renewal

I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.

Oytun · 21 October 2022

Agent replied · 23 October 2024

Thank you for your review Oytun, glad to hear Terry could help you.

5/5

Trustpilot

Renewal process with Hanna Ganobis

I worked with Hanna Ganobis for the renewal of the tenancy agreement for my property. I still continue to work with her to complete the signature process. But during renewal negotiations with the tenant and agreement, she was very kind, helpful and highly responsive. I am happy to work with her.

Sirin · 12 September 2024

Agent replied · 23 October 2024

Thank you for your review Sirin, glad to hear Hanna could help you.

5/5

Google

I had a really great experience with Mohammed Uddin during our viewing in Woolwich. He was super responsive and accommodating with all our questions. He also knew the property details really well, which was impressive. Kudos to him!

Frederick · 10 June 2026

Agent replied · 10 October 2026

Thank you for your review, glad to hear mohammed could help you.

5/5

Google

Great service from Mohammed, always quick to help us and found some great properties that fit in the lower end of our budget! I would recommend anyone looking to buy or rent with Chase Evans ask for Mohammed.

Corey · 10 June 2026

Agent replied · 10 October 2026

Thank you for your review, glad to hear mohammed could help you.

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