Every review we hold for the Greenford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI asked Deepak to value and sell a property for me. I have no emotional attachment to any property; it’s purely business. I agreed with his valuation with one stipulation which was I did not want to be stuck in limbo. I received an offer the next day and after a few negotiations we agreed on a value £30,000 less than the valuation by Deepak, which was fine by me. After a few weeks of stringing me along and me asking the agency to have something in writing I get fobbed off and they tried to convince me that the correct procedure was that the buyer need NOT inform my solicitor of their intention to buy as they did not want to spend money on a solicitor until after a survey, which was not done either. Pure deception and lies. The agency then reduced the price without consultation with me. I then get an email saying that the value of the property was too high due to parameters of the property which had not changed ( eg size of garden). As I said I have no emotion about buying and selling but this agency’s behaviour was disgraceful. Would not recommend them at all as they do not have your interest at the centre of their model. Between me and my PA I have all what I have mentioned documented so do not be fobbed of with his reply to this review as they are time wasters.NegativeProfessionalism
M · 24 June 2021
Agent replied · 23 June 2024
Dear Mr. Shuguaa thanks for your comments and let me try and reply point by point.
1. We never strung you along, the buyer wanted to wait until after his survey before instructing solicitors, this is quite normal. The fact the buyer changed their mind is hardly our fault. No lies and deception and your PA constantly hounding us everyday did not help matters as we are here to sell, we are working for free until we complete on a sale so its in our interest to sell.
Our actions were to generate more interest in the property as we never ever rely on one buyer. My colleague gave your feedback on the viewings, the fact that you did not appreciate the comments I get, but the facts speak for themselves.
In variably we service our clients well hence our high google rating but occasionally we drop the baton like most organisations/people and for that I apologise.
I once again remind you that we like most estate agents work for free until we complete on the sale. you will
find not many industries do this. So its in our interest to sell.
In an attempt to build bridges with yourself we are prepared to drop our commission level by 25% to show you some good faith. I will leave it to you either way.
Merry Xmas & Happy New Year.
Ellis & Co. Greenford.
★★★★★ 5/5
GoogleParash and Tha elis&co team has been fabulous all the way through the sale... He has been very helpful and I can't thank him enough.. I would recommend them if you want to sell or buy a property.
Thank you
Alberto · 15 March 2026
Agent replied · 15 April 2026
We sincerely value your kind words about Parash and the Ellis & Co team. It's great to hear they were so helpful throughout your sale. Thank you for recommending us!
★★★★★ 5/5
GoogleI leased the property from Saumil Ellis and Co. He is a dedicated professional who worked hard to address any unresolved issues. He is thorough and upholds a professional attitude; even during moments of my frustration, he stayed calm and installed the required equipment in my home. I appreciate Saumil for his outstanding support. Thank you, Saumil.
Kaur · 25 April 2025
★★★★★ 5/5
GoogleA huge thank you to Ellis & Co for helping me purchase my new home. The process wasn’t easy, especially when the chain was on the verge of falling apart, but Krupesh handled everything with professionalism and determination. …
Neha · 15 March 2026
Agent replied · 15 April 2026
Thank you for sharing your experience with Krupesh and our team. We're delighted the sale completed successfully despite the challenges.
★★★★★ 5/5
GoogleKrupesh -
thanks all help
you were clear
and I appreciated You communication is wonderful and I would like to thank Krupesh for securing a property for me within 1 hour
Falis · 26 January 2025
Agent replied · 30 January 2025
Dear Falis, We appreciate you taking your time to review our services. Should you require any further help please do not hesitate to contact us again.
Regards
Ellis and Co Greenford
★★★★★ 5/5
GoogleDealt with Reid Soobramoney with the sale of my house and found him to be extremely helpful in the smooth sale of my house. He was very helpful in dealing with any issues I had with the solicitor and buyer and thanks to him all went very smoothly.
Grenville · 17 July 2025
★★★★★ 5/5
GoogleKrupesh and Makaie have been handling the transfer to new tenants and the general decoration of my property. They have both been very efficient throughout the process, making the transition hassle-free and resolving all issues promptly. Many thanks!
Andrew · 15 March 2026
Agent replied · 15 April 2026
Thank you for your kind words about Krupesh and Makaie. Delighted the transition was hassle-free and issues resolved promptly.
★★★★★ 5/5
GoogleSaumil at Ellis and Co provided exceptional service throughout our four-year tenancy on Oswald Road, Southall. He ensured a smooth experience from start to finish, returning our full deposit promptly and assisting us with the end-of-tenancy process. Highly recommended for his professionalism and reliability.
On a personal note I would say that Saumil is a real asset to Ellis and co. It would be great to have such a dynamic employee in the team . I wish him all the best
Preena · 9 April 2024
★★★★★ 5/5
GoogleKrupesh Bala was fantastic during the property viewing. He was punctual, professional, and incredibly knowledgeable. He answered all my questions clearly and made sure I felt comfortable throughout. His friendly and honest approach really made the whole experience so much easier and more enjoyable. Highly recommend!
Aaisha · 31 July 2025
★★★★★ 5/5
GoogleMy experience was great and the letting process was quite fast and every questions were answered. Jay from greenford is a nice person, he was polite and helpful. Yeah it was a good experience I strongly recommend.
Franca · 15 March 2026
Agent replied · 15 April 2026
We are thrilled to hear about your positive experience with Jay and our efficient letting process. Thank you for recommending us.
★★★★★ 5/5
GoogleHad a fantastic agent named Krupesh. After first viewing to rent we set our eyes on a property from Ellis & co. Everything was sorted very quickly and the communication from him is quick and efficient. Very happy with the property and service from Krupesh and Ellis & co. Definitely recommend
Julia · 30 May 2025
★★★★★ 5/5
GoogleI'm very pleased with ellis and co. Especially Krupesh Bala for securing my first ever house. He was very knowledgeable given me the right advice on which property I should buy and couldn't have asked for more. Very good customer service. Highly recommend.
Ovidiu · 17 August 2025
★★★★★ 5/5
GoogleReally happy with the service! Krupesh and the team made selling my house super easy and kept me in the loop the whole way. Friendly, helpful, and got the deal over the line. Definitely recommend!
Neil · 3 November 2025
★★★★★ 5/5
TrustpilotReid was always upbeat and helpful and…
Reid was always upbeat and helpful and positive, nice guy. Got an acceptable offer on my flat fairly quick. Dominic
Dominic · 3 March 2026
★★★★★ 1/5
GoogleThe worst!!! Im waiting 8 weeks for my deposit to be returned. Agency is not replying for my emails, and when i call they keep saying they will call me back, as they have to contact someone. They are never calling back. I will be going to the court!
Radek · 21 May 2025
★★★★★ 5/5
GoogleI don't normally write reviews, however, on this occasion, it's a must!
I have been to multiple estate agents and never received high-quality client service. Denis. A at this branch has been amazing fulfilling our properties and resolving issues. Always available and happy to help.
I do recommend this branch if your landlords with Denis and Zeeshan in their team. Except to receive high-quality service.
Thanks again
Z · 4 June 2022
Agent replied · 7 April 2023
Thank you so
Much!
★★★★★ 1/5
GoogleDO NOT DEAL WITH THIS AGENCY. They will help and make themselves readily available only until you have signed your contracts and agreements in which your binded and will heavily encourage you to write a positive review before your tenancy even begins. They left me without hot water for 3 weeks only with threats of escalation and refusal of rent payment they just about get it sorted. They have also been pestering me to be home for a gas engineer for a certificate which is THEIR job because they have misplaced their management set of keys and are making me suffer in my job.
Rashid · 11 November 2025
★★★★★ 5/5
GoogleI had an amazing experience working with Aditya! From our very first interaction, he was professional, patient, and genuinely invested in helping me find the perfect flat. He took the time to understand exactly what I was looking for, showed me great options, and guided me through the entire process with honesty and care.
What really impressed me was his responsiveness and attention to detail, he was always available to answer my questions and made the whole experience smooth and stress-free. Thanks to his dedication and hard work, I was able to find a beautiful flat that I truly love.
Prarthana · 31 October 2025
★★★★★ 5/5
GoogleThank you Krupesh for listening to my worries as a first time prospective landlord. I appreciated your polite, professional and helpful advice which provided the reassurance I required. Thank you again. I would recommend Ellis every time.
Helen · 16 August 2025
★★★★★ 5/5
GoogleI have hâd the best experience working with Krupesh at Ellis and co greenford who has helped me with renting my first property. He was Really helpful durimg working hours too. Thank you Krupesh. Highly recommend.
Sorin · 16 August 2025
★★★★★ 5/5
GoogleI had a great experience renting a property with Zeeshan at Ellis & Co! He was very helpful throughout the entire process, always responsive, and assisted us whenever we needed, even outside of working hours. I'm very grateful and would definitely recommend them and their services!
Asbriela · 20 April 2025
★★★★★ 5/5
GoogleI truly appreciate the way you supported in moving the property. Thanks for your guidance and help Krupesh.
Will always be grateful for your quick response and action.
Dimi · 18 March 2026
Agent replied · 15 April 2026
Thank you for your review, Dimi. Delighted our support with your property move proved helpful. Krupesh will appreciate your kind words.
★★★★★ 5/5
GoogleEllis & Co Greenford provides exceptional support throughout the letting process.
We made an offer on a property in Southall, and although our referencing process was a bit challenging, Saumil guided us well, and Krupesh ensured a smooth follow-up, helping us secure our new home.
Thank you, Saumil & Krupesh!
PRATIK · 26 February 2025
★★★★★ 5/5
GoogleThanks to everyone at Ellis & Co for the support when purchasing my property. The comms and regular updates helped take away a lot of our stress. Reid and Zeeshan, in particular, were very professional!
Zabi · 19 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
