Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotClaire Wilson is a credit to your…
Claire Wilson is a credit to your company.Her conscientious professionalism has made the process of purchasing a property a very smooth and less stressful experience.Many thanks to all staff.
Mr · 1 October 2026
Agent replied · 10 October 2026
Thank you for your review! It’s lovely to hear Claire helped make your purchase feel smoother and less stressful through her professional and conscientious approach. We’re glad you felt well supported by Claire and the wider team.
★★★★★ 5/5
TrustpilotAYSEGUL
Dealing with Aysegul was so easy. Very helpful and always keeping me informed of progress. If I had a problem she was very prompt in dealing with it.
Vinted · 29 September 2026
Agent replied · 10 October 2026
Thanks for your review! It’s great to hear Aysegul made everything feel so straightforward and kept you informed throughout. We’re glad she was quick to help whenever you had an issue.
★★★★★ 5/5
TrustpilotA pleasure to talk to
Sam Carpenter is a pleasure to talk to, he responds quickly to queries and keeps in regular contact with updates. Exactly what is required from a lettings agent. Thanks Sam
Lisa · 14 September 2026
Agent replied · 23 September 2026
Thanks for your review, Lisa! It’s great to hear Sam has been so responsive and consistent with his communication. We’re glad you’ve felt kept up to date and well supported throughout.
★★★★★ 1/5
GoogleWhilst the post sale care received by Rosie Turley was seamless all other aspects were not.
We expressed our upset many times with the Caister branch many times at how our experience was being handled with no real resolve.
Myself and my partner had bought a home before but never sold until this point. We feel we were very much supported to get our house onto the market and that's where the care ended.
We feel we were not correctly informed about home sales and what to expect. We had several no show viewings which were never reported to us and we only knew because we have a video doorbell.
After several times of being upset i sent all of our issues in an email and i was contacted by the branch manager. He expressed that he was really unhappy to hear our experience and that he felt it was necessary to come speak to me and my partner face to face to hear our issues. I really respected this as i felt we were finally being listened to... well that was the last we ever heard.
We bought our first home with minors and brady and only had a positive experience, I wish it would of been the same again but I will say we will not recommend going forward.
Kelsey · 19 July 2025
Agent replied · 26 July 2025
Thank you for taking the time to share your feedback, Kelsey. We're really sorry to hear that your experience with our Caister branch didn’t meet expectations, particularly after previously having a positive journey with us. While we're pleased that Rosie’s post-sale support was seamless, it's clear that other areas fell short, and we appreciate you highlighting these so they can be addressed. Your concerns about communication and aftercare have been noted, and we’re sorry that the follow-up you were promised didn’t happen. This isn’t the level of service we aim to provide, and your comments will be shared with the team to help us improve.
★★★★★ 5/5
TrustpilotExcellent service from M & B
What can I say, M & B have been totally commited to giving us all the support we need plus the communication has been amazing. Claire Wilson has kept us informed of every step through to completion. Karol was our initial contact and gave us comprehensive valuation on our property.
Debby · 17 March 2026
Agent replied · 19 March 2026
Thank you, Debby. We’re pleased Claire kept you informed throughout and that Karol’s initial support helped set everything in motion. It’s great to hear you’ve now exchanged, and we appreciate your feedback!
★★★★★ 5/5
TrustpilotLloyd from minors & Brady
Lloyd was very a pleasant man , he was on time, and very patient. He gave helpful advice and knowledge .
Bee · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Bee! It’s great to hear Lloyd was so pleasant and patient, and that you found his advice and knowledge helpful.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 23 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotAmazing from start to finish
Amazing from start to finish! From the valuation to the very end at completion, professional service and great communication, the Aftersales team are amazing and really helped take the pressure off, I was well looked after by Dominyka I couldn’t fault her she was fabulous! Responds to emails promptly, always polite and professional, would definitely recommend Dominyka and the team at Minors and Brady!
Jessica · 20 October 2025
Agent replied · 23 October 2025
Thank you for your lovely review Jessica. We’re glad Dominyka and the team made the process smooth and helped take the pressure off.
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 23 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 5/5
Trustpilot5 Star Experience
Minors and Brady have been fantastic at helping us sell our house and making the process as smooth as possible from start to finish. Molly in particular is a credit to the team. She kept us regualrly updated on what was happening and really helped push the sale along when things out of our control popped up. Thank you guys for everything you have done! 5*
Jem · 5 October 2026
Agent replied · 10 October 2026
Thanks for your review, Jem! It’s great to hear Molly was such a proactive support throughout your sale and kept you updated while working hard to keep things moving when unexpected issues came up. We’re glad the team helped make the process feel as smooth as possible, and we appreciate the 5-star recommendation!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 23 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 5/5
GoogleCaister Minors and Brady were very professional and easy to communicate with when it came to selling my Great Yarmouth house. Viewings were notified in advance and feedback given in a timely manner. Whilst I dealt with several staff, it was Lauren who ensured that I was happy with the brochure photos and who did an excellent job of finding the right buyer and negotiating the sale. Highly recommended!
David · 11 August 2025
Agent replied · 8 September 2025
Thank you for your feedback, David. We’re pleased to hear you found the team professional and easy to work with, and that Lauren’s efforts helped secure the right buyer for your home!
★★★★★ 5/5
TrustpilotOutstanding Service from Start to Finish 5* Experience
Minors & Brady have been outstanding in all aspects regarding our property sale from start to finish. All of the staff with whom I had contact were friendly, professional and attentive to every detail. But I would be remiss if I did not especially commend and pay tribute to Aysegul Capti in aftersales. Aysegul is, without question, the best estate agent we could have hoped for. Her work ethic, professionalism and sheer determination are on another level. She is unbelievably proactive, always three steps ahead, anticipating every possible hurdle and resolving it before it even becomes an issue.
Babs · 22 February 2026
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 23 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotWhat an excellent service we received…
What an excellent service we received from Lauren and the team at Minors & Brady. Becky, who met us at the property, was very professional and informative, knowing a lot about the local area. We were impressed she took so many notes: we had many questions! After making an offer on the property we were swiftly called by Lauren who helped us efficiently through all that is admin. We are very pleased with our buying experience. Thank you :0)
Annette · 22 February 2026
★★★★★ 5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Tracy · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
★★★★★ 5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Lucy · 17 March 2026
Agent replied · 19 March 2026
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
★★★★★ 5/5
TrustpilotThankyou Aysegul !
I wanted to take a moment to sincerely thank Aysegul for all the incredible effort and dedication she put into helping us secure the purchase of our new home. There were several delays throughout the process, and honestly, without her persistence and support, we might not have made it through before our mortgage offer expired.She went above and beyond, consistently keeping us up to date and ensuring that every part of the process was on track. Aysegul truly took the time to chase down all parties involved and made sure nothing fell through the cracks. Her commitment and hard work made all the difference, and we couldn’t be more grateful for everything she did to make this happen.We really appreciate all her effort and would wholeheartedly recommend her to anyone in need of support during a stressful and important time like this.
Toby · 20 February 2025
Agent replied · 22 February 2025
Thank you for your kind words, Toby, and for taking the time to share your experience. We're delighted to hear that Aysegul's dedication and persistence made such a difference in your home-buying journey. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotA good experience buying our first home
My partner and I have just exchanged on our first house today.Julia Pauluch was our designated aftersales handler and she was really supportive and stayed in contact throughout the process.After agreeing a price for the property, we reached this point within about 8 weeks (with 1 of those weeks being over Christmas).The process has been as stress-free as can be hoped for.A thank you to those who initially showed us around the property and let us come back to check for measurements.Excited to get our house keys next Friday!
Stefan · 20 February 2025
Agent replied · 22 February 2025
Hi Stefan,Thank you for your wonderful review! We're delighted to hear that your experience has been smooth and that Julia provided great support throughout. We'll be sure to pass on your kind words to her and the team. Wishing you and your partner all the best in your new home, enjoy collecting your keys next Friday!
★★★★★ 5/5
TrustpilotThank you so much Julia!
What can I say, it's been a bit of a rocky ride as house moves often are but since Julia Pauluch has been fantastic in the short while she has been involved with the sales progression of my flat. She's been reassuring, always professional and even when emotions were running high, she kept her cool and just did her job which is exactly what was needed. If it wasn't for my experience with Julia, I'm not sure I would be giving such a high experience rating but she definitely changed what was a very stressful experience, into what it should've been from the start and why I had chosen Minors & Brady.
Miss · 18 February 2025
Agent replied · 22 February 2025
Thank you for your review, Miss Allen. We’re happy to hear that Julia was able to support you through the sales process and make a real difference in your experience. Moving home can be stressful, and we’re pleased she provided the professionalism and reassurance you needed.
★★★★★ 5/5
TrustpilotIf I was able to give more stars I…
If I was able to give more stars I would.The sales progression team are the most thorough and professional I have had the pleasure of coming across in all my years of house buying.Especially Aysegul Capti who was outstanding in her role.It is fair to say that this was not the easiest house purchase I have been through with constant issues with sellers, and even though I was not the client of Minors and Brady and especially Aysegul Capti, they certainly made me feel that way.Aysegul was on the ball every step of the way, chasing up the sellers, chasing up both parties solicitors, she was extremely prompt in taking and responding to calls and emails and updating me constantly with what was going on.I have never personally used Minors and Brady to sell one of my properties before, but after this experience and the sheer dedication and professionalism that i received from the company, I will most certainly appoint them without hesitation for any future house transactions that I make.The service that they offer as part of the after-sales team is invaluable, especially when it comes to stressful and complex property transactions, far exceeding any level of service I have received from other companies.Thank you to the team and especially Aysegul Capti
Matt · 18 February 2025
Agent replied · 22 February 2025
Thank you so much for your incredible review, Matt! We’re delighted to hear that Aysegul and the sales progression team went above and beyond to support you through a challenging purchase. We appreciate your kind words, and we’re pleased that despite not being our direct client, you felt valued and supported every step of the way. We’d be happy to assist you with any future property transactions. All the best!
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 23 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 5/5
TrustpilotAfter sale with Julia
Once our house was sold the after sale team took care of us and, I cannot thank Julia enough for all her hard work. From the first communication all the way to the exchange date, Julia has kept us in the loop with weekly phone calls, she was friendly, kind and was happy to answer all my questions. She has made this process a breeze and I would recommend Minors&Brady 100%, from start to finish the whole team has been nothing short of amazing.
Myriam · 29 January 2025
Agent replied · 22 February 2025
Thank you, Myriam, for your kind words. We’re happy to hear that Julia and our after-sales team made the process smooth and stress-free for you. We appreciate your support and recommendation. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotWhat a wonderful agent Ellen is!
What a wonderful agent Ellen is! She is incredibly professional, knowledgeable, and patient. She made the house tour feel easy and smooth, it honestly felt as though she was showing her own home, with how well she knew every detail.
Svitlana · 18 March 2026
Agent replied · 19 March 2026
Thank you for your review. We’re pleased Ellen’s knowledge and approach made the viewing feel smooth and well informed. It’s great to hear you had such a positive experience!
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