Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
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5/5
TrustpilotFantastic experience
Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process Iβve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.
Precious Β· 28 March 2024
Agent replied Β· 28 October 2024
Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotRylie and Adam have been brilliant
Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.
Ryan Β· 19 January 2024
Agent replied Β· 28 October 2024
Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
GoogleLauren was very professional, polite and helpful during our communication, dealing with new tenancy agreements π β¦
Alison Β· 15 April 2025
Agent replied Β· 22 May 2025
Hi Alison,
Thanks for your feedback. I am pleased that you found Laurenβs approach helpful, professional and polite during your recent communications.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotGreat experience with Beresfords
Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had
Laurie'elle Β· 2 December 2023
Agent replied Β· 28 October 2024
Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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5/5
GoogleBeresfords have been absolutely brilliant, really quick and efficient service, secured us a place within 2 weeks! Thank you to Kirsty for being so quick with arranging everything, Christine who handled our application very efficiently, and Gillian who showed us around the property.
Sophie Β· 28 February 2024
Agent replied Β· 25 October 2024
Hi Sophie,
Thank you for taking time out to post your review. I am pleased that the service provided by our team in Great Dunmow has been efficient and proactive and that we were able to find you a suitable property in just a few weeks. I know that Kirsty and Christine will both be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotVery happy with my whole experienceβ¦
Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend ππΌ
Emily Β· 19 April 2024
Agent replied Β· 28 October 2024
Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotDefinitely recommend Adam and the team at Beresford
Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!
First Β· 6 August 2022
Agent replied Β· 28 October 2024
We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotI had fantastic experience
Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help
Ahmed Β· 4 May 2024
Agent replied Β· 28 October 2024
Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotExceptional service
My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.
Gloria Β· 22 March 2024
Agent replied Β· 28 October 2024
Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotBarbara has carried out an extremelyβ¦
Barbara has carried out an extremely thorough and detailed inspection at my property.
Peter Β· 14 July 2026
Agent replied Β· 28 October 2024
Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotAlice was Really friendly and helpful
Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.
Jason Β· 10 May 2024
Agent replied Β· 28 October 2024
HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotVery excellent customer service
Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment
Adam Β· 6 August 2024
Agent replied Β· 28 October 2024
Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings
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5/5
GoogleWe've used Beresfords for a number of sales over the past few years. The fact that we keep on using them speaks for itself! David, Steve, Ben and the team are knowledgeable, approachable, work hard to get the sales through and above all nice, helpful people.
Fi Β· 26 October 2023
Agent replied Β· 25 October 2024
Many thanks for the 5 award and positive comments for the team at our office in Great Dunmow. The team work hard to provide the best possible customer care, guiding and supporting throughout the transaction. They have many returning clients like yourself and will appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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5/5
TrustpilotJames and his team was amazing alongβ¦
James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience
Micky Β· 9 February 2024
Agent replied Β· 28 October 2024
Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotVery professional and friendly.
My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.
Linda Β· 21 June 2024
Agent replied Β· 28 October 2024
Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings
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5/5
GoogleBeresfords were the letting agent for our new rental property in Thaxted and made the whole process smooth and stress free and would highly recommend
James Β· 10 April 2026
Agent replied Β· 10 October 2026
Hi James
Thank you for providing us with your feedback. Its great that you found the rental process to be a smooth and stress free experience and it is great that you would not hesitate in recommending us to others.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotI cannot recommend Beresford too highly
I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!
Florence Β· 25 April 2023
Agent replied Β· 28 October 2024
Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotBeresfords
Hannah has been very engaging from start to finish and has great knowledge and good inter personal skills.
Paul Β· 20 January 2026
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5/5
TrustpilotFrom beginning to the end of my searchβ¦
From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place
Michelle Β· 16 July 2022
Agent replied Β· 28 October 2024
Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
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4/5
GoogleTheir communication was not as slick or regular as it couldβve been; over what was a protracted sale. Post sale comms picked up significantly.
Mark Β· 10 April 2026
Agent replied Β· 10 October 2026
Hi Mark,
Thank you for taking the time to post your 4 star review for the team at our Dunmow office. The team are dedicated to providing the best possible customer care and will do everything within their power to ensure a transaction goes through to exchange and completion. Communication throughout the process is however reliant on other parties and if it becomes somewhat difficult to contact those involved, we can only pass on information made available to us. I am sorry if you felt let you down in any way but can assure you the team were proactive throughout this sale.
Alison Horsley, Customer Service Director
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5/5
GoogleWhen I was looking to buy a property in the area, Ben Gillyon was by far the best Estate Agent. He is a thoroughly nice guy and was very helpful. He actively suggested properties and showed that he listened to my needs and wishes.
Nienke Β· 26 October 2023
Agent replied Β· 25 October 2024
Hi Nienke,
Many thanks for the 5 star award and kind comments for Ben who is based at our Dunmow office. Ben works really hard to provide the best possible customer service and will appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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5/5
TrustpilotAmazing
Amazing, super efficient and friendly staff
Customer Β· 14 August 2026
Agent replied Β· 28 October 2024
Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotBeresfirds has been simply superb and professional
Beresfirds has really helped us in acquiring this property. The staff is so professional and dedicated. Had good experience with Dominique who has been there since the start till the end. Holly is really helpful and made our journey smooth throughout. Thank you team and we recommend Beresfords to everyone.
Raj Β· 12 May 2023
Agent replied Β· 28 October 2024
Hi Raj,So pleased that our lettings team in Colchester ensured everything went through for you without issue and it is great to hear that you found their approach very professional. We all really appreciate your kind words.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotProfessional and caring service fromβ¦
Professional and caring service from everyone at beresford
Cecilia Β· 30 July 2026
Agent replied Β· 22 September 2026
Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.