Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBerefords a truly shameless company.
Berefords a truly shameless company.Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in.However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working.,It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks.The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY?I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service.Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them.They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim. PLEASE SEE THE COMMENTS OF THE MANAGING DIRECTOR. This further proves how they treat tenants.I have proof that we went above and beyond to replace every damage even though they clearly over stated it. Beresfords / landord tried to cheat us and qouted us over a £1000 pounds, when we said we will take it to court, as we have evidence and bills etc... they settled for £300 (this being after we professionally cleaned the house and replaced carpets!)When they realised they would lose they chose to comprise and save face. (still extracting as much money as they could)The managing director saying I'm being grossly unfair is nothing short of a JOKE. (note he took over a month to reply)
Neil · 3 April 2024
Agent replied · 28 October 2024
Hi NeilYou will be aware that your dealings with Beresfords actually took place nearly 12 months ago and at the time you posted your feedback on the 3rd June 2023, to which we responded at the time. As we have had no dealings with you whatsoever since then, I am afraid there is nothing further to add to the response that we left at the time. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKris and Tom have been great helping us…
Kris and Tom have been great helping us with information for the next steps. We weren't sure about a few things so we popped in and Kris was super helpful with the whole process! Very friendly and knowledgeable
Nathaniel · 24 November 2023
Agent replied · 28 October 2024
Hi Nathaniel,I just wanted to thank you for posting your feedback having dealt recently with our lettings team in Chelmsford. I am pleased that they were able to assist you with your queries and that their industry knowledge played its part in providing you with accurate advice.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had a wonderful experience with this…
We had a wonderful experience with this agency. From the very beginning, the team was professional, responsive, and genuinely supportive throughout the entire process.
Raluca · 26 February 2026
Agent replied · 20 March 2026
Hi Raluca
Thank you so much for posting your detailed feedback. It was great to read that you have enjoyed a positive experience during your search for a suitable property, and that our lettings team kept you well informed throughout, ensuring the process was as stress free as possible. It's great that you would not hesitate in recommending us to others and we wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
Amanda · 1 August 2026
Agent replied · 28 October 2024
Hi Amanda
Thank you so much for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 3/5
TrustpilotMixed Experience
Our Lettings Consultant, Eleanor, initially demonstrated great accommodation. When the first apartment didn't meet our needs, she promptly arranged another viewing within hours and patiently addressed all our questions. Unfortunately Beresfords made an oversight in the contract's start date which coincided with a holiday, which luckily we caught in time. As they were closed on the holiday and were not available to hand over our keys, we had to advance our move in by a day despite our prior nonrefundable payment for the Airbnb we were staying in. Although inconvenient, we accepted this graciously. However, when we requested a slight adjustment to accommodate a furniture delivery by advancing the start date by another day, it was denied, revealing a notable inflexibility in their approach.
Achini · 25 March 2024
Agent replied · 28 October 2024
Hi Achini,Thank you for your updated review. Firstly, I am sorry that the original date set for you to move in was in fact a Bank Holiday, but it's great that you were able to be flexible in moving the date forward very slightly. I am sorry that you were then unable to move the date again to accommodate a furniture delivery, but ultimately we have to take instructions from our landlords and do not, as agents, have any legal right to move dates ourselves. Please rest assured that we will always try to be as flexible as we can to assist both landlords and tenants, but in certain cases such as this we were ultimately not in control of such decisions.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional experience all round.
Being a tenant with Beresford's has been be great. Everything from the original process to the upkeep of the property. Speaking to Jessica Reed has been one of the best customer experiences I've had. Everything has been dealt with promptly and professionally and the communication has been second to none. Highly recommend Beresford's to anyone.
Scott · 22 April 2022
Agent replied · 28 October 2024
Hi ScottThanks so much for taking the time to post your recent review. I was pleased to read that your experience of dealing with Beresfords as a tenant has been a positive one and that our staff, especially Jessica, have always dealt with your queries in a prompt and professional manner. It is great that you would recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby has been so helpful in finding us…
Abby has been so helpful in finding us the perfect flat to rent! As we are both busy and commute to London every day we needed something close to the station that wasn't ridiculously expensive and voila Abby gave us some great options and we found something within a few weeks! Thank you so much Abby!
Sabrina · 1 March 2022
Agent replied · 28 October 2024
Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally grateful to Joe and the team at…
Really grateful to Joe and the team at Beresfords.Friendly,professional and efficient .Joe was super helpful ,I am impressed by his professional expertise.
Xiaoyan · 17 September 2024
Agent replied · 28 October 2024
Hi Xiaoyan,I am so pleased that you found the approach of our lettings team friendly, professional and efficient. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Customer service was amazing
The Customer service was amazing, especially Charlie, he was really helpful, I am 100 percent satisfied with Beresfords.Ella did a great job as well.
Izi · 14 August 2024
Agent replied · 28 October 2024
Hi IziThanks so much for taking time out to provide us with your feedback. I am so pleased that our local lettings team impressed you with their levels of customer service, especially from both Charlie and Ella. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWorking with Beresfords
I have used Beresfords for the letting of 3 flats I own for nearly 30 years & have found all those working there to be very professional & easy to work with.
Mr · 11 December 2025
Agent replied · 22 December 2025
Hi Mr. Martin,
Thank you for your recent review. It's great that we have built a long working relationship with you over so many years and throughout that time you have, and continue to be happy with the service we provide. We look forward to working with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional, reliable and makes moving as stress free as possible.
Having dealt with another very amateur, unprofessional estate agent in the area (Bairstow) which caused no end of stress, frustration and always had to chase due to their complete ineptitude, I can categorically confirm that Beresfords are consummate professionals: reliable, in regular communication to keep you abreast of developments, friendly and they go above and beyond for you. Such a relief! Thank you. Have already recommended to someone already.
Angharad · 26 September 2024
Agent replied · 28 October 2024
Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic all round service from Tom & the team
It's a pleasure dealing with Tom and the team at Beresfords. Everything is always organised, everyone is always happy and says hello and the team are always wanting to help if help is needed. Couldn't recommend them highly enough. Keep up the good work!
Joe · 17 May 2023
Agent replied · 28 October 2024
Hi JoeThanks so much for taking time out to provide your feedback. I was pleased to read that all our staff have met your expectations and its great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDealing with Cameron
We dealt with Cameron who was promp, helpful and efficient. He offeres just the right amount of information and followed up on our questions whilst constantly giving us feedback
Geoff · 2 May 2024
Agent replied · 28 October 2024
HI GeoffI just wanted to reply to your review personally to thank you for your kind words. I am pleased that Cameron was efficient when dealing with your queries and kept in touch throughout the application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful and kind when…
Charlie was very helpful and kind when helping me look for a property. Would 100% recommend to anyone looking to rent a property.
M.S.QAISAR · 10 August 2024
Agent replied · 28 October 2024
I am pleased that Charlie assisted you in an effective way whilst you were looking for a property to rent and it's great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Taylor; Exceptional!
Lauren Taylor has been very helping and understanding throughout the whole experience regarding timely replies over email, always calling back if required and sending over any information as per any queries I had.
Harry · 29 January 2024
Agent replied · 28 October 2024
Hi Harry,I just wanted to respond personally since you uploaded your feedback, having dealt recently with Lauren who works in our lettings department at Brentwood. I am glad she has managed to assist you effectively throughout your dealings with us and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI’ve entrusted Beresfords with the letting and management of my property, and the service has been excellent. From my initial visit, both Gillian and Kirsty have been incredibly helpful and professional. They’re always responsive and keep me well-informed throughout. I’d strongly recommend them to anyone looking for a reliable lettings team.
Will · 15 May 2025
Agent replied · 25 October 2024
Will
I appreciate you taking the time to leave your feedback. Great to hear that both Gilli and Kirsty lived up to your expectations and that you would not hesitate in recommending them to others.
Very best wishes
Steven Bond Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotGreat tenacity by Jessica Reed in…
Great tenacity by Jessica Reed in chasing British Gas to fix a boiler issue that had left my tenant without heating and water. My review for British Gas will be zero stars as without Jessica’s persistence I believe I would have an angry tenant by now and still no resolution. Thank you Jessica.
Keith · 27 April 2022
Agent replied · 28 October 2024
Hi KeithI really appreciate you taking the time out to post your recent comments following your dealings with us. I am pleased that Jess proactively managed to resolve the issues with the boiler at your investment property and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotIt was a pleasure to work with this…agency Beresfords and with Ella Gibbins
It was a pleasure to work with this agency. Ella Gibbins has always been helpful whenever we neede and extremely prompt.
Petruta · 27 February 2026
Agent replied · 20 March 2026
Hi Petruta
Thank you for providing us with your recent feedback. I am pleased that your experience of working with our lettings team in Upminster has proven to be a positive and helpful one. I know that Ella in particular will be extremely grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDiligent
Diligent, honest, professional and reliable
James · 29 June 2026
Agent replied · 22 September 2026
Hi James,
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional and courteous
I would recommend James Annetts to anyone.He really went out of his way to be helpful to me
Chris · 8 October 2024
Agent replied · 28 October 2024
Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI had a very efficient and pleasant experience with Ben Gillyon for Beresfords Great Dunmow.
He was helpful, polite and minimized all the stress throughout the purchase of my new home.
Cannot recommend this team enough!
George · 10 October 2025
Agent replied · 10 October 2026
Hi George,
I am really pleased to hear that your experience with Ben and the team from our Great Dunmow office was positive. They work really hard to ensure the moving process is as stress-free as possible and will appreciate your kind comments. Thank you for the recommendation, we wish you many happy years in your new home.
Alison Horsley, Customer Care Manager
★★★★★ 5/5
TrustpilotMy experience with with the agents…
My experience with with the agents hasn’t been too great as I have had some who have treated you like shit but with Lauren she’s very prompt and very good at communication.
Shaz · 17 November 2025
Agent replied · 22 November 2025
Hi Shaz
Thank you for your recent review. I was sorry to hear that your experience of working with other agents has not been a positive one, so it is great to know that you have been happy with the service by Lauren and she has maintained good communication with you throughout. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHaving recently bought a house through Beresfords estate agents Great Dunmow, I can confidently say I wouldn’t hesitate to use them again. Ben from Beresfords has been my agent throughout the whole process, he has demonstrated professionalism throughout and has excellent communication skills. This was a particularly difficult transaction due to various problems in the chain, however Ben has carefully managed expectations, been open and honest and used all of his resources to successfully complete my house purchase.
Therefore I can strongly recommend using Beresfords Estate Agents, I will be pleased to deal with them agin in the future.
BEN · 30 December 2023
Agent replied · 25 October 2024
Hi Ben,
Many thanks for the great review for the team at our office in Great Dunmow and in particular Ben, your main point of contact. The team are all focused on the quality of their customer care and will do all possible to ensure a transaction goes through to exchange and completion. They will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 28 October 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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