Trusted Agent profile · Great Dunmow
★★★★★
850 reviews across 2 platforms
27/31 High Street, Great Dunmow, CM6 1AB, CM6 1AB
Beresfords's office in Great Dunmow, at 27/31 High Street, is rated 4.7 out of 5 across 850 reviews on two platforms, including 139 Google reviews rated 4.9.
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Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren Mobsby best Renewal co-ordination on the planet
Very impressed with Lauren Mobsby, she helped with our rental contract renewal and handled the process efficiently and professionally. Not only that, but she helped us with negotiating the price of the rent.
Hi Luke Thank you for posting your detailed feedback. It was great to read that you have been impressed with the service provided by Lauren in our renewals department, and that she was able to assist you in your negotiations with your rental property. I know she will be very grateful for your kind words and it is great that you would not hesitate in recommending her to others. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
Hi JamesMany thanks for providing your feedback. I am pleased that our local lettings department covering the Havering area assisted you effectively throughout the application process for your tenancy. We hope that you enjoy your time in your new property.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat "letting" team, friendly, professional and very helpful.
Hi Claire Thank you for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
5/5
GoogleMany thanks to Wendy for her helpfulness and enthusiasm in getting our house sold so quickly; can't speak highly enough and so glad we picked Beresfords 😀 …
Hi Sheila, Thank you for the great review for Wendy who is based in our office in Shenfield. With many years of experience, you would have been in very safe hands. Wendy is dedicated to providing the best possible customer care and will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotVery satisfied customer
Jay was very professional and knew exactly what we were looking for.
Thanks for the positive comments following your recent dealings with Jay. He will be very grateful for your 5* rating.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotamazing service from lauren she is so…
amazing service from lauren she is so helpful and offers advice when needed - thank you beresfords and lauren
Hi Deborah, Thank you for posting your recent feedback. It is great that you have been happy with the service provided to you by Lauren and that she kept you fully informed throughout. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotShould have read reviews before engagement
I made an offer (£530k) for a place in Godwin Avenue RM3 which was accepted. Chris Clarke put me forward through their mortgage affordability test, which they set up with their advisor. After which, he told me that the property will not removed from the market yet because the vendor has been screwed before. Little did I know that was their ploy to screw me up. He informed me they would take it off the market when I give him my mortgage broker and solicitor contacts. When I did, he said I have to get the evaluation booked before taking the property of the market. When that happened, Beresfords refused to remove the property of the market. They ignored my messages and calls. The times I got through, some Hollie picked up and claimed Chris was return my call but never did. Beresfords were carrying out viewings on the property even after Connells setup a date to carry out valuation. A week after they accepted my offer and days after valuation was booked, I get a call from Chris informing me to make another offer of £545k (an increase of £15k) as another person has done so and they are trying to be 'loyal' to me. I was upset as Beresfords had wasted my time and money, at this point I had invested over £1k for valuation and solicitor fees. I wasn't willing to match that offer, as I felt it was ridiculous and Beresfords acted without integrity and were unethical in their dealings with me. I was gazumped. A few days later, I got a call from Connells stating that Beresfords cancelled the valuation because I pulled out of the purchase. That was the straw that broke the camels back, not only are they unethical but they misinformed the third parties related to the deal.
4/5
GoogleBen was great all the way through the process, be kept us updated and was quick to get back to us with any queries we had
Hi Hailey, Many thanks for the 4 star review and kind comments for Ben who is based at our office in Great Dunmow. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleThank You to all at Beresfords for all their help with the sale of our house. It not been a easy one that's for sure. Christine in the head office was amazing, taking over due to complexity of it, and the guys at the Dunmow Branch Steve, David and Ben Thank You. I couldn't recommend Beresfords enough. Regards Peter & Shelly Leon.
Hi Both, Thank you for taking the time to post your 5 star award for the team at our Dunmow office and in particular Christine, your main point of contact as the sale progressed. With many years of experience, you would have been in very safe hands. Christine has the knowledge and expertise to overcome any issues that may arise and will keep you regularly updated as a transaction progresses. Your recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
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