Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBen was a fantastic support in buying my new property. I visited multiple times which he welcomed and followed up where I needed him to throughout my solicitor process. Excellent service, thank you Ben.
Laura · 9 August 2025
Agent replied · 8 September 2025
Many thanks Laura for the great review for Ben who is based at our Dunmow office. Ben prides himself on the quality of his customer care and will do all possible to match people to suitable property. He will proactively follow up once a sale is agreed to ensure the transaction goes through to exchange and completion, keeping all parties regularly updated. Your 5 star review and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotCharlie Richardson is a very likeable…
Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.
Maureen · 29 August 2024
Agent replied · 28 October 2024
Hi MaureenThanks for taking the time to provide us with your feedback. I am pleased that you were impressed with the service extended to you by Charlie and the rest of our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWilliam Hasard was as always prompt in…
William Hasard was as always prompt in visit ,friendly and helpful. Good job !
Natalia · 11 February 2026
Agent replied · 22 February 2026
Hi Natalia,
Thanks so much for posting your review. William is an asset to our business and I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBack in 2023, I appointed two agents to sell my home in Great Dunmow, Beresfords were head and shoulders above the other agent, more viewings, better communications etc. it wasn’t an easy sale falling through twice, Ben was excellent throughout, always responsive to calls, full of good ideas and saw the sale through in a professional manner from start to finish. Overall a very good service.
David · 28 April 2024
Agent replied · 25 October 2024
Hi David,
Many thanks for the great review for Ben and the team at our office in Great Dunmow. The team are proactive in their approach, from the first point of contact through to exchange and completion. They will do all possible to generate further interest when a sale falls through, keeping in touch with all parties to overcome any issues after a new sale is agreed. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBen was extremely helpful and insightful throughout the moving process which made it stress free for us.
Would highly recommend Beresfords Estate Agents and in particular Ben.
Nicholas · 3 October 2025
Agent replied · 22 October 2025
Thank you Nicholas for the 5 star review and positive comments for Ben who is based at our office in Dunmow. Ben works hard to ensure the moving process goes through as smoothly as possible and will appreciate your kind recommendation. He will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAs a tenant, I cannot fault Beresfords, particularly Kirsty who has been amazing and incredibly helpful from initially viewing the property through to the end of my tenancy. Communication has been faultless, any minor maintenance issues resolved quickly and efficiently and it's just so refreshing dealing with such a genuine and kind person, a real credit to Beresfords. My whole experience has been so positive, I'll forever recommend Beresfords to friends and family.
Emma · 26 October 2023
Agent replied · 25 October 2024
Hi Emma,
Thank you so much for taking the time to post your feedback. It is great that you were impressed with the performance of our lettings team in Great Dunmow, especially Kirsty. As a business we focus very heavily on maintaining regular dialogue with our customers throughout the transaction and I am pleased that this was clearly the case when dealing with yourself. We are all very grateful for your kind words and it is great that you would recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAfter a difficult time trying to sell the house, Ben's pro-active approach was refreshing. He kept us informed & was always available to help when needed. His local market knowledge & communication skills meant that everyone involved could move forward with confidence and finally resulted in the sale we all hoped for.
Kim · 10 April 2026
Agent replied · 10 October 2026
Many thanks Kim for the positive feedback for Ben who is based at our office in Great Dunmow. Ben is dedicated to providing the best possible customer care and will do everything within his power to ensure a sale goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. He will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotGreat experience
Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.
Tosin · 16 September 2025
Agent replied · 22 September 2025
Hi Tosin
Thank you for posting your recent review. I was pleased to read that both Tom and Ella were helpful and professional throughout your recent dealings with them and I am glad that you found the experience a relatively easy one. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleSam Robinson is an amazing lady who helped to remedy a problem in my home, which without her intervention and tenacity would never have got resolved. Sam is truly one in a million and a complete professional, I can't thank her enough! Sam you're the best!! Beresfords you are so lucky to have her.
Tessa · 10 October 2024
Agent replied · 25 October 2024
Hi Tessa,
Many thanks for taking the time to post your review. It's great that you have been happy with the service that Sam has provided and that she was able to assist in resolving your issues in a prompt and professional manner. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExemplary Team & Service
I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!
Denise · 14 February 2023
Agent replied · 28 October 2024
Hi DeniseI wanted to reply personally following the recent feedback you have posted. I was delighted to read that you have been impressed with the level of service extended to you by our lettings team covering the Havering Borough, and that you were guided through the renewal process in a prompt and professional manner, and kept updated throughout. I know that Karen and the rest of the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 star customer service experience
I have recently agreed a tenancy with Beresfords, and the transition from enquiry to moving into the property has been seamless. Archie, Joe and Christine have been extremely helpful through the process. I have been kept right up to date on the progress of the tenancy, and the team have bent over backwards to answer all questions, etc.
Paul · 8 February 2026
Agent replied · 22 February 2026
Hi Paul,
Thank you for providing us with your detailed feedback. It's great that our lettings team in Braintree have kept you updated of progress throughout the tenancy process, ensuring a seamless transition for you. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst Class!
I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.
Ella · 13 January 2023
Agent replied · 28 October 2024
Hi EllaMany thanks for posting your feedback following your recent dealings with our lettings department in Brentwood. I am pleased that you were impressed with Eleanor's approach and found her to be both professional and knowledgeable. I am sure Eleanor will be very grateful for your kind words and 5-star rating, as am I.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotHornchurch Branch very poor service
I see a property for sale with the Hornchurch Branch. I phoned on the 30th to ask to view and was told no more viewings until new year. I walked passed the Branch just after and see two staff in there not doing alot. I then phoned new year on the 3rd to view on the 8th. Was told we do not do viewings on Sunday but one of our staff lives local and he is also doing another viewing. The time would be 11.30. Good news as it takes me a hour to get to the property. Had a call on Saturday 7th by the man who I was going to meet. He said he does not have a car and can we do next Sunday.?? I told him Someone else could view during the week and make a offer? I said I have made arrangements at my end as to get there as arranged. I did offer to collect him as he did not live far from the property. He said he would phone back. He did st 16.45. I missed the call and called back at 16.48 No answer, phoned again at 16.52 went through to main office switchboard. They emailed the branch to call me and said they don't shut till 5.30. I phoned again at 17.02 and 17.10 no answers and no calls back. So do I travel for an hour to get there at 11.30 Sunday 8th or do I not go as there will be no one to meet me. Absolutely very poor customer service. Good excuse for the guy who was meant to me as he phoned but no answer. So why did he not try again. If anyone is reading this don't try to sell your house with Beresford Hornchurch Branch they don't careComing back from your reply I did have my phone with me. There was No Call Sunday morning and with my partner I still attended at the original agreed time. And I did speak to a neighbour of the flat for sale talking about maintenance charge etc. Also today 9th Jan still have not had a call from the branch
Richard · 9 January 2023
Agent replied · 28 October 2024
Hi Richard,Having read your review from the weekend, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the local office and the individual concerned, I can confirm we did in fact attend the appointment yesterday as arranged.My colleague in the local office initially advised he would show you around yesterday, Sunday 8th. However, his situation changed hence his call to you on Saturday 7th to see if he could reschedule for the following Sunday. It is unfortunate you were not available to answer his return call later in the afternoon, as this was made just prior to our closing at 5pm. I am sorry you were advised incorrectly that we closed at 5:30pm on Saturday.Our consultant rang you again on Sunday morning, prior to the appointment, but again failed to reach you. He then went to the property and waited ten minutes for you to attend, again trying to reach you by phone.We will always do our best to accommodate any viewing request, however there may be times when this is out of our control, depending upon the circumstances. Please note we do not work on Sundays so therefore our consultant was giving up his own time to accommodate you. Please do not hesitate to call the office if you would like us to rearrange the appointment. Should the property be suitable, I would not want you to miss out on the opportunity to view.If I can be of any further assistance, please contact me on a.horsley@beresfords.co.ukAlison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe viewed quite a few properties with Beresfords- although we didn't buy our property through them in the end.
The staff at Beresfords in Great Dunmow are professional and very helpful. We dealt with Ben on numerous occasions, who we felt really understood what we were looking for.
Highly recommend and would definitely use again.
Thank you for all your hard work in trying to find us the perfect home.
Georgia · 26 October 2023
Agent replied · 25 October 2024
Hi Georgia,
Thank you for taking the time to post your 5 star award and kind comments for the team at our office in Great Dunmow and particularly Ben, who was your main point of contact. The team will do all possible to assist you with your search, tailoring your specific requirements to properties available. It is unfortunate we were not able to find you something suitable on this occasion, but hope all goes well with your purchase. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotNice staff working here.
We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.
Cornelia · 8 October 2024
Agent replied · 28 October 2024
Hi CorneliaIt is great to know that you have been happy with the service we have provided during the past four years and that the process of renewal has been an easy one. I know Lauren and the team will be very grateful for your feedback and we look forward to continuing to work with you in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly Professional, Thorough, Efficient and Reliable
All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.
Davina · 17 December 2022
Agent replied · 28 October 2024
Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Kay · 21 June 2024
Agent replied · 28 October 2024
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Mel · 24 July 2024
Agent replied · 28 October 2024
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGillian and Kirsty have both been really kind and helpful throughout the whole process of trying to find a new rental. Found us the perfect house on the first try and have put my mind at ease with any stresses or worries I’ve had.
Charly · 10 May 2026
Agent replied · 10 October 2026
Hi Charly
Thanks so much for posting your review. It was great to read that Gilli and Kirsty in our Dunmow lettings office have played an instrumental part in finding you your perfect property to rent, making the whole process as smooth and easy as possible for you. I know they will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Warren · 25 September 2024
Agent replied · 28 October 2024
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGillian Cooper at Beresfords Gt Dunmow was very professional, knowledgeable and friendly. She kept me informed at every stage of the rental process and her advise was timely and on point. This was very important to me as this is my first investment property and I've never had experience of the process before. I'm pleased that I decided to engage Beresfords to let and manage my property. I'd like to say thank you to Beresfords, their Lettings Team and thank you especially to Gilly!
Adriana · 26 October 2022
Agent replied · 25 October 2024
Hi Adriana
I really appreciate you taking time out to post your recent review and was pleased to read your positive comments about our lettings team in Dunmow, especially Gillian. I hope that we can continue to play an important part in your rental investment and hope that we enjoy a long and successful business relationship for many years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hardeep · 13 October 2023
Agent replied · 28 October 2024
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you to Rylie- brentwood branch
I have been a beresfords tenant for 8 years, I am now looking to relocate due to a change in circumstances. Rylie from the brentwood branch has gone above and beyond to try to help me find a suitable property. She is a credit to the company, such a lovely, polite and helpful lady, nothing is ever too much. She really is an invaluable member of staff.
Jordanne · 15 October 2025
Agent replied · 17 October 2025
Hi Jordanne
Thank you so much for posting your recent review. I was pleased to read that Rylie has been helpful and efficient whilst assisting you in your search for a suitable property as you look to relocate. It's great that we have been able to assist you over so many years and we look forward to working with you again in the future. We wish you all the best with your move.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
Daniel · 27 August 2026
Agent replied · 22 September 2026
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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