Every review we hold for the Great Dunmow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAwesome!
Hannah was wonderful dealing with the end of the tenancy. The property was left in an unexpected state and she took a lot of care in documenting everything, giving recommendations for next steps and clarifying all my questions and concerns (it was the first time I've rented a property so a lot was still new to me). I've had a lot of great experiences with Beresfords over the last couple of decades, this is yet another one to add to the list!
Adam · 20 August 2024
Agent replied · 28 October 2024
Hi AdamThanks for taking time out to provide us with your feedback on your recent dealings with Hannah. I am pleased that her actions and advice proved useful and it's great that you have had lots of positive experiences in dealing with us over the years.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAdam was a very important manager in…
Adam was a very important manager in the process, always very helpful, concerned about customers, punctual in visualisation, always very frank in information, always valuing the quality of the service, always keeping us informed about all phases of the rental process.
Irineu · 6 December 2025
Agent replied · 22 December 2025
Hi Irineu
Thank you for your recent review. It's great that Adam and our lettings team in Brentwood have provided you with an efficient and informative service. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have had a first class experience with Beresford's, Lauren has been especially helpful, prompt replies and resolutions to any questions I may have had, excellent service! Thank you.
Paul · 10 March 2026
Agent replied · 25 October 2024
Hi Paul,
I am so pleased that your recent experience when dealing with our lettings department in Dunmow has been positive. Christine is always very thorough in her approach when dealing with tenancy applications, so I am not surprised you were impressed, as she is a real asset to our business. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords Lettings Agents in Great Dunmow have looked after our rental property for us for the past 5 years, Kirsty and Gillian have been the best help and provided the best service for us as landlords and our tenants along the way, nothing was to much for them and it was a pleasure to have them at the end of the phone when needed, both of them and the company have made the process so easy and manageable.
100% recommendation for anyone looking for a reliable letting agency in the Great Dunmow area.
Scott · 10 February 2026
Agent replied · 10 October 2026
Hi Scott
We very much appreciate your detailed review. As a valued client for so many years, it is pleasing to read that you have been consistently happy with the service provided by Gilli & Kirsty in our Dunmow office, always making sure you are kept fully informed on a regular basis. It's great that you would not hesitate in recommending us to others and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst class service start to finish
My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!
Matt · 10 July 2024
Agent replied · 28 October 2024
Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Customer Service
We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.
Julie · 23 October 2024
Agent replied · 28 October 2024
Hi JulieI really appreciate you finding the time to provide us with your feedback following your recent dealings with our tenancy renewals team. It's great that you found the approach of Ross both professional and efficient. It is so important that in such situations all relevant parties involved kept you updated on a regular basis. I know that Ross will be very grateful for your positive comments.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe team made the process so easy and were really friendly, especially Kirsty. Would recommend.
Isabel · 10 June 2026
Agent replied · 10 October 2026
Hi Isabel
Thank you for your recent review. I am pleased that you have been happy with the service you received from our Dunmow lettings office, and especially Kirsty was friendly and informative throughout. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 28 October 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
Christine · 13 September 2026
Agent replied · 22 September 2026
Hi Christine,
Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI can only say positive things about Ben and Beresfords! Our property did not complete, which was outside Beresfords hands, but Ben was always very friendly, communicated with us regularly and willing to help out wherever he could within the whole process. As first time buyers we didn’t know much about the whole process but Ben always took the time to explain things to us which my partner & I are extremely grateful for! Highly recommend!
Holly · 27 July 2024
Agent replied · 25 October 2024
Hi Holly,
Thank you for taking the time to post your 5 star review for Ben and the team at our office in Great Dunmow. The guys are dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. It is pleasing to hear you were particularly impressed with Ben, whom I am sure will be very grateful to you for sharing your experience. I am sorry to hear we could not progress your purchase through to exchange, for reasons which were outside of our control. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleFollowing our recent sale and purchase through Beresfords, we were exceptionally pleased with the service and in particular all the proactive support from Ben. He was very helpful throughout the whole process and helped us move in record time! We would like to thank the team and we would highly recommend! Thanks
Ryan · 10 August 2026
Agent replied · 10 October 2026
Hi Ryan,
Many thanks for the positive review for Ben and the team at our Dunmow office. It is pleasing to hear you were impressed with the level of service extended to you as they all work hard to provide the best possible customer care. Your kind comments and recommendation are much appreciated, we look forward to assiting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 28 October 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe had a great experience with Beresfords. They helped make our move quick and efficient, making the whole process smooth and stress-free. The team was accommodating, helpful, and responsive throughout, always happy to answer any questions. We’d definitely recommend Beresfords to anyone looking for a professional and reliable letting agent.
Harry · 10 August 2026
Agent replied · 10 October 2026
Hi Harry
Thank you for your recent review. I am pleased that our lettings team in Dunmow were helpful and efficient throughout your recent dealings with them and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 28 October 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleIn April 2023. We’d been with Purple Bricks for nearly 4 months and no interest in our house at all. We then switched to Beresfords in Dunmow and Ben sold our house within a week. Months later and absolutely nothing to do with Beresfords our house sale fell through. We were gutted as we’d also found a house we loved (also with Beresfords) and risked losing it. Incredibly Ben swung into action again and sold our house for a second time to the first people through the door! Even better still we were able to keep the house we’d found too!! We completed in Jan 2024 and love our new house. I cannot recommend Ben and Beresfords highly enough!!!
Andy · 28 February 2024
Agent replied · 25 October 2024
Hi Andy,
Many thanks for the 5 star review and positive comments for the team at our office in Great Dunmow. The team will devise a marketing strategy specific to your requirements, in order to generate maximum interest and achieve the best possible asking price. I am pleased you were impressed with the service provided and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe brought our house through David at Beresfords. David went above and beyond for us! Regrettably we were selling our house through a different estate agent and the chain nearly broke down due to our agent's incompetence and disinterest in helping us complete. The person at the top of the chain said they would pull out if exchange was not done by a certain date. Because our buyer wasn't ready to exchange on that date I asked our agent to speak to the rest of the chain and see if everyone was willing to change to a date that we could all do as opposed to the chain collapsing after waiting so long, but our agent refused to and basically said that is it!
I rung David in a panic and asked him if he could make the relevant phone calls to the rest of the chain try and get everyone to agree on a exchange date and see if that would be enough for the person not to pull out. David was an absolute super star and made all the phone calls and got everyone to agree on the date, and thankfully everything went through. If it wasn't for David and the rest of the team at Beresfords as they were also really lovely given us updates we would have lost out on the house we had fallen in love with. Thank you so much!
Lucy · 28 February 2024
Agent replied · 25 October 2024
Hi Lucy,
Many thanks for the great review for the team at our Dunmow office and in particular David, our Branch Manager. David and the team are all focused on providing the best possible customer care and will do everything within their power to ensure a transaction goes through to exchange and completion. You will have been in very safe hands as the guys will guide and support throughout the journey, keeping all parties regularly updated. Thank you for the 5 star award and kind comments, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotRylie and her team made the whole…
Rylie and her team made the whole process of letting out my property seamless , with great communication, regular updates and advice. An all round pleasant experience
Lee · 11 January 2026
Agent replied · 22 January 2026
Hi Lee
Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor was amazing!
Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.
Stelios · 22 February 2026
Agent replied · 20 March 2026
Hi Stelios
Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris and the team has been super…
Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.
Elliot · 21 February 2026
Agent replied · 20 March 2026
Hi Elliot
Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommended
Adam and the team professional and helpful. We've rented with Beresfords now for 15 years and been very impressed.
J · 17 March 2026
Agent replied · 28 October 2024
Thank you for providing your recent feedback. It's great that you have been working with us over so many years now and that you are consistently happy with the service you receive from Adam and our lettings team in Brentwood. We all very much appreciate your kind words and look forward to continuing to work with you in the months and years ahead.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
H&A · 23 January 2024
Agent replied · 28 October 2024
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Totka · 14 January 2024
Agent replied · 28 October 2024
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThank you to Kirsty and Gilli in Dunmow who yet again have been extremely helpful in letting my property.
Felicity · 10 March 2026
Agent replied · 10 October 2026
Hi Felicity
Thank you for posting your recent review. I know that both Gilli and Kirsty will be extremely grateful for your kind words regarding the rental of your property. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDavid was brilliant from start to finish. Made the whole experience very easy and straightforward.
Suzi · 10 April 2026
Agent replied · 10 October 2026
Many thanks Suzi for the great review for David, Branch Manager at our Dunmow office. David will be pleased to know you were impressed with the service he extended to you and will appreciate your 5 star award. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
