Beresfords Great Dunmow reviews

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Justin Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Shane Thank you so much for providing us with your feedback. It was great to read that Paul and his lettings team in Billericay have been proactive and supportive during your search for suitable tenants for your rental property. I know they will all be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for your recent review. It's great that Debby has assisted you professionally, maintaining strong communication with you throughout your recent rental process. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lily Thank you for your recent feedback. I am pleased that Kirsty in our Dunmow office has proved a great support to you during your recent dealings with her, especially as previous experiences with other agencies have proved less positive. I know Kirsty will be very grateful for your kind words and we look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Mark, Thank you so much for your detailed feedback, your comments are very much appreciated. You don't say where you are based but I was pleased to read that our local branch have provided you with a great service and been in constant communication with you, answering any queries or questions you may have had. It is great that as an agency we have stood out to you regarding the lettings service we offer our clients in relation to other agents. We all very much appreciate your kind words and 5-star rating and hope that we can be of assistance to you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Jane Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks for taking the time to post your 5 star award for the team at our office in Great Dunmow and in particular Ben, your main point of contact for your property search. Ben will do all possible to match people to suitable property, taking into account their individual requirements. I am pleased to hear he found you an ideal property to purchase and thank you for sharing your experience. Your kind recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Emilia Thank you for providing us with your detailed feedback. I am pleased that you found the process of renting out your property to be a positive experience and that our lettings staff kept you fully informed of progress along the way. We very much appreciate your kind words and look forward to supporting and working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Shelly Thank you for your recent review. It was great to read your comments regarding the service provided to you by our lettings team in Dunmow. I am pleased that you found the process to be a smooth one felt you were kept fully informed throughout. I know the team will all be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Dee Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John, Having seen you recent 1 star review, it is naturally disappointing to note your comments made within. I cannot locate a file for you as I have not spoken with you directly and am unsure which one of our offices you may have dealt with? Whilst I do not know which property you wanted to view, I would point out that many of our sellers ask us to financially qualify potential viewers ahead of confirming viewing arrangements. Sellers want peace of mind knowing that people can afford to buy their property, should they wish to place an offer. Financial qualification with Flagstone Financial is free and there is no obligation to use the mortgage advisor. It is the buyer’s choice as to whether they wish to have further conversation about other suitable mortgage products and whether they can save money. From a buyer’s aspect, once they have spoken to our mortgage advisor, they will be in the strongest possible position should they wish to place an offer. Please understand we are carrying out our due diligence, as requested by the seller. This will be explained to every potential viewer who will be offered the opportunity to meet with one of our advisors or if they are unable to attend the local office, we will arrange an appointment via video call. If a potential viewer is resistant to speaking to our advisor, we will accept a current ‘agreement in principle’ from a lender, outlining the appropriate loan amount as evidence of borrowing. In cases where someone is also reluctant to provide this documentation, we will present the evidence to a seller. It is then the seller’s choice as to whether they wish to accept the viewing or not. I trust this clarifies the process. Should you wish to discuss this matter further with me, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Leigh Thank you so much for taking the time to post your detailed review. It's great to read that, having worked with us for the last four years, you continue to find the service you receive helpful and consistent, and our staff provide an efficient and friendly service. We very much appreciate the business you provide to us and look forward to continuing working with you in the months and years ahead. Steven Bond Managing Director - Residential Lettings

Hi Sharon Thank you for your recent review. It is great that you have been impressed with the service you have received from Ross during your recent dealings with him. We invest heavily in our staff training, so it is always pleasing to receive feedback when a member of our team goes above and beyond to assist their client. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John Thank you so much for posting your review. I know our lettings team in Braintree will be extremely grateful for your kind words. As a valued client, we strive to provide the best possible service in searching for the most suitable tenants for our landlords, and in your particular case it is great to know that Debby and her staff were able to overcome any obstacles you had along the way. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Shahjahan Thank you for providing your recent feedback. It is great that you have been happy with the service you have received from Lauren during your recent renewal and that she kept you well informed of progress throughout the process. I know she will be extremely grateful for your kind words and it is great that you would not hesitate in recommending her to others. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Paul,Thanks for taking time out to provide us with your detailed feedback. I am pleased that Charlie made a good impression and that you felt he was genuinely interested in assisting you. I know that he will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi YogeshI am pleased that our lettings team in Braintree found you a nice apartment to rent. It's great that you felt they did a good job and we very appreciate that you would not hesitate in recommending us to others. We hope you are happy in your new home.Steven BondManaging Director - Residential Lettings

Hi Sue Thank you for sending us with your detailed feedback. I am pleased that Ross has provided you with an efficient and helpful service during your recent dealings with him, I know he will be very grateful for your kind words. We hope that we can be of assistance to you again in the future and very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings