Every review we hold for the Great Barr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Connells Great Barr Lettings, especially working with Cally, the Letting Manager. Her exceptional attention to detail and dedication to customer service truly set her apart. From start to finish, she has been attentive, responsive, and genuinely cared about ensuring everything went smoothly. Cally’s professionalism and warm approach made the entire process stress-free. I couldn’t recommend her and the team at Connells more highly. An outstanding service all around! Mr Dhillon.
Flex · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for your wonderful 5* review Flex! We're thrilled to hear about your fantastic experience with Cally and the team at Connells Great Barr Lettings. Your kind words and high recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHad a fantastic experience with Connells. Maddy, the Sales Negotiator, made the whole process from viewing to offer acceptance completely smooth. Mr Jack, our mortgage advisor, gave great advice and helped us get the best deal for our needs. Highly recommend!
Haroon · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your kind review! We are thrilled to hear that Maddy and Jack provided you with a smooth and helpful experience. We strive to provide the best service for our customers and we are grateful for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIve just moved into my new house thanks to calli and tori it went so smoothly moving in and they kindly gave me a moving box of goodies they was so lovely to speak to ❤️
Shannon · 16 December 2025
Agent replied · 16 April 2026
"Thank you for your kind words! We're so glad we could make your moving process easier. Calli and Tori are always happy to help and we hope you enjoy the moving box goodies. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe level of service and support received from the staff at Connells during our house buying process was second to none. I have been blown away by the professionalism, hard work and dedication the team showed us whilst we searched for and eventually purchased our first house. As this was our first time buying a house, we obviously had a lot of questions and at times may have needed things explaining more than once. Asad was brilliant in ensuring that we understood all technical jargon and worked tirelessly to secure us the very best rates and deals. Not only this, but during the time that we were searching for our perfect home, the team (especially Chloe and Skye) took the time to understand our wants and needs and would often show us recommendations that they knew we would like. I cannot recommend Connells Great Barr highly enough. Asad, Chloe and Skye, thank you for your exemplary service and for helping us to finally buy our first home.
Charlene · 14 June 2023
★★★★★ 5/5
GoogleWe’ve had a great experience renting with Connells so far. Ajay has been excellent - super helpful, understanding and responsive. We moved in just over a week after we viewed the property (which was an hour after we enquired about it!) so the whole process has been very quick and smooth, and Ajay has put up with all my questions over text and call. We were even given a welcome pack when we moved in! Would definitely recommend Connells, and in particular Ajay, based on our experience so far.
Beth · 14 June 2023
★★★★★ 5/5
GoogleI’m rating for their mortgage services. In the process charles helped us and he was very professional, helpful, and guided me through each step of the process clearly. Overall, a smooth and positive experience.”
Mir · 16 November 2025
Agent replied · 16 April 2026
Thank you for choosing us for your mortgage needs! We are thrilled to hear that Charles provided professional and helpful service, making the process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from the most reliable team, Cally and Tory. found tenants for our property within 48 hours. thanks
Victor · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We take pride in providing exceptional service to our clients and are glad we were able to find tenants for your property so quickly. It was a pleasure working with you! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWorst estate agents ever lack of communication false promises lack of trust and even ignoring my phone calls and never returning calls when thay could be bothered to answer. complete joke had 5 phone calls off these cowboys in 7months so unprofessional reaily dnt know how thay still operate as a business. And even valuing a property then saying it's not worth what they valued it at. Not even worth one star cowboys yeeeh haaa 🤠 🐎
Steve · 13 February 2024
Agent replied · 13 June 2024
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff are super professional, calm and patience.
Their service are topnotch
Oluseyi · 10 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide top-notch service and are glad to hear that our staff's professionalism and patience have left a positive impression. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleThe sale of our house has recently been completed & I would like to commend the staff at Connells Great Barr. From Daniela who gave the valuation through to the various team members I spoke to over the phone, including Molly, Megan, Laura & especially Michelle who went above & beyond to help. We had quite a difficult journey through our sale but Michelle could not have been more supportive, guiding us & keeping us informed throughout. I would not hesitate to use them again.
Julia · 14 June 2022
★★★★★ 5/5
GoogleI am incredibly happy with the work Megan ward did helping me sort out my mortgage ! Megan went out of the way to ensure I understood the whole process and kept me in the loop about everything. No job or query was to small for her.
This company really impressed me and I have not a bad word to say about it!
If you want an excellent mortgage deal with all the stress taken away from it, you have to use this company!PositiveResponsiveness, Quality, Professionalism, Value
Liam · 14 June 2022
★★★★★ 5/5
GoogleStraight forward and fast. lovely working with you guys thanks for everything!
Nasrin · 2 April 2026
Agent replied · 16 April 2026
Thank you for your fantastic review! We pride ourselves on providing efficient and effective service to our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCharles helped us with our mortgage and insurances and was honestly the smoothest part of our entire move. He has my recommendation to all our. Friends and family.
Rudy · 16 November 2025
Agent replied · 16 April 2026
"Thank you for choosing us for your mortgage and insurance needs! We're so happy to hear that Charles provided such a smooth experience for your move. We truly appreciate your recommendation to your friends and family. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAbsolute worst decision I made was having this company on my side to sell my house. Once put my house on sale with all these promises, didn’t bother keeping in touch or trying to give me even a bit of a service. Calls not being answered or …
Adil · 16 April 2025
Agent replied · 13 June 2024
Hi Adil, we are sorry to hear about your experience with us. We apologize for any lack of communication and service you encountered. Your feedback is valuable, and we will address the issues you mentioned. If you have any further concerns, please feel free to contact us at complianceresidential@connells.co.uk.
★★★★★ 1/5
GoogleWonder why my reviews keep disappearing on here someone doesn’t like the truth
Brum · 16 March 2026
Agent replied · 16 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCally and Jordan have been fantastic in getting my property rented. Proactive, responsive, and easily approachable, they are great letting agents who made sure they did their best to find the right tenants. I'd work with them again, 5 stars! Thanks a lot
JJ · 16 May 2025
Agent replied · 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn extremely professional outfit that guided us through the entire process.
Prompt responses to queries and follow-ups to concerns.
100% recommend. You absolutely get what you pay for.
Azhar · 16 October 2025
Agent replied · 16 April 2026
Thank you for your kind words! We take great pride in providing a professional experience for our clients, and we're thrilled to hear that we were able to guide you through the entire process with prompt responses and follow-ups. It means the world to us that you would recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service provided by Torri.
Abu · 16 March 2026
Agent replied · 16 April 2026
Thank you for your positive review! We're thrilled to hear that our team member Torri provided great service. We'll make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat job 👏 I will recommend 100%🙏🏼 …
Nivio · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation! We strive to exceed our customers' expectations and we are thrilled to know we have succeeded in doing so. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA big thank you to Molly for all of her support in us getting our property. She was very knowledgeable and knew the area very well. Molly showed us the property on her way home when her diary was full. She kept us upto date during the whole process of our purchase. The team at Connells are very professional and always passed on my messages if i couldnt speak to Molly. They all knew about the sale even when Molly was on holiday and dealt with my enquiries.
I would recommend Connells and will use them if again.
Thank you.
Manjit · 14 June 2020
★★★★★ 5/5
GoogleRecently transferred my let property to Connells Great Barr lettings and haven't looked back! Cally in lettings has ensured the transition of the fully managed property has been smooth and efficent, from chasing and securing deposits, to …
Gurdeep · 16 April 2025
Agent replied · 28 August 2024
Thank you for your 5* review and recommendation Gurdeep. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Connells Great Barr Lettings, especially working with Cally, the Letting Manager. Her exceptional attention to detail and dedication to customer service truly set her apart. From start to finish, she has …
Chaz · 16 April 2025
Agent replied · 8 December 2024
Thank you so much for your wonderful 5* review Flex! We're thrilled to hear about your fantastic experience with Cally and the team at Connells Great Barr Lettings. Your kind words and high recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 2/5
GoogleLittle bit disappointed. I had a viewing book with both a confirmation text and email from Connells. Traveled to the property to wait for 10 minutes to have to ring and find out they had forgotten me.
Katie · 16 April 2025
Agent replied · 16 April 2026
Hello Katie,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience with the missed viewing. Please reach out to us at … More
★★★★★ 5/5
GoogleExcellent let only service from Cally and Tori. Highly recommended.
Joe · 16 January 2026
Agent replied · 16 April 2026
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with our let only service, thanks to our amazing team members Cally and Tori. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.