Regent Estates reviews

★★★★★ 1/5

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?????? ?????? Revolting, repelling, words can't express the repugnant attempt of service these bunch of outrageously incompetent people provide. A call to all the people victim of these unspeakable agents We have to come together to make issue them a Court order to stop them operate! (May 2016) Disgracefully unprofessional company, unable to provide any sort of service whatsoever, utterly unreliable. Never experienced such a level of incompetence anywhere else - speechless! (Jan 2016)

ヴァッカーロ · 19 January 2016

★★★★★ 5/5

Google

Regent estates have been amazing. Susanna and the team were absolutely great in keeping me in the loop with things. The communication was brilliant and everything went really smoothly. I have to say Susanna is so calm, patient and … More

Mandy · 31 March 2022

★★★★★ 1/5

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Sorry can't recommend since one of your branded cars parked in a parking space as seen on fb 06-12-18 #slingsally Being in a blue badge space. With a blue badge causing a blue badge holder to. Prk in a. Space where there was danger to them and their child.. And. Wheelchairs especially need clear access. Sorry but had to do this. Happy. To. Update review when action taken.

Pixie · 6 December 2018

★★★★★ 1/5

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I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022

★★★★★ 5/5

Google

First class service our contact Susanna Garcia kept us updated , always called back when she said she would do . She contacted both sets of solicitors to expidite matters , if I were to sell again I would contact her again

Larry · 13 April 2021

★★★★★ 5/5

Google

I am very happy to submit this review. From my first meeting with Josh, I felt confident that he would do his best to sell our property. He is proactive, keeping me regularly updated with what is happening. He responds quickly to any queries I have and offers advice when needed. I would have no hesitation in recommending this agent to sell your property.

Sylvia · 19 April 2019

★★★★★ 1/5

Facebook

Absolute shambles dealing with this company from start to finish, havent found a single person working for the company that can actually do their job properly yet, 6 weeks after moving out of one of their properties and matters still aren't resolved, there isn't any sense of wanting to get anything resolved by them either, I'd highly recommend AVOIDING at all costs.

Laney · 29 May 2019

★★★★★ 4/5

Google

I have had great professional service from Lisa Tricio and the staff at Regent estates who are polite ,friendly and reactive to customer needs-Lisa in particular helped to arrange redecoration of the flat to a high standard and ensure that references are checked and reliable tenants placed in the property and keeps me updated on all progress.

Kulbir · 29 July 2019

★★★★★ 1/5

Facebook

one of the worst estate agents , i will never allow them to rent my property and will not recommend any landlord to do same . Those in Weybridge branch will skim every penny out, in my case i made the mistake to allow them collect rent on my behalf as i live abroad . This gave them control over the money hence every few month they started deducting extra amount from my rent by false billing and tenants deposit is till date not completely paid . I finally managed to get out of the contract, as i was lucky to have a decent tenant renting my property. They will quote you 5 times more than what the job is worth and will still overbill you once job is done. My advice stay away from these crooks , i am now with a decent agent and i can see how useful a good estate agent can be.

Asim · 24 November 2021

★★★★★ 1/5

Facebook

Have been living with loose dangerous tiles in my bathroom for nearly 6 months now and very little has been done or followed up about this situation. This company is the worst letting agent I have ever had the misfortune to rent through in London. Some of the worst customer service I have ever experienced, because there is none.

Cameron · 15 March 2016

★★★★★ 1/5

Facebook

Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true. On top of that I was left without heating and hot water for my first 2 days at the apartment and agency didn't provide any assistance or help during these drastic circumstances. In addition, when I was trying to receive help or guidance my point of contact in agency blocked me even on WhatsApp.I have leased from different agencies across 3 countries and I can certainly claim that is the most unprofessional agency I ever had contact with and the experience has been dreadful. Please avoid signing with them unless you want to live in a place with no heating and having a constant headache getting any assistance from them.

Roberts · 17 November 2020

★★★★★ 5/5

Google

I have used Regent Estates for many years to rent out my property and can honestly say that they have been superb and always looked after me and my tenants impeccably. The team are responsive and usually go above and beyond to help out wherever they can. Highly recommended.

David · 18 April 2020

★★★★★ 1/5

Google

A scam company. Avoid at all costs! Patronising owners, rude staff. They are incapable of providing proper information, or have the right experience for the job. We found another local company to manage our property.

Thomas · 1 October 2024

★★★★★ 5/5

Google

i am very happy with regent estate agent, i am a first time buyer and they have helped me out in alot of ways and the process as been so smooth for me to buy the property i couldn't be happier or thank them enough. when i first viewed the property, the gentlemen i met with (Josh) was very polite and professional he was happy to answer any of my questions about the property and any he wasn't sure about he said he would email me with the answers and within about an hour of getting home i had my answers, and any questions ive had since then he has been most helpful with. They also assisted me in getting a mortgage adviser and solicitors, which i hand t even looked into, and every thing is just going well. i cant thank them enough and ill gladly recommend them.

Daniel · 19 April 2019

★★★★★ 5/5

Google

Had such a wonderful experience with these guys, polite, friendly and very professional. Would most definitely rent through them again if I was moving back to the Grays area, there management of a property is brilliant, fees are more appealing then most other estate agents and never had a problem with my deposit and I received it back in full from the deposit protection scheme when I vacated as I left the property how I moved in. Totally recommend!!!

Marie · 29 July 2019

★★★★★ 1/5

Facebook

The lettings management is less than a joke. I've been trying to deal with them about a phone line issue, where they only have to call the landlord (which I cannot contact myself, as they won't provide contact information) and ask for permission to reinstall a phone line. It's been now 6+ weeks of me calling multiple times a week, being told someone will call me back within the day every single time. Spoiler alert: not once I've been called back. I now just spoke to a plainly rude lady on the phone, who essentially told me I need to talk to some other person, which is not there now, as she can't really tell me anything. You should be out of business, and I am sorry I didn't know any better when I paid your fees. I should have just avoided properties advertised by Townends.

Paolo · 17 October 2016

★★★★★ 1/5

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FOR YOUR OWN BENEFIT, I ADVISE YOU NOT TO HAVE ANYTHING TO DO WITH THIS ABSOLUTE SHAMBLES OF A BUSINESS!!! If I could give minus stars I would. Absolute mockery of an organising with a bunch of clowns trying to run it. It was a shambles from start to finish with them and would advise you to look elsewhere. Bunch of money grabbing arseholes! Extreme fees to move in! £500 admin fee and £175 to walk around with a clip board and charge for an ‘Inventory fee’ (even got a lot of that wrong!) Told me parking was free when I moved in, got a ticket two days later. The oven broke and it took 3 weeks to rectify as they gave the contractor the telephone number of the person who lived there before me. Shower broke and it took 6 weeks to fix as they have no control over the landlord who apparently didn’t get back to them. A further £100 fee to renew the tenancy after a year. When I moved out it was cleaned to a very good standard but still wanted to charge me £219 for a professional clean as they stated there was a ‘dusty toilet roll holder’ and ‘dusty curtain pole’. Then to top it off there was a few items missing from the inventory which was packed in error by my friend when I left. This was brought up upon check out so I later returned the items to the office in Guildford. 2 MONTHS later when I finally received my deposit back (was charged £180 in the end for the dusty toilet roll holder and curtain pole) I was also charged a further £50 for the missing items I had returned weeks before. When I called them to ask why, they admitted that the box of items was still sat in the office and they had done nothing with it. Then proceeded to laugh and say ‘I don’t know what you want us to do about it?’. Shambles! The agents are all very rude and as much use as a chocolate fireguard! Cannot stress enough how much of a joke this lot are so I would advise everyone and anyone to stay well clear.

Woody · 27 September 2016

★★★★★ 1/5

Facebook

If you are considering giving Townend the business of letting your property or renting a property from them I would suggest caution. Make absolutely sure that all the I's are dotted and the T's crossed. They have a reputation as being a little sharp with what they promise, the way they communicate with clients and suppliers and what they promise they will provide. They do not have a credible or mature way of handling customer complaints and are reluctant to to accept responsibility for errors made. You've been warned.

Patrick · 19 September 2016

★★★★★ 1/5

Facebook

Do not rent anything from this agency because they do not give a deposit and cheat and do nothing if it comes to failure and do not receive phones .if you leave the property to invent anything lest you give a deposit . They swear and they charged me almost half the deposit , I am very dissatisfied and would not recommend to rent anything from this agency . the house was very bad condition and dirty and littered with trash , I repainted and led to clean inside and Garden , and the agency deducted me almost half of the deposit . beware of this agency because they cheat !!!

Dariusz · 10 September 2016

★★★★★ 1/5

Facebook

By far the worst letting agent I have ever dealt with. When they first registered me for a gas bill, which was included in the rent, I still thought shit happens - then two month after the complaint I get a water bill. Toom the landlord and me weeks to sort all of it out, as Townends either had no idea or was plain unhelpful. Just when we thought their mess was fixed they canceled my registration with council tax (which was not included) and it took another three month to get things fixed! It does not help that no one ever replies to e-mails, the branch doesn't know what head-office is doing and the agents are outright rude. During my notice period all I asked for were 24h notice before a viewing (since Townends couldn't get the spare key to work for whatever reason) so that I could be there. They still kept calling in the afternoon for evening viewings and then acted all prissy when I told them I had already made plans. Moving out was no better, which the inventory lady rude enough to arrive 15 minutes late and then not even rang the doorbell, but tried to get in with the spare key by herself although she knew I should be there. What the...? And a few hours later the agent tells me to arrange another viewing, because clearly no one talks to each other and/or people just forget when the checkouts are scheduled. Either way I as glad to be out of this place, which is a shame because the apartment and the andlords were lovely and deserved better. Needless to say I am still waiting for my deposit to be returned. So if any of the perople at Townends reads this - which I doubt - please contact me as I want to have it back and close this awful chapter asap.

Sina · 6 August 2016

★★★★★ 1/5

Facebook

Townends Estate Agent - Streatham Branch, has just been, to say the list, unprofessional. We had our flat listed with them for 2 months and they only produce very few viewings. After that we decided to serve them the contractual noticed of 2 weeks, which ended yesterday 22/07/16. However, during the notice period they, without our agreement, reduced the asking price. Also, still showing our property on the internet. Phone calls to the office have proved irritating to say the least. I ask for the manager and he is never there. I leave messages and he never returns the calls. Emailed yesterday complaining and no reply. What are they playing at?

Silvio · 23 July 2016

★★★★★ 1/5

Facebook

I have been without hot water since the 10th September- I have engineer upon engineer out - thought they had fixed it yesterday but it’s not fixed - so upset - I have 2 young children- just want this issue to be resolved.

Kate · 13 October 2018

★★★★★ 5/5

Google

Regent Estates helped me more than once, finding the right property suited to my health condition after my work accident. It has been each time a wonderful experience where their professional support in such a polite and friendly way was ever so appreciated. The deposit was each time returned without any problems and, as a tenant, I always felt protected and respected. All my heartiest thanks for so many years of great support and help

Brigitte-Karaja · 19 April 2018

★★★★★ 1/5

Facebook

when you send them emails plus visit there shop in Guildford and speak to Mr Bicknell and the Compliance section you get no response it is a case of got me money so bleep off jokers no care of peoples well being

Mark · 14 October 2018