Regent Estates reviews

★★★★★ 5/5

Google

My experience with Regent Estates has been Excellent!!! all round . I had a 2 bedroom flat which needed refurbishment before it could become habitable again and Regents Estate basically got all the relevant people to do a great job for very competitive prices too!. Not only that but they have now let it out To top class tennants who have passed their stringent checks. I'm really happy. I highly recommend Regent Estates I'll be back there whenever I need such services again. I'll give them more Stars if it was possible . Thank you Lisa. Maje :-)

M · 19 April 2019

★★★★★ 1/5

Facebook

Absolutely appalling to deal with in terms of renting. Have never had any issues with previous exits and they want to charge us £10 for leaving a good condition chopping board and some cutlery. Cleaning company did a reclean no questions asked after they were dissatisfied with some areas and yet they turned around without having checked properly to say this did not take place. Photos of re-clean provided as evidence and instead of an apology, turned around to say their own branch should not have released the keys to the cleaners? Still holding onto our bond money. Landlord has been kept on all the correspondences and far easier to deal with. Wonder what the agency actually does and the existence, if any, of any level of professionalism.

Christine · 7 September 2015

★★★★★ 5/5

Google

I would like to thank personally Mr Josh and his sales team for their excellent service. I have always been very happy with the support I received from your office. Josh was extremely attentive and very helpful until the completion of sales. I'm very pleased and thankful to josh for his great service I would highly recommend them and can't thank enough for all there support. Thanks Monira

Monira · 27 August 2019

★★★★★ 5/5

Facebook

We had been looking for another investment property in Egham for sometime when we found the perfect 2 bed flat in February with Townends. Matt and the team were all helpful, professional and friendly. Matt looked after our purchase from the full and final offers nail biter through to our 11th hour completion. He always kept us informed, followed up our calls promptly and even chased both solicitors for us when needed. Excellent service from start to finish and very happy to recommend Townends.

Simon · 29 March 2019

★★★★★ 5/5

Google

Regent estates have been amazing. Susanna and the team were absolutely great in keeping me in the loop with things. The communication was brilliant and everything went really smoothly. I have to say Susanna is so calm, patient and friendly. She answered any questions I had and put me at ease. Really happy with there service and would recommend them to anyone. Thumbs up from me!

Mandy · 13 April 2021

★★★★★ 5/5

Google

Regent estates have been amazing. Susanna and the team were absolutely great in keeping me in the loop with things. The communication was brilliant and everything went really smoothly. I have to say Susanna is so calm, patient and friendly. She answered any questions I had and put me at ease. Really happy with there service and would recommend them to anyone. Thumbs up from me!

Mandy · 8 April 2021

★★★★★ 1/5

Facebook

GUILDFORD BRANCH terrible!!! If you're a student prepared to be totally scammed by them and the scamming landlords they like to work with. staff would rather sit and have a gossip than serve you.the house wasn't even cleaned and plugs were clogged with hair, then tried to charge us upon check out for cleaning when we left the house immaculate! absolute joke. didn't get the money. knocked off about £1500 they were trying to scam out of our deposit money with the landlord. Never again and will always make Sure i spread the word of how awful this place is to work with to help save another student going through the hell we had to deal with. we had to involve solicitors - but a luxury a lot of students cant afford - to fight for our money back. will take advantage. avoid avoid avoid!!

Alicia · 7 February 2021

★★★★★ 5/5

Google

Lisa, Sian and the team are always very helpful and responsive ! I never have to wait long for an answer. I have to admit this kind of service from an agency ! Very happy.

Celia · 29 July 2019

★★★★★ 5/5

Google

Susanna looked after our sale and helped at every stage, she was always available with great advice and put us at ease throughout the complete process - Thanks Susanna

Steve · 13 April 2021

★★★★★ 5/5

Google

Don’t overlook regents just because they’re an independent agent. I have instructed them for 12 years now - utilising both the rental side and the selling side. Everyone is incredibly helpful, knowledgeable, very pro-active & fantastic communicators. I don’t live near my 2nd property and trust them completely to manage every aspect of renting it out on my behalf - from finding & checking respectable tenants, to sending in trades if a problem occurs. Their hard work means the only stress I have is responding to their emails! If I moved agents now, I’d be hard pushed to find a more down to earth & accommodating bunch.

Kevin · 13 April 2020

★★★★★ 5/5

Google

We’ve been using Regent Estates for over 10yrs to look after our property. They have been unfailing professional, diligent, and pro-active. Over the 10yrs they have sorted out everything from removing problem tenants and dealing with maintenance emergencies, to conducting regular inspection reports and replacing cooker knobs and curtains all seamlessly and stress free. They work really hard and we feel we get great value for money and most importantly complete and utter peace of mind! After previously managing the property myself and also using another local company, I can’t recommend Regent Estates highly enough.

Sigi · 13 April 2020

★★★★★ 5/5

Google

A true example what an Estate agent should be, I dont think any other agents stand a chance once using there services, they have the right people under one roof and get things done. Above all whether your new or old to the property market your in safe hands by keeping the process smooth and transparent start to finish. I would always come back to them and remind everyone not all agents are the same. Great people with excellent work ethics thank you again Susanna and Jan can't thank you enough. I wish you all the best!

Abdul · 25 February 2020

★★★★★ 1/5

Facebook

Townends estate agents is beyond a joke. The staff just do not care once they’ve taken your money! Permanent issues renting with them, luckily we’re now getting out of it all and I vow to NEVER deal with this company again. Let themselves in your home with no notice, are difficult to dealt with once you finally manage to get hole of someone and will argue with you to make you feel like crap. They really should be ashamed of themselves.

Chloe · 26 November 2019

★★★★★ 1/5

Facebook

It is difficult to describe quite how chaotic the Townends maintenance team are. Between the frequent replacement of our 'property managers', the several weeks it could take between emails, the failure to ever answer the phone, refusal to complete maintenance / share information on the landlord until the council intervened, failure to inform landlord of maintenance issues (once taking several weeks between us telling them about a serious issue and contacting him to discuss...), the black hole that is the 'maintenance property portal'.... I could go on. We eventually gave up and liaised directly with the landlord. A lot of room for improvement, I wouldn't use them again nor recommend to others. I am also very sceptical about any firm who fills their facebook page with positive reviews from their own employees. This would be more subtle, FYI, if they weren't all from the same two-week period.

Rosie · 6 August 2019

★★★★★ 1/5

Facebook

Standard "how much money can we get out of you?" agency. Crazy high fees (so much so that, when I repeatedly complained and threatened to not go ahead, they chopped off £100, which brought the total down to "bonkers" rather than "fucking bonkers".) Eventually my landlord, who was also sick of them, said she was packing them in and would deal with us privately. Avoid - try to deal with a landlord privately rather than fund avaricious companies like this.

Andrew · 15 June 2019

★★★★★ 1/5

Google

Terrible experience. Tried to buy a property through this agent. Initial agent had terrible communication and and personal skills. Manger was patronising. Had a general feel of uninterest and incompetence. Sale fell though, just glad I don’t have to deal with these clowns anymore. Update: after this review, the manger rang up and started shouting at me for posting it......how professional!!

Charlotte · 29 July 2019

★★★★★ 5/5

Google

With the help of regent estate we found a property we could call home Unfortunately we had to move due to circumstances beyond our control and we had to look for a new property which the staff at regents helped with and bent over backwards to find us a new home. any issues we have are always delt with quickly and with minimum fuss and the staff are always friendly and polite and will highly recommend them

STEVE · 29 July 2019

★★★★★ 1/5

Facebook

Please avoid this agency in any and every way possible. I have not had no hot water for three weeks now and they have failed to show any concern or immediate response to the situation. It took 3 weeks for an engineer to come out, only to spend a minute at my home promising the hot water will work, only to have lied. Nothing was fixed, changed or altered. Every time me or my partner contact the agency it takes almost forever to get a straight answer or response from someone and calling the head office is even worse. I have also had no doors throughout a 1 bedroom apartment for over 6 months and although I have asked about this situation, I have been ignored several times; even during winter when a draft had run throughout my home. (needless to state the lack or security, warmness and safety this has caused for me and my family.) For the agency fees, deposits and rent private properties demand, the service is ridiculous and had ruined my first home experience. They show no care for you, your children or lifestyle. Stay clear of this company.

Kia · 18 August 2016

★★★★★ 1/5

Facebook

Would give zero stars if I could, terribly incompetent bunch of agents, total disasters from start to finish of our tenancy as five weeks after checkout we're still waiting for deposit. We rented a mouldy ground floor flat through them for 2 years and all we got told was to open the windows more.... Got ignored for days with any maintenance matter, whether the boiler was broken or toilet leaking, they couldn't care less. Nightmare, never ever again, would rather live in a tent!

Johanna · 8 March 2016

★★★★★ 1/5

Facebook

this company is the pits and I would advise everybody to stay well away ,they have conned my family for 6 weeks, and two days before moving in they said they cant move in, about four hours after paying them 3 months rent . my family have been and purchased all their furniture which is due to be delivered on Wednesday ,I am so angry and am going to consult a solicitor tomorrow , this company should be closed down before they wreck any more peoples lives

Patricia · 22 February 2016

★★★★★ 1/5

Facebook

DO NOT TRUST THESE COWBOYS. Despite agreeing a move out date for my flat with the landlord and Townends, after I moved out, Townends had failed to secure a new tenant (after informing me they had found one). After returning the keys to them I was left with an empty flat THAT I COULD NOT ACCESS and that I was still paying rent on. Do not trust Townends if you value your sanity. 1 star because I can't give them 0. Shocking.

Peter · 2 December 2015

★★★★★ 1/5

Facebook

As communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.

Merin · 17 October 2015

★★★★★ 1/5

Facebook

I was a client/tenant of Townends for roughly a 9 month period after coming from an abroad location. I was treated fairly and adequately up to the point where I was moved into the property and started paying my rent. What one worker would say would be contradicted by another. My example is this, when moving into our property there was a damaged window. Nothing major, but something that would need to be taken care of. Our letting agent said that on our contract that we should not put a date as it would constrict the landlord, so we agreed. After 4 months of no contact from the landlord (whom we've never spoken to), we had to push Townends to get the job done. When speaking with one of the repair agents (sorry I don't know everyone's title), they asked me why I didn't put a time-sensitive clause on the repair, like it was my fault. I was just annoyed by the whole process and felt like I wasn't being respected as an equal. I don't know if this is the reality for every letting agent, but if I were to ever return to the UK I would not really care to work with Townends. I give a 'poor' rating because I do not believe I was treated 'fair'.

Jonathan · 9 October 2015

★★★★★ 1/5

Facebook

It is surprising that this company is still in existence. From all of the negative feedback and poor reviews online, it only further took personal experience to realise how absurd, ridiculous, and unprofessional this company really is. After dealing with 5 different people and sending several emails to both the Egham office and main office accounting the issues we have had nearly EVERY DAY for two weeks, we have gotten ZERO written confirmation of anything. Specifically, we have been dealing with new tenants moving into a property we have paid for. We told Townends a specific date we would move out, and instead a new date was already assumed and confirmed by them without us knowing. Additionally, a move in date has already been confirmed with the NEW tenants, which we were never told of either until after it had been confirmed. However, it was even more shocking that the landlord did not know of this confirmed move in date either! To date, this issue has not been resolved. If it wasn't for the forced rating of "1 star" I would have put "0" or negative if I could. If word-of-mouth proves influential in a companies reputation, I hope it would be this one. A word of advice? Improve your communication. It appears a lot of individual work at Townends (we know, we have talked to a different one every time we call!), so focusing on getting them to talk to one another would be a good start.

Sarah · 7 October 2015