Trusted Agent profile Β· Gravesend, Kent
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317 reviews across 2 platforms
178-182 Parrock Street, Gravesend, Kent, DA12 1ES
Your Move's office in Gravesend, Kent, at 178-182 Parrock Street, is rated 4.7 out of 5 across 317 reviews on two platforms, including 316 Google reviews rated 4.7.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I had a great experience using Your Move recently. There was quick and easy communication and Ella was amazing at getting everything sorted for us so quickly. Would definitely recommend.
Thanks Megan your review is much appreciated
1/5
GoogleHave rented a property via YourMove few years ago. Vacated the property recently and instruction to release the deposit has been issued by our landlord to YourMove. The deposit hasn't been returned back yet. β¦
Thank you for your feedback and I am sorry for the delay in returning your deposit. The process is managed by a different team and the delay was caused by staff absence and a payment that unfortunately bounced back as shown in the email I β¦ More
5/5
GoogleGreat cooperation with Ella and her team, I recommend
Thank you very much for your kind words
1/5
GoogleMy experience with this estate agent has been nothing short of dreadful. After renting and residing in a property for over 5 years, the ordeal we faced upon departure was disheartening. Upon moving into the property, it was in a deplorable condition. Despite our diligent efforts in maintaining it throughout the years, the estate agent and landlord failed to acknowledge our contributions. Upon vacating, we were shocked to find the estate agent supporting the landlord in unjustly deducting unnecessary repair costs from our deposit. Attempts to address the matter directly with the estate agent proved futile as they disregarded our concerns despite our longstanding tenure with them. Frustrated and feeling unjustly treated, we were compelled to escalate the issue to the deposit scheme for resolution. Thankfully, the deposit scheme ruled in our favor, acknowledging the unfair deductions and rightfully returning a portion of our deposit. I urge extreme caution when considering engaging with this estate agent. Our unfortunate experience serves as a stark reminder of the importance of thorough scrutiny and vigilance in such matters. Proceed with caution.
Dear Mrs Ajayi we are sorry you felt the need to express your concerns after your long tenancy with us over the disputed amount of Β£435 from your deposit. The independent adjudicator examined your case and found you liable therefore awarding the Landlord Β£250 for the cleaning and dilapidations, this was unfortunately out of our hands. You otherwise received the deposit back minus this amount. We wish you the very best in your new home.
5/5
GoogleVery supportive during a complicated sale, with frequent communication π β¦
Thank you so much for your kind review! Weβre really pleased we could support you through what was a complicated sale. Keeping our clients updated and informed throughout the process is very important to us, so itβs great to hear you appreciated the communication. Wishing you all the best for the future.
5/5
GoogleIβd recommend Your Move to everybody! They are a brilliant, kind team who are always willing to help and accommodate to anything I need. They are very quick at what they do, I canβt recommend them enough!!! Thank you to all those at the Gravesend branch for everything youβve done for me and my family.
Thank you so much for your lovely 5 star review. We have enjoyed working with you and wish you the very best
5/5
GoogleYour Move Estate Agents were very supportive and patient during my house purchase. Especially with my endless phone calls to them. A lovey team. Special thanks to Courtney and Darren.
Thank you so much all the very best to you
5/5
GoogleAbsolutely brillant, thank you for all your hard work Sacha and Tayla. Always at the end of the phone and they both helped us navigate the sale of our family home, from start to finish.
Thank you so much, Lesley! It was an absolute pleasure working with you. Weβre so glad we could support you through the sale of your family home, it means a lot to hear that you felt looked after every step of the way. Wishing you all the best for what comes next! ο»Ώπ β¦
5/5
GoogleElla was very professional, supportive and friendly throughout this deal. Other staff in the office such as Ula, Wendy and the entire team @YourMove Gravesend were also very amazing.
Thank you so much for the review we wish you the very best
5/5
GoogleTayla and Sacha are the best! Their dedication, expertise, honesty and friendly approach actually made , what we was expecting to be a very stressful experience, a very enjoyable one instead β¦
Thank you so much Lorna for your kind words Tayla and Sacha are a credit to the team and we are so glad they made your sale smooth sailing good luck with the future!! ο»Ώπ β¦
5/5
GoogleWe recently used YourMove gravesend and I can not fault them! Ula dealt with everything very efficiently and quickly. She was a pleasure and very helpful. I would recommend this branch to anyone. And want to say thank you to the team. Easily the best estate agent we have ever used.
Thank you Chanelle for this excellent review
2/5
GoogleWe put our property up for rent after receiving a great amount of reassurance from the team. We were told an ideal tenant had been found and were given reassurance on affordability checks completed. However, the tenants have defaulted month after month, with little support received from Your Move Gravesend branch.
Hi Georgia credit control have kept the Landlord notified through the whole process the Tenant had unforeseen circumstances resulting in the delayed rent. This has been resolved and the rental is all up to date. We always aim to rectify any problems that can arise when renting property as swiftly as possible.
5/5
GoogleBig thank you to the Gravesend Lettings team. They found me my perfect home in less than a week and moved me within 2 days of me seeing it knowing I had to move quickly. I have to say, Ciara was so friendly and helpful keeping me updated. β¦
Thank you for the 5 star review we hope you are enjoying your new home
5/5
GoogleWhoever gave these lovely ladies one star clearly haven't a clue - I'd give 6 if I could. I couldn't have asked for a more personable, friendly and professional experience. Thank you Ciara, Libby and Wendy. I'll be back (not sure what for, i have a new home and a welcome card, but I will be back).
Thank you for your kind comments. We hope you are well and feel free to pop in and say hello next time your in town from Ciara Libby and Wendy
5/5
GoogleNice service with very friendly staff who are very helpful. I wanted to thank Ciara in particular as she assisted with my move from start to finish and is extremely lovely approachable person who answered all my questions without fault. She is truly an asset to the company!
Thank you so much for your lovely review
5/5
GoogleIm so happy with the customer service given by Phoebe in the past week and her colleges It our first home we have started renting and it has been less stressful then i intended so thank you so much
Thank you so much, enjoy your new home!
5/5
GoogleHello Holly Words cannot express how grateful I am for your hardwork to ensure that I was successful with my application. From the point of a very busy person like myself, it definitely seemed a very long journey with repetitive requests, up and downs from what appears to have arisen from the current process at your work place that you had to follow. Your resilience discouraged me from giving up at some point. Well done and thank you once again. Best wishes in all you do W
5/5
GoogleThe Sales team have been very supportive and adaptive to our needs throughout the sale of our house. Always at the end of the phone and willing to help go the extra mile. Highly recommend. Many thanks to Darren, Miroslav and the team. Jean and Lee.
Thank you so much Jean and Lee for your review we are very pleased you are happy with the service received and wish you all the very best. The Gravesend Sales Team.
5/5
GoogleCiara and the team were superstars in helping us arrange a lease agreement that had numerous challenges. The team was very good at communicating the status of the agreement and did everything they could to get any queries from our side resolved. Great service. Thank you
Thank you for your 5 star review so kind of you thank you
5/5
GoogleElla was so amazing , helpful and professional . Thank you , GRACIAS π. From Ms. Blackwood , the Jamaican teacher β¦
Thank you so much
5/5
GoogleMyself and my partner have had a fantastic experience with Tayla and the Your Move team in Gravesend. They have been informative in answering the many questions we have had regarding moving and have brilliant knowledge of local amenities, schools, travel stations and the surrounding area in general, the team have accommodated us really well and the communication throughout has been brilliant. Thank you all for the help so far!
Thank you Kelly for your lovely review its really appreciated
5/5
GoogleThe place is very fantastic about find a new home or find a new property where do u live. I am grateful to I have and I found a new home. All staff members very helpful and very co-operative with us and everyone are coordinated in anytime. Thank you so much for your time and effort to make the best possible outcome happen to us in the last few weeks.
We are so glad to have helped, thank you
5/5
GoogleJoe and Jamie have been absolute professionals right from the very start of my house sale process. Joe has been very accessible, always up-front and just a real pleasure to work with. Couldn't have asked for any more from this great team. A very happy customer. Thank you.PositiveQuality, Professionalism
Thank you so much Arjun! Your beautiful property was a treat to show people round. It's been a pleasure working with you!
5/5
GoogleWe very appreciate all team very hard and great work. Specially thanks for Tayla. ππππ₯ β¦
Thank you so much for your lovely review! We really appreciate your kind words and support. The whole team works incredibly hard, and a special thank you from Tayla as well It was a pleasure helping you, and we wish you all the very best going forward! ππ₯ β¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Gravesend office has 317 reviews across two platforms: 316 on Google, 1 on Facebook.
Your Move Gravesend is rated 4.7 out of 5 across all 317 reviews, and 4.7 out of 5 on Google from 316 reviews.
Your Move Gravesend, 178-182 Parrock Street, Gravesend, Kent, DA12 1ES.
