5/5
Ella was really helpful in the process. making me feel very comfortable all the way through! Canβt thank her enough!
Agent replied Β· 24 June 2023
Thank you for your kind words and five star review

Trusted Agent profile Β· Gravesend, Kent
Verified
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317 reviews across 2 platforms
178-182 Parrock Street, Gravesend, Kent, DA12 1ES
Your Move's office in Gravesend, Kent, at 178-182 Parrock Street, is rated 4.7 out of 5 across 317 reviews on two platforms, including 316 Google reviews rated 4.7.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
Ella was really helpful in the process. making me feel very comfortable all the way through! Canβt thank her enough!
Thank you for your kind words and five star review
5/5
A big Thank you to YourMove Gravesend Team for the support to buy our first house. Best compliments to Tayla and Chloe who handled the whole process briliantly and always went the extra mile to get all completed in a reasonable time.
Hi Alin, we're so glad that we were able to go above and beyond your expectations! We will pass over your positive feedback for the sales team, We do hope we can be of assistance in the future. Take care!
5/5
Great professional service from Emma, whole experience of renting via Your Move was smooth and efficient
Thank you for your kind review! Weβre really pleased to hear that you had a smooth and efficient experience renting through Your Move. Wishing you all the best in your new home, and thank you again for taking the time to share your feedback.
5/5
Thank you YourMove Gravesend on the sale of my property! Your friendly and supportive team were great from the start. The open day you arranged was a success with numerous potential buyers walking through the door. The service throughout was brilliant.
Thank you so much for your kind words Wayne and hope you are settling in well in your new home! Please donβt hesitate to get in touch if you need any help in the future! βΊοΈ
5/5
No question or problem was too small for Tayla, she was brilliant, always kept us in the loop with what was going on and pushing things when they needed it.
Hi Mark thank you so much for your kind words we are very lucky to have Tayla she is an asset to the team! we are wishing you the best of luck with your new home ο»Ώπο»Ώ! β¦
5/5
We were so pleased with the service we received from Your Move. In particular, from Miroslav who helped us greatly throughout the process. From the start he treated us so kindly, allowing us as much time as we needed when originally viewing our property. Other estate agents rush you in and out but he really took the time to answer everything we needed to know, and is such an approachable and down to earth person which is such a refreshing change in the world of fast paced estate agents! Thank you to all at Your Move Gravesend.
Thank you Zarah you were a pleasure to work with
5/5
Sold our house within a week of going live. Darren and his team were extremely helpful throughout the process and I would highly recommend this branch of Your Move. Excellent service throughout.
Thank you so much for the recommendation
5/5
Demi was great in supporting me with moving into my new house. She was supportive and even gave me a gift basket to help!! Thank you Demi if you read this- Elizabeth.
Thank you Elizabeth you have been very lovely to work with
5/5
Your move Gravesend were amazing as first time users of the company, I couldnβt be happier with the service my partner and I received they were kind, helpful & made the whole process easy for us would definitely recommend their services and use them again.
Thank you very much for your 5 star review and your kind words from Your Move Lettings Team
5/5
It's greatest agency I ever had. Always happy to help people and solve all problems. Wendy is so kind and helpful amazing lady. Thank you so much π₯° and all team thank you so much for your kindness βΊοΈ β¦
Ah thank you Kristina for your kind words we wish you all the very best in your new home we are sad to see you go, all the very best to you and the family from the Gravesend Team
5/5
Joe and Jamie have been absolute professionals right from the very start of my house sale process. Joe has been very accessible, always up-front and just a real pleasure to work with. Couldn't have asked for any more from this great team. A very happy customer. Thank you.
Thank you so much Arjun! Your beautiful property was a treat to show people round. It's been a pleasure working with you!
5/5
Excellent service and very smooth process.highly recommended
We sincerely appreciate your 5-star review! Itβs great to know that you found our service excellent and the process smooth. Providing a seamless experience is always our goal. Thank you for your recommendation!
5/5
Ella Marriner and the rest of the team was so helpful and always keeping us updated on the house we are renting making it as smooth as possible it was a pleasure to have met them all definitely a 5star experience
Thank you Winston its been a pleasure to assist you in finding your new home
5/5
Ella Marriner A top ten woman from the Your Move Gravesend agency, I viewed the house, I liked it, and the next day she called me and said that she accepted me to agree the house, with respect and esteem, Francisc
Thank you so much for your kind words
5/5
Wendy and her Team at Your Move, Gravesend have managed my properties very efficiently for several years. She is very professional and has extensive knowledge of the local housing market. Her guidance and support has been invaluable on a wide range of issues faced by landlords and equally when seeking to purchase or sell property in this area. Thank you for your excellent service!
Thank you for you lovely review its a pleasure looking after you all these years.
1/5
Do not apply with them. They are scammers. If you give them deposit for the new property they make you sign a paper so they can keep the entire deposit if you don't pass de references .If you don`t sign the paper they wont consider your application. Those kind off agencies take advantage about lacking of regulation and scam people .DO NOT APPLY WITH THEM .LET THEM GO BANKRUPT.
Good Afternoon Medinat and thank you for your review, we are very sorry for your failed application but must stress we did run this application for one month for you and we did our upmost to secure you, your new home Please note as per our policy, holding deposits are non refundable for failed reference applications, this is the case across many industrys We wish you the all best
5/5
I had a really wonderful experience with Ciara from Your Move Gravesend when looking for a rental property. During the viewing Ciara was incredibly welcoming, open and professional throughout and was quick to respond through email and phone too.
Thank you Hannah for your positive and kind review
5/5
We had to find somewhere to rent as we had a fire at our property. Ciara at the gravesend branch was so professional and supportive. She wend above and beyond to help us find something to suit us and the budget we had. We had never had to rent before and she took time to explain everything.we were very grateful for her support at a time that was very stressful for us Judy and Tony Byrne
Thank you Judy hope you are both well
5/5
This is the second time we have used your move and I have to say what amazing service we received by Ella! Totally professional and very friendly, she made the whole process so easy for us. Ella found us an outstanding home and we couldnβt be more thankful. She is definitely an asset to the company as a whole! Thanks again!
Thank you for choosing us again and for your lovely review
5/5
I've just rented a property from your move estate agent in gravesend. All I can say is I've had an amazing experience with Ella. She's been friendly, supportive and on the ball with the process from start to finish. All I can say is thank you so much for your help and a great experience. You definitely deserve your time off.
Thank you so much for your review much appreciated
5/5
We have just used your move to rent our property which has been great! Demi & Wendy got this sorted and rented out within 2 weeks of putting our ad up We would highly recommend using them, they are so efficient and always on hand to help with anything we need. The process has been so smooth Thank you again to Demi & Wendy for all your support with this :) Mr & Mrs Orenuga
Thank you so much for your kind words most appreciated.
5/5
We were so pleased with the service we received from Your Move. In particular, from Miroslav who helped us greatly throughout the process. From the start he treated us so kindly, allowing us as much time as we needed when originally viewing our property. Other estate agents rush you in and out but he really took the time to answer everything we needed to know, and is such an approachable and down to earth person which is such a refreshing change in the world of fast paced estate agents! Thank you to all at Your Move Gravesend.
Thank you Zarah you were a pleasure to work with
1/5
I gave one star only because there is no option for zero or even minus. By far this is one of the worst companies to deal with. I have placed an offer in September on chain free property and only just completed few days ago. I did not have a good feeling from day one when went to their office to provide copy of my passport for money laundering. There was a man who came to me and said βHi, well done on securing the property I will introduce you to our broker to qualify you . They wanted to βqualify meβ despite the fact that they have seen my AIP and proof of funds already. It transpired with the time that was the office manager Adrian. What a way to greet your customer?... The mortgage broker did not give me much confidence with his knowledge and said he needs few days before giving me βbest ratesβ. Few days later, he called and little do you know gave me some rates , but certainly not the best. When I mentioned to the mortgage brokers what rates I am given already he said he can match those. Needless to say I thanked him for his time and continued dealing with other broker who gave me the best rates. Yourmove, Gravesend never bothered to chase up , the sale with me and very likely the Vendor. The only time we spoke after the sale was agreed was when I asked to see the property again because the tenant supposed to move out. That is in October, and on the day off appointment they forgot about me that I am waiting at the property. I had to call them to ask if someone is coming over or not. The lady Nicola ,was profoundly apologetic as her colleague fell ill unexpectedly so she had to fill in. A call wouldn't go a miss so I donβt hover around for 30 min, again I had to call to see what is happening why is no one coming. The property had tenants at the time when we viewed the property . The property was managed by Your move and when asked for the copy of gas certificate, they said they don't have it. The manager Adrian, decided to "reason with me", whilst talking to me in patronising manner by telling me that we are buying vacant property hence we don't need to see the Gas Safety. I re-iterated to Adrian that we need to see the old Gas Safety which their landlord should have , throughout the tenancy. It transpired that they can't show me one. On their check out report was showing that the CO2 alarm is not working , when questioned that again I was told that I am not buying with tenants , therefore I have no right to ask this question. After nearly 6 months of purchase , very rear contact with the company , initiated always by myself never by them they did have the cheek to ask me for my business. To top it up on the day of completion they did not have full set of keys , no fobs for the property . I understand it should be their Vendor responsibility, but how did they manage the property and moved in the tenant without full set of keys? Only using the code to the block. Very difficult for me to believe in that. Clearly I will never ever do business with them again and would advice you to stay away from this company too. I could write and write and tell you more about it β¦ Still I hope you all got the idea by now. P.S for the Vendorβs and the Landlords , the team did not sale the property . The property sold itself . For me was all about the figures, hence why I stayed around for 6 months . If it was for the service of Yourmove I would have given up on the 1st week .
5/5
Darren was friendly and knowledgeable of the area and made great suggestions.
Thank you Shane and Vanessa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Gravesend office has 317 reviews across two platforms: 316 on Google, 1 on Facebook.
Your Move Gravesend is rated 4.7 out of 5 across all 317 reviews, and 4.7 out of 5 on Google from 316 reviews.
Your Move Gravesend, 178-182 Parrock Street, Gravesend, Kent, DA12 1ES.