Trusted Agent profile · Gravesend
Verified
★★★★★
1,573 reviews across 2 platforms
21A - 21B King Street, Gravesend, DA12 2EB
Robinson Michael & Jackson's office in Gravesend, at 21A - 21B King Street, is rated 4.9 out of 5 across 1,573 reviews on two platforms, including 1,563 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleJust sold a third and hopefully final property threw RMJ, all the staff are so helpful especially Lilly who makes the process so easy and found me my dream home
Dear Andy, Thank you for your lovely comments. We're delighted you had such a positive … More
5/5
GoogleFantastic team, helped us with our sale and purchase. They are always happy to assist and are very professional. If you are looking for an estate agent, look no further. Big thank you to Lily and team. Highly recommended!
Thank you so much for the lovely words, it really does mean a lot to us! Helping you both through your sale and purchase was an absolute pleasure, and … More
5/5
GoogleSpoke to Claudia she was extremely helpful and very informative would highly recommend ⭐️
Thank you so much for your kind words and for taking the time to leave us such a lovely review; Claudia will be so pleased. We really appreciate your support! If you know anyone who is thinking of selling, we’d be incredibly grateful for a recommendation. As a thank you, we offer a Bluewater voucher for successful referrals.
1/5
GoogleWent to see a property was half hour late due to traffic but I kept calling to say we will be running late they did not tell us to rebook and said to be there no later then 6pm we came 5 mins before 6pm greeted by a rude estate agent. I can understand we were late but the attitude was uncalled for. Will not be using your service!
Hi Jas, were really sorry and saddened to hear the above. We always aim to offer the best customer services as our many reviews show. We normally allow a 10 minute window for difficulties in arriving and we accommodated 25 minutes in order … More
5/5
GoogleLillie Mae showed us round 2 properties over the weekend. We viewed the properties with our young children and she was so professional at engaging with us all. We weren’t rushed round and plenty of time to revisit different areas. Lillie was also so courteous to the home owners. Overall a great experience!
Thank you so much for your wonderful feedback! We’re so pleased to hear that Lillie Mae made your property viewings a positive experience for both you and your children. Her professionalism and courtesy are exactly what we aim to provide, … More
5/5
GoogleTammy I can’t thank you enough . Thank you so much for making the whole process so easy and putting me at ease as a first time buyer . Your patience, reassurance , dedication and approach is top notch. Thank you Tammy for helping me secure my first home . I would recommend Robinson ,Micheal and Jackson to anyone . They are reliable, efficient, trustworthy and highly commendable. As a first time buyer , working with Tammy made it so easy . Thank you Tammy Rita
Thank you so much for your kind words, Rita! We’re absolutely delighted to hear that Tammy was able to make your first-time buying experience as smooth and stress-free as possible. Her patience, dedication, and reassuring approach truly make a difference, and we’re thrilled to know she helped you secure your first home! We truly appreciate your trust in Robinson Michael & Jackson, and we’re so glad to have had the opportunity to assist you. Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to Tammy. If there’s anything else we can assist with, please don’t hesitate to get in touch. Thank you again, and best wishes in your new home!
5/5
GoogleErin was fantastic, friendly, professional, and really helpful during the property viewing. She responded quickly to all my questions and made the whole process smooth and stress-free. Highly recommend!
Thank you for taking the time to share your feedback! We’re so pleased to hear that Erin made such a positive impression during your viewing. … More
5/5
GoogleMany thanks to the Gravesend team who have been professional, proactive and supportive during the process of my house sale. Jack, Jo and Mia kept me informed throughout the highs and lows of the sale process. My expectations were managed …
Thank you very much for your thoughtful message and for taking the time to share your experience. … More
5/5
GoogleTammy was amazing, so helpful and efficient, thank you for helping us with the sale of our property.
Dear Emma, Thank you for taking the time to leave us a review. We're so pleased you had a … More
5/5
GoogleTammy was fantastic throughout the whole process. She was professional, friendly, and always kept me updated. She made everything feel straightforward and was always happy to answer any questions. I really appreciated her support and would happily recommend Tammy to anyone looking for a reliable estate agent.
5/5
GoogleJake was very helpful and informative and non pressured during the viewing was a lovely experience
Thankyou for taking the time to share your experience with Jake, we really appreciate the positive feedback. … More
5/5
GoogleThis branch of Robinson Michael & Jackson has been very helpful to me. I have mostly dealt with Hannah and she has helped me immensely setting up viewings at weird times that I could do and facilitating last minute viewings. She has been …
Thankyou for sharing your feedback and experience in dealing with Hannah, she will be so pleased she has been able to assist you. I'll be sure to pass on your kind comments :) … More
5/5
GoogleExtremely happy with everyone at Robinson, Michael and Jackson, with special thanks to Tammy and Jack for their work in selling our property.
Dear Jeffrey, Thank you so much for your review. We'll be sure to pass your lovely feedback on … More
5/5
GoogleJake was great during the viewing 👍 Friendly, knowledgeable, and happy to answer all our questions. Made the whole experience really easy 😊 …
Dear Elijah, Thank you for your kind words. We're delighted to hear you had a great … More
2/5
GoogleL&L have a house to sell. Phoned last week, Robinson Michael & Jackson as we have contacted them in the past and the reviews were good. Nikki was helpful on the phone. People were out, but Andy phoned, 30th Aug. Showed no interest in what I was telling him. "We are very busy", OK. He could "fit me in" in passing Wed 4th. Said I'd phone back, thinking "Never". But I did phone back on Wed. Spoke to another person who said Friday 6th was out but "perhaps" Sat 7th was possible. I said Wed 11th? Ah than depend on a Mr X and a Mrs Y calling him back. OK - he'd email me when it was clear. He never did. Politer, but no interest. Well - L&L has no interest either.
Good Afternoon, I am extremely sorry you felt that we had no interest in working with yourselves, this would have course never have been our intention although we do appreciate your feedback. If this is something that you would like to discuss further or if you would still like to arrange an appointment then please do not hesitate to contact myself directly. We would be more than happy to help. Lily - Branch Manager lily.dowdensmith@robinson-jackson.com
5/5
GoogleLillie Chantry has helped alot during the process of looking for houses, as first time buyers we’re not always sure what we are looking for but Lilly made this process easier by supporting us and being honest. Lilly went above and beyond in taking us around, providing us with possible ideas and pointing out things that may need a freshen up. Lilly was open in answering questions and had very good knowledge of the houses she was showing us. Thank you! Ana & Brandon :)
Thank you Ana for your review, Lily is especially thankful for the kind words! As a team at RMJ we wish you all the best with your future and new home! RMJ Gravesend Sales
5/5
GoogleTammy has been a great first point of contact for us at RM&J. She has been really helpful and responsive, thank you Tammy!
Dear Elise, Thank you so much for your kind feedback. We'll be sure to pass your comments on … More
5/5
GoogleTammy was so helpful and kind !!!
We really appreciate your kind review, thank you! It was a pleasure to assist you, and we’re delighted that you had such a positive experience. If you know anyone looking to sell, we’d love it if you recommended us. As a small thank you, we offer a Bluewater voucher for successful referrals.
5/5
GoogleThe selling process was swift and the communication from Tammy and the team as a whole was on point. Every single viewing was followed up with a call, to relay any feedback. All the viewings were either communicated via email or phone…just …
5/5
GoogleRecently completed a purchase through RMJ Gravesend and honestly couldn’t fault the experience. Tammy and the team were excellent from start to finish. …
Thank you for your kind feedback. We’re really pleased to hear you had such a smooth experience and that Tammy and … More
5/5
GoogleWhat a wonderful experience. All thanks to Tammy who was professional, responsive and generally brilliant throughout.
Dear Lee, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleVery pleasant experience with Robinson & Jackson Gravesend. The team was always polite, professional, and willing to help throughout the process. A special thanks to my Sales Progressor, Jo, who was extremely helpful, and responsive. She kept things moving and did everything possible to ensure the sale progressed as quickly and smoothly as possible.
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear that you had such a pleasant experience with the team at Robinson & Jackson Gravesend and that you found everyone polite, professional and helpful throughout the process. Jo will be especially pleased to hear your kind words. We know how important it is to keep things moving during a sale, so we’re delighted that her support and communication helped make the process as smooth and efficient as possible. Thank you again for choosing us and for your kind feedback. If you know anyone who is thinking of selling or letting a property, we would be very grateful for a recommendation. As a thank you for any successful referral, we offer a Bluewater voucher.
5/5
GoogleAmy was extremely helpful with our house and extremely friendly when picking up our keys.Would highly recommend RMJ gravesend.
Dear Claire, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleTammy has been amazing in what was a difficult move All through she has kept me updated and chased people and remained cheerful and patient. Tammy knows her stuff and coordinated our chain brilliantly Thank you so much Debbie carnell
Thank you so much for taking the time to share your feedback and your kind words towards Tammy. She will be delighted that she was able to assist you throughout a difficult move! Lily & The Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Michael & Jackson's Gravesend office has 1,573 reviews across two platforms: 1,563 on Google, 10 on Facebook.
Robinson Michael & Jackson Gravesend is rated 4.9 out of 5 across all 1,573 reviews, and 4.9 out of 5 on Google from 1,563 reviews.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
Robinson Michael & Jackson Gravesend, 21A - 21B King Street, Gravesend, DA12 2EB.
