M and M Estate and Letting Agents Gravesend reviews

★★★★★ 5/5

Google

Great service. Polite and friendly and. professional .Jacob was excellent. Thank you :)

Michelle · 16 December 2023

★★★★★ 5/5

Google

Thanks to Gregg King who sold my property in under a week. Great service.

Rebecca · 16 November 2023

★★★★★ 5/5

Google

Jacob was amazing and went above and beyond to make sure I could view

Confidence · 27 April 2025

★★★★★ 5/5

Google

I dealt with mainly Carly in the lettings team, as a first time renter she took the time to provide me with all the information and help I needed, I cannot recommend enough! Thank you Carly and all of the lettings Team.

Alexandra · 15 June 2019

★★★★★ 5/5

Google

Mel was very supportive and willing to help me find my first house.

Ani · 17 October 2023

★★★★★ 5/5

Facebook

Amazing service from everyone at M&M, especially Richard. They were professional and so helpful and sold our house very quickly and supported us throughout she whole process. Would definitely recommend!!

Eleanor · 2 December 2021

★★★★★ 5/5

Google

Steph and the whole M&M team have been incredible. They have treated us with respect and kindness through our full tenancy. They have been very open and honest all the way through and we could not have wished for anything more from them. They made us feel like part of the family and we are truly grateful for everything they have done for us.

Stevie · 12 June 2023

★★★★★ 5/5

Google

My parents let a property through M&M as they live abroad. They have had an excellent experience of finding and keeping reliable tenants through them. M&M do a great job of managing the property, keeping both parties informed and happy. Whenever I have spoken to anyone at M&M they are always so friendly and efficient, if only all estate agents were like these guys!

Amanda · 12 June 2023

★★★★★ 4/5

Google

Really nice and polite lady,Gemma. Was really helpful and accepted me and my daughter even that I'm a single dad. But....unfortunately we didn't get that property which are still in our hearts. Unfortunately,people judge you what you are doing and where you working and not who are you in real time. It's really sad. But in all,service was good from Gemma. Thank you

Mr.Arnold · 12 June 2023

★★★★★ 5/5

Google

Our experience with M&M, whether letting or selling one of our properties has always been excellent. They go above and beyond in all aspects of their service and we have no hesitation in recommending them to family or friends. We deal with and have dealt with most members of staff over the years and each is highly professional so no names necessary!

Karen · 12 June 2023

★★★★★ 5/5

Google

Richard helped me all the way through. He went the extra mile his customer service was excellent. His been brilliant. He always kept me updated. He provided excellent service. Because of him the process was so efficient and I am very happy and definitely will use him again and recommend him to my family and friends.

Yusra · 14 November 2023

★★★★★ 5/5

Google

First time landlord who entrusted my former home to the lettings team at M&M. Most important to me was zero stress and no extra work. The team at M&M made everything easy and are fully managing the property for a competitive rate. The property was let very, very quickly, to a suitable tenant and for over the asking price. I would happily recommend to other landlords looking for a fully managed service.PositiveProfessionalism

Hannah · 12 June 2022

★★★★★ 5/5

Google

The whole process was efficient, professional, and stress-free. Richard dealt with everything from arranging with my tenant for the photos and viewings, all the way through to completion. Dialogue and communication was exceptional throughout. I would highly recommend M and M's to anyone who is looking for help buying or selling a property and will definitely be using them again.

Ross · 17 July 2023

★★★★★ 5/5

Google

I recently moved to Gravesend a year ago and I am a tenant with M&M lettings. I’ve got to say that I have been overwhelmed with the care and attentiveness the team have for looking after not just me but the property too. No job great or small is an issue for them and the team are incredibly on the ball which has made life easy for me. Stephanie slade is one of the letting managers at Gravesend M&M, and she definitely deserves to be recognised for her continued work. Stephanie has many years experience in the letting industry and after a thorough inspection of my property recommended that new flooring be put down throughout, bathroom/kitchen/stairs/living room/bedroom etc this definitely pleased me as it was rather old. The point is if you don’t have someone like Stephanie at M&M looking after these little things for you as a tenant then you don’t feel valued as much and that is why I think she does a great job for them.

Gary · 14 June 2020

★★★★★ 5/5

Google

I am a tennant and have been with M&M for 6 months. From the start I had good experience with the team. However, the good experience did not stop there. Property management team with Stephanie Slade in particular have been very helpful and effective. Any issues i have log on, has been dealt with straight away and results are above of what I expected. I am certainly not going to move any time soon and even if I had to I will stay with M&M. Thank you team.

Jana · 12 June 2020

★★★★★ 5/5

Google

M&M manage my property and they have been prompt, professional, friendly and supportive. Stephanie Slade in particular who is the property manager for M&M has been very helpful and effective. She called me after a tenant reported an issue and discussed the responsibilities of both the tenant and landlord and gave me advice on the best way to resolve this issue. She is proactive and helpful and trust that my property is being well looked after. I would recommend using M&M and allowing them to manage your property if you need peace of mind.

Nigel · 12 June 2020

★★★★★ 5/5

Google

Great, friendly, helpful, timely customer care through out the entire sales process. Hands down best experience from an estate agent. We recommended M&M to family member and they received same excellent service and house is now sold.

Paul · 25 September 2024

★★★★★ 5/5

Google

M&M at Gravesend have been excellent in trying to sell our house in a difficult time for the housing market. Richard & his team have clearly worked really hard to find buyers, have been friendly & courteous as well as efficient. We would recommend them to anyone seeking a really good estate agent.

Rob · 14 November 2023

★★★★★ 5/5

Google

From the very start when Richard came to do the valuation, to Melanie who arranged the viewings through to Francesca who dealt with all the issues leading to exchange .. we have received an amazing seamless service. Thoroughly professional however amazing warm and friendly at the same time - we cannot recommend you all enough

Tracey · 15 September 2023

★★★★★ 1/5

Google

I must say I am very disappointed with their service especially with regards to attending to the needs. I met the back communal garden with broken bottles and lots of dangerous items which I brought to their notice, but nothing was done, and despite the fact I explained the health and safety issues around this to them, with insects flying into the room because of the appealing state of the garden, they obviously did not see a problem with that until I had to pay someone to clear all the mess by myself as I was so scared of the hurt that could come from the state of the garden. In spite of that experience, they still made deductions from my deposit for a stain I met in the house and a bath mastic stain that occurred as a result of tap leakage I reported to them that increased my gas bills and took months before they finally came to repair. The house itself I'd say was ok but the managers (M &M) were definitely not up to the task as much as they profess on their website and I would definitely not have anything to do with them or recommend anyone to use these agent after this. I was told to dispute these deductions which I would as I have lost enough money to them already from these and other means and I am not willing to let a penny go anymore☹️☹️

Oluwafemi · 15 June 2019

★★★★★ 5/5

Google

We have used M&M Property Estate Agents for over 15 years to let our properties. The service has always been outstanding, the team have expert knowledge on letting and managing properties and are always happy to help. They have gone the extra mile to help us with any concerns that we have had, even when the property has been let via another agent. The main difference between M&M and other letting agents is the first class customer service provided, you are always able to contact and talk to the same person, calls and emails are always promptly responded to. Thank you M&M!

Sukhwinder · 13 June 2019

★★★★★ 5/5

Google

Trying to find the right property was really challenging. We had viewed properties via other letting agents, but M&M was by far the best. Such a lovely, professional group of people. On the day we collected our keys, we were presented with a moving in card and gift, which was lovely, thank you.

Kerry · 15 September 2023

★★★★★ 5/5

Google

Very polite and friendly. The agent I spoke to was very positive. This letting agent is one of the best I have ever dealt with. The staff are friendly and genuinely want to help.All of my questions have been answered quickly and I would recommend them to anyone.

Sandra · 16 December 2023

★★★★★ 5/5

Google

I have interacted with more than one staff member at M&M and love the consistency in service across staff members. I have in particular had a lot of help by Stephanie, she is personable and professional and I have felt particularly supported by her and was impressed by her willingness to help after having moved home during the COVID - 19 Pandemic. She deserves to be recognised for her quality of service and commitment!PositiveResponsiveness, Professionalism

Leah · 25 August 2020