M and M Estate and Letting Agents Gravesend reviews

★★★★★ 4/5

Google

Staff is very friendly and helpful. I am very happy by their service.

Mandeep · 18 June 2025

★★★★★ 5/5

Google

We have worked for M&M estates for many years helping them keep their tenants gardens neat and tidy. They are all brilliant team members there and all go above and beyond to help anyone out.

Out · 23 August 2024

★★★★★ 5/5

Google

We just wanted to write to say thank you for all your hard work and efforts in the successful sale and purchase of our new home. In particular we really appreciated all your advice and guidance throughout the process. The speed at which you found a buyer, getting four offers in just a few days was really impressive. Your team were really efficient, professional and supportive and the whole process was completed in just 11 weeks. Please pass on our grateful thanks to all your colleagues.

Duncan · 15 June 2018

★★★★★ 5/5

Google

We rented a flat through M&M for a number of years and have nothing but positive things to say about this family-run, friendly business in Gravesend. We had some terrible experiences with other agents, particularly large chains but our experience with Sarah, Chris, Gemma and the whole team at M&M has been great. Would happily recommend for those who are looking for a truly personal service from a team who know their business and local area very well. It's great to see an independent, local company working hard to do well in Gravesend! Keep it up guys!

The · 13 June 2018

★★★★★ 5/5

Google

Wonderful team and are very quick to resolve any issues. I’ve never had any problems and always recommend them to friends and family.

Lauren · 14 June 2023

★★★★★ 5/5

Google

We were really pleased with the support from the whole team. Very professional from start to finish on the sale of our house.

Msrk · 14 June 2023

★★★★★ 5/5

Google

Very good company to deal with. All safe are very helpfully and accommodating.

Michael · 12 February 2024

★★★★★ 5/5

Google

Been dealing with this company for nearly three years now with no issues at all.Very prompt in dealing with things and a pleasure to work with. Stephanie sorted a recent issue out same day and with minimal fuss. Coudn't recommend them more .

Steve · 14 June 2020

★★★★★ 4/5

Google

Firstly I have to say that no one gets 5 stars, although these guys were close.. my house sold finally after the first buyer dropped out, although not the fault of Lindsey or her team, they seem to take it personally and worked so hard on finding me a buyer quickly so my chain didn't fall through. What a stressful time it was but made so much easier by sharing the pain with them. Hope you enjoyed the chocolates!!!!

David · 15 June 2018

★★★★★ 1/5

Google

I would say a bunch of liers down there... Was there for a property n also informed them need to move in as soon as possible... on Thursday They said it will be done on Monday then i kept calling then to check whats happening with my documents they kept sayng its under process.. And it took them nearly 3 weeks. Today morng they call me and inform me that my referencing has fail n they wuld not return my money back ,where as in the beginning they said if u fail the money is refundable And she also told me to keep the receipt incase u need they refund. This female was sooo rude from the beginning as if she owned the company and no care to the coustomer.... Guys be carefull before you step in there.....

Aliya · 15 June 2017

★★★★★ 1/5

Google

I am trying to contact with m and m for two weeks now. Most of the times they saying the letting team are busy and they promise me a call back. They never called me back, furthermore when I call them back, the viewing of the property which I am interested is fully booked! How comes, and why nobody phoned me up to put me in the queue? As a foreigner (lives in Uk for 5 years and speak english reasonably good) I feel some discrimination on the phone. I have really good references, and I was never late with any payment, I still dont know why they treat me like this. Dont recommend them at all.

Attila · 15 June 2017

★★★★★ 1/5

Google

I rented a property that was managed by M&M. I must say that i would not advise any landlord to allow their property be managed by them as they are definitely not a good representation of the property. Specifically, I spoke with Sarah on the phone who was EXTREMELY rude to me, left me shocked and scared by the organization. I am livid. I went in and discussed with others and although i got a half hearted apology and also demanded a written apology in the post, I believe it is necessary to put this on here. This behavior is unacceptable. If the staff are not properly trained, then it is NOT okay to represent landlords.

Joel · 15 June 2017

★★★★★ 1/5

Google

Absolutely appaling service. Having used M&M for 3 years, we had a 2 leaks in our apartment which they didn't fix, which was brought to their attention 2 1/2 years ago. Countless phone calls with a "I'll get back to you as soon as possible" with no call back.. Having left the apartment now to move into a house, M&M are still a nightmare as usual.. 3 weeks worth of phones calls now asking about getting our deposit back, each time promising to call back, and they never do! None of them seem to update each other about anything, so nobody knows what's going on. Ridiculous.

Em · 15 June 2017

★★★★★ 5/5

Google

An excellent experience throughout the entire sales process. Communication from every member of staff was superb, and I would highly recommend M&M.

Ann · 14 June 2023

★★★★★ 5/5

Google

From the initial valuation to the final sale I was more than happy with the way I was kept updated. 10 out of 10 for the whole team @ M&M Estate & Letting Agent.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 August 2021

★★★★★ 5/5

Google

Been a tenant for nearly 4 years. I have always had 1st service from Stephanie. Long may it continue. 😁 …

Paul · 14 June 2023

★★★★★ 5/5

Google

Great team! Stephanie in particular is an absolute delight! She was quick to respond and was extremely helpful. Highly recommend M&M!

Nina · 14 June 2023

★★★★★ 5/5

Google

Jacob. Is highly professional and knowledgeable. He provides an excellent service. Highly recommendable.

Harjit · 16 December 2023

★★★★★ 5/5

Google

Always polite and easy to communicate with, I feel my property is in safe hands with M and M.

Louise · 14 June 2023

★★★★★ 5/5

Google

The whole team was super lovely and helpful from the first viewing to moving in.

Arne · 17 September 2023

★★★★★ 5/5

Google

Yes, thank you very much for your help

Tomasz · 14 February 2024

★★★★★ 5/5

Google

One of the best Estate Agents in Kent. Friendly staff and efficient service guaranteed at all times.

C · 14 June 2023

★★★★★ 5/5

Google

Jacob, many thanks for fantastic service being so nice and polite and so professional adviser!!!

Daniel · 19 July 2023

★★★★★ 5/5

Google

I’ve been working with M&M for the last 5 years now and found them nothing but professional I have recommended them to family and friends and heard nothing but great feedback thanks for your continued support a good team.

Adam · 15 June 2019