Trusted Agent profile · Grantham
★★★★★
212 reviews across 2 platforms
23 Watergate, Grantham, NG31 6NS
Pygott and Crone's office in Grantham, at 23 Watergate, is rated 3.9 out of 5 across 212 reviews on two platforms, including 109 Google reviews rated 4.7.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleWe have just purchased a lovely property through Pygott & Crone. We were extremely impressed with the courteousness and professionalism from all the staff with a special mention to Simon who kept us informed of progress throughout the chain. Also a special mention to Demi who was very patient in answering many of our queries. We would not hesitate in recommending Pygott & Crone to anyone buying or selling a home.
5/5
GoogleWe would highly recommend Pygott and Crone Grantham, we had outstanding communication with Demi who has helped us with our buying process and who has been the driving force through getting our property as swiftly and efficiently as possible. If we were to sell again we would sell through Pygott and Crone. Demi has been so helpful, lovely and approachable super easy to ask questions and more than happy to help. Thank you so much for everything, we really appreciate all your hard work!
5/5
GoogleMy wife and I have just completed a sale and subsequent purchase through Pygott-Crone. Tom was our first point of contact and he was very helpful, he listened and understood what we were hoping to achieve. We were aided by Tom and the … More
5/5
GoogleLuke came round to value our home and also carried out the viewings, which was such a big help. Demi and Tom were absolutely fantastic throughout the whole process, always friendly and professional, and Mark has been brilliant too. We couldn’t have asked for a better team to work with.
5/5
TrustpilotHighly recommended
Aiden went above and beyond, providing an excellent service for a property being prepared for auction. His communication skills were excellent by keeping me fully informed throughout the process.
5/5
GoogleAs first-time home buyers, we were incredibly impressed with the service we got by the Pygott Crone estate agents, especially Demi. Her professionalism, dedication, and attention to detail were truly remarkable. Demi took the time to understand our needs and preferences, ensuring we viewed properties that aligned with our requirements. Throughout the process, she kept us well-informed, providing regular updates and addressing any concerns promptly. What stood out the most was Demi's ability to make us feel at ease, even during stressful moments. Her expertise and guidance were invaluable, ensuring our first home-buying experience was smooth and enjoyable. We cannot recommend Pygott Crone and Demi highly enough. Their exceptional service and genuine care for clients set them apart. If you're looking for a new home, they will undoubtedly provide you with the best possible experience.
5/5
GoogleWe completed on our purchase in May after only putting an offer forward end of February. Right from the start of the process Mark & Demi were so professional and nothing was too much to ask of them. Mark was so reassuring in answering all … More
5/5
GoogleDemi and Thomas at Grantham were professional, helpful and always there when you had a query. Demi dealt with our sale, without Demi the sale would not have taken place. A true star from start to finish.
Really great to hear, thank you for your lovely review. We wish you all the best for the future.
5/5
TrustpilotCannot fault, would definitely recommend
We had previously tried two other estate agents to sell our deceased mum’s property and had very few viewings and were not impressed with their lack of contact with us. However from the first meeting with Davis we were very impressed with the service from Pygott & Crone. We had viewings booked from the very first week and he was in regular contact with us to keep us informed about the current market. Once we accepted an offer they remained In regular contact throughout the sale process. We cannot fault the whole team and would definately recommend them to family & friends in the future.
5/5
GoogleThank you so much to Luke and his team at Pygott and Crone. From start to finish they made selling our property absolutely seamless, nothing was ever too much trouble and the team were always available to help us. Thanks again!
1/5
TrustpilotI wasn't going to write a review but…
I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.
5/5
GoogleI cannot praise Tom from Pygott & Crone Grantham enough for helping me with my move I cannot comment on how well they market and sell properties as I was a buyer, but selling your property is only a tiny fraction of what has to happen to get a move over the line. Despite being the estate agent for the vendors he was always willing to get through to my solicitors and move things along, manage expectations and getting us a successful exchange. He is patient and does what he says he will, which in my experience isn't always the case. I would highly recommend them.
Thanks for your great review and recommendation, we've passed it on to Tom and he is really pleased.
5/5
GoogleLuke, Demi, Tom and team are super professional and brilliant people to work with. Honest, trustworthy and great proactive comms throughout process. Would strongly recommend. thank you
Thank you very much for your review and recommendation. The team are really pleased to hear your feedback.
5/5
GoogleThank you so much to Demi at Pygott and Crone for being so unbelievably helpful! We couldn’t have had any more help for our first home and she helped make the process so much smoother and took so much stress off of our shoulders! Demi went out of her way and had contact with all the relevant people which made chasing things 10 times faster. Not only did she help with the whole process but she made sure we were the first and only viewing on our new home as she knew exactly what we were looking for, this just makes the feeling of using Pygott and Crone a lot more personal. Everyone else in the Grantham branch were always so friendly and helpful too. Will definitely be using Demi again in the future when our next move happens! Couldn’t recommend more :)
5/5
GoogleExcellent mortgage advice and Tom was super helpful with the whole buying process. Nothing was too much and always available to advise and guide us along the way. Highly recommend.
Thank you for your lovely review, we wish you many happy years in your new home
5/5
GoogleExtremely helpful staff in the Grantham branch. Beth went above and beyond to make sure our sale & purchase went through although there was others in the chain delaying this she and her team at pygott Grantham were amazing and made it all happen in time for us, helping everyone in the chain as much as they could. Tom and Adam were so helpful from day one of our search for our family home, always calling with a house to view and also the reason we sold our house with pygott because they helped us with anything we needed and before any money was involved- genuine people. The solicitors they recommend Howells have also been great and they all worked well as a team to make things happen as quick as possible. I couldn’t thanks the guys at the Grantham office enough for always taking the time out of their day to help.
5/5
GoogleWe purchased a property through P&C Grantham. From the onset we felt that we were given as much attention as their vendor’s clearly were. Calls were always answered in a timely and informative manner and nothing was too much trouble, including the numerous viewings we requested. Despite some difficulties towards the end of our purchase, Beth and the team went out on lim in an attempt to get them rectified! We never felt as we were ‘just the purchasers’ and our satisfaction was a genuine and important part of the, sale and purchase, to everyone at the P&C office in Grantham.If we were to re-sell we would deff appoint them to sell our property! Thank you all!
5/5
GoogleOur sale was passed to Simon to support due to complexities and time pressure. I can safely say that without Simon, we would not have completed in time. He was fantastic and provided regular clear updates while keeping us grounded on the reality of this type of move. Thank you Simon!
5/5
TrustpilotWe received a fantastic service from…
We received a fantastic service from Joe Mckue and the team at Pygott and Crone (Boston branch). The dedication, professionalism and service we received was outstanding from start to finish. Joe ensured we was kept up to date and informed on every aspect of our sale and purchase. Knowing that Joe had everything in order helped make a smooth and hassle free process. Thank you Pygott and Crone and more importantly thank you Joe Mckue.
5/5
GoogleDemi was fantastic, kept us in the loop and really helped when our solicitor gave a less than satisfactory service! Would use them again for sure!! Thank you
Thank you for your review, we've passed your feedback onto Demi
5/5
TrustpilotBinac Van Tonder
I dealt with Binac, mortgage advisor.
1/5
TrustpilotPoor Service
Contacted Pygot Crone Holbeach to arrange a viewing of a property we were interested in. Told someone would call back. No call back. Called again and again told someone needs to call back. Again no call back. Called again and was told the property was not on the market the owners were ill and taken off the market. Checked a week later and still on their website and on Rightmove. Called and was told the property was sold. A few days later when my partner called was told the owners were poorly and had been taken off the market for a few months. Also sent 2 emails enquiring about this and another property no response.
5/5
TrustpilotThank you for the excellent service pre and post sale
Purchase needed a swift turn around- viewed property and had an offer negotiated with vendor to include a chain break within 4-6 weeks. Progress kept on track and were ready to exchange in week 4. Agreed to buy on 29th April and moving 13th June. Thank you for the excellent service pre and post sale.
5/5
GoogleFrom start to finish five star service We used Pygott and crone to buy our first house. Mark the mortgage advisor was brilliant and very helpful and he made the whole process as easy as possible . Demi, Alisha and Thomas were amazing with keeping us updated with the progress and chasing the solicitors for information. Overall I don’t think they could have provided a better service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pygott and Crone's Grantham office has 212 reviews across two platforms: 109 on Google, 103 on Trustpilot (across the whole business).
Pygott and Crone Grantham is rated 3.9 out of 5 across all 212 reviews, and 4.7 out of 5 on Google from 109 reviews.
Pygott and Crone Grantham, 23 Watergate, Grantham, NG31 6NS.
