Trusted Agent profile · Grantham
★★★★★
213 reviews across 1 platform
2 Watergate, Grantham, NG31 6PR
Connells Lettings's office in Grantham, at 2 Watergate, is rated 4.3 out of 5 across 213 reviews on 1 platform, including 213 Google reviews rated 4.3.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently used Connells for a move to a new home in Grantham. A gentleman called Liam Fish dealt with us and he was nothing but professional. All of our queries were answered quickly and promptly, and he made a stressful time feel like a breeze. I highly recommend using Liam to find your new home, he's exceptional at his job. Thank you very much Liam, and thank you Connells!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI have sold & bought many properties in my time & have never encountered anything quite like them before, not professional & certainly not responsive, a week after making an asking price offer on a property they are marketing, being told they would get back to me i am still waiting for a call . I have made several calls to this office to find out what is going on & still no answers . Good luck to anyone deciding to use there services because personally i wouldn't recommend or touch them with a barge pole !!! Had to give 1 star but they dont even deserve that in my opinion.NegativeResponsiveness, Professionalism
1/5
GoogleAbsolute shambles! Do not fall into the trap. We put our property on the market with Connells last year. Emma our "Estate Agent" was very convincing and purasaded us to market the house with Connells. After the initial visit and after we paid for extra marketing, Emma disappeared. Over a 6 month period we had a maximum of 6 viewings and minimal communication throughout. Our house was not published on social media as promised, nor did we receive the brouches on time. The photographer even arrived on the wrong day, without the Estate Agent, Emma promised she would attend to take photos with the photographer. Staff at the branch were rude and aggressive. Their focus seems to be selling mortgages using outdated, sleazy sales tactics. These guys would sell their nan for commission but strangely enough have no real motavation to help sell your property. Our house funnily enough sold within 4 hours using Purple Bricks...NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSimply an awful experience due to incompetance, mis-management and utter disregard of the customer. A catalogue of mistakes, errors, and the ineptitude of unsupervised inexperienced staff has left myself and my tenant inconvenienced and distressed, and myself out of pocket. The inventory was done whilst we stiil had contractors in the house, and was prejudicial to both myself and my tenant. It simply wasn't worth the paper it was written on. We have had to do own own inventory. (This cost £245.00 by the way). Incorrect email addresses, telephone numbers, extremely poor communications and the final insult was that my tenant was erroneously directed to send the first month's rent to Connells and not to me. This took a number of days and a lot of phone calls to rectify, and my rent was forwarded to me with a huge deduction which has not been explained, and for which I have had no invoice. My honest recommendation is that I cannot recommend this agency, at all. It has been stressful, and the whole thing just seems like sharp practice. No wonder these businesses have such a poor reputation. Beyond disappointing, it's been awful.NegativeProfessionalism
5/5
GoogleI would like to say that all the team at Connells (Hannah, Julie, Chris, Liam, Laura and Sam) Grantham have gone above and beyond when it comes to marketing my property, whenever I have had dealings with them at their office they have been kind, courteous and more than accommodating. I wish to ask that anyone reading these reviews consider that whilst negative reviews maybe left unfortunately this is a market that's so unpredictable because human nature is involved and we cant predict if they will buy our properties or just how quick they will go when it comes to buying our properties, we can't always be lucky. Having worked in a sales background myself I know just how fast paced and harsh things can be so I know just how demanding things can get so give these people thought before you leave your reviews, be patient with this amazing team, let them do their job, because I can assure you that this has been nothing but plain sailing from start to now to date for me.PositiveResponsiveness, Professionalism
5/5
GoogleVery impressed with Laura Willets who came to value our property today, her explanations were comprehensive
4/5
GoogleLaura was passionate and exceptionally friendly and helpful. I have confidence in her promises to support me through the process of selling my home.
5/5
GooglePhillip helped me buy my new home .Phillip was key in securing my home and with out his help I'm not sure I would have had a positive outcome .Thank you for your help Phillip and team .
5/5
GoogleRecently sold my property with Connells. Phil and the team are very helpful with any queries and professional. Thanks to Phil, Julie and Jake for making our house move as smooth as possible!PositiveProfessionalism
5/5
GoogleIf there was 6 stars I would of ticked it professional and very lovely person couldn't fault her Laura was perfect
5/5
GoogleLaura was extremely polite and knowledgeable in the local market. We were very pleased with her presentation.
5/5
GoogleLaura has been a pleasure to deal with and I felt completely at ease. Would highly recommend without a doubt
5/5
GoogleReally great visit from Laura Willets, Senior Instructions manager. Really informative, took us through all our options and how Connells support both buyers and sellers. Would definitely recommend. Booking the appointment was also really easy with Julie being really helpful, as she has been on the 3 occasions we have dealt with Connells. Thank you.
5/5
GoogleJames Le Pla from the Grantham office. He has been fantastic, understood what we wanted, been so patient and always with a smile. He just took the time to really invest in our home journey - wasn't pushy, looked for options and solutions. I cannot recommend him enough. If you are on the home hunt - call & ask for James - you won't be disappointed.
5/5
GoogleI recently bought a property through Connells. Julie dealt with the sale and Erica dealt with the rental side of thing alongside Daniel. Such an easy transaction and they dealt with everything for me. Great teamwork and looking forward to a long business arrangement together. Thank you all
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear Julie, Daniel and the rest of the team helped you with great service. If you ever require anything else from the team, we will be more than happy to help.
5/5
GoogleLaura is polite and thoroughly professional.
1/5
GoogleDisgusting and very unprofessional. Ladies at Lettings section are non polite. Always misguide prospective tenants and not transparent. Don’t go with them.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great experience using connells . It was an all inclusive process from beginning to finish. The team at Connells were extremely helpful during the whole process . Big thank u to Julie, Finn, charlene, Liam n Chris. Particularly grateful n thankful for Chris, mortgage manager, who was always willing to answer our questions, and keep us up to date. Thank u .
5/5
GoogleConnells did what they said they would do ! Erica was fantastic , really looked after me ,now she’s looking after my property, thanks Erica ! Definitely go with Connells !
1/5
GoogleConnells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left us with an unsecured property (broken back door lock) for in excess of 7 weeks. Despite persistant emails & calls chasing the matter, Connells repeatedly demonstrated a complete lack of customer care, efficiency, or time management. Now at the end of our tenancy, Connells have resorted to deception relating to the bond/deposit paid for our tenancy - though due to their complete lack of attention to detail & inability to understand basic math, we have emails to show their failings. As we were going to be a pet household, we notified Connells at the start of our tenancy that we had 2 dogs. They told us this was fine but we would have to pay a £100 extra fee for a deep clean to be undertaken when our tenancy ended. Despite us reminding them of this on several occassions in the run up to our tenancy ending (without them questioning it)- they then claimed this was not the case and the fee was simply a £100 per pet payment, and not for a deep clean. This is just one example of the fraudulent activity they indulge in- for their explanation to ring true we would have been charged £200 extra as we stated 2 dogs on our application, but this was simply not the case - only £100 was charged. They have now tried to charge us again for a deep clean. This is a blatant lie by Connells Grantham and is a perfect example of how they treat their customers. Sadly, the negatives surrounding this crooked letting agents do not end there. At the end of our tenancy we did leave a small number of personal possessions at the property, and both the front and back gardens needed work carrying out on them to bring them upto a reasonable condition. We fully understood and accepted this & rightfully this work should be deducted from our deposit. However, Connells went on to claim the full deposit would be withheld as the property was not clean (untrue- we left the property in a good condition ensuring all floors were cleaned, rooms were repainted to erase any marks, windows cleaned, kitchen cleaned etc.) In no way could it be justified that the £1300 deposit should be withheld in full. Unfortunatly, Connells Grantham have been consistent in one area - that being poor customer service - so we are now pursueing them via legal means as they have shown no attempt to resolve this matter in a professional, honest, and fair manner. There are a wide choice of lettings agents available in Grantham and I would stongly encourage anyone looking to rent a property to avoid the Connells branch like the plague. We were always very careful to conduct our contact with Connells via email soon after beginning the tenancy due to their tendancy for failure. I will now use this information to publicise my review of Connells Grantham on the net to try and save others from a similar experience. You have been warned - please don't make the same mistake that we did. Avoid.
5/5
GoogleFirst time renting out a property but its been seem less and friendly! Well done to Erika and the team at Grantham..
5/5
GoogleGot our keys Friday to our new house, dealt mostly with Erica, she was absolutely fantastic from the word go and we wouldnt have this place if it wasnt for her! She kept us well informed and was always communicating, cant thank her enough!
Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleOur letting agent was Sam who is incredibly supportive and informative. All the proccess went fast, stress free and smoothly with his help. We have been updated daily by Sam and he answered all of our questions.We are very satisfied with his work . Thank you, Sam you are brilliant!
1/5
GoogleHad a horrible and stressful experience with the manager Tam. The worst customer service I have ever experienced anywhere in my life. I do believe there have been other complaints made about him also. When the agent is managing the property as well as letting the property this is not a great feeling when you sign up for a new place. You would do well to replace him.
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