Pacitti Jones Grangemouth reviews

★★★★★ 1/5

Trustpilot

My husband and i had put in a bid for a…

My husband and i had put in a bid for a lovely little bungalow which went to a closing date. We were confident our bid was fair. when we were called back by the estate agent we were told that our bid was the highest but that it hadn't been accepted due to the owner knowing someone in the street who knew someone who had offered slightly less..... I was of the understanding that all bids were secret bids . I now feel that myself and 5 other poor unsuspecting bidders have been used to up the sale value of the owners house.

Carol · 4 September 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Highly recommend, from start to finish, the service was truly excellent and highly professional.

Kumar · 11 July 2026

★★★★★ 5/5

Trustpilot

From start to finish communication was…

From start to finish communication was very good and the few ‘bumps’ along the way during the sale process were dealt with quickly and very professionally. No hesitation in recommending.

Sarah · 19 February 2026

★★★★★ 5/5

Trustpilot

EXCELLENT LETTING AGENCY SUPPORT FROM JENNIFER @ PACITTI JONES!!

Our recently formed Ltd Company, was seeking our first buy-to-let property and received first class Letting Agency support from the outset, from Jennifer McMillan, Pacitti Jones Letting Manager.

DC · 8 February 2026

★★★★★ 5/5

Trustpilot

Great and easy flat sale with Pacitti Jones

Sold my flat in with Pacitti Jones Dennistoun.

SM · 2 July 2026

★★★★★ 5/5

Google

After putting my father's house on market with pacitti jones I was contacted by karri Henderson saying that she had taken over the sale of my father's house from one of her colleagues. Bearing in mind she had only worked with the firm for …

Allan · 14 August 2025

★★★★★ 5/5

Trustpilot

Excellent support from Pacitti Jones…

Excellent support from Pacitti Jones when we were dealing with our late Mothers Estate and the sale of her Property, would highly recommend their services.

Diane · 12 February 2026

★★★★★ 5/5

Trustpilot

Excellent Service - Nicola Donnelly

I cannot recommend Pacitti Jones highly enough. Nicola Donnelly provided outstanding support while dealing with my mum’s estate and the sale of my parents’ home.

Jacqueline · 11 February 2026

★★★★★ 1/5

Trustpilot

Beyond Incompetent

Unfortunately we were linked to Pacitti Jones solicitors via the buyers of our house. 4 times our move date was cancelled due to the neglect of their conveyancer (Shawlands branch) Wrong loan amounts, not requesting deposit in time, not instructing for deposit to be paid by chaps, requesting documentation (council tax bills etc) on the eve of the 4th date of move and then asking for factor documents (which were sent 5 weeks prior) at midday on the day of the move after advising the funds would be released in the morning having booked removals in the interim. Absolutely unacceptable to this to people.

Ally · 6 February 2024

★★★★★ 5/5

Trustpilot

Smooth and Helpful First Time Selling Experience

We had a really smooth experience with Pacitti Jones!

Alison · 29 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from the Pacitti…

Excellent service from the Pacitti Jones branch in Dennistoun.

Dave · 25 April 2026

★★★★★ 5/5

Google

Buying a property remotely when you are living abroad is never going to be easy, particularly when complications and delays emerge. Without the help and support we received from Karri Henderson at Pacitti Jones Grangemouth it could easily …

Gordon · 14 June 2025

★★★★★ 1/5

Trustpilot

It is unfortunate that Pacitti Jones is…

It is unfortunate that Pacitti Jones is conniving with landlords who leave old items in their house and will rather dupe tenants through frivolous claims after tenancy, to ensure that tenants' deposits are delayed from being returned, making claims for cleaning a house that was cleaner than handed and claim for damages that pre-exit the tenants stay in the house.

Yomi · 12 August 2024

★★★★★ 1/5

Google

Unprofessional. Submitted an offer on a property and was strung along for weeks without a response. Said the seller had issues with where they were moving to so needed more time. Then, without warning, was told the seller had accepted …

Chris · 14 April 2025

★★★★★ 5/5

Trustpilot

Excellent experience

Kim · 27 March 2026

★★★★★ 5/5

Trustpilot

First Class Legal and Conveyancing…

First Class Legal and Conveyancing Support!

David · 6 February 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

I have used Pacitti Jones several times over the last few years, cannot fault them, impeccable customer service from Paul, Shona & the rest of the team in their Dennistoun branch they go the extra mile for you, I would certainly recommend them to anyone considering selling their home, your in good hands with Pacitti Jones.

Kate · 5 May 2024

★★★★★ 5/5

Trustpilot

Busy selling a property through the…

Busy selling a property through the Burnside branch whom I have found to be entirely brilliant and so professional! The feedback on viewings is excellent through both thier portal as well as a personal call once a week. Admin staff are fantastic to deal with and selling agents are really dedicated. ai would recommend them without hesitation at all.

Roger · 11 October 2023

★★★★★ 1/5

Trustpilot

Do not use these solicitors

Recently purchased a home and used Pacitti Jones as our solicitor as the reviews were good. An already-stressful process was made even more stressful because of this company. The solicitors were completely unresponsive and unhelpful. We had to ask several times for each item (often having a guess at what was needed through our own research- fine; you should do your own research too!). On top of that, nothing was explained at all and no outline of the process was given, we weren't told when important items were needed from us and they couldn't offer a basic understanding of how the system worked (we are first time buyers and new to Scotland). Nearly lost the flat the day before closing due to their unresponsiveness to the sellers, and had to continue chasing them for months afterwards as the deed hadn't been transferred over into our names after the closing date.

Sarah · 19 October 2020

★★★★★ 5/5

Trustpilot

We have finally found the best letting…

We have finally found the best letting agent!Pacitti Jones are the best letting agents we have ever had by a very long way!.We live overseas, so it is vitally important that we have a good working relationship with them. Everyone in the letting team are efficient, experienced and professional, our thanks especially to Rosslyn, Nicola and Rebecca who are all fantastic and go that extra mile. Having had several different letting agencies in the past, we have finally found a letting agency that has the personal and professional touch that we have been looking for. We have absolutely no hesitation in recommending Pacitti Jones.

Scooter23 · 9 April 2019

★★★★★ 2/5

Trustpilot

Used this company to attempt to buy a…

Used this company to attempt to buy a property and while it eventually went to closing date and I missed out. For approx 10 days prior to this (after me putting an offer in) I was held on with very little information given and what was given was inconsistent and poor at times. I felt I had to phone for updates and felt this a nucinece more than anything. It felt that no consideration was given the fact that home buy is a very stressful experience at times and very important to people attempting to make a house a home. I went on to sell my own home (through someone else) and would have been horrified if my buyer had been treated the way I was with this company.

Lynnette · 6 March 2019

★★★★★ 1/5

Trustpilot

Never again

Having used Pacitti Jones to buy & sell a property recently I wanted to share my experience. Basically it wasn't great & I wouldn't use them again. This was my first ever selling experience & they were hopeless. I wasn't advised of my first note of interest, I also asked for a viewing to be cancelled & they didn't do it and the person arrived at my door which was embarrassing. I complained about the terrible service & was told the manager would receive my complaint. I heard nothing from the manager so it wasn't taken seriously. I was told all the way through the process once my property sold, I'd have enough time to find a property & the new buyer would wait until a suitable property & date of entry was confirmed but within days of my property selling, I was pressurised continuously about entry dates & told I'd lose the buyer if I didn't give them a date. I felt particularly angry given the previous reassurances not to worry about that but they obviously just wanted the commission asap then once I moved out and in to a new home which I panic bought, I reported several issues within the 7 days deadline you have but was told by my Pacitti Jones lawyer it wouldn't be covered as wouldn't be near to £400 per item required to qualify. Since this time, I've had work carried out and each time the costs were mainly around the £400/£500 mark so I should've been covered but I feel the lawyer couldn't be bothered to give me the guidance I needed and again wanted to make a quick buck and move on to the next gullible person. I just feel Pacitti Jones were unprofessional and despite all the reassurances that they'd help me through the process, I found them to be untrustworthy, unhelpful, unsympathetic & uninterested once they got their money. The whole experience was horrendous and I would never use them again and have a real distrust now of Estate Agencies given this ordeal. I wanted to warn others as the multiple mistakes they made could have been avoided. The lack of customer care & attention to detail is just unacceptable and a total shambles.

Donna · 12 February 2018

★★★★★ 5/5

Trustpilot

Pacitti Jones - Burnside

I recently had the pleasure of working with Pacitti Jones Burnside estate agent branch for both selling and buying properties, and their service was absolutely brilliant. The entire team was professional, efficient, and supportive throughout the entire process.

Mr · 20 June 2024

★★★★★ 4/5

Google

Sold my house and bought through Pacitti Jones. I had previously sold a house using another well known estate agent and have to say I felt I got better service from Pacitti Jones than I’d had from the other company. They kept us informed all the way. Explained everything thoroughly to us. I would recommend them.

Katie · 17 April 2023