Trusted Agent profile · Grange-Over-Sands
Verified
★★★★★
186 reviews across 2 platforms
Main Street, Grange-Over-Sands, LA11 6DP
Part of Hackney & Leigh, see every office.
Hackney & Leigh's office in Grange-Over-Sands, at Main Street, is rated 4.5 out of 5 across 186 reviews on two platforms, including 119 Google reviews rated 4.7. See how it compares with other estate agents in Grange-Over-Sands.
Every review we hold for the Grange-Over-Sands office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent friendly service
Excellent friendly service, communication very good. Found a buyer immediately after advertising. Very helpful with all the paper work and ID verification.
Thank you so much for your kind words and lovely review. Wishing you all the best for the future.
5/5
TrustpilotThe whole team have been so helpful…
The whole team have been so helpful ,friendly and efficient during the selling of my property and then going on to buy a property as well . I can’t thank you all enough ,
Thank you for your lovely review, it was a pleasure to have assisted you! All the best in the future.
5/5
TrustpilotGreat Communication
Each time I have contacted the team I get a response almost immediately which is really good.
Thank you for the kind review, we are glad that you are happy with our service.
5/5
GoogleFantastic service and communication from a really lovely team. Cant recommend Mark, Tracy and the team highly enough. Thank you all! :-)
Thank you for your wonderful feedback Andrew!
1/5
TrustpilotI've had the displeasure of dealing…
I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their dishonesty and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, who are drowned out by this dishonest company. Be warned, question everything; ask for evidence, if you're unsure; be sceptical about everything in their sales particulars. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales particulars, my personal opinion is, the estate agent did this, to make the business for sale more appealing; I can't think of any other reason why they would blatantly lie about something so important!!!. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. The company is still being run by one of the elderly directors, who has lost touch with reality and seems to be far removed from the 21st Century. If there is absolutely no alternative to using this deceitful company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.
5/5
TrustpilotReally pleasant and efficient
Really pleasant and efficient. So helpful. H&L swiftly produced an attractive brochure, and Rightmove on-line showing. Within the first week they had multiple viewings, and within another week had gone to full and final offers. H&L advised us throughout and kept us well informed as the offers came in. We accepted on offer and have moved ahead to complete and exchange within 6 weeks. David Capps could not have been more helpful and informative.
Many thanks for your wonderful feedback Peter. Should you ever need assistance in the future, please do not hesitate to contact us.
5/5
GoogleI bought a house through them a couple of years ago. They were great to deal with, always helpful and polite
Thank you so much for your review, James - we hope your house has become truly home 😄 …
5/5
TrustpilotRecommended
Excellent communication and efficient service from start to finish, with regular progress reports, from initial contact through to agreed sale. Nothing but positive experience from their team.
Thank you for your kind review, we are so pleased to have provided you with such a positive experience of our services.
5/5
GoogleMany Thanks to all the team @ the Grange-over-Sands office for their help during the sale of our property. They were very helpful and professional throughout the process. I have no problem in recommending their service.
5/5
GoogleExcellent, professional service. Good communications, particularly with Helen and Tracy who both made the whole process as smooth as possible
Thank you Julie, we got there eventually! We hope you have an easy move and get settled in to your new home in due course. Best Wishes, Mark, Helen, Tracy, Sarah & Sue.
5/5
TrustpilotSale achieved in minimal time without…
Sale achieved in minimal time without fuss. Tonia was very on the ball & helpful in all respects.
Many thanks for your review!
1/5
TrustpilotPoor quality service and experience
Tried to sell our house through them - poor service from start to finish. Quality of marketing materials was poor, virtually no contact in the first 6 months - improved slightly when I complained about it. Decided to switch agents - have bought and sold several properties and they’re the worst I’ve used.
5/5
GoogleJulie was excellent in dealing with everything.
Many thanks Paul
5/5
GoogleGreat service Paul was very attentive and was always willing to answer any questions and help wherever he could.
Thank you for your kind words.
5/5
GoogleThe team responded to my requests very promptly and were always polite. I would recommend them.
Thank you for your kind words. Regards, the Grange team.
5/5
GoogleHelen helped us through our sale and purchase. At every step of the way, she was able to keep us updated on progress, as well as helping to expedite the various stages of sale and purchase. Thank you!
Many thanks David
4/5
GoogleCan’t complain as a buyer. Quick to arrange viewings etc
Hi Alastair, I'm sorry we weren't able to reach a 5 star standard and would love to understand what we could have done better to improve your buying experience.
5/5
GoogleHi Many thanks to all the team in the Grange over Sands office for selling my sister house and all the advice support they provided making what could be a difficult task very easy. Peter Cook
Thank you for your review Peter
5/5
GoogleSold our house in 24 hours of going on the market. Excellent service.
Thank you for your 5* review, it was a pleasure to do business with you and for your sale to go through so smoothly.
5/5
GoogleExcellent and friendly service. Support in trying times and always there for us.
Thank you for your kind words and thank you for selling and purchasing through ourselves. Best Wishes, the Grange Team.
5/5
TrustpilotFantastic company who were attentive…
Fantastic company who were attentive and communicative beyond the call of duty! Genuinely lovely people who care about your sale and your buyer, not just their commission. No surprise that they have won estate Agent of the Year awards in the class.
Many thanks Paul for your review!
5/5
TrustpilotVery friendly and helpful team.
Very friendly and helpful team. They gave helpful and very good advice on selling our house
Thank you for your kind review.
4/5
GoogleAlways helpful and supportive
Thank you so much for your review, Susan! Please do let us know if there's anything we can do to improve?
5/5
TrustpilotHackney and Leigh are the best…
I have used Hackney and Leigh twice in the last 7 years, I am very impressed by the sales team, they are great communicators, very proffesional, they know how to look after their customers, all in all a fab experiance in both buying and selling of my property, Thanks all, I look forward to using Hackney and Leigh in the future, Regards Alan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hackney & Leigh Grange-Over-Sands won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Hackney & Leigh Grange Over Sands a message.
Yes. Hackney & Leigh Grange Over Sands won Gold for Best Estate Agent Guide 2023 Gold Award, Grange Over Sands branch at EA Masters 2022.
