Trusted Agent profile · Grange-Over-Sands
Verified
★★★★★
186 reviews across 2 platforms
Main Street, Grange-Over-Sands, LA11 6DP
Part of Hackney & Leigh, see every office.
Hackney & Leigh's office in Grange-Over-Sands, at Main Street, is rated 4.5 out of 5 across 186 reviews on two platforms, including 119 Google reviews rated 4.7. See how it compares with other estate agents in Grange-Over-Sands.
Every review we hold for the Grange-Over-Sands office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to completion Simon was professional and efficient. Would not hesitate to use again. Highly recommend 5 Star service.
Many thanks for your review Graham
1/5
TrustpilotUnfortunately a dreadful experience…
Unfortunately a dreadful experience from start to finish. Applied for a flat 4.5 years ago and paid the deposit they then came back to say the owner had now decided he didn’t want us. We were then offered a property elsewhere and have had the most awful time with a landlord, we have been threatened, harassed and bullied out of our home, now we are having a fight over deposit, things wear out over time and Hackney and Leigh seem to feel I’m responsible for that, I’ve paid over £25000 in rent and never been late, sure there’s a couple of things I’m happy to take responsibility for but my back was instantly put up with the way we were addressed by email, horrible rude and unprofessional.
We apologise that you feel that your experience with Hackney & Leigh could have been better, but must point out that the property was let to you on a tenant find (let only) basis for the Landlord, and as such we have had no involvement with the day to day management of your tenancy. As part of our service we provided you with an inventory and schedule of condition report at the start of the tenancy, and we have now completed a checkout inspection as requested. We have also offered advice to you on how to dispute the deposit retention, and will happily discuss it in more detail with you, if you feel need further advice. If you would like an alternative point of contact, please feel free to use support@hackney-leigh.co.uk Kind regards, Simon
5/5
GoogleThanks to the Grange team for all their help, advice and support, particularly in facilitating communication across the chain throughout the process.
Thank you for your lovely review, we hope you soon get settled in to your new home. Best Wishes, Grange Team
5/5
GoogleWe have just bought a property through Hackney & Leigh’s Grange office and the staff have been amazing. Helen and Tracy have been really helpful, supportive and professional throughout the process. We wouldn’t hesitate to recommend them!
Thank you Stephanie for your kind words, you worked just as hard to push this sale through. We hope you will soon get settled in, pop in an see us anytime. Best Wishes, Helen, Tracy, Mark & Sarah.
5/5
GoogleWe should have gone to Helen/Sue at Hackney & Leigh in the first place - the team quickly understood our requirements and the communication between all parties was handled really well and efficiently - great job team!
Thank you for your lovely review. Best wishes, Helen, Mark, Tracy, Sarah & Sue
5/5
GoogleThank you for your help and all the very best wishes for Christmas,
Thank you John, we hope you enjoy your new home. Best Wishes for Christmas and 2026. Mark, Helen, Tracy & Sarah
1/5
TrustpilotIncredibly frustrating based upon…
Incredibly frustrating based upon delays in communicating between buyers and sellers. A sense of gaslighting takes place when mistakes are made, and apologies appear not to exist!
5/5
TrustpilotTHANK YOU - Amazing service
Sale of our property has just gone through, Nicole and her colleagues have been amazing, very efficient and on the ball with every aspect of the sale. Thank you, will definitely use Hackney & Leigh again.
Thank you for instructing Hackney & Leigh and we are so happy that the sale has now completed for you.
4/5
GoogleThe experience was very good Paul and all his staff were always very good and helpful He has sold 2 property's for us We were very happy Thanks to you all
Hi Sally, I’m glad we were able to help. All the best in the future :-)
1/5
TrustpilotAbsolute cowboys who should be based in Texas
I have been using Hackney & Leigh Letting Agents for some time as a Landlord. I would not trust them with a dolls house let alone a real house. They ignore Contracts and do exactly as they please because they can, Landlords have no protection whatsoever. H&L ignored damp in my house and failed to put various things right. They contacted an electrician to fix a toilet, that's how useless they are. They have been requested to pay me compensation by the Ombudsman 2 weeks ago which has not been received. They did not respect my property and seemingly don't respect the PRS either. I hope Karma serves them well.
5/5
GooglePaul and his team are Incredible. I genuinely can't recommend them enough, they are sensible, hardworking and deal with any issues flawlessly.
Thank you for your kind words Hannah. We are so happy to be working with clients such as yourself.
5/5
GoogleLovely and professional people to deal with which made the buying experience much easier, several points of contact and they ring back when they said they would.
Thank you for your lovely review, we hope you get settled in soon.
5/5
GoogleExcellent service, great communication and eased any stress efficiently, thank you
Thank you Emma. We hope we can help you find your forever home in due course. Best Wishes
5/5
GoogleA truly wonderful team to deal with for lettings. They really care about thier clients and getting the best outcome for everyone. Really going the extra mile at every step, and incredibly friendly and reassuring during what can be an uncertain time. I've been blessed with great letting agents in the past but they really take it to a new level, definitely the best agency I've dealt with.
Hi Declan, Thank you for your review. We are happy to hear that you've had a great expereince.
5/5
TrustpilotGreat estate agent
Great estate agent, brilliant staff, friendly and very helpful. Go above and beyond in my opinion, keeping your solicitors on their toes. Wonderful service would have no problem in recommending to anyone selling in the area or anyone wanting to purchase.
5/5
GoogleRobert and Mark were very professional both with advice in preparing the sale and in securing the transaction. The sale was made during the difficult time with the general uncertainty following the brexit vote. We were were pleased with the result. Many thanks.
Thank you for your review and the lovely comments made. Many thanks.
5/5
GoogleI would not hesitate in recommending Hackney and Leigh Grange over Sands. Helen has always responded quickly, and has without doubt, gone above and beyond in an extremely professional and helpful manner.
Thank you for leaving us your lovely 5* review. Best wishes, Helen, Mark, Tracy & Sarah
5/5
TrustpilotAmazing Service
I bought the property through H&L and sold it through H&L 18 years later. They were very helpful when I was the buyer and very efficient when I was the seller. They produced a fantastic brochure and an amazing video of the property. Had two Saturday's of viewings and went to full and final offer the following Wednesday. I cannot praise H&L highly enough and would definitely recommend. Thank you very much for all your hard work.
Many thanks for your review Helen!
5/5
GoogleSuper friendly and efficient staff. Nothing too much trouble. Kept updated every step of the way. Highly recommend
Thank you so much for your positive review, our team were really happy to help you in the sale of your new property.
5/5
GoogleSmooth transaction and dealt with very professionally.
Thank you for your lovely words. Best Wishes Helen, Mark, Tracy & Sarah
1/5
TrustpilotMisleading, unhelpful and dishonest
Bad experience with a purchase from Hackney & Leigh. A few issues, we bought a property and weren't made aware of a huge care home that had planning permission approved for the fields at the back of the property, dating back years. The estate agent who showed us around the property sold the amazing Morecambe Bay views from the back of the garden to us. We didn't find out until the sellers had to declare it legally. When I challenged the estate agents about why they hadn't had the decency to tell us about this before, they denied all knowledge of the plans. Being 'local experts', I find this very hard to believe. When we booked a second viewing near completion, a different staff member showed us around and knew all about the care home plans. We didn't get an apology at all, just denial. Second issue, in their listings they stated 'a fitted electric fire' and the estate agent told us at the viewing that the £400 fire was part of the sale. It wasn't so they misled us and falsely advertised. Finally, after the second viewing near completion, the front and back were in an awful state with huge overgrown weeds and grass, it hadn't be touched since the viewing 4 months earlier and certainly wasn't how we viewed it or what it looks like in the listing. I phoned Hackney to ask if they could contact the sellers and ask them to leave it in a decent state. The lady on the phone didn't take me seriously and was quite rude, saying: 'Do you have kids? They have two so are really busy.' She said she would speak to them and call me back, I didn't hear back from her. We moved in and they had just cut the grass. I've had to hire a skip at £130 and spent a week clearing the garden. I definitely won't be using them again in the future!
Hello Andy, We are so sorry to read about your recent experience with us. It is certainly not the way we like to operate. We pride ourselves in our service and are very disappointed in the way this has been handled. Now this has been brought to our attention, we will be doing a full investigation into the situation and will provide further information and training to prevent anything like this ever happening again. If you are ever in need of our services in the future, and would be willing to give us a second chance, we would love the opportunity to get it right for you. Kind regards, Hackney & Leigh
5/5
GoogleHave been in touch with the company owner quite a lot recently as we have had several agents give us valuation. We haven't put our house on the market yet as our property is still being renovated, but Paul has answered our questions/queries so efficiently and seems very experienced in the local market and has offered fantastic advise for us along the way. Always available, professional and....honest. Breath of freah air! Will definitely be instructing them when we are ready to market.
Thank you for your kind words. We feel it's important to take the time to understand your needs and why you want to sell. We will be here when you are ready.
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish by both Emily and Jill. Couldn’t ask for more 💪
2/5
TrustpilotUnprofessional agents
Unprofessional agents, late to viewings. Office management stating incorrect legal terms. Rude. I will be making offers to sellers exclusively through other agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hackney & Leigh Grange-Over-Sands won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Hackney & Leigh Grange Over Sands a message.
Yes. Hackney & Leigh Grange Over Sands won Gold for Best Estate Agent Guide 2023 Gold Award, Grange Over Sands branch at EA Masters 2022.
