Mann Gosport Sales reviews

★★★★★ 1/5

Trustpilot

Would give a 0 if I could - Gosport

Would give a 0 if I could. Never experienced such shoddy and defensive service in my entire life. My whole experience to date has been shocking, to the point I am now going to be pulling out of my sale so close to the end so I do not need to put up with their complete incompetence any longer. Constant mistakes!! 3 weeks into my sale process and they call me to ask if I’ve had any luck finding a property. Repeatedly late for viewings upto 30 minutes. Forget to bring my keys to viewings, walk mud all through your house, they have no communication and have no idea what’s going on. Give your house keys to random people and then have no records of this! Turn up for viewings without even informing you of the viewing. My onwards purchase solicitors even commented on their incompetence. Complaints procedure is a complete joke and a complete waste of time they just deny anything and hide as much as they can to try cover their backs. There calls aren’t recorded and they use this excuse to say that you’re a liar as there’s no record of concerns being prior raised because their staff cannot write notes. Would recommend literally any estate agents bar Mann! Do not waste your time or money on this joke of a company

Hayley · 5 February 2025

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 2/5

Trustpilot

I don't recommend them

Some things were fine, but many things were awful. For example, they suddenly changed my listing to 'cash buyers only' without consulting me. It didn't even make sense to do that as non-cash buyers with a 20% deposit at least could buy it (it was a Council house in a low ownership block). When I asked why they did that, they said that they did warn me in advance that they were going to, but I didn't have any phone messages and when I asked them to resend me the email allegedly sent they didn't/couldn't. As a result of seeing the changed listing, the person whose property I was going to buy told me that he could no longer wait for me to sell my property and pulled out of the agreement. (It was a private sale.) I was also unhappy about the very unpleasant way that Tom Pedrotti spoke to me on the phone one time, and that they completely ignored some of my emails. Also, they didn't always tell me when viewings were cancelled, so that I spent time cleaning and/or went out of my house at the relevant time for nothing. On one occasion, I went out for half an hour, and when I returned I could tell that the scheduled viewing hadn't taken place. I asked Sydney why she didn't call me and she said that the viewer only cancelled at the last minute, as if that was a reason. My house was left on the market after I accepted an offer. I was told six weeks later that the sale had fallen through. They were supposed to be taking the details of anyone who inquired during that time so that they could contact them if it did fall through, but after the six weeks they didn't have a single name. A woman came to my garden during the six weeks and said that she had phoned up to try to arrange a viewing, and someone said they would get back to her but didn't. I think this was Sydney as she said the person she spoke to was female. So perhaps other people contacted them and the didn't take their details either. Sydney also left my door not properly locked following a viewing. When I later made a complaint about the above issues, I forwarded Tom the emails that he didn't respond to and asked why he didn't, and he replied with an email saying just 'Regards, Tom Pedrotti'?? However the parent company did look at my complaint in a conscientious way.

Christine · 10 January 2025

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid. After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact. Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble. I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots! The entire process from instruction to completion took a week under 4 months. An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem. Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

Quick and easy service. Made my first rented property less daunting and everything was managed brilliantly. Thank you Manns

Kelly · 27 January 2024

★★★★★ 5/5

Google

Mann are very professional and responsive. Sian is exceptionally amazing to work with, she is always available and can answer absolutely any query you may have! I honestly can recommend a house buy through Mann.

Katarzyna · 24 October 2022

★★★★★ 5/5

Google

Would certainly use again, alway polite and professional. Nothing was to much trouble and always returned my phone calls/emails Extra thank you to Sian, Matt, Ian & James who was there from start to finish.

Katie · 24 October 2022

★★★★★ 5/5

Google

Made an enquiry into your Gosport store last week, regarding a potential rental. Hannah was most helpful and informative. Great team in store.

Katina · 24 October 2023

★★★★★ 5/5

Google

We have just moved and were very happy with the service. They have been amazing throughout the whole process and have answered all my questions and helped me wherever they could. Professional, friendly and would definitely recommend. Special thanks to Kieran for all his hard work.

Alexandra · 24 October 2020

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 1/5

Trustpilot

ASHFORD, Kent - House Sale

ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs

Wesley · 31 October 2018

★★★★★ 5/5

Google

Just purchased a property via Mann Countrywide Gosport. The sales consultant was Lucy who showed us around the property originally. She was highly professional, knowledgeable, friendly and helpful. She kept us updated with good communications throughout the sales process, right up to completion and hand over of the property keys. A good experience, thank you.

Sail · 25 June 2024

★★★★★ 5/5

Google

A very helpful team. Due to the Seller's involvement in a chain, it took more than 20 weeks to complete my purchase. Thank you to Ian and Sian for their help and support with chasing.PositiveResponsiveness, Quality, Professionalism, Value

A · 24 October 2021

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 5/5

Google

Stacey was amazing in finding and managing my tenants for me. Would highly recommend! Thank you 😊 …

Zowie · 24 October 2023

★★★★★ 5/5

Google

Professional and friendly, I received good and easy to understand advice from selling my house to purchasing a new home. The team kept me up-to-date with any problems that occurred and gave me advice as and when it was required. I would highly highly recommend

Alan · 15 November 2024

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024

★★★★★ 5/5

Google

Kieran Heather has been fantastic with getting us into our first property, patient when we had some issues but we got there in the end. Could not be happier with the service that we have received. Would definitely recommend. -Abbi.PositiveProfessionalism

Abbey · 24 October 2020

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money. I take two things from this: 1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company. 2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024

★★★★★ 5/5

Google

Amy dealt with our house move with professionalism and great expertise, she was very friendly and nothing was too much trouble , she is a real asset to the company, and made our experience a lot more of a positive experience, thankyou for all you help in moving the purchase forward and getting us over the final hurdles, it was really appreciated.

Andy · 24 October 2023

★★★★★ 1/5

Trustpilot

This company keeps spam calling me…

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

T_A_G · 27 November 2025