Mann Gosport Sales reviews

★★★★★ 1/5

Trustpilot

Refuse scott from knightswood

Everything was fine until we had mould start to grow in our bedroom and bathroom. I called the estate agent who then sent the most arrogant unprofessional bully from a company called Knightswood, his name was Scott (REFUSE THIS PERSON SHOULD HE COME TO YOU) he tried to just paint over the mould with some old Wikes paint he got from the van. I asked him if the mould should be cleaned first but got told no, the paint he's using kills the mould and paints it in one. On the tub it just said wikes wall and ceilings. I googled it and it says nothing about mould treatment. I challenged him again and he got very angry and told me to get him a sponge and water and he'll wipe it away. I was very scared and got him what he asked for. Although I know this too would not work I was too scared to challenge him. I was glad when he left and will never ask mann to send someone again.

Stacey · 2 May 2026

★★★★★ 5/5

Google

I am a landlord that has recently used this branch to find a tenant for my property. I have personally had a good experience dealing with Stacey who I found professional and positive when achieving my requirements for finding a tenant for my price range. I also dealt with Nicola on occasion and she was always very responsive to my emails. They are both a credit to the company and I look forward to working with them again. I would recommend anyone in the area to check this agency out.

Ryan · 16 June 2025

★★★★★ 5/5

Google

Excellent service from all concerned ESPECIALLY Donna Abbott the sales progressed. She went above and beyond to get my house moved sorted and was absolutely fantastic. Communication was excellent, courtesy was excellent and what could have easily turned into total disaster was ably managed and averted. Can't say anything bad about my whole experience with Mann and Co, as I say, especially Donna. And to top it all off, they're a really lovely, friendly bunch of people. EASILY 5 stars!!!!

Julie · 23 April 2025

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

Mann and Co team in Gosport were fantastic all through selling and buying of our new home. There were a few hiccups along the way but Donna always made sure we were kept up to date with everything going on. So friendly , professional and thoughtful . I am positive it is because of this great team we are going to be relocated to our new home for Christmas. Mr and Mrs Malyon

Sally · 19 December 2024

★★★★★ 5/5

Google

Found a property online gave the shop a call and spoke to Olivia Very professional and helped us so much Looked and help reach the right property for us we met at the property Again, professional And give us all the help we needed… We went into the shop the next day and met with our mortgage advisor Stuart Spending time with us Explain explaining Mortgage process And a very big shout out to Stuart for saving us a lot of money on solicitor fees Thank you We appreciate all the help and guidance you have gave

Emma-Jane · 16 September 2025

★★★★★ 5/5

Google

A huge thank you to the entire team in Gosport for your support in my recent purchase. A special thanks to Donna for her ongoing help throughout the process, since joining the team and subsequently supporting with the purchase she has been nothing short of outstanding with her efforts to finalise all elements of the sale. A slightly longer process than normal but we got there in the end :-)

Craig · 4 December 2024

★★★★★ 5/5

Google

The whole team at Mann Countrywide Gosport deserve my thanks for the professionalism, allied to a very friendly attitude, that I experienced during my recent property sale. Nothing is too much trouble for them. Whoever answers the phone reacts immediately to any issues and CALLS BACK! It seems unfair to single out just one person but Sian Wright is the Sales Progressor. This job entails keeping in touch with the solicitors, seller and buyer, making sure the sale is progressing as expected and chasing where necessary. She has always been on top of things and often knew the answer before I had fully explained any problem. Without doubt she has expedited my sale. She is very knowledgeable, has a great attitude, and is to be commended.

Steve · 28 November 2023

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ 5 Stars I would like to give special recognition to Sana, the Property Manager, for the outstanding service she provided. From start to finish, she made the whole process of arranging and completing the repair work feel effortless and completely stress-free. Her communication was clear, prompt, and professional at every stage. She kept me updated without me having to chase, coordinated everything with the contractor perfectly, and ensured the work was scheduled and completed quickly. Sana also showed genuine consideration for my personal circumstances, knowing I had just come out of hospital after a major operation. This level of care and understanding made a huge difference to my experience. Thanks to her efficiency, professionalism, and attention to detail, the entire process ran smoothly from start to finish. I could not have asked for better service, truly first-class property management.

Tembo · 24 August 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 1/5

Google

Actually disgusted with the behaviour of this company they take holding fees with no explanation whatsoever about if you fail any part of the referencing process you lose this holding fees, never mentioned that just said it comes off the first months rent, kept it due to undisclosed ccjs which one we wernt aware of and two wasn’t mine and I’m the one who paid the fee, was told “most people do a credit check first” like I’m an idiot and it was my fault obviously if I knew they existed I would have disclosed them as wouldn’t want to lose the holding fees but again this was never discussed, all that aside the false advertising of the properties I think is bad enough they photos online showed are not a true representation of the state of the properties on advertising, I saw a white washed apparently newly refurbished property which was anything but, staff are smiling snakes make out like they’re doing you a favour whilst laughing behind you back literally as after I spoke to them about this they literally laughed behind my back as leaving, I’d never work with or part money with this company ever again atleast Dick Turpin wore a mask

Boston · 7 August 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Google

I have just rented a property through Mann &Co and must say that Nicola at Gosport Branch was amazing. She supported us through the process and nothing was too much trouble for her even our relentless phone calls. Very professional and courteous at all times as was Stacey. Would highly definitely recommend if looking to rent a property. Great staff, Great Goport Branch !

Ergün · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

Lovely friendly helpful staff. Mann gave good service even though it was a frustrating transaction. Thank you to Donna for her communication along the way. I'm just glad it has reached it's conclusion.

Anne · 16 April 2025

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 1/5

Google

After private renting a places elsewhere for 20yrs. This was my first time renting threw estate so was new to me. After choosing a place I was told to they'll be forms emailed to me also I had to pay £288 holding deposit which I thought that was me securing the property no it wasn't After filling in numerous forms and sending over bank statements explaining my savings was part of my regular account, they found this not good enough email after email sent they kept finding a problem of sorts but not with bad credit or anything like just my savings layout. 🤔Because I the stress it was causing I pulled out of the property because I wasn't getting nowhere with the application with no understanding to why anyway once I did I was told I've lost the holding deposit. 🤷‍♀️Being I was new to all this. I was treated poorly absolute rubbish contact with original agent Francesca Fryers 😡with no explanation to what really the problem was with my application im still waiting for an email I was told I would receive by Nicola King 🤷‍♀️. This experience has made me very anxious finding a place 😢

Dani · 10 April 2025

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025