Mann Gosport Sales reviews

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Google

Courtney is efficient and courteous, a rare combination.

Phillip · 18 February 2026

★★★★★ 5/5

Google

I have just rented a property through Mann &Co and must say that Nicola at Gosport Branch was amazing. She supported us through the process and nothing was too much trouble for her even our relentless phone calls. Very professional and courteous at all times as was Stacey. Would highly definitely recommend if looking to rent a property. Great staff, Great Goport Branch !

Ergün · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 1/5

Trustpilot

An absolutely dreadful service led by…

An absolutely dreadful service led by incompetent manager(s) who I felt had zero regard for either the sale or the safe keeping of my property. I was very saddened and disappointed by their poor ethics and do not regard them as honest or trustworthy. Senior managers are ill informed, indifferent and condescending. I would never recommend them under any circumstances.

BW · 25 August 2026

★★★★★ 5/5

Google

We had a great experience selling our home. The communication from Kiera was very clear and she handled everything professionally from start to finish. She supported us every step of the way. We would highly recommend Kiera.

Clare · 18 February 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process. When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

Stacey and her Team looked after my properties for a last few years. Can't thank them more for their professionalism, support with legal bits and communication which was always great. Worth mentioning Amelie who is just amazing, she kept me always update and anything asked was not a problem at all. Great Job Mann Gosport

Piotr · 18 September 2026

★★★★★ 5/5

Google

Courtney has been a wonderful help from beginning to end. She has answered every question that I have had and always responds very quickly.

Danielle · 18 May 2026

★★★★★ 5/5

Google

Lovely friendly helpful staff. Mann gave good service even though it was a frustrating transaction. Thank you to Donna for her communication along the way. I'm just glad it has reached it's conclusion.

Anne · 16 April 2025

★★★★★ 1/5

Google

After private renting a places elsewhere for 20yrs. This was my first time renting threw estate so was new to me. After choosing a place I was told to they'll be forms emailed to me also I had to pay £288 holding deposit which I thought that was me securing the property no it wasn't After filling in numerous forms and sending over bank statements explaining my savings was part of my regular account, they found this not good enough email after email sent they kept finding a problem of sorts but not with bad credit or anything like just my savings layout. 🤔Because I the stress it was causing I pulled out of the property because I wasn't getting nowhere with the application with no understanding to why anyway once I did I was told I've lost the holding deposit. 🤷‍♀️Being I was new to all this. I was treated poorly absolute rubbish contact with original agent Francesca Fryers 😡with no explanation to what really the problem was with my application im still waiting for an email I was told I would receive by Nicola King 🤷‍♀️. This experience has made me very anxious finding a place 😢

Dani · 10 April 2025

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 1/5

Google

I rented an apartment through this campaign, and even though I pay rent every month, the oven in my apartment isn't working. They're telling me that if they repair it, I'll have to pay for it, which is a very stupid approach. The staff are also very rude to people on the phone. I strongly advise against renting an apartment from here; I regret it very much. The staff speak coldly to people, and the friendliness I felt when I rented the apartment is not the same as it is now. No campaign says that after buying a tire, you'll have to go to the tire repair shop and pay for the repairs yourself. 154 Whitworth Road Gosport PO12 3NW

Muhammet · 18 February 2026

★★★★★ 5/5

Google

Purchased a property through the Gosport Office. Unfortunately it was not the smoothest process but that was due to my poor choice of conveyancing solicitor. Sian was a brilliant help through this, from always keeping in contact with me, to chasing my solicitor on a daily basis and generally doing everything she could to make the situation easier to deal with. She did everything in a professional and helpful way and definitely helped to keep me sane through the process.PositiveResponsiveness, Professionalism

Dawn · 24 October 2021

★★★★★ 5/5

Google

Well what can I say, what a fabulous letting agents. They are extremely professional and answered any questions I had. They kept me informed throughout the whole process and I can only describe it as nothing less than an exceptional experience. A big shout out to Nicola, Stacey & Fran for excellent service. Thank you!

Briony · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025

★★★★★ 5/5

Google

To the team, I’d like to say a massive thank you for all the help! A massive thank you to Donna & Chloe for the guidance and support throughout the purchase. I couldn’t thank you enough.

Harry · 12 December 2024

★★★★★ 5/5

Google

Recently moved rented property. My agent was Courtney Lawrence. She was brilliant throughout. Everytime I bothered her with a phone call or email about an issue she would respond very quickly and had the answers and information I needed. Made the move easy and mostly stress free.

Adam · 18 September 2026

★★★★★ 5/5

Google

Maddy and the team have been really great.

Justine · 18 July 2026

★★★★★ 5/5

Google

Thanks to the team for helping us to buy our flat. The purchase took a while to go through and so special thanks to Sian for managing our anxiety. She kept us up to date with progress every step of the way!

Madelaine · 24 August 2024

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 1/5

Google

In short, avoid. They'll do anything, including lying to get your to rent a property through them, and will then do anything to ignore any follow up after you've signed the tenancy agreement. They missold the property after advertising the property as refurbished despite several major repairs such as hot water and lights needing repairs. Mann ignored several requests until I threatened to civil proceedings to unwind the tenancy. There is also several pieces of information in my tenancy which are incorrect the most harrowing as simple as when and how I'm going to be billed for utilities. I was told that I'm responsible for utilities and even had my information sent off to utility companies. The utility companies turned round and said we don't bill this property directly, ask your landlord or agent who manages the property as to how you're going to be billed. Mann Countrywide are the agent managing the property and as of yet has not been clarified the situation 2 months later and despite 8 emails and a phone call. Mann have acted unprofessionally in regards to my matters above. They'd do anything to let the property, even managing to do a viewing and all the paperwork during the COVID-19 lockdown. After which they then try to use it as an excuse for not respond to emails and calls after the tenancy agreement has been signed.NegativeResponsiveness, Professionalism

Matt · 24 October 2020

★★★★★ 5/5

Google

Kieran Heather is a real asset to the company. He always calls back when promised and is always on hand to update you when issues arise or offer his advice when required. I trust him and would happily recommend him to any friends (landlords or tenants). He is great at what he does and is the main reason I decided to use Mann and stay with them for all these years. Keep up the good work. Aiden Farhangi Director Skyline Group

Aiden · 24 October 2020

★★★★★ 5/5

Google

Nicola and the team were extremely helpful during our move and always there to be able to sooth out any kinks when they arose. Also extremely patient! We would like to thank the whole team at MANN in Gosport..and thank you for the house warming gift box, the chocolates were devoured while lugging around boxes!

Jessica · 24 October 2023