Every review we hold for the Gosport office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJess and the team were very good at what they did. They just didn’t sell the house, they also helped with getting the solicitors to work harder as I was selling whilst working away all the time. It couldn’t have gone any smoother without the service that leaders provided.
Ben · 22 June 2018
Agent replied · 20 June 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 4/5
GoogleFrom the time we had the first meeting to discuss what Leaders could do for us, (they arrived with far more details and options than other estate agents) up to the completion of the sale, the support and assistance they provided was first rate, friendly and professional. Their response time to questions was quick and the guidance they offered to overcome issues that arose was first rate.
Bill · 24 October 2023
Agent replied · 20 June 2024
Dear Bill Wilson,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleCharlotte has been amazing from day 1 when I first started viewing. She's been extremely helpful and and efficient with all my questions and queries. Really happy with the service I have received especially as a first time buyer.PositiveQuality, Professionalism
Danielle · 21 June 2021
Agent replied · 20 June 2024
Hi Danielle Le Cornu,
Thank you for the great review of our Leaders Estate Agents Gosport team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Leaders Estate Agents Gosport
★★★★★ 5/5
GoogleFrom the moment I was interested in a property with Leaders(Gosport) I received nothing but professionalism and great communication. Chloe and Helen were very helpful and kind with the whole moving process.
I would fully recommend using Leaders.
thank youPositiveProfessionalism
Lewis · 21 June 2021
Agent replied · 20 June 2024
Dear Lewis Willsher,
Thank you for the great review of our Leaders Estate Agents Gosport team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLovely team at Leaders Gosport. Nothing was too much trouble and they were very supportive throughout the whole process. I was kept up to date at every point and no question was too silly. They have been very good in matching the right tenants to the accommodation, and really listened to my requests and allaying any worries I had. I feel very confident I made the right choice in choosing them.
Tiffany · 21 June 2023
Agent replied · 20 June 2024
Tiffany Noy, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Gosport.
★★★★★ 5/5
GoogleProperty had previously been let by Leaders and was then put on the market for sale with them. From start to finish Jessica at the Gosport office and her team have been great. Setting up the contract, with a favourable commission rate was easy, great photos and marketing. We were kept up to date regularly as to viewings and achieved a sale very quickly. From there We were still regularly updated with the process and used their recommended local solicitors.
Along with Jessica we also had a dedicated after sales team member who liased with both ours and the purchasers solicitors ensuring a smooth transaction.
Exchange now done with a completion date set and still Jessica is advising us of events.
It is important to feel valued in a property sale process from start to finish and Jessica with her team have done this.
I would recommemd Leaders for the sale of your property.
Fiona · 22 June 2018
★★★★★ 4/5
GoogleKatie Brooks has been managing our property for a year and we are very happy with her professional services. Thank you Katie.
Susan · 21 June 2023
Agent replied · 20 June 2024
Dear Susan,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI had a difficult start to my ‘let only’ tenancy in Gosport, sourced through Leaders. Turned out the landlord’s representations about their property - its being cleaned between tenants etc. - were far from reality when I actually moved in. And some electrics were in a parlous state and the washing machine plumbing was awry. A lot of ‘let only’ agencies would have washed their hands of the situation. However, Leaders felt a strong duty of care toward me as a tenant they’d placed and didn't abandon me, instead they went above and beyond financial or contractual obligations in bringing their influence to bear on the landlord, and helping my negotiations with him until everything was sorted out. So a five star redemption for doing the right thing, and caring for their tenants, with diplomacy, friendliness, consideration and commitment.
Russell · 21 June 2022
Agent replied · 20 June 2024
Russell Christie, thanks for your praise and kind comments about our team. We all appreciate it.
Kindest regards Helen
★★★★★ 1/5
GoogleVery helpful and friendly service,
They let us know what when and how long we had to wait for the keys,
We even got a welcome packet with the keys when we finalized the paperwork
They have a 24/7 hour help line for any issues that might arise too
Would recommend them to anyone.......!!
Well after being with them for a year, they have been the exact opposite of what I have described above
Won't help us move to another property
Even though we have been looking for another property over 6 months
They inform potential landlords that we are a liability when they know we have a neighbor from hell
That's after they take the money from us to secure another property first
Then they cut off our gas and electric supply along with other utilities and deny they have done it!
Now we know that the landlord knew about the neighbor as we know people who knew the previous tenants of the same property and had the same issues as us
They are only out to get there commission and don't even come out to do inspections
Not as good as they initially made themselves to be
Just be careful when using letting agents as they are only out to get there cut so it seems
Aiden · 21 June 2022
Agent replied · 20 June 2024
Hello Aiden Mallender
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 1/5
GoogleAvoid Leaders at all cost!! Me and my fiancé have been renting with leaders for just over a year and have had nothing but issues. We moved in end of November 2020 and by the second week of December I was admitted into hospital with a bad chest infection due to our heating not working and leaders dragging their feet with getting it fixed. We have had 6/7 months of no working bathroom light or extraction fan which turned out it just needed a fuse changing but they didn't even think to look into that. We have had mice in the loft and the exterminators out every month or so to check it as there was over 100 living up there. Our shower has only just been replaced even though I put in about it being broken months ago. We also have a mold problem where we had no fan and has cause my asthma to be bad. In September they said they were happy for us to renew our contract but wanted to raise our rent by about £30 a month and when we pointed out all the issues we have been having and the effects it's had on my health they decided to send us a section 21 notice just 9 days later now leaving us homeless while we wait for our new property which is being adapted as I have become disabled in recent months. I also believe our landlord just wanted the extra money to pay for his brand new 21 plate car. I would never use leaders again. They also never bother responding to emails and when you call them and get told you'll get a call back that day your still chasing them 3 days later.
Laura · 21 June 2022
Agent replied · 20 June 2024
Hello Laura Stenning
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience with leaders. Holly, Chloe and Helen were working with me to assure everything was ready for my move in date. They were very helpful and polite. It’s my first time moving into a property alone with my daughter and they were very patient with me and prepared. Thankyou to them I am all prepared to move on today!
Louisa · 21 June 2022
★★★★★ 5/5
GoogleI have have partnered with Leaders (Gosport branch) for nearly 10 years and could not be happier with the service that they have provided.
They have found me great tenants for my property, efficiently resolved maintenance matters, and generally negotiated fair market value for (for both the tenant and myself - I believe it’s vital that BOTH parties have a good deal!!).
I would highly recommend Leaders. They are polite and professional but have always had a friendly approach. Thank you team for all that you have done, and continue to do, for me. It is appreciated. Here’s to another 10 years of partnership :-)
Cece · 21 June 2022
Agent replied · 20 June 2024
Cece Thomas, your wonderful feedback and rating mean a lot to us. Warmest Regards Helen
★★★★★ 5/5
GoogleThe team at Leaders Gosport were very helpful in any queries I needed answering as it was my first time using a letting agent. Nadia explained anything to me brilliantly and I also appreciated the close contact via the phone and email. No complaints from me.
Matt · 22 June 2018
Agent replied · 20 June 2024
Hi Matt, thank you for your wonderful review! We are really glad you had such a great experience with us.
★★★★★ 5/5
GoogleWonderful people and amazing customer service. They were very helpful and responsive to my emails. The application process was a bit time-consuming and confusing but that is completely understandable! They were very accommodating to me and even moved my move-in date further ahead as I asked.
Raul · 8 October 2024
Agent replied · 22 October 2024
Dear Raul Bajimaya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThroughout the process Megan was professional, supportive, communicative and helpful. I can’t praise her enough for her assistance to us.
Ray · 21 June 2023
Agent replied · 20 June 2024
Dear Ray,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI’ve had contact with this letting agency as a landlady for over a decade. The team are always knowledgeable, quick to respond, patient, professional and a pleasure to deal with. I felt sure their excellent processes would keep things running smoothly if anything unexpected happened. They are experienced and a really good advert for using a well established agency. Importantly, they treated the tenants well and had an excellent working relationship with them. Five star service, highly recommended.
Linda · 21 June 2022
Agent replied · 20 June 2024
Linda Univer, thank you for sharing your positive experience! Best wishes from all of us at Leaders Gosport
★★★★★ 5/5
GoogleThank you to Katie and Aimee for sorting out an issue with the rent payment as quickly as possible.
Cristina · 21 June 2023
Agent replied · 20 June 2024
Dear Cristina,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFirst time buying through leaders and they were amazing. I needed to complete quickly and Megan and Jessica went above and beyond to chase
vendor and solicitors. Highly recommend!
Paul · 21 June 2022
Agent replied · 20 June 2024
Dear Paul,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy friend and I have recently found a property to rent through leaders and we have been so impressed with the help we’ve received especially with all the help Nadia has given us. She’s made this first time experience easy and enjoyable. She’s been so friendly to both of us and has really listened to what we were looking for!
Thank you to Nadia and the Leaders Team!
Best wishes,
Becky Long and Emily Batten
Rebecca · 22 June 2018
★★★★★ 5/5
GoogleI would just like to thank Helen and her team for finding a tenant for my new rental property in Gosport. Very professional service and good communication throughout.
Gary · 21 June 2022
Agent replied · 20 June 2024
Gary Maidman, we're happy to hear you had such a positive experience with our team! Thank you from Helen
★★★★★ 5/5
GoogleI sold my house through leaders and was very impressed with the service.
Jessica was friendly, very professional and communicated with us constantly.
I would definitely recommend leaders to anyone selling or buying their home and will use them again.
Becky.
Rebecca · 22 June 2019
Agent replied · 20 June 2024
Hi Becky, we are so happy to read that the team at Gosport have been able to provide you with such a positive experience throughout the sale of your property. We recognise what a complicated process the sale of property can be but we are pleased that the team have been able to offer so much support throughout this. If there's anything further we can do in future then please do not hesitate to get in touch as we are more than happy to help. Kind Regards, Leaders
★★★★★ 5/5
GoogleReally sharp valuation and very quick sale. Jess and the team are highly professional. particularly like the way they manage process keeping you in the loop every step of the way.PositiveResponsiveness, Quality, Professionalism, Value
Jane · 21 June 2021
Agent replied · 20 June 2024
Hi Jane Sharples,
Thank you for the great review of our Leaders Estate Agents Gosport team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleCharlotte has been very helpful during our move. We could not have asked for anything more from her, during our moving process Charlotte did move to sales, however the day before we moved there was a few delays but without even hesitating Charlotte came to the rescue and smoothed everything over. Overall, she has made this experience really pleasant for us, and we would highly recommend her. 10/10 customer service.
Courtney · 21 June 2020
★★★★★ 5/5
GoogleThe Lettings team at Leaders have been absolutely fantastic and I cannot thank them enough for there help, through what has been a very difficult time for me and my family since my business has come to a grinding halt due to the pandemic. I went to see them and explained the predicament I was in and that I needed help and they took on board all my concerns and ultimately delivered in finding my family and I a property that we will hopefully be very happy in. Communication was great, nothing was too much trouble and they were very professional. I would absolutely not hesitate at all recommending Leaders to family and friends. Thank you again Leaders we totally appreciate how you helped us in such a difficult time.PositiveProfessionalism
Gary · 23 October 2021
Agent replied · 20 June 2024
Hi Gary,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Gosport. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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