Every review we hold for the Gosforth office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe team is responsive in dealing with maintenance requests and queries, and the contractors sent across are always helpful. They also supported DocuSign remote-signing when renewing our tenancy, which was a welcome bit of streamlining following our first signing.
George · 28 July 2024
Agent replied · 27 August 2024
Thank you for your feedback! We're glad to hear that you've had a positive experience with our team and contractors. We strive to make things as smooth and convenient as possible, so we're happy that the DocuSign remote-signing process was helpful for your tenancy renewal. If you have any more requests or questions in the future, don't hesitate to reach out, we're here to assist!
★★★★★ 1/5
GoogleI have tried twice with this agency on completely different days/staff to book an appointment for a viewing. They said they'd get back to me and never did, buyers beware - good luck getting your property sold!!
Matthew · 23 August 2024
Agent replied · 22 October 2024
After looking into this further we understand your concerns and would like to clarify the situation.
On Saturday at 11:20, we spoke with you regarding arranging a viewing. Later that day, at 4:02, we returned your call to arrange the viewing. On Monday at 9:03, we noticed that you called us for less than a second then disconnected.
Please understand that when arranging viewings, especially when the sellers reside in the property, we often need to coordinate with them to confirm their availability. This process sometimes requires a bit of time to ensure all parties are accommodated.
We would appreciate the opportunity to assist you further and ensure a smooth viewing process. If you could please call us back at your earliest convenience, we can finalise the viewing arrangements.
★★★★★ 1/5
GoogleI have tried twice with this agency on completely different days/staff to book an appointment for a viewing. They said they'd get back to me and never did, buyers beware - good luck getting your property sold!!
Matt · 20 August 2024
Agent replied · 27 August 2024
After looking into this further we understand your concerns and would like to clarify the situation.
On Saturday at 11:20, we spoke with you regarding arranging a viewing. Later that day, at 4:02, we returned your call to arrange the viewing. On Monday at 9:03, we noticed that you called us for less than a second then disconnected.
Please understand that when arranging viewings, especially when the sellers reside in the property, we often need to coordinate with them to confirm their availability. This process sometimes requires a bit of time to ensure all parties are accommodated.
We would appreciate the opportunity to assist you further and ensure a smooth viewing process. If you could please call us back at your earliest convenience, we can finalise the viewing arrangements.
★★★★★ 5/5
GoogleFantastic experience with Reeds Rains. Super fast sale. All completed in less than a month! Every member of the team have looked after us as if we were part of the family. 10/10
Alistair · 15 October 2024
Agent replied · 22 October 2024
Thank you so much for your fantastic review! We’re delighted to hear about your smooth and speedy sale experience with us. It’s always our goal to make our clients feel like part of the family, and we’re so glad we could do that for you. Thanks again from the whole team at Reeds Rains.
★★★★★ 5/5
GoogleReally very very helpful team I wasted months and month can say years they all were time waster but you guys are the best I am so grateful to find you guys and you did your best to achieve my target price
Kind regards
N · 30 March 2024
Agent replied · 27 August 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you effectively and efficiently. We understand how valuable your time is, and we're dedicated to ensuring that we provide the best service possible to help you achieve your goals. If you ever need any further assistance, please don't hesitate to reach out.
★★★★★ 1/5
GoogleThinking of renting with reeds rains gosforth?
think again!
Reeds rains gosforth owned and operated by Philip hardaker. I rent a property and in December it flooded we are now in July and can’t see an end had collapsed floors for 2 month and made me ill reeds rains is the worst penny pinching estate agents out there and if you are renting stay clear they have no professionalism not a single one of them It’s so badly managed and I have also spoke to a ex employee who says that Phil treats agents badly. The whole team needs a bit of training on customer service I will be out of the this property as quickly as possible and settling it in court and that’s just to get my deposit back. I have had to take time of work and speak to solicitors worst experience ever and has made me so depressed. But if you want a pleasant experience contact someone like Mike Rogerson I’ve never had a fault with them.
08/01/2019 - you can now see reeds rains response have discussed personal points which were not mentioned in my original review they have disclosed my data regarding personal conversations, they have disclosed how my mental health was during living at 41 Mitford gardens the landlord (Wendy henton and David Wallace) did minimal things to help me half the things were not repaired when vacating the properties and I did document this on video upon my exit from 41. So I hope this shows reeds rains Gosforth are not a professional company and have made a GDPR breach with my data posting it on google regarding compensation when I did not review or mention compensation as at the time this was being reviewed by the property ombudsman. I will be reporting this breach to ICO asap and I hope this urges everyone to avoid reeds rains at all costs or risk having a property which is a health risk and have personal data divulged for everyone to see on google.
Connor · 24 January 2019
Agent replied · 23 January 2024
Dear Mr Claxton,
We are sorry that you have been unhappy with your experience. It was very unfortunate that the flat was flooded and we recognise that this will have caused a great deal of stress. As your landlord claimed on their insurance to have the damage rectified, this took several months and we recognise that this also caused a deal of anxiety. For this we apologise.
We do feel that you were given fair compensation. At the time of the flood, we offered to terminate your tenancy and help you find an alternative property. As you did not wish to do this, we agreed to one month’s free rent and a significant reduction in rent thereafter until the damage was rectified.
Any further maintenance issues you have raised have been dealt with in a timely manner.
We are ready to discuss these or other issues with you at any time. Just contact us in the branch.
Regards
Phil Hardaker
Director, Reeds Rains Gosforth
★★★★★ 5/5
GoogleAfter a lot of time wasted with another estate agent we chose Reeds Rains.
The service we received was excellent especially from our sales negotiator Madeline. The process was quick and trouble free and I can’t recommend them highly enough.
Mike · 29 May 2024
Agent replied · 27 August 2024
Thank you for sharing your experience with Reeds Rains! We are thrilled to hear that you received excellent service, especially from Madeline. It's great to know that the process was quick and trouble-free for you. Your recommendation means a lot to us, and we're grateful for your trust in Reeds Rains.
★★★★★ 5/5
GoogleI found the team at Reed Rains Gosforth to be extremely professional, friendly and supportive. They made the stressful and at times frustrating process of selling a house, easier and calmer. Their advice was invaluable and they always responded quickly to queries when they arose. I received a very personal service working with an agent dedicated to selling my house. I would not hesitate to use Reed Rains Gosforth again.
Alison · 28 June 2024
★★★★★ 5/5
GoogleMaddy has been very helpful throughout the whole process so far, and has always responded quickly by either phone or email!
Peter · 28 June 2024
★★★★★ 5/5
GoogleAn excellent professional experience. Maddie kept us informed at every step. She actively sought out our buyer after the first purchase fell through.
Highly recommended, you definitely get a personal service.
Jacqui · 24 November 2023
★★★★★ 5/5
GoogleReeds Raines Gosforth have simply been excellent from start to finish!
We’ve had regular and good communication about the marketing and progress of our sale, as well as chivvying up the solicitors to get the deal over the line.
Madeline in particular has been an absolute diamond! 😊 …
Hazzathehew1 · 25 September 2023
Agent replied · 23 January 2024
Thank you so much for taking the time to share your experience in the sale of your property. We are thrilled to hear that your journey with us has been "excellent from start to finish".
Regular and effective communication is crucial in any property transaction, and it's great to know that we kept you informed on the progress of your sale.
★★★★★ 5/5
GoogleIt was a pleasant great pleasure to work with your team. You all made my moving stressfree from the viewing and down to the payment and signing . Thanks alot 10/10
Precious · 20 August 2024
Agent replied · 27 August 2024
Thank you so much for your kind words! It was a pleasure working with you as well. We're thrilled to hear that your experience was smooth and stress-free. Your satisfaction is our top priority, and we're glad we could assist you every step of the way. Thanks for the 10/10 rating, it means a lot to us! If you ever need anything in the future, don’t hesitate to reach out. Best wishes in your new place!
★★★★★ 5/5
GoogleWe have used Reeds Rains several times now and they have always went above and beyond to support us through sales of properties. Wouldn’t use anyone else. Trustworthy, reliable, proactive in communication, professional but friendly too. Highly recommend!
Jade · 30 March 2024
Agent replied · 27 August 2024
Thank you so much for your kind words! We greatly appreciate your continued trust in Reeds Rains and are thrilled to hear that our team consistently goes above and beyond to support you throughout the sales process. Delivering trustworthy, reliable, and proactive communication while being professional and friendly is always our goal. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future. If you ever need assistance again, please don't hesitate to reach out.
★★★★★ 5/5
GoogleGreat service initially from Phil and subsequently from Maddy. The communication from Maddy has been first class.
Colin · 28 June 2024
★★★★★ 5/5
GoogleI have been very impressed with the staff and the ease of dealing with the purchase of my new property through Reeds Rains Gosforth branch.
Stephen · 20 October 2024
Agent replied · 8 November 2024
Thank you for your kind words! We're so pleased to hear that you had a positive experience with the Reeds Rains Gosforth branch. Our team strives to make the property purchase process as smooth as possible, and we're thrilled we could assist with your new home. Congratulations!
★★★★★ 5/5
GoogleReeds Rains were fantastic. They provided regular updates and support throughout the process. I would happily use their services again.
Silva · 18 November 2024
Agent replied · 9 December 2024
We're delighted to hear you were happy with our support throughout the process. It was a pleasure assisting you, and we’d be more than happy to help again in the future!
★★★★★ 5/5
GoogleGot to be one of the best estate agents I've used. Made the process so simple and stress free. Couldn't recommend them enough. Will definitely be in touch for my next home move
Robert · 30 March 2024
Agent replied · 27 August 2024
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with us. Making the process simple and stress-free for our clients is always our top priority, and we're delighted that we could meet your expectations. We look forward to assisting you with your next home move whenever you're ready.
★★★★★ 5/5
GoogleGreat experience renting a flat. Easy communication throughout with Chris who was really helpful throughout - thanks!
Ajay · 14 December 2025
★★★★★ 5/5
GoogleReeds Rains have been my estate agent for the past four years and I’ve never had an issue. The people care about what they do, make sure everything is as it should be and any issues I’ve had with the property have always been promptly resolved the same or next day as soon as possible. I’d recommend as a tenant.
Jamie · 28 June 2024
★★★★★ 5/5
GoogleReeds Rains has been extremely helpful and has made the process of renting seamless over the Christmas period, big thank you to Adam who has answered all my questions in a timely manor
Andrew · 23 January 2023
★★★★★ 5/5
GoogleDealt with Adam from viewing right the way through. He has been great with communication answering any and all questions given, keeping us up to date with progress. For the sign over we were dealt with by Alan, again same great communication and customer skills.
Moved in yesterday and happy with all
Rebecca · 24 January 2019
★★★★★ 5/5
GoogleExcellent!
From the initial valuation visit to the very quick sale we received a n extremely professional and efficient service
Lynne · 20 October 2024
Agent replied · 8 November 2024
Thank you for your kind review! We're delighted to hear that you've been pleased with our service. It’s great to know the process has been professional and efficient for you.
★★★★★ 5/5
GoogleA highly professional team with friendly and responsive service that are always keen to resolve any issues in a timely and helpful manner. Thoroughly recommended.
Ian · 28 July 2024
Agent replied · 27 August 2024
Thank you so much for your kind words! We're delighted to hear that you found our team professional, friendly, and responsive. Resolving issues promptly and effectively is our priority, and we're glad that our efforts made a positive impact. Your recommendation means a lot to us! If you ever need anything in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleWe would like to express our deep gratitude to the Reeds Rains agency for the prompt and comfortable cooperation! We came from Ukraine and we needed to quickly find accommodation. We found an ad about our house on the site, the staff very quickly organized a viewing. We liked everything and we just as quickly formed all the papers! Now we are enjoying our stay in the new house, and the Reeds Rains team always quickly and professionally answers our questions about housing. We had a negative experience with another agency, so we can safely say that this really deserves your attention and high recommendations! Thanks for humanity and professionalism, we will recommend this agency to everyone!
Lucky · 23 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
