The Property Centre Gloucester reviews

★★★★★ 1/5

Facebook

I genuinely do not understand how this company can call itself award-winning. If this is the standard that wins awards, then the bar must be underground. The property I am currently in has been allowed to deteriorate into an absolutely disgraceful state. Over the past three years, I have reported 62 separate issues. Out of those, a grand total of 8 have been fixed. Eight. That alone should tell you everything you need to know. We have had a leak ongoing for over two years that they have repeatedly failed to resolve. As a result, cupboards have collapsed, floors have suffered serious water damage, and the property has been left to rot literally. There is rotting, unstable decking, loose window frames, and window seals completely gone, making the property cold, damp, and inefficient. The front door is broken. The front door handle is broken. The alarm system is broken. The intercom system was removed entirely because it was deemed dangerous and never replaced. Condensation issues are constant and severe. And that’s just scratching the surface. They had the audacity to claim the EPC rating was a B. I didn’t believe them, so I paid for an independent EPC assessment. The real rating? F. I can only assume their EPC certificate came out of a lucky bag. Property “inspections” used to involve someone walking in, glancing at two rooms, and then leaving. They never asked questions. They never looked properly. They clearly did not care. I stopped reporting issues during visits because it was obvious it made no difference whatsoever. I actually feel sorry for the landlord. There were issues when we moved in, yes, but due to this company’s complete negligence, the property is now in a desperate and shocking state of disrepair. If I were the landlord and saw what had been allowed to happen, I would hit the roof. To make matters worse, the property is now being sold, and it’s painfully clear that the sales team and lettings team do not communicate at all. It’s chaos, disorganised, and unprofessional. This company is utterly useless, incompetent, and frankly feels like a liability to both tenants and landlords. I cannot imagine the amount of damage they must be causing to landlords’ investments through sheer neglect and mismanagement. Avoid at all costs.

Reece · 18 January 2026

★★★★★ 5/5

Google

I had a very good experience with The Property Centre in Longlevens. The team were welcoming, attentive, and professional, and I found them easy to communicate with throughout. They handled my enquiries efficiently and provided clear information whenever I needed guidance. I appreciated the friendly atmosphere and the organised way everything was managed. Overall, a dependable service that I would happily recommend.

Md · 10 September 2026

★★★★★ 5/5

Google

The Team of Rebecca, Susan, Tana and Ben were outstanding. They achieved a price we were happy with and more importantly to a timescale we were working to. They were very communicative and professional throughout the process

PHILIP · 26 March 2026

★★★★★ 1/5

Trustpilot

Awful, unprofessional & uncaring service

Awful, unprofessional service with incompetent staff. Key details were repeatedly mishandled, leading to delays and financial loss on our part. The agent refused to take any responsibility and refused to release us from their contract, effectively trapping us in an agreement while they were at fault. A professional, well-respected agent should act in the best interest of their client, but in this case, the opposite happened. We felt ignored, misled and financially impacted by their lack of care, knowledge and accountability. I would strongly advise others to think twice about using the Property Centre in Gloucester. There are much better services available.

Jessica · 13 April 2026

★★★★★ 5/5

Google

I rented a 2 bed house for 5 years. In that time, I had a leak from the bath, and ceiling collapsed . The toilet also leaked. That was the bad part. The good part is contractors came out very quickly and sorted it all out. That is what a good landlord should do, and they delivered. All the staff , from the moment i picked up the keys, untill the end of my tenancy, have been helpful and friendly. I had visits from Tracey to check on the house. Always pleasant and fair. I would go with the Ptoperty Centre again if the need arises.

Gavin · 8 October 2024

★★★★★ 5/5

Google

Lorna was brilliant. What I liked was that Lorna really worked hard at negotiations, working for us, rather than just trying to gain a quick sale. I have sold many houses over the years with various estate agents and many lure you in with a high selling price, but are then on your back to reduce the cost regularly. Lorna understood that we didn’t want that type of service and negotiated on our behalf to gain an honest price for our property.

Cheryl · 8 October 2024

★★★★★ 5/5

Google

Everyone at the Longlevens branch were so professional and worked so hard to get our house sold. From start to finish communication was great. Big thanks to Rebecca, Tanna, Susan, and Sophie.

Stephanie · 16 March 2026

★★★★★ 5/5

Google

Amazing service initially from Chloe who valued the house and handled all aspects of putting it up for sale. She continued to keep in touch throughout the sales process, and went above and beyond, as did Susan, progressing the sale, often dealing with very frustrating situations. I was kept informed every week and together they pushed it over the line. I am so very grateful and would wholeheartedly recommend this company.

Rachel · 8 May 2026

★★★★★ 5/5

Google

I bought a property through the property centre in February 2026, the team kept me informed throughout the process. I dealt with Rebecca, Ben and Susan

Kris · 16 March 2026

★★★★★ 5/5

Trustpilot

Lovely Oscar

Oscar was not only professional but really honest and patient. Had a few bad experiences with estate agents and he gave me faith again. Let’s hope he can get our offer across the line. Thanks Oscar, you were brilliant.

Lisa · 20 November 2025

★★★★★ 5/5

Google

A brilliant experience from start to finish. Thank you to Chloe, Ben & Susan for all your kindness and support.

Jenny · 11 April 2026

★★★★★ 5/5

Trustpilot

Amazing, helpful and reliable staff

The Property Centre staff Taunton Somerset letting are amazing, helpful and realiable especially Beau one of their staff. Beau is competent in his work, hardworking staff, genuinely dedicated staff to his work, knows what he’s doing, no partial, follows company’s protocols. I will recommend Property Centre letting to friends and families because of Beau. The references was great, always available to listen and hear customers out, always willing to help when necessary. Phone conversations was superb, willing to assist. Twinkle of an eye, every check and documentation got done and I had the house (letting). Beau is very good, speaks softly to customers, very respectful and calm at his work no rushing, every of his work is perfect and lovely 🥰 Beau is a good staff, I will like to give him 5 stars🌟 because with him in this position in the company, the company will progress and move forward. Shout out to Property Centre Taunton Somerset. Great 👍

Ruth · 14 July 2025

★★★★★ 5/5

Google

The service my partner and I received was faultless, Tom came and valued our property and was extremely professional and pleasant to deal with, Emma did a great job of selling our property to our buyers and nothing was left delayed, Lorna was also extremely professional and quick to help anything we needed information on, she guided us both throughout and was very prompt with all services necessary.

Simon · 8 October 2024

★★★★★ 1/5

Trustpilot

Mark Holford is an aggressively pushy…

Mark Holford is an aggressively pushy EA, very off putting and wouldn't shut up trying too hard to sell a property even when confronted about it. Mate, I can see the stairs have carpet, you don't need to tell me. Dawn Meikle is cold, blunt and unpersonable, stopped talking to me, nor put anything in writing for the duration of the sale after picking up on a communication breakdown that had a major effect on our sale timeline. Last agent, no idea of her name just spent the entire viewing making weird comments about the property, making stupid giggles and seemed perplexed that we were going to live in the house. There was an agent who did our second viewing, only does Saturdays but was by and far the best one we had, honest, let us get on with what we needed, obviously had an I.Q. above room temperature too. Wouldn't use to sell, won't buy another property marketed by them. There's a reason why you regularly see sold signs with the property centre become for sale signs from another EA.

Andy · 2 May 2025

★★★★★ 5/5

Google

Lorna and her team at Longlevens provided the utmost professional service at every step of our house sale. Marketing, photography, viewings, and particularly sales progression and completion were brilliant. I would highly recommend using Property Centre Longlevens if you’re selling. They went over and above for us.

Rob · 8 May 2025

★★★★★ 1/5

Facebook

The positives - on time for every viewing, quick to relay offers and information prior to the sale proceeding, the agent we collected keys from was very nice too. The negatives - first agent was really putting on a heavy sale at each property, my partner and I are experienced in sales and saw through every hard sale tactic, we even told him he was being a salesman when he said he wasn't. it was very off putting and distractive. second agent at our second viewing was absolutely lovely, get him to do more than just Saturday! third agent at our third viewing made constant negative comments about the property, interjected with weird giggles between sentences and about the fact we were going to live in the house, describing our intentions as "weird" Dawn was also frosty to deal with particularly. unfortunately somewhere along the communication chain the information that the seller had LPA wasn't told to us, in fact we were told twice by the first and second agents that the occupants brother owned the house. the truth came out when the owner sadly passed away and we were coldly told it would become a probate sale. I questioned why we were told twice that the gentleman's brother owned it to which I recieved a reply stating what the seller had told you while arranging the sale, but no explanation was offered why that wasn't said to us at any stage prior, nor was any apology made, for the communication error. note that we strongly considered pulling out of the sale because of this, especially the way Dawn addressed my concern and would have reached out to the seller via his solicitors directly to avoid any "miscommunication" about it after that point I was completely cut off from any communication about the sale by Dawn, which made me feel really put out, especially as I was the one paying the deposit. after that point we recieved updates about probate & the sale 2 to 3 days after we already recieved updates from our solicitors. In future we'll look to use another agent for selling and probably try to avoid buying a property being sold through you.

Andy · 26 April 2025

★★★★★ 5/5

Google

Huge thank you to the property centre team in Longlevens for making the process of finding our home to efficient and smooth. Special thanks to Chloe for finding us our home, co ordinating the whole process so promptly and explaining everything to us !

Maya · 8 June 2025

★★★★★ 5/5

Google

Me and my wife bought our house a year ago. From the property centre. We renovated our house and decided to get the property centre to come back and have a look at our renovation project. On the off chance we asked what sort of price we could get. We were pleasantly surprised. So after a little thought we decided to put it on the market with the property centre. ( Emma Grainger was the person that came out.) They were very professional at all time’s, we didn’t feel any pressure whatsoever. It has been a hard time to sell at the moment with the economic crisis. But Emma, Charlotte and Tom have been amazing, they always got back to emails phone calls etc. We can’t thank them enough for their professionalism. Definitely recommend the property centre.

Melanie · 8 October 2023

★★★★★ 5/5

Google

I could not praise Property Centre's staff enough. Even if one buyer pulled out of the purchase I was immediately assisted and soon Emma Grainger could find another buyer and immediately viewing started Tom and Charlotte have greately helped during the viewing as I was not able to be at home. I also have to thank Alison as with her contacts during the process has kept me informed as thing progressed. Wonderful staff and service.

Adriana · 8 October 2023

★★★★★ 5/5

Google

I’ve really enjoyed working with Ben on my property search. He goes the extra mile to make sure you have all the information you need, even annotating Google Maps images to clearly explain key details. His attention to detail, professionalism, and genuine commitment to finding the right property truly set him apart. Highly recommended!

Devan · 8 March 2026

★★★★★ 5/5

Trustpilot

Wouldn't choose any other estate agent than the property centre

Amazing experience going with the property centre. We dealt with Simon Robinson who worked so hard in selling our house. Simon was always very polite and lovely to deal with. Simon showed total respect to our home and always saw to it that buyers removed their shoes. Simon communicated regularly with us and sold our property within 2 weeks for a price we were happy with. Thank you Simon it has been a total pleasure.

Sherron · 8 February 2025

★★★★★ 1/5

Trustpilot

The Property centre in Quedgeley…

The Property centre in Quedgeley marketed a 4 property which clearly stated that the property had no onward chain. This suited us perfectly as we were looking to make a quick purchase. We offered 2K over the asking price to ensure that we would be able to acquire. When we got close to completion, and after spending money on surveys and solicitors fees it turns out that the property did indeed have a chain. The Property Centre then casually dropped this into a conversation about 2 weeks before completion and stated that the seller would vacate whether their purchase was ready or not. Unfortunately this was never the intention and a no chain purchase would have ended up taking at least 8 months. This of course completely ruined our plans and has no doubt had a horrible effect on the poor folks attempting to buy our house who have given notice on their rental property. AVOID LIKE THE PLAGUE IF YOU REQUIRE HONEST AND UPFRONT AGENTS. BE WARY OF BOGUS NO CHAIN CLAIMS AT BEST THIS WILL END UP COSTING YOU A FORTUNE IN FEES AND SURVEYS. AT WORST YOU COULD END UP HOMELESS AS A RESULT OF SHADY DEALINGS. I would like to add that the Sales Progressor has been as helpful as possible, but has been hung out by the idiots above who are never available for any sort of discussion.

Nick · 19 November 2024

★★★★★ 5/5

Google

Having met with lots of different estate agents over the last couple of months, I can confirm that Charlotte has been the most approachable, helpful and positive one so far. She made the whole viewing very relaxed and enjoyable and had answers to all the questions we raised. We recently had our offer accepted on the house Charlotte showed us and we couldn't be more grateful for her assistance.

Freya · 8 October 2023

★★★★★ 5/5

Google

Lorna was Very professional and helpful on the sale of our property she kept us informed and reassured as it was a long and stressful process that was not of our making

Ian · 8 May 2025