Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI deeply regret not reviewing this…
I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.
EI · 29 December 2023
★★★★★ 1/5
TrustpilotAbsolute idiots
Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said
James · 15 September 2026
★★★★★ 1/5
TrustpilotIf I could give them zero I would
If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law
Aileen · 28 July 2026
★★★★★ 5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
Craig · 16 April 2025
★★★★★ 5/5
GoogleWe were with TG lettings for almost 4 years, and we couldn’t have asked for a better company to rent through. Every member of staff were so helpful, responded so quickly and the few repairs we needed were dealt with immediately. Thank you all for being so lovely to us, I couldn’t recommend TG Lettings enough 😊 …
Melanie · 17 April 2025
Agent replied · 8 May 2025
Hi Mel, thanks so much for such a lovely review. It was a pleasure to work with you and we wish you all the very best for new home. Take care, Rachel
★★★★★ 1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
Hiba · 28 February 2023
★★★★★ 5/5
GoogleI have used TG for many years for both letting and selling properties and at all times their service has been excellent. Over the years they have found great tenants for me and recently completed another property sale for me, promptly following up all queries to ensure a smooth completion. Whether selling or letting your properties I would recommend TG to local landlords every time.
Penny · 9 December 2024
Agent replied · 23 December 2024
Dear Penny, thanks so much for your kind words. It's always been a pleasure working with you on both the lettings and sales sides. We wish you all the best and a very Happy Christmas. Best wishes, Rachel & Glenn .
★★★★★ 5/5
GoogleThe whole process from start to finish was amazing. All employees were polite and professional throughout. By far one off the best experiences I’ve had with a lettings agency. I highly recommend TG sales and lettings and urge anyone to use them. A big thank you to Erin. And also Rachel. Kind regards. RyanPositiveResponsiveness, Quality, Professionalism, Value
Ryan · 11 November 2021
Agent replied · 10 November 2024
Thankyou Ryan! We were absolutely delighted to help you find your new home and hope you are very happy there. Very best wishes, Rachel
★★★★★ 5/5
GoogleWarren has helped me massively throughout the whole selling process. He managed to sell my flat in only 3 months, where before the other estate agents have struggled to get one viewing. … More
Hollie · 10 November 2025
Agent replied · 9 January 2026
Dear Hollie,
Thank you so much for your kind words! I’ll be sure to pass them on to Warren, … More
★★★★★ 5/5
GoogleAfter successfully managing my flat as a rental for 7 years i used them to handle its sale.
Rachel managed the sale and was extremely proactive during a quiet time for finding potenyial buyers.
Once we had a buyer she proved to be excellent at managing cumminication between the buyers, both solicitors and myself.
Very happy with the competitive pricing and the level of service. Thank you.
Nick · 11 October 2024
Agent replied · 10 November 2024
Dear Nick, thankyou very much for your kind words. It has been a pleasure to work with you all these years and be able to sell the flat. We wish you all the very best for the future. Warm wishes, Rachel (Director)
★★★★★ 5/5
TrustpilotNorthampton branch is one of the best…
Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏
Rahel · 26 April 2026
★★★★★ 5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
Mamun · 27 August 2025
★★★★★ 1/5
GoogleI contacted this company on the 13th of March. I wanted to put a cash offer in on a commercial property, I just needed a few basic details and to book in a viewing. I was told that they would need to find out the information about the property and get back to me. I had no response by the end of the day, so I called back, I was told again by a different person that someone would call me back.
A week later, still no call back.
I will not be using this agency for any future property purchases or sales.
Lee · 11 November 2023
Agent replied · 10 November 2024
Hi Lee, I'm very sorry that we didn't get back to you and you felt the need to write this. If you could email me at rachel@tgres.co.uk, i would be very happy to explain. Regards, Rachel (Director)
★★★★★ 5/5
GoogleRachel and the team at TG - you have always been brilliant at finding the right tenants for the house and the cottage. We really appreciate the time and effort you put in to finding the right people. I know too that our tenants are as happy with your service as we are. Thank you all. Matt H.
Matt · 12 November 2019
Agent replied · 10 November 2024
Thanks Matt. Its fantastic to be able to help find tenants for such special properties. I hope your new tenant loves living there as much as the last and enjoys the spectacular setting. Rachel
★★★★★ 5/5
GoogleGreat service, very kind and supporting staff.You made the process easy for us
Shamy · 11 September 2024
Agent replied · 10 November 2024
Hi Shamy, thanks very much for your lovely words. I can't believe it went through so quickly! Amazing! We all wish you and your family much happiness in your new home. Rachel
★★★★★ 5/5
GoogleExtremely happy with the service TG sales and letting provided to help me rent a home. Erin was absolutely amazing, always on hand and happy to help. Thank you!
Sarah · 10 April 2025
★★★★★ 5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
Chukwuebuka · 14 February 2026
★★★★★ 5/5
GooglePositive experience of both the Lettings and Sales side of TG. Friendly, efficient, cost effective, helpful team who stick to the brief at hand. Thank you, would recommend (have already done so to various people!).
Hannah · 9 July 2025
Agent replied · 23 August 2025
Hi Hannah, thankyou so much for your kind words. It has been an absolute pleasure to help you manage the house for lettings and then to sell it. We wish you both all the very best for the future and many thanks for the recommendations. Warm regards, Rachel
★★★★★ 1/5
TrustpilotSo I was looking to sell my property…
So I was looking to sell my property and was sold bag of lies from these jokers at Taylor’s estate agents.•Customer service skills from Luton branch staff were non existent.•The marketing manager ADAM Bolton who signed us up told us lies regarding the contract just to get us signed in and after said he did say those things just 2 days after! SHOCKING •Advertising was shambles, spelling mistakes, •Actual viewing that was scheduled on agent showed up at all and no apology. So no thank you I will take my business else where. Just guys are jokers and I wud recommend you use another agents.!
Micheal · 26 May 2021
★★★★★ 5/5
TrustpilotPerfect execution of a sales transaction
Wasim of the selling team did an excellent job in helping us to sell a house in Oxford.
Alan · 17 August 2026
★★★★★ 5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
Bobbi · 8 December 2020
★★★★★ 5/5
GoogleRachel was amazing and so supportive with helping us move into our home. We were always kept informed of any updates and any questions we had were always answered so quickly. I would recommend T&G to anyone and we’re so grateful, thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
Jade · 11 November 2020
Agent replied · 10 November 2024
Thanks Jade for your lovely comments! It was a pleasure and i hope you all enjoy living in your new home. Rachel
★★★★★ 5/5
FacebookI cannot recommend Selina and her Lettings team enough! Selina & Casey have been truly amazing, friendly, professional, honest and reliable. Their down to earth and fair attitude mixed with the professionalism makes a good trusting service. Any issues are dealt with and nothing is ever too much trouble to help or just enquire about. Selina and her team are a credit to both landlords and tenants. I’m so lucky I have found a second property with Selina so I don’t have to ever worry about any other letting agents. I am so thankful for the guidance and reassurance in my homes.
Stephanie · 28 October 2020
★★★★★ 1/5
TrustpilotGloucester branch - useless for letting. Avoid.
I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.
Chris · 21 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
