5/5
TrustpilotThe whole CGT team were extremely…
The whole CGT team were extremely helpful especially Becky McDermott, they’ve reviewed and processed our application within 4 days. Definitely recommend CGT lettings agency.
Trusted Agent profile · Gloucester
CGT Lettings Gloucester reviews
★★★★★
282 reviews across 3 platforms
27/29 London Road, Gloucester, GL1 3HD
CGT Lettings's office in Gloucester, at 27/29 London Road, is rated 4.1 out of 5 across 282 reviews on three platforms, including 174 Google reviews rated 4.3.
Reviews
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWell what can I say cgt have been amazing every step has been so easy any problems they were on the case straight away unfortunately moving to another part of the uk or we would stay with them and use them again well done blowing socks off other letting agents in Gloucester thank u guys.
Agent replied · 28 July 2023
Thanks Liam
5/5
TrustpilotSimple and easy process.
Simple and easy process. Hannah from the Stroud branch was amazing, and very professional.
5/5
GoogleProcessing was very easy and the agents helped us with everything. Was able to move in on time as promised.
1/5
Trustpilotcannot rate them bad enough
cannot rate them bad enough. my rent is £30 less than the 1 bedroom flats in my block. They have the extra room, economy 7 storage heaters, better carpets, according to my neighbour, quite nice. mine is awful, for almost same money. they tried the ol' 'sold as seen' Arthur daley approach.The manager couldn't organise bins for us. she told tenants to use the commercial bin. the communal areas are dirty, smell of weed, our post is regularly thrown on the floor in spite of us having letterboxes (likely the lazy landlord), we are moaned at for putting washing out of windows and making the place 'look bad. They represent a terrible landlord that just care about their business. my flat in particular is like the runt of the litter. upstairs shower often leaks, flooding my bathroom and getting behind my electric shower. they are more interested in defending slum landlords than actually tidying up the building they are so proud of !! an 'iconic' building where 2 tenants out of 4 are suspected weed smokers. only 1 that we know of has been 'served' a section 8.now both me and the other professional working tenant have beee invited to leave because we complained about noise, dog faeces smells, poor decor, lack of storage heaters (making heating 3x more expensive, for only £30/month discount) a total joke ! and they broke GDPR leaking my email address to the weed smoking tenants !
1/5
TrustpilotReally poor service
Really poor service No phone call when told I would get one.Maybe they where tired ,doing nothing The review is as said , promised a call about selling a house ,but no call.Actually going in the unit was embarrassing, nobody seemed interested.
5/5
TrustpilotSupporting overseas landlords
As an overseas landlord it´s critical for me to have confidence in local property managers. This tends to based on individual performance rather than company. At CGT Lettings I was particularly impressed by Talia Kenney, who provided prompt and clear communication leading to us securing an excellent new tenant.
1/5
TrustpilotShocking CGT
Poor service, poor managed property by CGT Quedgely. When leaving the property in a fantastic condition, better than when I moved into it they tried to bill me £400 for someone to clean? What absolute rubbish! Will do anything to get their hands on money! I will never use CGT again nor will I recommend them to anyone else! Disgusted. They have no care for their clients, it's all about money.
5/5
TrustpilotWarm and friendly team
Warm and friendly team. Assisted very quickly with finding us a new home. Gave lots of information and support. Would recommend as always on hand to support.
1/5
TrustpilotAvoid these cowboys
Avoid at all costs. Very poor management and admin. Have had 2 bookings cancelled because of incompetence (or displayed incompetence in order to get more money). Directors and Managing Directors promise to respond and don't. Useless and money grabbing.
1/5
TrustpilotWould give 0 stars if I could
avoid Gloucester Branch London Road like the plague. Id rather gauge my eyes out with plastic spoons than ever go there for help or a property ever again. Rude staff that are absolutely no help and make you as a tenant feel absolutely worthless. left myself who is pregnant with asthma in a damp house full of black mould, mice and walls practically falling apart for nearly 2 years. also avoid Flatfair waste of time. Im sure this doesn't stand for other CGT branches ive heard lovely things about others but I have never been treated so unfairly by an estate agent ever. My mental health was crushed by the end of it and I am still receiving stupid emails from them demanding information then making out something completely different? Should be ashamed of yourselves for the way you treat your tenants
3/5
TrustpilotUnderwhelming
Not a scam, but not a delightful experience. No worse than most lettings agents I've dealt with, though. I guess you could say that they can't be that bad, as I am still a client, now on my second tenant found by them.
5/5
TrustpilotI couldn't be more satisfied with all…
I couldn't be more satisfied with all the attention given by Hannah Rogers. From the first minute to the time to pick up the keys, she was tireless always helpful and with a smile on his face to answer all and a few more questions. I strongly recommend it to anyone who wants to rent when buying a house that goes to CGT Quedgeley and have a nice chat with Hannah
1/5
TrustpilotDisgusting company. Scum.
Disgusting company. Read all bad reviews before using, they are scum. They will steal your deposit, lie and offer zero assistance if you have any issues at all. Avoid like the plague, seriously, I wish I believed the bad reviews but I took a chance. Hell ever since.
5/5
GoogleI would like to say CGT is one of the best letting In Gloucester. I have positive experience with Ms. Sophie , a staff there. She helped me to find a best house for me and made all the process very smooth for me. I am a happy customer.
1/5
GoogleLazy. Can't be bothered answering phone.
5/5
GoogleExcellent service and quick 👍 We highly recommend. Thanks to Sophie, Emelia and Frances. …
5/5
TrustpilotGreat experience with CGT lettings
Would really recommend CGT and specifically Talia, who was super friendly and helpful throughout the whole rental process. This was my first rental and she took the time to go through everything in detail, answer all my questions, checked in and always kept me updated.
5/5
GoogleWe have been looking for a larger quality property to rent and have seen a few with a number of different Letting Agents. Carl Rolfe of CGT stood out above all the rest by being the most professional, friendly and genuine at the viewing …
Agent replied · 28 July 2023
Thank you :)
1/5
TrustpilotBad communication between colleagues
Bad communication between colleagues. I laid down a holding fee and was set a deadline to provide info. 3 weeks before the deadline they stopped my application and kept my holding fee. They refused to refund my holding fee blaming me for their poor customer service and support. They have multiple avenues to contact me before hand but didn’t. Beware their reputation is very poor and I know multiple people who have had issues white this letting agency.I am still waiting for a reply for my official complaint. Still £103 out of pocket. Use with caution.
1/5
GoogleI lived in a property, maintained by cgt for nearly 7 years. I haven't ever had to deal with such a shambles letting agents in my life. Every inspection and chance I got I reported faults within my home, my biggest being damp and mould. Cgt …
5/5
TrustpilotLandlord with CGT
I use CGT for all my properties in Cheltenham, I have found their team that includes Sam, George, Julia, Dan, Georgina, Sarah and others supportive and proactive. During tenancy handovers the void periods have been kept to minimum and all the tenants they have found have been excellent. I have recommended them to my friends and would recommend them to anyone looking to rent or be a landlord in Cheltenham.
5/5
GoogleSpoken to a few members of staff here now and after today I must say how nice it is to speak to an agent who is willing to actually listen to my search criteria and offer advice rather than just dismiss me.
Agent replied · 28 July 2023
Thank you David :)
5/5
TrustpilotTalia Kenney was really helpful…
Talia Kenney was really helpful from the start. We were given 2 months notice as our landlord wanted to sell and Talia worked really hard to help find us a place and guide us through all the admin making a lives a lot easier
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