Western Lettings Glasgow reviews

★★★★★ 5/5

Google

We had Western Lettings as our property managers for 2 and a half years and they were excellent! By far the best letting agents we've ever had. They responded really quickly to our queries and everything was fixed in a timely fashion. At no point were our keys given to anyone without permission (which has happened plenty of times with other letting agents) and we were given proper warning when they needed people to attend the property. At the end of the tenancy check-out went as expected and we were not hit with a million irrational charges for cleaning that was already done or non-existent damage. (This has happened with previous letting agents since they have nothing to lose). I would recommend them to anyone, as they're giving letting agents a good name!PositiveResponsiveness, Quality, Professionalism, Value

T · 23 October 2021

★★★★★ 5/5

Trustpilot

Wonderful to work with

We lived in a flat managed by Western Lettings for four years, and moved out just two weeks ago from when I’m writing this. They were wonderful. They always took care of things when something broke or failed, and sent the right people to look at the situation and fix it. They were always kind and helpful, and polite when they came to inspect. I recommend them to anyone who owns or lets a flat.

Gerrie · 8 July 2022

★★★★★ 5/5

Google

I have been with Western Lettings for 3 years as a landlord - and I want to share my very highest recommendation for them. If I could give more than 5* I would. The staff at Western Lettings are exceptional in every way. Throughout my time with Western Lettings, the staff have gone out of their way to support me - it is abundantly clear that for the staff at Western Lettings, this is more than a job... they have genuinely cared for me, and nothing has ever been too much trouble. Throughout this time, letting my house has been stress-free - Western Lettings' communication has been excellent, always keeping me in touch, and they have resolved any issues arising quickly, efficiently and professionally. If you are looking for someone to manage your property, I would encourage you to look no further than Western Lettings and their wonderful staff. Thank you to all at Western Lettings for making my experience such a positive one. It has been a pleasure dealing with you at every turn - from setting up the let, to finding suitable tenants, to managing the property, to ensuring a good handover at the end of tenancy. Hugely appreciated.PositiveResponsiveness, Quality, Professionalism, Value

John · 27 August 2021

★★★★★ 5/5

Google

Western Lettings were our letting agents for nearly 3 years (as tenants) and we have had an excellent experience with them. They are always quick to reply to any queries or issues and we always received friendly and professional service. They were extremely helpful throughout our tenancy including when we'd informed them of our intention to move out. Highly recommend them as agents. Thanks!

Beth · 18 June 2023

★★★★★ 5/5

Google

Best agency i have every dealt with. We've been renting one of their flats for 4 years. Any issue we had they dealt with it swiftly, they reply quickly to emails, and have been very transparent all along. 100% recommended 👌 …

ML · 22 September 2024

★★★★★ 5/5

Google

My experience and relationship with Western Lettings is amazing - showing themselves to be extremely generous , welcoming and professional. They are more than just a great business, they play a key role in promoting active lifestyles and opportunities for people in the local community. W.L sponsor and support my hockey club (Hillhead Hockey Club) and with this funding it has enabled us to continue to run our organisation and to provide important opportunities for people of all ages in the local, and wider community. Everyone I have engaged with has been extremely personable and easy to get on with, and as such we have forged a great relationship. Thanks for everything!PositiveResponsiveness, Quality, Professionalism

Iain · 18 June 2021

★★★★★ 5/5

Google

I don't usually review but really had to say what a great service I've had from Western Lettings today (supported by Catherine who was just excellent). Trying to relocate and find a new home during COVID-19 has brought so much anxiety and I couldn't believe how quickly I was assisted in finding a new place; from locating the right property for my needs, completing referencing at speed to confirming my move date. Having been dealing with mis-information on viewings and lack of transparency on current processes from other agents in the city, I really had to write here to recommend.PositiveResponsiveness, Professionalism

The · 18 June 2021

★★★★★ 5/5

Google

We had Western Lettings as our property managers for 2 and a half years and they were excellent! By far the best letting agents we've ever had. They responded really quickly to our queries and everything was fixed in a timely fashion. At no point were our keys given to anyone without permission (which has happened plenty of times with other letting agents) and we were given proper warning when they needed people to attend the property. At the end of the tenancy check-out went as expected and we were not hit with a million irrational charges for cleaning that was already done or non-existent damage. (This has happened with previous letting agents since they have nothing to lose). I would recommend them to anyone, as they're giving letting agents a good name!PositiveResponsiveness, Quality, Professionalism, Value

Tegan · 18 June 2021

★★★★★ 4/5

Google

Western Lettings were always very professional and helpful, particularly as I was moving in March 2020 just as everything was locking down. Staff were always responsive and helpful throughout my 12 month tenancy. The only negative thing was the inventory I was provided with as it said everything was perfect with the property and it took me a lot of time to take photos and upload them of things that weren’t perfect (marks on walls etc). Overall, I would highly recommend.

Mark · 18 June 2021

★★★★★ 5/5

Google

Leased a flat with Western Lettings for about a year and half. Extremely happy with the professional manner, and personable demeanor of all the staff; always a pleasure to communicate with. The agency work as a team with a single contact email that picks up every communication with any concerns or issues dealt with promptness and excellent communication. Been renting for years and Western Letting has topped the list. I highly recommend the agency, and hope to avail their services in the future. Thanks to everyone at Western Letting.PositiveResponsiveness, Quality, Professionalism

B · 18 June 2021

★★★★★ 5/5

Google

I moved to Western Lettings last year after a poor experience with another agency and have found the service provided by the company to be exemplary. The staff are without exception friendly, efficient and highly professional and the IT systems are outstanding, providing instant access to inspection reports, invoices and compliance certificates. My tenants have also expressed their appreciation for the service provided to them and I consider the company to be setting the benchmark for the highest standards in service to both property owners and tenants. Very highly recommended!

Owen · 18 June 2021

★★★★★ 5/5

Trustpilot

Harry and Western Lettings were amazing!

They were great! Super responsiveness and helped with anything we needed.

Anonymous · 24 September 2025

★★★★★ 5/5

Trustpilot

Outstanding Letting Agents. Outstanding people!

As a landlord, I strive to be very fair and respectful towards the needs of my tenants. I have used Western Lettings for a period of nearly four years and have had nothing but the most positive of experiences with them. They are super reliable and efficient and all staff are very friendly, pleasant and most helpful. If you need the services of a Letting Agent, Western Lettings should be your very first choice.

Sandy · 19 January 2022

★★★★★ 5/5

Trustpilot

Outstanding agent

I have been renting out my Glasgow West-end flat through Western Lettings for the past 10 years. I have found them to be totally trustworthy and their service has been exemplary. They are efficient and their landlord reports are superb. It’s not easy managing a rental property from the other side of the world (Australia) and I consider myself very fortunate to have discovered Western Lettings. I cannot recommend them highly enough. Willie Campbell

Willie · 25 July 2024

★★★★★ 5/5

Trustpilot

We have used Western Lettings for many…

We have used Western Lettings for many years. Over this time they have dealt with every aspect of finding and dealing with our tenants, and looking after our property. They have done all this without any hiccups or problems year on year. Basically we just leave Western Lettings to run our property, confident in the knowledge that they are doing this professionally and in our best interests. We couldn't recommend them highly enough!

Eric · 18 January 2022

★★★★★ 5/5

Google

I let my flat out through these guys for the last five years. Was a bit apprehensive however they were fantastic throughout, dealing with everything for me. Worth every penny as a landlord, always making sure the tenants were both being looked after as well as looking after my flat! I’ve had to sell the flat for other reasons but even through that process i.e. managing the tenants leaving and helping with access for the surveys/viewings etc, they’ve been first class. Thanks for everything. Anyone looking to let out a property that is a bit worried about doing so, use these guys and you’ll be fine.

Neil · 18 June 2020

★★★★★ 5/5

Google

I can honestly say these have been the best letting agents I have ever worked with. After bad experiences and OK experiences in the past, I was constantly surprised how efficient, professional, polite, reasonable and helpful this team were. The price was no different (and in fact cheaper) than many others and it has been absolutely worth it. They have been fantastic right up to the point where I sold my flat last month (and even beyond!). I never had to pester them to do something. I never had to follow up with a million emails. They just did the work extremely well and I am so grateful for all their hard work. You are daft if you don't choose them for your agency. Could not rate them highly enough.

JG · 18 June 2020

★★★★★ 5/5

Google

While I left the tenancy two years ago, I never realised I didn’t leave a review. I rented a flat through western lettings for a year and I was amazed by their responsiveness and professionalism! All maintenance issues were addressed and fixed within 72 hours (even with white good replacements). I’m highly recommending them to family and friends looking for a place and they are going to be my first choice when I’m starting to consider upgrading my current apartment!PositiveResponsiveness, Professionalism

Mária · 18 June 2020

★★★★★ 5/5

Google

I moved into a flat with Western Lettings after my previous flat was broken into. They were very warm and supportive, but also focused and professional, and their attitude made my tenancy a comfortable and stress-free experience. They were always quick to respond and exceeded my expectations with how eager they were to help. Every member of staff that I met/corresponded with was friendly, genuine and down-to-earth. I would highly recommend Western Lettings to anyone looking for tenancy in Glasgow.

Robert · 18 June 2020

★★★★★ 1/5

Google

TERRIBLE. Not even worth 1 star. I rented a property in Thornwood and encountered nothing but incompetence from this company. During inspections, employees would come to the flat and say nothing more than hello, even when I highlighted issues of the flat. They never once got back to me about these. Their customer service is horrendous. Since moving out a few months ago to move abroad - and cleaning the flat from top to bottom (to a MUCH higher standard than was when I moved in) - they have tried to charge me for damages that were there when I moved in (and I highlighted them in my move in inspection), and for cleaning (unwarranted). Having been advised by one employee regarding details of moving out, I was then faced with additional charges by another very rude (Jennifer) employee based on carrying out this advice. They provided my energy company with the wrong details thus I have been charged wrongly for usage. They failed to protect my deposit under the deposit Scotland scheme and it was only when trying to claim back my deposit I was made aware that my £1200 deposit had been unprotected without my knowledge for 7 days during my tenancy. They refuse to accept responsibility and treat their tenants like a piece of dirt. As a home owner myself - I rent out my property - I was appalled by their dealings throughout. It seems they only care about squeezing money out of tenants and it is unacceptable. UPDATE: RESPONSE TO OWNER. Dear Mr Gallagher, Following your response, I have sent my comments to your email address. I look forward to hearing from you. Sincerely, Sara

Sara · 19 June 2019

★★★★★ 5/5

Google

I've been renting out my flat via Western Lettings for many years now. Their service has always been polite, informed, good value and carried out quickly.. On the basis of my relationship with them, I have no hesitation in recommending this firm. Added July 2018 - had an email from Western Lettings recently telling me current tenant was leaving (after many years). Once they had ascertained that I still wanted the flat let, they went into action. After only seven days empty, new tenants will be moving in - all checks done and deposit paid. As part of their service they recommended some minor repairs and renewals. I felt there was not enough time to organise this before the new tenants' arrival. No problem. We agreed what was required and they have organised the tradespeople to do the work this week. Talk about service!

Philip · 19 June 2019

★★★★★ 5/5

Google

We have used Western Lettings since 2011 as agents for our property in Glasgow. Over the past 5 years, Jack Gallacher and his team have provided an exemplary service: courteous, timeous and highly professional, with access to a network of able and affable tradesmen. Calls are answered, issues resolved and we have no hesitation in recommending this company most highly -- a beacon of best practice.

David · 19 June 2017

★★★★★ 5/5

Google

Fantastic service and I also loved the fact they give you a box full of goodies and discounts when you move into one of their properties - the only regret I have is I wished I got a property with them sooner! Mark especially has been fantastic and dealt with all my queries and questions very promptly thank you 😊 …

Amy · 5 December 2024

★★★★★ 4/5

Trustpilot

Reliable letting agency

Very good experience overall, mainly related to the property manager, Kirsty MacMillan, that dealt with me over the last two years of my tenancy. I had quick answers to my questions, problems were fixed in a timely manner, I felt I was supported. I am not giving 5 stars because, unfortunately, it was not quite the same for the first two years.

Barbara · 27 October 2022