Watermans reviews

★★★★★ 1/5

Trustpilot

I am currently claiming with them are …

I am currently claiming with them are they are just dragging their heels. William sives was handling my claim he never kept me updated I always had to chase him up. He has now left the company and my claim gets passed from handler to handler. I was offered a settlement but the 3rd party are now delaying it as long as possible I was told it would be paid to me in 2 to 4 weeks and it's nearly 8 weeks now. This has been dragging on for 2 years.

James · 13 July 2017

★★★★★ 5/5

Trustpilot

Great service

Constantly updating your claim via text notification, phonecall and email and online log in, you are never unsure at what stage you are at with your claim. I was happy to get a settlement figure as i was not going to bother about a personal injury claim in the first place. Only downside was i got sent for a medical report by there chosen doctor who i felt was not bery understanding and took bery little assessment and beleive his words did not match what i thought. He was sticking to a "plot" to a report he had probably wrote before. Had the report been more accurate , i beleive this was backbone to determine what my claim was potentially worth and was poorly carried out. Watermans however i can not fault. Thanks willie for the support

Mark · 10 October 2015

★★★★★ 5/5

Trustpilot

Complete and excellent service

After a RTC where a van collided with the back of my car at speed, my vehicle was written off. Between Scott and Jonny, the attention to detail and the care taken to ascertain the full details of my case meant my confidence in the company was shown to be correct and any concerns I had were eased. Any inconveniences as a result of the accident were minimised due to the attention to their client's needs, including provision of access to suitable medical professionals and other services, such as the use of a hire car, while the claim was being settled. All in, an excellent service and one that I would happily recommend to those who face a similar situation.

Gavin · 3 November 2014

★★★★★ 5/5

Trustpilot

I was a sceptic, Watermans changed that.

Having been contacted many times over an accident that was involved in in 2012, I decided to take up the opportunity to see if I could claim for, what I felt was a 'minor' injury. Watermans took everything into their hands and followed up and made regular contact with me on progress. Although there was delay in finally closing the claim this was not down to Watermans but a third party company used by the insurance company. I would like to say that Natalie Bruce of Watermans advised me well, and that it has been down to her that I received a very welcome cheque, which I would otherwise have let go. Arthur Forster Banchory

Arthur · 30 July 2014

★★★★★ 5/5

Trustpilot

Very satisfied client

I would like to reassure anyone considering this company by reporting that my experience was excellent. I had no previous experience of personal injuries or the legal profession fortunately, when I was injured by a motorist while I cycled to my workplace one morning. I found Watermans quite randomly by contacting a personal injuries website who referred me to Watermans. I was reassured by the very calm and professional telephone presence of John D , the solicitor who made contact with me , before I knew it the process was in motion , I was perfectly confident at all times that my claim was in good hands. The staff employed by the insurers were presumably under pressure to reduce costs of claims and they tried out all the usual ploys to try to minimise the settlement so it took a little patience as each step of the process had to be followed until I received a fair settlement , when they ran out of tricks. I received a very low stress and efficient service from John D. at a time when I was very busy and preoccupied by my own projects. I obviously can only report on my experience but I certainly can say that it was a 100% positive one and I wish John D. and all the team at Watermans well.

NC · 12 July 2014

★★★★★ 5/5

Trustpilot

Great and speedy settlement

I was in a car accident 3 yrs ago but it wasn't my fault and I never done anything about it then a couple months I was put in touch with Watermans by my car insurance company as I was entitled to a claim as European policies had changed and the time lapsed wasn't a problem as soon as I gave my details and what happen to me and my car over a phone call within a couple of days a lady from Watermans was out at my house getting me to verify what I said and sign the paper work then I was contacted by Natalie who kept me up to speed with how things were going and was always very helpful if I needs advice at any time even on a Saturday which was great it wasn't long and I was made an offer which Natalie and I talked about and decided to decline as we both didn't think was enough then Natalie asked for Watermans to get my medical history of when the accident happened I she wanted me to take a medical with a third party Doctor so he could add his report to the claim for more proof that all went smoothly and straightforward only a couple of weeks after that Natalie called me up and told me that there was another offer on the table way more than Watermans had expected and we both agreed that I would accept it and I did Natalie got my bank details and and with a week of the offer the money will be in my bank cleared and ready to spent all with the help of Natalie Bruce at Watermans am so pleased.

Ms · 3 June 2014

★★★★★ 5/5

Trustpilot

Star employee Neil Stewart

I was in a car accident and used watermans to deal with my claim, they were very professional and done there very best for me , but as the insurers were playing hardball the case went to court and that's when I got moved on to NEIL STEWART, who dealt with my case from then on. I felt that Neil had my best interests in mind and worked very hard getting the other side to make a reasonable offer rejecting any silly ones they gave in the first place. He deserves all the credit and I will be referring anybody who needs legal advice here in the future. Thanks again.

Stewart · 24 May 2014

★★★★★ 5/5

Trustpilot

Helpful, kept me informed and got me a settlement

When I had my accident I wasn't sure what to do. I contacted watersons and they where so understanding and helpful. They sent me forms out I filled them in I was kept informed every step of the way and if I had any queries there was always someone on the other side of the phone only to happy to help me out. I can't thank watersons enough they have made the process hassle free and I'd recommend them to anyone

Lesley · 23 April 2014

★★★★★ 5/5

Trustpilot

Quite simply ,the best!

After my accident my confidence and self worth were very low Heather listened with patience and respect and made me feel like a human being again rather than just go through the motions . I can highly recommend this firm , I was kept up to date every step of my claim and the advice I was given was exemplary! As a result my claim has been very successful. I could not have asked for more . A very genuine and caring company !

Clare · 17 April 2014

★★★★★ 5/5

Trustpilot

Absolutely delighted with the service.

I cannot recommend Watermans highly enough. I was advised of the progress of my claim every step of the way and Scott took the time to explain things to me in a way that I would understand. Personal claims can be highly emotive and it was great to feel that you had someone on your side, who sympathised with what you were going through. Not just someone treating you like another number, which I believe to be the case with some firms. As someone that works in the service industry, I expect to be treated the way I treat my customers. Watermans delivered this ever step of the way.

Ryan · 31 March 2014

★★★★★ 5/5

Google

Excellent service and so very helpful with everything and so very understanding I won my case with with all their help

Denise · 16 April 2023

★★★★★ 3/5

Trustpilot

Could be better

Could have been better as my settlement a was happy with but 15% I think is a bit much and plus a got told a would have it within 7days so I expected the money to be in my account but when I called a got told another 5 workings for check to clear so in my opinion I should have asked yous to just send the cheque to me rather waiting on you'd clearing it

David · 23 May 2017

★★★★★ 5/5

Google

I was very satisfied with the service I've been given by Watermans and specially by Aimee. She was always very helpful and informative through the whole process. I can recommend them for everybody who needs a good solicitor.

Ildiko · 14 June 2020

★★★★★ 5/5

Google

Very helpful and professional.

Frank · 27 March 2024

★★★★★ 5/5

Facebook

Highly recommend by myself. Jacquie Sandison has done an amazing job. Kept me up to date throughout. Took all my stress away and was always there to answer questions when needed. Thanks again.

Kevin · 12 May 2021

★★★★★ 5/5

Google

Amazing so so helpful would highly recommend them, susanne was absolutely amazing with everything kept me up to date wouldn't fault her in the slightest

Cocox717 · 14 June 2022

★★★★★ 5/5

Google

Great service. Good communication. Massive thank you to Heather Tierney.

Jamie · 16 April 2022

★★★★★ 5/5

Google

The solicitor I had was fantastic throughout, I was keep in the loop with what was required next and had the support and guidance from her at all timesPositiveResponsiveness, Professionalism

Elizabeth · 14 June 2021

★★★★★ 5/5

Google

I have been very pleased with the support and understanding of lawyer and case

Ray · 16 April 2023

★★★★★ 5/5

Google

Hi, l cant fault watermans, as I had a good experience, friendly and professional

Brian · 16 April 2023

★★★★★ 5/5

Trustpilot

Accident claim

Would highly recommend Watermans, who dealt with my claim & kept me informed throughout, delighted with the end result. Thank you Sandra Downie

Sandra · 31 January 2015

★★★★★ 1/5

Google

Con of a company people I know have been called by them and saying I can put yous in a crash I'm going to report them to the powers that beNegativeProfessionalism

Lynne · 25 October 2020

★★★★★ 5/5

Google

Watermans solicitors helped me and my family with our claim. Excellent and understanding firm to deal with. Our solicitors were very helpful, quick to reply and kept us updated with any news. I would highly recommend watermans for any of your legal worries. Top class and very speedy. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 14 June 2022

★★★★★ 5/5

Trustpilot

Very impressed with watermans service

I would highly recommend using watermans not only are they very good at keeping you up to date and making sure everything is resolved as quickly as possible they like to make sure you are ok also i was offered lots of support throughout and also afterwards. I would also like to say Scott Whyte who dealt with me was very considerate in handling my case, would highly recommend him.

Bobandloz · 1 April 2014