Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleCheap and good location just off the motorway. However, awkward turning angles and only one cargo lift if your unit is on the second floor.
Denise · 11 June 2019
Agent replied · 11 June 2024
Hi Denise. Thank you for taking the time to leave feedback. We are sorry to hear your experience was not up to our excellent standard. If you would prefer a unit on the ground floor in the future, we are happy to accommodate you. If you would like to discuss your concerns further, our team are on site 8am - 6pm Monday - Friday, 10am - 4pm Saturday & Sunday.
★★★★★ 5/5
TrustpilotExcellent
Excellent service from beginning to end with the team from storage vault Coatbridge. Always kept upto date with any changes and always informed if access would be restricted, also very helpful when it came to a reduction in my income due to COVID 19 these guys made everything a lot easier. Thank you x
Amanda · 27 July 2020
★★★★★ 4/5
TrustpilotVery helpful staff
Very helpful staff. All clear instructions. Good access to the location and individual locker.
Michael · 7 March 2022
Agent replied · 11 June 2024
Hi Michael,Thank you so much for taking the time to leave us this fantastic feedback. We are delighted to hear our staff were able to assist you on your storage experience.Thank you for storing with us!Michael & SarahTeam Storage Vault Bishopbriggs
★★★★★ 5/5
TrustpilotExcellent storage facility
Excellent storage facility. Very clean Excellent communication and easy set up Easy access Highly recommend
Susan · 10 January 2022
Agent replied · 11 June 2024
Hi Susan,Thank you for taking the time to leave a great review of your experience with the customer service you received and the standards of our site.Thank you for choosing to store with us and we hope to see you again in the future.From Colin and Jill
★★★★★ 5/5
TrustpilotExcellent service
Excellent service; quickly accessing unit. Great being able to access pretty much 24/7.
Calum · 21 April 2022
Agent replied · 11 June 2024
Hi Calum. Thank you for taking the time to leave us a great review. We are very happy you were please with the service you received from us.Please recommend us to any family or friends that may require storage. Thank you Stefini and Cara at Coatbridge
★★★★★ 5/5
TrustpilotGreat sized unit
Great sized unit. Fitted the bill nicely. Easy access day and night. Will use again if required.
Mm3vsc · 31 August 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave such a lovely review on your experience with us at our Kilmarnock branch we are happy to hear that you have been happy with everything and thank you for choosing to store with us.From Deborah & Donna Team Kilmarnock.
★★★★★ 5/5
TrustpilotGreat service from Jill in Dundee and…
Great service from Jill in Dundee and Derek too. Would highly recommend this company.
Andy · 17 February 2022
Agent replied · 11 June 2024
Hi Andy,Thank you for taking the time to leave a lovely review on your experience with Jill and Derek. Thank you for the recommendation and thank you for choosing to store with us.From Colin & Jill team Dundee.
★★★★★ 1/5
TrustpilotWhat you are quoted is not what you pay
Price I was given in my quote was increased by 17% on confirmation, really underhand business practice.
"Les · 20 June 2024
★★★★★ 5/5
TrustpilotEasy storage
Easy to sort. Kept up to date on what was happening. Easy to access yet safe secure environment. Very happy
Tracey · 23 November 2020
Agent replied · 11 June 2024
Hi Tracey, Thank you for leaving a lovely review on your experience so far we appreciate it and happy to hear you have been happy with the service and facility its always good to know.If you need anything else please let us know and we will be happy to assist.Thanks again from the Kilmarnock Team
★★★★★ 5/5
TrustpilotHad a unit here for just under a year
Had a unit here for just under a year , staff were great and very helpful , also easy access , would definitely use again
Liz · 3 November 2018
Agent replied · 11 June 2024
Hi Liz, Thanks so much for the review. If you ever need us again, we would love to have you back. Paisley Team
★★★★★ 5/5
FacebookI recently used storage vault city centre/tradeston. Great location & fantastic price. Staff are brilliant, so helpful & friendly. Nothing was ever a problem.
Rhonda · 8 May 2019
Agent replied · 22 February 2025
Hi Rhonda! Thank you so much for leaving us such a great recommendation. We are so happy to hear you enjoyed your experience with Storage Vault. If you recommend us to any friends or family you can get £100 cash back with our refer a friend scheme :) See you soon!
★★★★★ 2/5
GoogleComplicated start up, hidden insurance costs, clunky check-in. Staff weren’t great and location is small.
Ross · 11 October 2021
Agent replied · 11 June 2024
Hi Ross. We are very sorry to hear you were not happy with our service. Our regional manager Derek would like to discuss this further with you and will be in touch beginning of next week. Thank you for taking the time to leave us feedback so we can improve our customer experience.
★★★★★ 5/5
TrustpilotGreat
From start to finish the staff were so helpful and please t and nothing was a bother
Alison · 23 May 2021
Agent replied · 11 June 2024
Hi Alison,Thank you very much for taking the time to leave us a review.I am happy to hear you have found the team helpful and pleasant.Thanks,Ashleigh, Stefini and Kenneth @Team Coatbridge
★★★★★ 5/5
TrustpilotGreat friendly customer service
Great friendly customer service, keep up the great work
Jez · 21 July 2022
Agent replied · 11 June 2024
Hi Jeremy,Thank you so much for your great review, its really appreciated!We are so happy you are please with the level of service you have received from us!From the team at Stirling- Abi, Kenneth, Andrew and Ellice.
★★★★★ 5/5
Trustpilothelpful staff
helpful staff, good choice of units sizes, good opening times and great access to the storage areas. decent price to compared to the competition.
Peter · 13 September 2018
Agent replied · 11 June 2024
Hi Peterthank you for your kind review we are pleased you decided to store with us and are happy with the service,if there is anything else that we can help with please let us knowfrom all the staff at Scotland Street.
★★★★★ 5/5
TrustpilotVery professional and easy to access
Very professional and easy to access. I know I can store my stuff with nothing to worry about and definitely say to friends and family,
Linda · 30 October 2017
Agent replied · 11 June 2024
Thank you for your lovely review Linda.
★★★★★ 4/5
TrustpilotGood experience
Good experience , nice staff, good system in place. Only downside would be to say that there is not enough trolleys which are big enough.
David · 30 September 2017
Agent replied · 11 June 2024
Hi David,Thank you for the review and we have taken these comments on board. We now have an array of trolleys. Thanks again.Know someone wanting to store. Send them our way and if they store for 2 months. You both receive £50 each.
★★★★★ 5/5
TrustpilotHighly recommend
Good experience from when I first contacted you till I moved out, advice on correct storage unit was spot on, prices good, felt it was a safe, secure, place to store all my belongings while moving. I would recommend this place to anyone looking for a safe, clean storage unit.
Mrs · 11 January 2021
★★★★★ 5/5
TrustpilotWe needed local storage for furniture…
We needed local storage for furniture to assist us in a move from England to Scotland and Storage Vault was recommended by our mover, this turned out to be a good move and took a lot of the stress out of the overall experience. No hesitation in recommending this facility.
INGRID · 20 November 2020
★★★★★ 5/5
TrustpilotOffice space
We recently rented office space at this facility and could not be more pleased with the service we received. The set up process was simple and fast and all enquiries were dealt with promptly.The staff have been excellent and extremely helpful and I would not hesitate in using their facilities again. Overall a highly recommended facility.
Lee · 2 March 2018
★★★★★ 5/5
TrustpilotExcellent
Really easy process. Excellent customer service. 24 hour access is brilliant. Can't recommend enough!
Shona · 24 September 2021
Agent replied · 11 June 2024
Hi Shona, Thank you for taking the time to leave such a great review on your experience at our Kilmarnock site, we are really pleased to hear you have received excellent customer service and the 24 hour access has been an added bonus.Thank you for choosing to store with us, its been lovely getting to know you and if you need anything else during your stay with us, please let us know and we will be happy to help.From Deborah & Donna team Kilmarnock.
★★★★★ 5/5
GoogleGreat staff. Very helpful & friendly. I would definitely use storage vault again in the future. Convenient location is also a bonus.
Rhonda · 11 June 2019
Agent replied · 11 June 2024
Hi Rhonda. Thanks again for leaving us this great feedback. We really appreciate it :D
★★★★★ 5/5
TrustpilotExcellent
Excellent service by Steffini from start to finish. Would highly recommend.
Steven · 8 March 2022
Agent replied · 11 June 2024
Hello Steven. Thank you for taking the time to leave a fantastic review!We are extremely pleased you found our service excellent!We wish you all the luck with your new house move and hope its a smooth transition for you. Please recommend us to any family or friends. From Stefini, Cara and Ashleigh.
★★★★★ 5/5
TrustpilotI would 100% recommend Storage Vault in …
I would 100% recommend Storage Vault in Paisley for their excellent communication and customer service. Very easy to deal with and extremely helpful also.
David · 12 December 2017
Agent replied · 11 June 2024
Thank you David.All the best from the Paisley Team. Thank you for choosing to store with us.
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