Trusted Agent profile · Glasgow
★★★★★
142 reviews across 1 platform
116 Elderslie Street, Glasgow, G3 7AW
Ross Sales and Lettings's office in Glasgow, at 116 Elderslie Street, is rated 1.3 out of 5 across 142 reviews on 1 platform, including 142 Google reviews rated 1.3.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
1/5
GoogleTheir customer service has really gone off a cliff in the last couple of years. Can’t get thru on the phone to anyone, and replies on their live chat simply toe the company line. Apparently they can now incur almost any expense on our behalf and without getting quotes, and without any consultation.
1/5
GoogleI made a complaint as they have not cut the grass everywhere around the property. They delayed answering many times even though initially I have been told I will receive an answer within 7 working days. I have called the office and I have been told I will receive a call back, but this didn’t happen. I called again and the woman I spoke with was very rude and I have been told that someone will call me, but again didn’t happen. Then through emails I have been told that the property manager for this area will come together with the contractor who is doing the maintenance to discuss face to face but again this didn’t happen. I have sent again emails, and the property manager replied back to me that she tried to call me but I didn’t answer, but I have never been called.
1/5
GoogleWould leave zero if I could, almost doubled out factor fees with no notice and explanation for a substandard service! Estate maintenance a joke, trees removed not maintained and charge a fortune, grass cut once every blue moon. Don't reply to emails then send letters demanding payment with a threat of an additional fee of 25 quid for a second letter. Absolute piss take from this gang AVOID AVOID AVOID
1/5
GoogleCrooks and thieves came round on there own will to "repair a door" that wasnt broken. Every bill they say they have had repairs to the roof yet the horrific leak was there for over 2 years. They billed us for the actual repair in December and billed us again for an apparent roof repair that didn't exist. Would not recommend
1/5
GoogleLegal have to pay this shower of cowboys every month for our estate to look like this. Ravenwood Wishaw and it’s only been here 9 years !!!!! Factor fees are criminal
1/5
GoogleI don’t usually leave reviews, but what R&L are doing is flat-out predatory. They ignore complaints, dodge accountability, and keep inventing new charges without proper notice. I recently received an undated letter imposing a same-day … More
5/5
GoogleI was extremely impressed with the level of service I received. The customer service team was incredibly helpful and pleasant, which was especially appreciated during a stressful time. They took the pressure off me, reassured me, and resolved my issues in no time.
1/5
GoogleThey charge obscene amounts of money to "maintain" the building. The flat block hasn't seen a lick of paint in years. I report a problem but the job never gets opened so no one gets sent out and I have to start the process again.
1/5
GoogleThe absolute worst factors I have ever encountered. Avoid at all costs.
5/5
GoogleI Do not leave reviews in normal situations, however I had to show my respect to the team in the St Enoch office, as they have showing such care and attention for my property for some time now and have taking a lot of stress off my hands. This office has always went above and beyond and are always there to help no matter the situation, work carried out is always of top standard and finest quality of workmanship supplied. Do not know were I would be without them.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleHigh fees with no service. When informed that the development owners were voting to appoint a new factor, R&L resorted to lies in an attempt at intimidation via phone and letters to try to scare owners with fabricated financial consequences. Always read your bills carefully and demand to see original invoices. This "property management" company is not to be trusted.
1/5
GoogleUtterly useless. Quick to take their fee but ignore their own terms and conditions of service. Waiting since October 2021 and its now March 2022 for action, to repair a common water leak. Their so called property managers are incapable of returning emails and calls to customers. I will be working now to gather a consensus amongst all neighbours to get rid of these idiots and find another company. Useless.
1/5
GoogleDreadful company. Still waiting 4 years on for our money back for painting all apartments at Springfield gardens Largs after a disastrous attempt by a cowboy company. Can’t get in contact with them. Property manager is always “out of office”. Zero communication. Non existent property visits. An absolute joke of a company who will be getting replaced soon hopefully.
1/5
GoogleThe worst service I’ve ever had from anywhere. Take your money & don’t follow through with any requests made to them. Bleed you dry for nothing. I’m sure it’s all backhanders for any contracts given out. AVOID IF YOU CAN
1/5
GoogleI agree with all the others who have written reviews. They are very quick to follow up if you are late paying fees, but if you send them an email with a query they don't even get back to you. The level of service has gone downhill recently and they make no efforts to address.
1/5
GoogleThis mob are a complete joke. We live in a private estate and they are supposed to take care of open spaces. The weeds are waist height, the play park is unusable, litter everywhere, took them a year to repair a broken fence 3 metres above a pond where kids play. The list goes on. They literally set the lowest possible standards then go even lower in their attempts to deliver on them.NegativeQuality, Value
1/5
Googleworst company ever. been here a good few years now and had almost a new factor every year but hardly saw any of them. the ones who were prepared to help never lasted long. all contractors are the cheapest they can get and do not do the jobs properly. if you mention their name in my town people either laugh or feel sorry for you.the latest one has been here once and was full of promises . needless to say nothing has changed except her attitude. if it was not for people who live here the place would be an even bigger disgrace than it currently is. gutters not been done in over 9 years etc. if i could have given zero stars i would have. please avoid like the plague
1/5
GoogleThey are the worst. Never do anything. Bad at communication. Been on holiday and they send letter for payment while I was away. When I got back I queried a cost on the bill. Now got a financial recovery letter in the door. When I got my flat, costs were under 500 a year. Now they are over a grand. No reason or explanation for the increase. Services provided are poor or a joke. Generally stay away. You can see the service rating is 1 star all over the internet and there is a reason for that. Avoid
1/5
GoogleVery poor property management. Constantly got billed for items that had nothing to do with our flat, and fighting them (without any response) to get those removed for the past 2 years!!!NegativeResponsiveness, Quality, Professionalism, Value
Paula We do not have you listed as one of our clients, can you advise the address of your development, and we will investigate this. Regards Ross & Liddell Ltd
1/5
GoogleTERRIBLE... They will not even answer the phone!! Why do I pay them any money when they cannot even do a simple straightforward thing like answer the phone? When I leave a message? No one gets back to me... Nothing but money grabbing good for nothing
Mr Young We have a number of I Young's on our system, can you please complete the contact us form on our website and i will arrange for your property manager to contact you in the morning. https://ross-liddell.com/contact-us Regards Ross + Liddell Ltd
1/5
GoogleI rarely leave poor reviews however i don't think it's any coincidence that this company has a 1 star from everybody....been paying them over 1000 a year for the past few years and I've caught them several times charging for repairs that they haven't carried out and any repairs that have been are charged at extortionate rates and done to a very poor standard. This company should be taken to task for ripping people off....currently in the process of looking in to opening a formal complaint and trying to get answers to where my money has vanished to...especially the "float". Hopefully one day this shoddy company will have to answer to their scamming ways.
1/5
GoogleSet a misrably low standard of service which they fail to reach. Over charge for shoddy repairs and when challenged for evidence to support costs fail to do so. Calls and emails go unanswered found to be charging for services such as close inspections which should be done every 6 months which were never carried out. Bills often wrong and fail to offer any reduction in bills for time spent resolving their inaccurate billing. In a nut shell utter abysmal and fail to see owners as clients and treat them like dirt and as a cash cow. Check your deeds as a majority vote of owners in factored closes can have them removed. The most complained about factor in Scotland for good reason who often get handed their arse in court for their antics google will clearly show this.
1/5
GoogleDreadful, takes about 10 attempts to get through to them on the phone (if they even pick up). Would steer clear of dealing with them if possible, appalling customer service + fully agree with all of the reviews left below.
5/5
GoogleRebekah Clark is an excellent estate manager. Keeps on top of everything
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ross Sales and Lettings's Glasgow office has 142 reviews across 1 platform: 142 on Google.
Ross Sales and Lettings Glasgow is rated 1.3 out of 5 across all 142 reviews, and 1.3 out of 5 on Google from 142 reviews.
Ross Sales and Lettings Glasgow, 116 Elderslie Street, Glasgow, G3 7AW.
